Dear Ms. Thi T. V. P., Thank you for taking the time to share your feedback. We appreciate your rating and are pleased to know that your stay was satisfactory overall. We are always looking for ways to enhance our guests' experiences, and we hope to have the opportunity to provide you with an even better stay on your next visit. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Neeraj S., Thank you for your wonderful feedback! We are delighted to know that you enjoyed the superb service from check-in to check-out, as well as our convenient location for exploring the city. Your kind words are a great encouragement to our team, and we look forward to welcoming you back to Novotel Saigon Centre for another memorable stay. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Ms. Thu H. N., Thank you so much for your continued loyalty and for choosing Novotel Saigon Centre as your home away from home year after year. It is truly heartwarming to know that you feel at home with us, and we are delighted that our hotel has become a familiar and welcoming place for you whenever you return to Ho Chi Minh City. Your kind words mean a great deal to our team and inspire us to continue delivering warm hospitality, personalized service, and memorable experiences to every guest. We sincerely appreciate your trust and loyalty, and we look forward to welcoming you back to Novotel Saigon Centre for many more wonderful stays in the years to come. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Kian S. A. C., Thank you for sharing your feedback with us. While we are pleased to know that your overall stay was satisfactory, we sincerely apologize for the inconvenience caused by the housekeeping service, particularly the need to contact our Reception team daily for additional bottled water and room slippers. Please rest assured that your comments have been shared with our Housekeeping team for review and improvement. We will continue working to ensure that our room amenities are replenished consistently and that our service meets the expectations of our valued guests. Thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back and provide you with a more seamless and comfortable stay. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Yong M. T., Thank you for sharing your kind feedback following your stay at Novotel Saigon Centre. We are delighted to hear that you appreciated our convenient location, the cleanliness maintained by our Housekeeping team, and the friendly, helpful service provided by our Heartists. Your kind words are a wonderful encouragement to our team. We look forward to welcoming you back on your next visit to Ho Chi Minh City and creating another memorable stay for you! Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Seung H. L., Thank you for your kind feedback! We are delighted to hear that Ms. Tho made your check-in experience pleasant with her professional and friendly service. It is wonderful to know that her attentiveness and consideration of your preferences helped make your arrival more comfortable and convenient. We will be sure to share your compliments with Ms. Tho as encouragement for her continued dedication to delivering personalized guest experiences. We look forward to welcoming you back to Novotel Saigon Centre for another enjoyable stay! Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Kevin W. N., Thank you for taking the time to leave a rating of your experience at Novotel Saigon Centre. We look forward to having the opportunity to welcome you back to our hotel in the near future. Warmest Regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Angel L., Thank you very much for your continued support and for sharing your kind feedback. We are delighted to know that you enjoyed another perfect stay with us and that our service continues to meet your expectations. It is always a pleasure to welcome you back to Novotel Saigon Centre, and we truly appreciate your loyalty. We look forward to welcoming you again soon for another enjoyable stay. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Raul J. N., Thank you very much for your wonderful feedback. We are delighted to hear that you found our team members to be exceptionally kind and professional throughout your stay. We are especially pleased that our Housekeeping and Executive Lounge teams made such a positive impression on you. Your recognition means a great deal to our colleagues and will certainly encourage them to continue delivering warm, attentive, and professional service. We truly appreciate your kind words and look forward to welcoming you back to Novotel Saigon Centre for another memorable stay. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Ms. Hashalia A., Thank you very much for sharing your wonderful feedback with us. We are delighted to hear that you had a great experience at Novotel Saigon Centre and that our team was always ready to assist whenever you needed help. Providing warm, attentive, and reliable service is at the heart of what we do, so your kind words mean a great deal to us. We are especially pleased to know that you are looking forward to returning with your family. We would be delighted to welcome you and your loved ones back and create another enjoyable and memorable stay together. Until then, we wish you and your family all the very best, and we look forward to seeing you again soon! Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Chin Y. F., Thank you for taking the time to share your detailed feedback with us, especially as a returning guest of Novotel Saigon Centre. We are truly sorry to learn that this stay did not reflect the warm and welcoming experience you have come to expect from us, particularly during your visit with your friend. We understand how uncomfortable this situation must have felt, and we sincerely regret the impression it left on you. We are also concerned to hear about the condition of the furniture and the dust you noticed on the cabinet shelves. This is certainly not the standard of cleanliness and maintenance we aim to provide. Your comments have been shared with our relevant Housekeeping and Engineering teams for immediate review and follow-up. Regarding body lotion, as part of our sustainability initiatives, we have adjusted the in-room bathroom amenities and no longer routinely place body lotion in every room. However, we are pleased to provide body lotion upon request. We understand that this change may not have been clear, and we appreciate your feedback as it helps us identify where we can communicate our services better. Most importantly, we sincerely regret that your interaction with the hotel during this stay made you feel unwelcome. As a returning guest, your continued trust is especially meaningful to us, and we would very much like the opportunity to restore your confidence in Novotel Saigon Centre. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with the genuine Vietnamese hospitality and attentive service you have previously experienced with us. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Wlamir N., Thank you for taking the time to share your feedback with us. We are delighted to know that you enjoyed our modern room design and had a pleasant dining experience at our restaurant. Your kind comments are truly appreciated and serve as great encouragement to our team. However, we sincerely apologize for the inconvenience caused by the noise from the bar opposite the hotel. We understand that a peaceful environment is an important part of a comfortable stay, and we regret that the noise affected your overall experience. Please rest assured that we value your feedback and will continue to take your comments into consideration as we strive to enhance our guests’ comfort and satisfaction. We truly appreciate your understanding and hope to have the pleasure of welcoming you back to Novotel Saigon Centre for an even more enjoyable and relaxing stay in the future. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Ms. Molebatsi L., Thank you for sharing your positive feedback with us. We are delighted to know that you appreciated the cleanliness and upkeep of your room and our common areas, and that all the amenities were functional throughout your stay. It is also wonderful to hear that our team was always readily available to assist you whenever needed. Your kind words are a great encouragement to us, and we look forward to welcoming you back to Novotel Saigon Centre for another comfortable and pleasant stay. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Trent M. W., Thank you for taking the time to share your feedback. We appreciate your rating and are pleased to know that your stay was satisfactory overall. We are always looking for ways to enhance our guests' experiences, and we hope to have the opportunity to provide you with an even better stay on your next visit. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Abhay A. G., Thank you for sharing your positive feedback following your stay at Novotel Saigon Centre. We are delighted to know that you enjoyed our convenient location, breakfast selection, and especially the service provided by our team. Your kind words are a wonderful encouragement to our colleagues. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Ms. Felix O. A., Thank you for sharing your positive feedback following your stay at Novotel Saigon Centre. We are delighted to know that you were very satisfied with your stay and especially appreciated the cleanliness and spaciousness of your room. Your kind feedback is a great encouragement to our team. We look forward to welcoming you back for another comfortable and enjoyable stay in the future. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Dear Mr. Nguyen Q. H. H., Thank you for taking the time to share your feedback. We appreciate your rating and are pleased to know that your stay was satisfactory overall. We are always looking for ways to enhance our guests' experiences, and we hope to have the opportunity to provide you with an even better stay on your next visit. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager