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Novotel Chennai Chamiers Road Hotel 5 stars

Customer review rating 4.4/5 967 reviews

ALLSAFE approved hotel

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Novotel Chennai Chamiers Road
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+ 25 Services

Hotel extras

  • KooX, Chennai's first and only Roof top and Asian grill

  • G Bar a music destination

  • The Food Exchange an interactive buffet restaurant and kitchen

  • This pet friendly hotel also features a rooftop swimming pool overlooking city skylines

  • Nandanam metro station is 500 meters from the hotel

Hotel location

Novotel Chennai Chamiers Road

City Centre, Near Boat Club &
Anna Salai, Nandanam,
Tamil Nadu
600035 chennai
india

Tel: +914424302333

Fax: (+91)4424302334

Check-in from 14h00

Check out up to 12h00

  • By plane

    CHENNAI INTL APT At 13km / 8 miles - Shuttle paying

  • By train

    CHENNAI CENTRAL At 9km / 5 miles

GPS :13.029779, 80.243564

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • 2 Bars
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 2 Meeting rooms
  • Business Center
    • Business center with support staff
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 108 rooms
    • One room for people with reduced mobility
    • No family room
    • No connecting room
    • 110 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Entertainment
    • Disco/Nightclub
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • CHENNAI INTL APT Additional charge
    • MAA Additional charge
  • Valet Parking
    • On site
Well-being
  • Inbalance
    • Outside
    • On site
  • Inbalance
    • On site
Family
  • Services for children
    • Video game area

Our accommodation(s)

With modern, well designed rooms and suites offering option of king or twin beds, shower cubicle in bathroom, health faucet, WIFI & access to fitness centre. You are sure to have a comfortable stay. Premier room offers additional features & facilities such as higher floor rooms, 4 Pcs laundry, Evening snacks and beverages & 15% discount on Food and Beverage.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 125

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Novotel Chennai Chamiers Road

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

967 reviews

TripAdvisor Rating 5.0/5

754 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located but not shops closeeby

Customer review rating 3.5/5

Anonymous Couples - 21/10/2021 Confirmed reviews ALL

Very good hotel staff are very friendly clean

Dear Patrick, We very much appreciate your comments regarding your stay at the Novotel Chennai Chamiers Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In regards to the nearby shops, we have supermarkets and shopping areas. We request to kindly reach out to the reception team for assistance in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Supreet Roy General Manager Novotel Chennai Chamiers Road

Good Stay, Good Food & Good Service

Customer review rating 4.0/5

Sam Business - 20/10/2021 Confirmed reviews ALL

Good Stay, Good Food & Good Service

Dear Samayabalan, We very much appreciate your comments regarding your stay at the Novotel Chennai Chamiers Road. It is always a pleasure to receive positive feedback about service, food and overall experience. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Supreet Roy General Manager Novotel Chennai Chamiers Road

Well located

Customer review rating 4.5/5

Arshi Z. Families - 20/10/2021 Confirmed reviews ALL

Prompt response good service great food

Dear Arshi, We very much appreciate your comments regarding your stay at the Novotel Chennai Chamiers Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It was unfortunate that laundry service was not upto your expectations and I apologize for it. Rest be assured that necessary steps are taken to avoid any future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Supreet Roy General Manager Novotel Chennai Chamiers Road

Not Satisfactory - Will not stay again

Customer review rating 3.0/5

Sandeep Business - 19/10/2021 Confirmed reviews ALL

1. No consideration on early/late check in/out - Booked through booking.com clearly mentioning the arrival time. Inspite of that, was charged INR 500 for early check-in which I was ready to pay considering the long inter-city drive. However, requested for a 30 mins late checkout and even that was not allowed and asked for fees again. 2. No towels in the room during check-in. Had to request.

Dear Sandeep, Thank you for taking the time to tell us about your experience at the Novotel Chennai Chamiers Road. I apologize that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that necessary training is being imparted to the team and we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Supreet Roy General Manager Novotel Chennai Chamiers Road

Very impolite and rude Staff at the reception during check in

Customer review rating 0.5/5

S.n.haja M. Families - 19/10/2021 Confirmed reviews ALL

The staff at the reception were extremely impolite to the customers while check in and the AC was not working and also the room making service was done very poorly.

Dear S.N. Haja M., Thank you for taking the time to tell us about your experience at the Novotel Chennai Chamiers Road. I apologize that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Supreet Roy General Manager Novotel Chennai Chamiers Road

Good stay

Customer review rating 4.0/5

Ankit Business - 18/10/2021 Confirmed reviews ALL

Everything was good except the early checkin policy.

Dear Ankit, We very much appreciate your comments regarding your stay at the Novotel Chennai Chamiers Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Supreet Roy General Manager Novotel Chennai Chamiers Road

Good stay. Breakfast experience could be better

Customer review rating 4.0/5

Deepak S. Couples - 18/10/2021 Confirmed reviews ALL

Had an overall ok experience. Flexi time check in room options is good. Arrived morning time and hence checked in earlier. Breakfast food included as part of the room payment is good. Terrible service experience during the rush time at 9.30 am. Wife was unwell for a day. we would have preferred in room dining for breakfast but came to know it will be additionaly charged which is strange enough. Had to go for dining and met with bad service handled by staff. Had to raise concern and voice to get clean cups for tea . Set of staff seemed having attitude issues while others were good in customer issues.

Dear Deepak, We very much appreciate your comments regarding your stay at the Novotel Chennai Chamiers Road. I apologize that your experience did not meet your expectations. It was unfortunate that such an incident has occurred during your stay with us. At Accor, service, cleanliness and hygiene has been one of our prime focus. May I please request to treat this incident in isolation as this is not a norm at our hotel. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

Outstanding food and great service

Customer review rating 5.0/5

Faizal Families - 17/10/2021 Confirmed reviews ALL

I am from Chennai and stayed at this hotel, so as to take a small break (staycation). The package included dinner and breakfast. The dinner was the best part. There was a Bengali food festival and the dishes were simply superb. The breakfast was also very good.

Dear Hamid, We very much appreciate your comments regarding your stay at the Novotel Chennai Chamiers Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Supreet Roy General Manager Novotel Chennai Chamiers Road

Very Happy

Customer review rating 5.0/5

Ganesh G. Friends - 17/10/2021 Confirmed reviews ALL

Very good

Dear Ganesh B., We very much appreciate your comments regarding your stay at the Novotel Chennai Chamiers Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Supreet Roy General Manager Novotel Chennai Chamiers Road

Disgusted with service quality

Customer review rating 1.0/5

Ankit J. Business - 16/10/2021 Confirmed reviews ALL

Checked in at 9 pm and was severed a pathetic meal with a coke at room temperature. Morning checked out at 9 am with breakfast where insects were in the croissants, eggs after repeated brief of no chilies was served infested with it and any order would take 20 mins. Never coming back again

Dear Ankit, Thank you for taking the time to tell us about your experience at the Novotel Chennai Chamiers Road. It was very unfortunate to know that you faced inconvenience during the stay and on behalf of the team, I express my sincerest apologies for the same. Your feedback has certainly raised areas of concern that needs to be addressed and will inspire us to strive harder for our future guests. It was unfortunate that such incidents had occurred with you. At Accor, service and genuine care of our guests has been our prime focus. I assure you that your feedback has been taken up with utmost seriousness with the concerned Heads of Department and all the team members are given extensive training to avoid future occurrences. May I request you to treat this incident in isolation and let it not mar your impression of the hotel as it is our earnest endeavour to provide you with the highest level of service at all times. Once again please accept my sincere apologies for the inconvenience. Please feel free to reach out to me anytime. Best Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

Short but great

Customer review rating 4.0/5

Munichandra C. Couples - 15/10/2021 Confirmed reviews ALL

Location adds to the quality

Dear Munichandra, We very much appreciate your comments regarding your stay at the Novotel Chennai Chamiers Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Supreet Roy General Manager Novotel Chennai Chamiers Road

Enjoyed our stay

Customer review rating 4.5/5

D. V. N. R. Families - 15/10/2021 Confirmed reviews ALL

Not a complaint, but few suggestions 1 toilet door latch needs to be done 2. Lighting in the room option for better lighting

Dear Sowmya, We very much appreciate your comments regarding your stay at the Novotel Chennai Chamiers Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have noted your feedback about the latches in the toilets and lighting in the room. I am glad to inform that necessary action is being taken to avoid any future reoccurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Supreet Roy General Manager Novotel Chennai Chamiers Road

GOOD STAY

Customer review rating 4.0/5

Anshuman R. Friends - 09/10/2021 Confirmed reviews ALL

WE CHECKED IN BEFORE 10 PM...WHEN WE CALLED IN ROOM DINING TO ORDER A FEW BEERS..WE WERE REFUSED ...

Dear Anshuman, We very much appreciate your comments regarding your stay at the Novotel Chennai Chamiers Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are most concerned about our guest's satisfaction and in this regard please accept my sincere apology for not being able to deliver an excellent experience. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Supreet Roy General Manager Novotel Chennai Chamiers Road

Good Location Excellent Hospitality

Customer review rating 5.0/5

Balakrishnan M. Families - 07/10/2021 Confirmed reviews ALL

We were staying with our Family. We enjoyed our stay in this Hotel. Right from security guard all the staffs in the Hotel behaved very politely and provided their services. I really appreciate the management of this Hotel. Regarding the Breakfast all the varieties are delicious and also served to our table upon request. Overall it is worth stay and I strongly recommend this hotel for all especially family with kids.

Dear Balakrishnan, We very much appreciate your comments regarding your stay at the Novotel Chennai Chamiers Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have noted your feedback about the early check-in charges and pleased to inform that necessary steps are taken to avoid future reoccurrence. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Supreet Roy General Manager Novotel Chennai Chamiers Road

Well located & good stay

Customer review rating 5.0/5

P R. T. Families - 06/10/2021 Confirmed reviews ALL

Excellent

Dear Rajendra, We very much appreciate your comments regarding your stay at the Novotel Chennai Chamiers Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Supreet Roy General Manager Novotel Chennai Chamiers Road

Not a great stay

TripAdvisor rating 2.0/5

Rohit_chakravorty Business - 20/09/2021 TripAdvisor review

I stayed in other Accor brands, but never faced such an uncomfortable stay. first of all, being an ALL member, I wasn't welcomed and also not given the complimentary drinks voucher which I was entitled to, until I asked. Next, the room had no supplies, and had to ask one by one for all need, and that too was not given in desired quantity. It felt embarrassing to ask for the needs in room in more numbers. For the F&B, the menu selection was not not planned at all. All the spread in breakfast was either South Indian or continental. there were no common dishes that people travelling from other regions could feed on. The desert for dinner had pathetic selection too. No cold deserts at all like Ice creams which are by default a spread in any buffets these days. Even the common toilet on the floor of restaurant was not cleaned well and had hell lot of mosquitoes. It's a very risky state if hygiene and also risk of infections through mosquitoes. I stayed recently in Novotel Goa and stay was memorable. But, this stay was memorable in a negative sense.

Dear Rohit, It is with sincere regret that I note your dissatisfaction with our service and facilities and thank you for bringing it to our attention at Novotel Chennai Chamiers Road. I apologize to read about your poor experience and I have addressed this with the team. Your comments have certainly raised areas of concern that needs to be addressed and will inspire us to strive harder for our future guests. Request you to treat this incident in isolation and let it not mar your impression of the hotel as it is our earnest endeavor to provide you with the highest level of service and to ensure that your stay with us is truly most enjoyable. Once again please accept my sincere apologies for your experience on this visit and assure you that the same is not a norm at our hotel. We really hope to see you soon at the hotel. Best Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

Hospitality Excellence Redefined!

TripAdvisor rating 5.0/5

DrSubir 06/09/2021 TripAdvisor review

I was in Chennai for my US visa interview and had booked Novotel Chamiers Road for me and my family. It was an excellent experience. Employees are extremely conscious about customer experience and each would go beyond their job description to ensure customer satisfaction!

Dear Dr. Subir, It is a pleasure to have you stay with us at Novotel Chennai Chamiers Road and we are pleased to learn that you had a wonderful stay with us and were well looked after by the team . I will definitely pass on your compliments to the team. It is encouraging as our guest’s satisfaction is our first concern. We are most concerned with the satisfaction of all of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Best Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

Enjoyed Stay

TripAdvisor rating 4.0/5

Sudhakar2021 Business - 15/08/2021 TripAdvisor review

Good Location, Neat Clean spacious Room.Friendly front desk and Staffs, particularly the entrance gate Securities who was very cordial. Dinner was very delicious and spread was excellent. Enjoyed Stay. Delicuous Dinner.

Dear Sudhakar, Thank you for sharing your valuable feedback on this esteemed forum. It is certainly a great reward to read such praiseworthy feedback from our valued patrons especially, about the warm hospitality extended by our team members during the pandemic situation. Our team members at the hotel are continually striving to provide the best service and assistance in this crisis situation, hence the entire team is overwhelmed and encouraged by your generous comments. May I request you to contact me directly on h9636-gm@accor.com should I be able to assist you in any matter with regards to food and overall experience in future. Many thanks once again for choosing to stay with us and we eagerly look forward to welcome you back soon. Stay Safe! Best Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

Had a bad experience

TripAdvisor rating 1.0/5

211vikramr 29/07/2021 TripAdvisor review

there were mosquitoes in restroom. parking structure is not great thermostat still analog model, it is taking long time to cool compact room ,TV hd box .was not working well. list goes on .......................

Dear Vikram, Thank you for taking the time to tell us about your experience at the Novotel Chennai Chamiers Road. I apologize that your experience did not meet your expectations. It was unfortunate that such an incident has occurred during your stay with us. At Accor, service, hygiene and staff friendliness has been one of our prime focus. May I please request to treat this in isolation as this is not the norm at our hotel. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

Bad Stay

TripAdvisor rating 1.0/5

johnjayant 27/02/2021 TripAdvisor review

The room was not clean and the guest service was very bad. Even the pillows were dirty. The food was just average. The call to the guest service were not being attended. Never will i return to this property. It was a complete let down.

Dear Mr. Jayant, Thank you for taking the time to tell us about your experience at the Novotel Chennai Chamiers Road. I am sorry that your experience did not meet your expectations. It was unfortunate that such an incident has occurred during your stay with us. At Accor, service, hygiene and staff friendliness has been one of our prime focus. May I please request to treat this in isolation as this is not the norm at our hotel. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

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