Novotel Chennai OMR 5 stars

Customer review rating (ALL Rating) 4.1/5 1,059 reviews

Opp. Elcot Sez, IT Expressway,, Old Mahabalipuram Road,, Sholinganallur, 600119 CHENNAI, India

Hotel extras

  • Located on Old Mahabalipuram Road within 40 minutes drive to airport

  • Pets are allowed

  • Enjoy multiple outdoor and indoor sports activities

  • Ideal for a quick family staycation

  • Relish new age Food and Beverage options

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

With modern, well designed rooms and suites offering option of king or twin beds, shower cubicle in bathroom, health faucet, WIFI & access to fitness centre. You are sure to have a comfortable stay. Premier room offers additional features & facilities such as Enhanced bathroom amenities, Airport pick up, Unlimited High Speed Internet & 20% Discount on hotel services.

Hotel location

Novotel Chennai OMR

Opp. Elcot Sez, IT Expressway,, Old Mahabalipuram Road,, Sholinganallur
600119 CHENNAI
India

GPS:12.905224, 80.229228

Telephone +91 44 6644 4777

Fax +91 44 6644 4778

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE SQUARE

Have a great dining experience in our all day restaurant with buffet and A la carte options. Our live cooking stations offering a wide variety of appetizing dishes both regional and international will surely mesmerize you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,059 reviews

TripAdvisor Rating  5.0/5  623 reviews

Certificate of excellence 2022

I enjoyed my stay and comfort i had regarding my room.

Customer review rating 4.5/5

Demitri K. Business - Confirmed reviews ALL

I enjoyed my stay and comfort i had regarding my room. Restaurant a bit slow with service BUT the good food was worth the wait on two ocassions.

Dear Mr. K., We very much appreciate your comments regarding your stay at the Novotel Chennai OMR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan Aranha General Manager

Customer review rating 2.5/5

Ow Business - Confirmed reviews ALL

I asked for a pick up by a hotel car, SUV, and hotel confirmed Toyota Innvoa. Not SUV, but I accepted. When I arrived, the driver was not waiting at the arrival gate, waited for 20mins, and called the hotel, then driver finally came. His excuse was "traffic". As if there is usually no traffic in Chennai. Then, the car he drove was some old small Hyndai sedan. Other than that, hotel was ok. I ordered some food for my room, and it took about an hour to arrive, so overall not very happy. Will try to avoid staying.

Dear Osamu W., Thank you for taking the time to tell us about your experience at the Novotel Chennai OMR. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Rayan Aranha General Manager

Location is good. Quality, variety and taste of buffet dinner and breakfast is not good. Need more improvement

Customer review rating 2.5/5

Rajkumar Solo - Confirmed reviews ALL

Very disappointed with the food taste and variety in dinner buffet.

Dear Mr. Rajkumar, Thank you for taking the time to tell us about your experience at the Novotel Chennai OMR. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have taken up your mentions about the Food at our restaurant with the Executive Chef to bring in necessary changes and ensure a better experience going forward. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rayan Aranha

Poor Service, substandard hotel

Customer review rating 1.0/5

Jay H. Business - Confirmed reviews ALL

Awful check in - ignored for 15 minutes while one person on the desk tapped away on computer. Rooms were outdated, no towels in the room and only brought one small hand towel when phoned to report this. Meals were not hot, bar staff hid behind the bar on their phones and took forever to serve. Waited an hour for evening meal, and then served it after it had obviously sat for a large part of that hour waiting to be brought to us. Rude front of house staff. Plus side - massage was fantastic and colleagues in the spa very helpful. Overally, definitely look for another hotel in Chennai - would not even rate this place 2 star.

Dear Jessicamiss H., Thank you for taking the time to tell us about your experience at the Novotel Chennai OMR. I am sorry that your experience did not meet your expectations; please allow me to express my sincere apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Rayan Aranha General Manager

Very cooperative staff

Customer review rating 4.5/5

Capt B. S. Business - Confirmed reviews ALL

Very nice, like to stay again.

Dear Bhupinder S., We very much appreciate your comments regarding your stay at the Novotel Chennai OMR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Rayan Aranha General Manager

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Other web-users rate our hotel

  • 240 reviews 8.7/10 Location
  • 846 reviews 7.8/10 Room
  • 2,228 reviews 8.7/10 Service
  • 21 reviews 6.8/10 WiFi
  • 1,351 reviews 8.7/10 Food
  • 472 reviews 9.7/10 Vibe
  • 445 reviews 7.6/10 Cleanliness
  • 291 reviews 8.4/10 Breakfast

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