Wram welcome, immediate attention to my request of having arrived a day in advance of my booking and sorting all things. The GM Mr. Supreet Roy was kind enough to meet me on arrival and upgrade my stay and spend some time with me. The whole team was so helpful

Stingy in placing ameneties in room. Unhygenic as hand towels, foot mats missing. Had to keep asking things like dental kits, coffee supplies, etc

Very good hotel staff are very friendly clean

Good Stay, Good Food & Good Service

Prompt response good service great food

1. No consideration on early/late check in/out - Booked through booking.com clearly mentioning the arrival time. Inspite of that, was charged INR 500 for early check-in which I was ready to pay considering the long inter-city drive. However, requested for a 30 mins late checkout and even that was not allowed and asked for fees again. 2. No towels in the room during check-in. Had to request.

The staff at the reception were extremely impolite to the customers while check in and the AC was not working and also the room making service was done very poorly.

Everything was good except the early checkin policy.

Had an overall ok experience. Flexi time check in room options is good. Arrived morning time and hence checked in earlier. Breakfast food included as part of the room payment is good. Terrible service experience during the rush time at 9.30 am. Wife was unwell for a day. we would have preferred in room dining for breakfast but came to know it will be additionaly charged which is strange enough. Had to go for dining and met with bad service handled by staff. Had to raise concern and voice to get clean cups for tea . Set of staff seemed having attitude issues while others were good in customer issues.

I am from Chennai and stayed at this hotel, so as to take a small break (staycation). The package included dinner and breakfast. The dinner was the best part. There was a Bengali food festival and the dishes were simply superb. The breakfast was also very good.

Very good

I stayed in other Accor brands, but never faced such an uncomfortable stay. first of all, being an ALL member, I wasn't welcomed and also not given the complimentary drinks voucher which I was entitled to, until I asked. Next, the room had no supplies, and had to ask one by one for all need, and that too was not given in desired quantity. It felt embarrassing to ask for the needs in room in more numbers. For the F&B, the menu selection was not not planned at all. All the spread in breakfast was either South Indian or continental. there were no common dishes that people travelling from other regions could feed on. The desert for dinner had pathetic selection too. No cold deserts at all like Ice creams which are by default a spread in any buffets these days. Even the common toilet on the floor of restaurant was not cleaned well and had hell lot of mosquitoes. It's a very risky state if hygiene and also risk of infections through mosquitoes. I stayed recently in Novotel Goa and stay was memorable. But, this stay was memorable in a negative sense.

I was in Chennai for my US visa interview and had booked Novotel Chamiers Road for me and my family. It was an excellent experience. Employees are extremely conscious about customer experience and each would go beyond their job description to ensure customer satisfaction!

Good Location, Neat Clean spacious Room.Friendly front desk and Staffs, particularly the entrance gate Securities who was very cordial. Dinner was very delicious and spread was excellent. Enjoyed Stay. Delicuous Dinner.

there were mosquitoes in restroom. parking structure is not great thermostat still analog model, it is taking long time to cool compact room ,TV hd box .was not working well. list goes on .......................