Novotel Chennai Sipcot 5 stars

Customer review rating (ALL Rating) 4.3/5 1,545 reviews

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Novotel Chennai Sipcot - Image 1
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Opp. SIPCOT IT Park Siruseri, Old Mahabalipuram Road, Near ECR Beach, 603103 CHENNAI, India

Description

Hotel extras

  • Located on OMR, opposite SIPCOT IT park, close to TCS, FLSmidth, HCL and CitiBank

  • 24-hour in-room dining and fitness centre

  • 2300sq.ft. of modern banqueting space

  • Indoor & Outdoor Open Deck Swimming pool, Billiards table and Kids sports activity area

Our accommodation(s)

Hotel location

Novotel Chennai Sipcot

Opp. SIPCOT IT Park Siruseri, Old Mahabalipuram Road, Near ECR Beach
603103 CHENNAI
India

GPS:12.831173, 80.23051

Telephone
Fax +91 44 6654 5455

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE SQUARE

Dine contactless and enjoy culinary treat! You are served freshly prepared meals in front of you, large choice of Asian and range of international specialities, "a la minute" cooking offering increased personalisation

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,545 reviews

Customer review rating 1.5/5

Aveen M. Business - Confirmed reviews ALL

Please teach what consideration an flexibility means to your sales head My way or high way attitude is not the way to deal with At the same time hats off to Harsh who really knows how to deal with corporates and how to intervene But he had to say sorry because the main guy said we already informed and now nothing doing attitude It’s just because of our feel that’s one one should not have a problem with job we took down the actual experience reviews

Customer review rating 2.0/5

Harsha S. Business - Confirmed reviews ALL

My stay experience at Novotel Chennai Sipcot was unfortunately very disappointing. First of all, I admit part of the mistake was mine. While booking through Agoda, the date somehow changed from 23/02 to 23/03, which I did not notice at the time. Because of this issue, I had to cancel the booking through Agoda and then rebook directly at the hotel reception. However, what disappointed me the most was the attitude and response of the staff. I was specifically looking for a 5-star hotel experience, but later realized this property is actually closer to a 4-star level, which perhaps explains why the service felt far from warm or welcoming. The staff interaction felt very cold and mechanical, without any empathy. I had just arrived from Japan and was already feeling very unwell because of the heavy dust in the environment, which triggered my allergy. I explained clearly to the front desk that I was sick and needed to go to the room as soon as possible. Despite that, the entire check-in process was extremely slow. I ended up paying about ₹5000 extra, which honestly was not the problem for me — the issue was the lack of urgency and understanding when a guest is clearly not feeling well. Another frustrating part was the breakfast situation. I specifically wanted a room with breakfast included because I didn’t want to go outside again in the dusty environment. However, the staff made the process unnecessarily complicated and time-consuming, and it felt like they were intentionally avoiding including breakfast in the booking. At that moment I was already exhausted and not in a condition to stand there waiting. Honestly, if I had been feeling better, I probably would have cancelled the stay and gone to another hotel. But due to my health condition at that moment, I just continued. Overall, it was a very disappointing experience, mainly due to the lack of empathy, slow service, and unprofessional handling of a guest’s situation. I hope the management improves staff training so they can better understand and respond to customers who may be in difficult circumstances.

Dear Harsha S., Thank you for taking the time to share your detailed feedback regarding your recent stay at our hotel. Please accept our sincere apologies for the inconvenience and disappointment you experienced during your visit. While we understand that the initial reservation date issue occurred during the booking process, we truly regret that your arrival experience and the service provided by our team did not meet your expectations. It is especially concerning to learn that you felt the interaction lacked empathy, particularly when you were unwell after your journey. This is certainly not the level of hospitality we strive to deliver to our guests. Your feedback regarding the check-in process and the breakfast inclusion has been carefully noted. We sincerely apologize if the process appeared slow or complicated during that time. Please be assured that your comments have been shared with the concerned team, and we will take the necessary steps to reinforce training, particularly focusing on empathy, responsiveness, and guest handling to ensure such situations are managed with greater care in the future. At the same time, we truly appreciate your kind comments about the room hygiene, as well as the quality and taste of the food during your stay. Thank you again for bringing this matter to our attention. Your feedback is valuable to us as it helps us improve our service standards. We genuinely hope to have the opportunity to welcome you again in the future and provide you with the experience you rightfully expect. Best regards, Novotel Chennai Sipcot

Customer review rating 5.0/5

Mohit S. Business - Confirmed reviews ALL

The hotel is amazing and staff is having super nice behaviour

Dear Mohit S., Thank you for your wonderful feedback. We are delighted to hear that you had a positive experience and appreciated the behavior of our staff. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Novotel Chennai Sipcot

Customer review rating 5.0/5

Gururaj M. Business - Confirmed reviews ALL

Ideal location for business visit due to its proximity

Dear Gururaj M., Thank you for your positive feedback regarding our location. We are pleased to hear that our proximity to business areas enhanced your visit. We look forward to welcoming you again during your next stay. Best regards, Novotel Chennai Sipcot

Customer review rating 4.0/5

Venkat S. C. Families - Confirmed reviews ALL

Parking area could have been bit spacious, very hard to park at that consisted area

Dear Venkat S. C., Thank you for your feedback regarding your stay. We are pleased to hear that you found your stay comfortable. We appreciate your comments about the parking area, and we will take them into consideration for future improvements. Goodbye, Novotel Chennai Sipcot

Other web-users rate our hotel

  • 411 reviews 7.8/10 Location
  • 1,393 reviews 8.2/10 Room
  • 3,718 reviews 9.3/10 Service
  • 29 reviews 6.6/10 WiFi
  • 816 reviews 8.9/10 Cleanliness
  • 671 reviews 9.1/10 Breakfast
  • 303 reviews 9.5/10 Pool

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