ibis Chennai Sipcot 3 stars

Customer review rating (ALL Rating) 4.3/5 2,491 reviews

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Description

Hotel extras

  • Located on ECR road

  • Longest breakfast

  • State-of-the-art Meeting and event facilities

  • Direct access to the scenic East Coast Road which connects to Pondicherry

  • Right next to the beach

Our accommodation(s)

Hotel location

ibis Chennai Sipcot

Opp. SIPCOT IT Park, Near ECR, Old Mahabalipuram Road, Near ECR Beach
603103 CHENNAI
India

GPS:12.831218, 80.229989

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • Room service

SPICE IT

Guests can enjoy the on-site multi-cuisine restaurant- Spice It and unwind with your friends over a drink & quirky selection of bar bites at the Spice It Bar. We serve continental and Indian cuisines along with authentic regional dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,491 reviews

Customer review rating 5.0/5

S. S. Couples - Confirmed reviews ALL

Nice

Dear s. Sanjai, Thank you for your positive feedback. We are pleased to hear that you had a nice experience at ibis Chennai Sipcot. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Goodbye, ibis Chennai Sipcot

Customer review rating 1.5/5

Mahima R. Business - Confirmed reviews ALL

1. Early Check-in Experience: My flight arrived on 19 April at 8:40 AM, and I reached the hotel by approximately 9:30 AM. Despite arriving early in the day and after a long journey, I was denied any possibility of early check‑in. I was asked to wait with my luggage until at least 12:30 PM, and even that was uncertain. As a result, I had to leave the premises with my luggage and arrange an alternative place until 2:00 PM just to rest properly. This was extremely inconvenient and exhausting. 2. Dinner & Food Availability Issues: The dining experience on both 19 April and 20 April was particularly disappointing. On both evenings, when I arrived for dinner between 8:00–8:30 PM, most vegetarian dishes had already run out with barely anything left to eat. There was a significant waiting time for refills, with limited communication from the staff. The situation on 20 April was especially concerning. I was seated at a table for over 45 minutes with half‑eaten plates, repeatedly assured that curries, dal, starters, salads, and fruits would be replenished. Despite making multiple requests and complaints to the staff, none of the items were refilled during this time. Eventually, I was informed that due to a high volume of Swiggy/Zomato orders and a few dine‑in guests, all food items had finished. The only item offered to me afterward was a single starter- which I had requested nearly an hour earlier. Despite the lack of availability and service, I was charged the full à‑la‑carte dinner buffet price on both days, even though the majority of the buffet items were unavailable. 3. Beverage Pricing Concern: Additionally, when I ordered coffee, I was served instant coffee made using milk powder, for which I was charged ₹166. Considering the quality of the beverage, this pricing felt unreasonable and inconsistent with expectations.

Dear Mahima R., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you encountered during your visit, as it falls short of the high standards we strive to uphold. Regarding your early check-in experience, I understand how challenging it can be to wait after a long journey. While we aim to accommodate our guests whenever possible, early check-in is subject to availability, and I regret that we could not meet your needs on this occasion. I also appreciate your comments about the dining experience. It is concerning to hear about the lack of food availability and the delays in service during your meals. Your feedback regarding the communication from our staff will be taken seriously as we work to improve our service delivery. Lastly, I understand your disappointment with the beverage pricing and quality. We aim to provide value along with quality, and your comments will be reviewed with our kitchen team. Thank you once again for your feedback, which is invaluable in helping us enhance our services. Best regards, ibis Chennai Sipcot

Customer review rating 5.0/5

Suraj K. Solo - Confirmed reviews ALL

Convenient stay

Dear Suraj K., Thank you for your positive feedback regarding your stay. We are pleased to hear that you found our location convenient. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Goodbye and best regards, ibis Chennai Sipcot

Customer review rating 3.5/5

Hemant K. S. Families - Confirmed reviews ALL

Not received the shuttle service on time.

Dear Hemant K. S., Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location; however, we regret to learn that the shuttle service did not meet your expectations. Your comments will be taken into consideration for future improvements. Goodbye, ibis Chennai Sipcot

Customer review rating 1.0/5

Ashutosh S. Business - Confirmed reviews ALL

Non cooling ac, no soap in bathroom, no tissues near washbasin, no shaving kit, buffet food was cold, no one attended for 45 mins if there was water on table

Dear Ashutosh S., Thank you for sharing your feedback. I apologize for the inconveniences you experienced during your stay, including the air conditioning issues and the lack of amenities in your room. Your comments regarding the buffet service have been noted, and we take them seriously. Goodbye, ibis Chennai Sipcot

Other web-users rate our hotel

  • 317 reviews 7.8/10 Location
  • 1,446 reviews 6.3/10 Room
  • 2,301 reviews 8.6/10 Service
  • 26 reviews 6.3/10 WiFi
  • 671 reviews 7.3/10 Cleanliness
  • 515 reviews 9/10 Breakfast
  • 512 reviews 2.8/10 Comfort

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