ibis Chennai City Centre 3 stars

Customer review rating (ALL Rating) 3.4/5 1,687 reviews

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ibis Chennai City Centre - Image 1
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690 Anna Salai, Mount Rd,, Near US Consulate,, Thousand Lights,, 600006 CHENNAI, India

Description

Hotel extras

  • Prime location on Anna Salai, opposite Thousand Lights Metro, 20 mins from Chennai Airport

  • Easy access to Marina Beach, T. Nagar, Chepauk Stadium, Chennai Port, & key business districts

  • Flexible breakfast served daily from 4:00 AM to 12:00 Noon

  • Complimentary shuttle service to the U.S. Consulate every 30 minutes

  • Close to Sankara Nethralaya, Apollo Hospitals, and Chennai's popular shopping destinations.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Twin Room

Photo out of - Standard Twin Room

Our well-designed, modern Twin Rooms feature the signature Sweet Bed for exceptional sleep comfort, high-speed Wi-Fi, an OTT-enabled TV, an in-room safe, tea and coffee-making facilities, and eco-friendly bathroom amenities.

Max. number of persons
3
Area
From 18 m² / 193 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
  • 3 pers. max
  • 18 m² / 193 sq ft
  • Bedding 1 x Twin bed(s)
See availabilities

Stay on a higher floor and enjoy complimentary drop-off to the US Consulate, 30% savings on food & beverages, 2 complimentary pints of beer per day, and 2 complimentary laundry items per day (Benefits are non-cumulative)

Max. number of persons
3
Area
From 18 m² / 193 sq ft

Bedding

Queen size bed(s) x1

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
See availabilities

Stay on a higher floor and enjoy complimentary drop-off to the US Consulate, 30% savings on food & beverages, 2 complimentary pints of beers per day, and 2 complimentary laundry items per day (Benefits are non-cumulative)

Max. number of persons
3
Area
From 18 m² / 193 sq ft

Bedding

Twin bed(s) x1

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Chennai City Centre

690 Anna Salai, Mount Rd,, Near US Consulate,, Thousand Lights,
600006 CHENNAI
India

GPS:13.057174, 80.256812

Telephone
Fax +91 44 7122 5599
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • Room service
  • 155 rooms
  • One room for people with reduced mobility
  • 130 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Umbrellas

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Currency exchange

  • Currency exchange

Pets

Pets allowed

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Business

2 Meeting rooms

Business Center

  • Self service business center

Family

Equipements for children

  • Bottle Warmer

Services for children

  • Green area
  • On site

SPICE IT

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card
  • Contactless

Accommodate food

  • Children menu
  • Halal menu
  • Vegetarian menu

Guests can enjoy the on-site multi-cuisine restaurant, Spice it, and unwind with friends over a drink and a quirky selection of bar bites at the Spice it Bar. The restaurant serves Continental and Indian cuisines, along with authentic regional dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.4/5  1,687 reviews

Customer review rating 2.0/5

Jason M. D. Business - Confirmed reviews ALL

Dear Jason, We sincerely apologize for the cleanliness issues you encountered during your stay, particularly in the bathroom. Maintaining high standards of hygiene and cleanliness is a priority for us, and we regret that we fell short of your expectations. Your feedback has been shared with our housekeeping team for immediate attention and corrective action. We truly appreciate you bringing this to our notice and hope to have the opportunity to provide you with a much better experience in the future. Warm regards, Pasupathy Naganathan Director Guest Services

Customer review rating 2.5/5

Yadukrishnan D. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Shikhar K. S. Couples - Confirmed reviews ALL

Customer review rating 3.0/5

Ajay S. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Prem K. N. Business - Confirmed reviews ALL

Dear Mr. Prem, Thank you for your kind feedback. We are delighted to know that you had a pleasant stay and found our team courteous and accommodating. Your appreciation is a great motivation for our team to continue delivering warm and attentive service. We look forward to welcoming you back to ibis Chennai City Centre for another memorable stay. Warm regards, Pasupathy NAGANATHAN Director Guest Service

Dear Jason, We sincerely apologize for the cleanliness issues you encountered during your stay, particularly in the bathroom. Maintaining high standards of hygiene and cleanliness is a priority for us, and we regret that we fell short of your expectations. Your feedback has been shared with our housekeeping team for immediate attention and corrective action. We truly appreciate you bringing this to our notice and hope to have the opportunity to provide you with a much better experience in the future. Warm regards, Pasupathy Naganathan Director Guest Services

Customer review rating 2.5/5

Yadukrishnan D. Business - Confirmed reviews ALL

Sounds from corridor was clearly audible from inside room, and other rooms door open and close sounds area also audible inside the room which is very pathetic and disturbs sleep,Many things were mot there like toiletries , kettle etc which we have to call reception and arrange, being IBis it should be already arranged nd kept for guests.

Customer review rating 5.0/5

Shikhar K. S. Couples - Confirmed reviews ALL

Sushmita, the reservation manager, was so kind and caring. She is a true hospitality professional, and deserves appreciation. Anjali at front desk was very efficient and cordial.

Customer review rating 3.0/5

Ajay S. Business - Confirmed reviews ALL

This time was an okay experience. There were no towels. It was provided upon asking. One of the lifts was not working.

Customer review rating 5.0/5

Prem K. N. Business - Confirmed reviews ALL

It was a pleasant stay, staffs were courteous and accommodative.

Dear Mr. Prem, Thank you for your kind feedback. We are delighted to know that you had a pleasant stay and found our team courteous and accommodating. Your appreciation is a great motivation for our team to continue delivering warm and attentive service. We look forward to welcoming you back to ibis Chennai City Centre for another memorable stay. Warm regards, Pasupathy NAGANATHAN Director Guest Service

Customer review rating 4.0/5

Nainesh S. Solo - Confirmed reviews ALL

It could be improved. Like Accor Points is being not credited for this stay. Hope you are reviewing industry benchmark. Thanks.

Dear Mr. Nainesh, Thank you for sharing your feedback. We sincerely apologize for the delay in crediting your ALL – Accor Live Limitless points. As your departure date was 08 October, we would like to inform you that the points are generally credited within two days of checkout, as per the standard processing timeline. We kindly request your patience while the points are being processed. Thank you for your understanding and for choosing ibis Chennai City Centre. We look forward to welcoming you again. Warm regards, Pasupathy NAGANATHAN Director Guest Service

Customer review rating 3.0/5

Sunita B. Solo - Confirmed reviews ALL

Not a good experience.The staff was not friendly

Dear Ms. Sunita, We sincerely apologize that your experience did not meet your expectations and that you found our staff to be less friendly than expected. We believe that warm hospitality and courteous service are essential to a pleasant stay, and we regret that we fell short on this occasion. Your feedback will be shared with the concerned team to reinforce the importance of guest engagement and delivering friendly, attentive service. We truly value your feedback and hope to have the opportunity to welcome you back to ibis Chennai City Centre for a much-improved experience. Warm regards, Pasupathy NAGANATHAN Director Guest Service

Customer review rating 2.5/5

Chandraprakash K. Business - Confirmed reviews ALL

Very difficult to connect with the staffs over phone to get the updates on hotel confirmation, invoice updates. Response to be improved

Dear Chandraprakash, Thank you for sharing your valuable feedback. We are pleased to know that you found your stay comfortable. However, we sincerely apologize for the inconvenience caused by the difficulty in reaching our team by phone and the delays in receiving updates regarding your hotel confirmation and invoice. We understand the importance of timely communication and prompt assistance, and we regret that our service did not meet your expectations in this regard. Your feedback will be shared with the concerned team to improve our responsiveness and ensure more efficient communication going forward. We truly value your feedback and look forward to providing you with a smoother and more satisfying experience on your next visit to ibis Chennai City Centre. Warm regards, Pasupathy NAGANATHAN Director Guest Service

Customer review rating 2.0/5

Amit A. Business - Confirmed reviews ALL

Room size was disappointed, and room dining service was also pathetic.

Dear Mr. Amit, Thank you for sharing your feedback. We sincerely regret that the room size and in-room dining service did not meet your expectations. Please note that our rooms are designed in accordance with ibis brand standards. However, we understand that room comfort and quality of service are important aspects of the guest experience. We apologize for your disappointment with the in-room dining service, and your feedback will be shared with the concerned team for review and necessary improvement. We value your feedback and hope to have the opportunity to provide you with a better experience on your next visit to ibis Chennai City Centre. Warm regards, Pasupathy NAGANATHAN Director Guest Service

Customer review rating 5.0/5

Premkumar M. Business - Confirmed reviews ALL

Good.

Dear Mr. Premkumar, Thank you for your wonderful feedback. We are delighted to know that you enjoyed a comfortable stay, appreciated our delicious food, and found our location convenient. Your kind words are a great encouragement to our team and motivate us to continue delivering exceptional hospitality. We look forward to welcoming you back to ibis Chennai City Centre for another pleasant and memorable stay. Warm regards, Pasupathy NAGANATHAN Director Guest Service

Customer review rating 3.5/5

Harinath K. Business - Confirmed reviews ALL

Small room for the stay.. AC was not fully comfortable… was expecting a little more colder temperature adjustment which was not available… Overall I can just say as a simple Decent stay

Dear Mr. Harinath, Thank you for sharing your valuable feedback. We regret that the room size and air-conditioning did not fully meet your expectations. Please note that our rooms are designed in accordance with ibis brand standards. However, we understand the importance of a comfortable room environment and apologize for the inconvenience caused by the limited temperature adjustment. Your feedback has been shared with the concerned team for review and necessary improvement. We appreciate your comments, as they help us enhance our guest experience. We hope to have the opportunity to welcome you back to ibis Chennai City Centre and provide you with a more comfortable and satisfying stay. Warm regards, Pasupathy NAGANATHAN Director Guest Service

Customer review rating 4.0/5

Nidhin R. C. P. Families - Confirmed reviews ALL

Overall great experience barring minor issues. accor payment has to be reminded. blinds not covering external light it covered only half the window. there was a shallow curtain there which was not blocking any light.

Dear Nidhin, Thank you for sharing your valuable feedback. We are delighted to know that you had an overall great experience at ibis Chennai City Centre. However, we sincerely apologize for the inconvenience caused by the need to follow up regarding your Accor payment and the curtains not adequately blocking external light. Your feedback regarding the payment process will be shared with the concerned team to ensure timely communication and a smoother experience. We will also highlight the curtain concern to our Housekeeping and Engineering teams for inspection and necessary corrective action. We appreciate your feedback, as it helps us identify areas for improvement. We look forward to welcoming you back and providing you with an even more comfortable and seamless stay. Warm regards, Pasupathy NAGANATHAN Director Guest Service

Customer review rating 5.0/5

Ramesh M. Business - Confirmed reviews ALL

Thanks to staffs

Dear Mr. M., Thank you for your wonderful feedback. We are delighted to know that you appreciated our facilities and maintenance. Your kind words are a great encouragement to our team. We look forward to welcoming you back to ibis Chennai City Centre for another pleasant stay. Warm regards, Pasupathy NAGANATHAN Director Guest Service

Customer review rating 4.0/5

Muthukrishnan K. K. Business - Confirmed reviews ALL

Comfortable stay

Dear Mr. Muthukrishnan K.. K., Thank you for your kind feedback. We are delighted to know that you had a comfortable stay at ibis Chennai City Centre. We truly appreciate your support and look forward to welcoming you back for another pleasant experience. Warm regards, Pasupathy NAGANATHAN Director Guest Service

Customer review rating 2.5/5

Swati S. Families - Confirmed reviews ALL

We reached at 9 am and have mentioned earlier about early check in but have to wait for 90 minutes for getting a room without proper transparent communication on approximate wait time.

Dear Ms. S., Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the delay in providing your room upon arrival. We understand that you had informed us in advance about your early check-in request and that waiting for approximately 90 minutes without clear communication regarding the expected waiting time was frustrating. We regret that we did not manage your expectations appropriately. Please note that early check-in is subject to room availability; however, we acknowledge the importance of providing timely updates and transparent communication to our guests. Your feedback has been noted and will be shared with our Front Office team to ensure better coordination and communication in the future. We appreciate your understanding and hope to have the opportunity to provide you with a smoother and more comfortable experience on your next visit. Warm regards, Pasupathy NAGANATHAN Director Guest Service

Customer review rating 3.0/5

Venkateshwaran D. Friends - Confirmed reviews ALL

The front desk denied one of my guest to the room and not sure about thee guest policy! Please help us displaying the policy clearly in and around the room and in the reception

Dear Mr. D., Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused regarding the guest entry policy and understand your concern about the lack of clarity. We have taken note of your suggestion and will review the communication of our guest policy to ensure that the guidelines are clearly displayed and communicated at the Front Desk, so that guests are well informed and avoid any inconvenience in the future. We appreciate your valuable feedback and look forward to providing you with a smoother experience on your next visit. Warm regards, Pasupathy NAGANATHAN Director Guest Service

Customer review rating 4.5/5

Krishnat R. P. Business - Confirmed reviews ALL

Good

Dear Mr. P., Thank you for your kind feedback. We are delighted to know that you had a good stay with us. Your appreciation is a great encouragement to our team. We look forward to welcoming you back for another pleasant and comfortable stay. Warm regards, Pasupathy NAGANATHAN Director Guest Service

Customer review rating 2.0/5

Arnab B. Couples - Confirmed reviews ALL

STAY IS OK BUT FOOD QUALITY AND BUFFET EXPERIENCE WAS TERRIBLE

Dear Mr. B., Thank you for taking the time to share your feedback. We are pleased to know that your stay was satisfactory, but we sincerely regret that the food quality and buffet experience did not meet your expectations. Your concerns have been noted and will be shared with our Food & Beverage and Culinary teams for immediate review and improvement. We value your feedback and will strive to provide a much better dining experience during your next visit. We hope to have the opportunity to welcome you again and exceed your expectations. Warm regards, Pasupathy NAGANATHAN Director Guest Service

Customer review rating 5.0/5

Sambasiva K. Business - Confirmed reviews ALL

Free Cab Arranged for USConsulate in the morning is great

Dear Mr. K., Thank you for your kind feedback. We are delighted to know that you appreciated the complimentary cab service arranged to the US Consulate in the morning. We are pleased that this service added convenience to your stay. Your appreciation is a great encouragement to our team. We look forward to welcoming you back again soon. Warm regards, Pasupathy NAGANATHAN Director Guest Service

Customer review rating 0.5/5

Divyaprakash S. Business - Confirmed reviews ALL

Washoom was too shabby

Dear Mr. S., Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you encountered, particularly regarding the hygiene and condition of the washroom. We take cleanliness and hygiene very seriously. Your concern has been noted and will be shared with the Housekeeping team for immediate review and necessary corrective action. We regret that we did not meet your expectations and hope to have the opportunity to provide you with a much-improved experience in the future. Warm regards, Pasupathy NAGANATHAN Director Guest Service

Other web-users rate our hotel

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