Novotel Chennai Chamiers Road Hotel 5 stars

I had checked in late in the night after driving down from Bangalore. Ordered for dinner after checking in and the service was extremely slow. This is despite my repeated requests for serving a couple of cups of milk for the kids - not waiting for the other food items to be ready. It took around 45 minutes for milk to be served. The bathroom fittings were falling off the hooks. The bed was full of bed-bugs and luckily we had our blankets which we used to cover the bed for a night's sleep. The breakfast buffet - was served at the table but was extremely slow. Overall - a big disappointment.

The hotel's improved facilities helped us have a rather pleasant and well rested weekend. The cocktail hour at KooX was a wonderful touch to unwind and set in the relaxed mood. As always, special thanks to Mr. Hira for making us feel at home with his impeccable hospitality. As usual, the ambience, food and service were marvelous. My only two small dissatisfactions were the room service staff using unprotected shoes inside the room and that I wasn't offered a reply when I repeatedly asked guest services about the complimentary breakfast for ALL members (this was mentioned in the television menu present in the room). Nevertheless, I do look forward to be visiting for a staycation in the near future.

Over all its very good , but excepted a bath tub in the bathroom.

Very hygienic and clean hotel. Staffs are very helpful in all areas. Room was big and comfortable. Dinner was good and fresh .

Initial room provided was not Ready. But staff were quick to respond and provided a change. Quality is best and comfortable stay. Food is way too Pricey

What stopped from a 10/10 was the restaurant Food was certainly below par as was the service

Excellent hygiene and cleanliness maintained in the room and hotel. Food was delicious and healthy . Spacious rooms and room cleaning sttaff was always polite and helpful.

We stayed for 2 nights . Very happy with the Guest Experience Manager Mr. Ravi Agarwal who not only supported us with a cab from the airport but was answering immediately any doubts or clarifications we required during our stay. We had very good food on the 1st and 5th floor restaurants and staff (Surya and colleagues )were very professional and helpful. Our calls to the room dining services and other requirements like water bottles was promptly met. To conclude we have to say we were very happy to stay at Novotel and would recommend to others as well.

Where do I begin, My Husband and I stayed at Novotel for couple of weeks and we've had one of the best experiences. The staffs were very approachable and helpful. The hotel is very clean throughout and with the COVID-19, hotel staff made every possible effort to make our stay enjoyable and safe. Our room was spacious with everything that we needed. The location was very convenient for getting around and many activities. There was a staff member called Jananee who was particularly helpful, accommodating and deserves a special thanks for everything she had done. We do not know when will be our next visit to India but sure we shall return to this lovely place.

I had stayed there for 21 days as part of my corporate booking. The service could have been better, though the room experience was satisfactory and peaceful. Coming to food, Breakfast was fulfilling and healthy but lunch and dinner could have been way better when it comes to taste and 5-star standard. Overall, a decent 7/10 experience!

The hotel was clean and staff was very good

Excellent Service from the day we stepped in and till we left. The hotel was maintained well during COVID situation, they took extra clean and things were kept clean. Food was good and overall their service was outstanding on all aspects.

Expected better room facilities, food is terrible. No place to spend time apart from room, atleast I was not informed about it at all. Laundry service is bad.

Amenities are not given properly

Located at the heart of the city and easy access to all important places