Novotel Chennai Chamiers Road Hotel 5 stars

GOOD

I booked for 2 nights and took weekend escape package which includes buffet breakfast, late check out until 4pm, 1 major meal, evening with high tea & snacks, 2 pints of beer or a mocktail/person/night. When I arrived at check in desk, they said that booking was made for weekend escape, half board, room only. Meant that I would have to pay for breakfast and wouldn't get all mentioned as included in weekend escape package. 1 officer from accor membership was there too, explained the same that i booked for room only. When I asked about weekend escape package, they insisted that my booking was made for room only. They asked me to open and recheck the confirmation email, and there mentioned clearly : weekend escape, halfboard, room only. They couldn't explain why it was more expensive than ordinary room only, except that I got late check out until 4pm as weekend package. I was very sure that there were some misunderstanding. So I made the same booking again in front of them, with the same step as I did before. Then we saw what actually included all in the package. The check in officer (sorry, I forgot his name now) asked me to forward the screenshot captured in my hp to his WA. Later on he called me at room, explained that his manager said I could get all mentioned in the package. Thanks to his willingness to help and to understand me nicely. So I enjoyed my stay there in a perfect room, happily. Breakfast was very good, with more helpful and friendly staff. I will stay there again on my next visit to Chennai.

comfortable & pleasant stay.

close to all areas/staff are great from front office to dinning area to housekeeping. Don't have to wait for anything. Parking is limited for out side vehicles but very accommodative to keep the vehicle inside the compound. Definitely will stay again out side view is limited but wont bother

1-I had booked a taxi an evening for the morning after; despite all guarantees made by the person the taxi was not here in the morning and the person at the desk was not aware of the booking, i was delayed in my business meeting 2-I requested an invoice by email when leaving the hotel i never received it 3-I sent an email (several weeks ago) to the hotel to request this invoice i never received it

Comfortable rooms and friendly service all around.

Front desk staff was very accommodating even though we showed up at 9AM for check in. Manager was great Staff at B fast area was exceptional Will love to return again

Hotel is very clean and comfortable. The staff members are very professional.

Good hotel by rate

We enjoyed a warm welcome. Ravi Agarwal & Vijay S made us feel at home from the time we stepped into the hotel with a high degree of professionalism in customer service. The location was great for getting around the city and easy access to the Metro station. The room was very comfortable and clean. The Food exchange restaurant was great. The variety of food was delicious and the service was excellent. This was certainly one of the best in house dining we have experienced in Chennai. The following staff members at the Restaurant did a fantastic job. Sachin, Sumit, Lallu, Sumi & Gopi. We thoroughly enjoyed our stay and will definitely be back. The staff did everything right by recognizing our loyalty being a Gold member and went the extra mile to make our stay very comfortable and a memorable one. Well done to the team for an excellent job!

The sheets in the room were not very clean. The floor especially the corners could be cleaned well. There was dust on the sheets which i had to clean before I used the bed. In addition, your front desk staff took my drivers license for verification and did not return it. I missed collecting it and even checked out. While returning to the airport, I realised that i did not have the license and went to the front desk to check and they had no clue what happened to it. I do not understand how the front desk staff did not realise he didnt return the license to me and then misplaced it. It took the rest of the team almost half a day to find my license.

my overall stay was fantastic, the staff were extremely helpfull and always willing to go the extra mile.Vijaykanth was brilliant the way he handled my queries and problems with one of the service provider.I was really in a panic state of mind and the gentleman really went out of his way to assist me. the manager at the bar Hira was also very good with the service I njoyed some good conversation with the guys at the bar.lastly but not least Kalai the chef, it was good , it felt so heartwarming, cos i was alone and these guys made me feel so at home..Once again thank you guys especially Vijaykanth front desk manager

Good stay. Will recommend to others. Kindly share Board landline number And Email for bookings or to get bills on mail

highly comfortable 7 a pleasant stay. would urge to make arrangements for dental kit,hair oil etc..

Very nice place to stay.