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Novotel Chennai OMR Hotel 5 stars

Customer review rating (ALL Rating) 4.6/5 1,367 reviews

ALLSAFE approved hotel

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Novotel Chennai OMR
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+ 31 Services

Hotel extras

  • Located on Old Mahabalipuram Road within 40 minutes drive to airport

  • Pets are allowed

  • Enjoy 20 outdoor and indoor sports activities

  • Avail 50% off on second room for kids

  • NICO Coffee House & Bar

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Chennai OMR

Opp. Elcot Sez, IT Expressway,
Old Mahabalipuram Road,
Sholinganallur
600119 chennai
india

Tel: +914466444777

Fax: (+91)44/66444778

Check-in from 14h00

Check out up to 12h00

  • By plane

    CHENNAI INT AIRPORT At 18km / 11 miles - Shuttle paying

  • By train

    CHENNAI CENTRAL RAILWAY STATION At 25km / 15 miles

GPS :12.905224, 80.229228

Hotel services

THE SQUARE

Have a great dining experience in our all day restaurant with buffet and A la carte options. Our live cooking stations offering a wide variety of appetizing dishes both regional and international will surely mesmerize you.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • No Bar
  • Breakfast
    • Buffet
    • Breakfast à la carte
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 4 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 153 rooms
    • One room for people with reduced mobility
    • No family room
    • 2 connecting rooms
    • 110 non-smoking rooms
    • 9 floors
  • Languages spoken at the hotel
    • English
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Express check-out
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • MAA Additional charge
    • CHENNAI INT AIRPORT Additional charge
  • Bus/Coach Parking Area
    • On site
  • Free parking
    • On site
  • Well lit parking
    • On site
  • Out door parking
    • On site
  • Indoor parking
    • On site
  • Valet service
    • On site
Well-being
  • Aquamarine
    • Outside
    • On site
  • 24/7 In balance fitness center.
    • On site
Boutiques/shopping
  • Art gallery
Family
  • Services for children
    • Childrens TV Channels
    • Board games available
    • Video game area
    • Outdoor playground for children
    • Indoor playground for children
    • Play area

Our accommodation(s)

With modern, well designed rooms and suites offering option of king or twin beds, shower cubicle in bathroom, health faucet, WIFI & access to fitness centre. You are sure to have a comfortable stay. Premier room offers additional features & facilities such as Enhanced bathroom amenities, Airport pick up, Unlimited High Speed Internet & 20% Discount on hotel services.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 218 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Chennai OMR

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,367 reviews

TripAdvisor Rating 5.0/5

562 reviews

Stay was good but quality of food was not upto mark

Customer review rating 3.0/5

M. G. Business - 22/11/2021 Confirmed reviews ALL

Stay was extremely good but was highly disappointed wrt food. The foods prepared are kept deep frozen and used every alternate day which is not at all accepted. I agree that preparing for so many guests is difficult but that is what the cooks are meant for so no compromise in food to be done. If you can correct this I will give full ratings as the rest others were well maintained.

Dear G Mr M., Thank you for your compliment about your stay experience at our hotel. And we completely understood your food related concerns, we have addressed this with the concerned team We strictly follow food safety protocols & we believe our executive chef spoke to you and clarified some of your confusion on food being reheated/reused. And rest assured you will not face this issue for any of your future bookings with us We love to see you again coming back to our hotel and giving us another chance, this is our executive chef Sarvanan direct number +9…7, we want to look after you personally Sincerely, Rohan Sable General Manager Delegate

Worst service…,,,

Customer review rating 1.0/5

Venkatesh Couples - 16/11/2021 Confirmed reviews ALL

In room TV has not worked and called 5 to 7 times and even directly reported in reception. But no action taken. I had never ever faced this kind of issues and worst response. Not recommend

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Novotel Chennai OMR. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rohan Sable General Manager Delegate.

Excellent

Customer review rating 5.0/5

Sudhir Couples - 16/11/2021 Confirmed reviews ALL

Really very much satisfied, satisfied with Price,Room & Food

Dear Mr. K., We very much appreciate your comments regarding your stay at the Novotel Chennai OMR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rohan Sable General manager Delegate

Well Located

Customer review rating 4.5/5

Manoj K. Business - 14/11/2021 Confirmed reviews ALL

Comfortable and good food

Dear Mr. K., We very much appreciate your comments regarding your stay at the Novotel Chennai OMR. It´s very special for us see that your experience was great and that you had a very pleasant stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rohan Sable General Manager Delegate

very good stay

Customer review rating 5.0/5

Peedada Business - 10/11/2021 Confirmed reviews ALL

excellent

Dear Peddada, We very much appreciate your comments regarding your stay at the Novotel Chennai OMR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, Rohan Sable General Manager

Good Stay

Customer review rating 5.0/5

Lakshminarayanan Solo - 27/10/2021 Confirmed reviews ALL

Very clean and comfortable place to stay. Excellent breakfast and service.

Dear Mr. I., Thank you for being a part of our family and taking the time out to review us and appreciate the hotel. The team here is very motivated to hear about your feedback for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at the Novotel ibis Chennai OMR again. Best Regards Rohan Sable General Manager

Pleasant stay

Customer review rating 5.0/5

Muralidharan Business - 23/10/2021 Confirmed reviews ALL

Atmosphere was good..

Dear Srinivasan , Thank you for taking the time to write a review about your experience at the Novotel ibis Chennai OMR. It is a pleasure to read that you enjoyed your visit in our hotel. On behalf of the entire team, I look forward to welcoming you back in the near future Warm Regards, Rohan Sable General Manager

Peaceful, clean, well groomed staff and service par excellence

Customer review rating 4.5/5

Atul G. Friends - 21/10/2021 Confirmed reviews ALL

Worth every penny you spend. Smilingly serving staff, positive vibes galore and truly a great place to be at peace away from crowds and noise and pollution.

Dear Atul, Thank you very much for your positive review of our property, your comments go a long way to provide our staff with confidence and support, and we appreciate that. We thank you once again for your recommendation and for such a delightful review and look forward to the pleasure of your continued visits. Best Regards, Rohan Sable General Manager

Very peaceful experience

Customer review rating 5.0/5

Dr J. R. Families - 18/10/2021 Confirmed reviews ALL

Had a great stay .. really enjoyed the food.... Staff were very good....clean room

Dear R. B., Thank you for taking the time to write a review about your experience at the Novotel ibis Chennai OMR. It is a pleasure to read that you enjoyed your visit in our hotel. On behalf of the entire team, I look forward to welcoming you back in the near future Warm Regards, Rohan Sable General Manager

Good stay

Customer review rating 5.0/5

Sandeep K. Couples - 18/10/2021 Confirmed reviews ALL

Good experience in the hotel

Dear Sandeep, Thank you for the wonderful review. In our constant strive for excellence, reviews like these keep us motivated. On behalf of the entire team, I look forward to welcoming you back in the near future Warm Regards, Rohan Sable General Manager

Poor Transport arrangements

Customer review rating 2.5/5

Kp Business - 17/10/2021 Confirmed reviews ALL

Room arrangements were good. Food was good. Transport arrangements were very unprofessional and poorly coordinated. My package included Office shuttle. The arrangements done by the Duty Manager (Ms Mahzarine and some other gentleman who did not identify himself on the phone) were amateurish and poorly coordinated. While the Duty manager, repeatedly assured me that a Taxi was waiting to pick me up, in reality there was no taxi waiting to pick me up. After multiple calls and waiting 45 minutes in the rain, there was still no taxi to pick me up. One hour later a taxi arrived to pick me up, only after I said I was going to escalate the matter to higher management.

Really good to stay

Customer review rating 4.5/5

Rajesh K. O. Business - 16/10/2021 Confirmed reviews ALL

Good to stay and management , supporting staff .

Dear Rajesh, I am very grateful to note the compliments regarding the services and facilities of our hotel. Positive feedback from our guests is always a strong motivation to all of us to continuously provide a high level of services to our guests. Thank you once again and I look forward to welcoming you back in the near future. Best Regards, Rohan Sable General Manager

Not great

Customer review rating 3.5/5

Anupam T. Families - 13/10/2021 Confirmed reviews ALL

Not provided handwash Water is leaking from the toilet gun. Air condition was very slow. No news paper provided.

Dear Anupam, Thank you for sharing your stay experience through this review. I deeply apologize for the inconvenience caused to you during your stay and assure to improvise on our services and product to enhance the overall stay experience. Thank you for alerting these issues to us and we hope that you will give us another chance to change your experience Warm Regards, Rohan Sable General Manager

Nice Stay

Customer review rating 4.0/5

S. K. Families - 28/09/2021 Confirmed reviews ALL

Had a nice time, room service could be improved which was delay in response.. Rest all good.

Dear S., Thank you for choosing to stay with us and for taking the time to provide us with your valuable feedback. We continuously strive to deliver the high standards of our services and we apologize if we were unable to meet your expectations. I humbly hope you will consider giving us another opportunity to be of service, and are committed to providing you with the experience which we are proud of. Warm Regards, Rohan Sable General Manager

Yes all good

Customer review rating 5.0/5

Venkatesh T. Families - 24/09/2021 Confirmed reviews ALL

Jyoti’s service was fabulous!!

Dear Venkatesh, Thank you for choosing to stay with us and for taking the time to provide us with your valuable feedback. I’m delighted that you had a wonderful visit and that you thoroughly enjoyed the hotel services. I will sure pass on your lovely comments to Jyoti. It was a pleasure to have you stay with us and we look forward to welcoming you back. Best Regards, Rohan Sable General Manager

Pleasant day

Customer review rating 5.0/5

Murali Families - 22/09/2021 Confirmed reviews ALL

Good stay in spl day

Dear Murali, At the outset kindly accept our sincere gratitude for your patronage with us. We appreciate your kind gesture of taking out time to review our services on this platform. I look forward to welcoming you again at Novotel ibis Chennai OMR to experience bespoke services and unmatched hospitality. Best Regards, Rohan sable General Manager

Service poor

TripAdvisor rating 5.0/5

hs021978 06/03/2021 TripAdvisor review

Inspite of informing well in advance the check in time, need to wait for 30-45 mins. The food which has been ordered in room was not upto the mark. For the money which they charge the food is bad. Towels should be maintained clean

Dear Guest, Greetings from Novotel ibis Chennai OMR, Thank you for choosing to stay at Novotel Chennai OMR and providing your honest feedback. It was a pleasure to have you stay with us recently. Please accept my most sincere apologies for being unable to live up to your expectations. At Novotel OMR, your experience is of paramount importance to us & we appreciate your constructive feedback and remarks shared against the touch-points at the hotel. This throws light on the area's that need specific attention. I have made good note of your feedback regarding services and shared your feedback with concerned individuals and our senior leadership team, ensuring reinforcement of corrective actions, process revision and measures, helping us elevate our quality of services. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Chennai. Best Regards, Rohan Sable General Manager Novotel ibis Chennai OMR- An AccorHotels brand

Wonderful stay at Novotel, OMR

TripAdvisor rating 5.0/5

trips_India 09/02/2021 TripAdvisor review

This is the second time we had visited this hotel and the stay was very satisfying. I am happy that my kids got some time to play within the hotel campus. They like archery the most. We are planning to buy one at home. Rabina from the reservation team helped me both the times to pull through a very good price for me. We loved the room we were given. Cleanliness was at its best. We didn't get the scope to taste the food at the hotel. We'll do the same next time. And more importantly, I must say that the staffs are very courteous and helpful. We'll always visit this place again and recommend others.

Dear Guest, Thank you very much for taking time to share your feedback regarding your stay. Our prime endeavor is to offer our guests with the best-in-class services, amenities and I'm happy to know we were able to achieve that through you. You have mentioned so many positive elements of the hotel highlighting the exceptional customer services provided by our colleagues especially Rabina serve as a source of inspiration for all of us to continue the high standards of customer service.. It was a great pleasure having you and it would be a privilege to welcome you back again soon. Best Regards, Rohan Sable General Manager Novotel ibis Chennai OMR- An AccorHotels brand

Relaxing Stay at OMR Chennai

TripAdvisor rating 5.0/5

kirubakaran2020 19/11/2020 TripAdvisor review

It was a great weekend to celebrate Diwali in Novotel Chennai, a warm hospitality by the excellent team members who had went their extreme level to make our stay happy. The food was delicious and highly recommend my friends to dine I really miss the foodie here. List of few iconic people have impressed by thier hospitality. 1. Ammu 2. Prateek 3. Asif 4. Mamta 5.Amith 6. Padma Thank you to the team for making our diwali special and very much memorable.

Dear Kirubakaran, Thank you for choosing to stay with us and sharing your appreciative feedback. I am glad to learn that you had a safe and comfortable stay at the hotel. It is a pleasure to receive positive feedback. I am delighted to hear that the team has taken care of you extremely well and you had a memorable experience at Novotel Chennai OMR. I hope to have the opportunity of welcoming you back to the hotel to experience our exemplary services. Best Regards, Rohan Sable General Manager Novotel ibis Chennai OMR- An AccorHotels brand

Excellent Customer Service!

TripAdvisor rating 5.0/5

Paradise728662 18/11/2020 TripAdvisor review

The place is clean, staffs are extremely friendly and the food is amazing! Everything was clean and hygienic. What sets them apart from any other hotel is their staffs, it's amazing how well they treat their customers.

Dear Guest, Thank you very much for taking the time to write a pleasant feedback. In our constant strive for excellence, reviews like these keep us motivated. It is our goal to provide consistent and top-notch services to all our guests and I'm happy to know we were able to achieve that through you. Your words of appreciation on the staff and services will definitely be passed on to the team here. We thank you once again for your recommendation and for such a delightful review and look forward to the pleasure of your continued visits. Best Regards, Rohan Sable General Manager Novotel ibis Chennai OMR- An AccorHotels brand

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