Novotel Saigon Centre 4 stars

Customer review rating (ALL Rating) 4.7/5 1,327 reviews

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Description

Hotel extras

  • Centrally-located hotel with international facilities.

  • Private pool. Serene sauna. Revitalizing hammam.

  • 7 state-of-the-art meeting rooms, including the elegant Champagne Ballroom.

  • All-day-dining Food Exchange restaurant and the 20th-floor OnTop bar.

  • Located just a convenient 20-minute drive from Tan Son Nhat Airport.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Saigon Centre

167 Hai Ba Trung, Xuan Hoa Ward
700000 HO CHI MINH
Vietnam

GPS:10.784359, 106.695886

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOOD EXCHANGE

With a touch of fresh modern décor, do not forget to save a lovely spot for Kid Corner, Food Exchange restaurant offers cozy comfort for every customer. Its remarkable open kitchen concept features exquisite Asian and Western cuisine every day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,327 reviews

Customer review rating 4.5/5

Cynthia O. Business - Confirmed reviews ALL

Dear Ms. Cynthia O., Thank you very much for sharing such a warm and heartfelt review. We are delighted to know that Novotel Saigon Centre feels like a home away from home every time you stay with us. It is wonderful to hear that our team members were able to make your stay more comfortable, especially Mr. Hieu at Reception, who was happy to assist with your early check-in after your journey. We are also especially pleased to hear your kind words about Ms. Hang. Knowing that she has been taking care of you since your first stay with us in 2025 and even helped you discover a famous Vietnamese delicacy truly means a lot to us. We will certainly share your appreciation with both Mr. Hieu and Ms. Hang. Thank you once again for your continued trust and loyalty. We look forward to welcoming you home to Novotel Saigon Centre again very soon. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Customer review rating 3.5/5

Lian S. L. Business - Confirmed reviews ALL

Dear Mr. Lian S. L., Thank you for sharing your feedback. We are sorry to hear that the service in our Premier Lounge did not meet your expectations. We understand that having to approach the reception area whenever you needed assistance was not the level of attentive service we aim to provide. We will share your comments with our Lounge team and review our staffing and service approach to ensure our guests receive more attentive and proactive assistance. We truly appreciate your feedback and hope to provide you with a more comfortable and personalized experience during your next stay. Kind regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Customer review rating 5.0/5

Gerald R. Q. Families - Confirmed reviews ALL

Dear Gerald R. Q., Thank you very much for your kind review. We are delighted to know that you enjoyed our excellent service, food and drinks, as well as the pleasant atmosphere of our Premier Lounge. Your positive feedback is greatly appreciated and will be shared with our team. We look forward to welcoming you back to Novotel Saigon Centre for another enjoyable stay. Kind regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Customer review rating 5.0/5

Anthony J. G. Families - Confirmed reviews ALL

Dear Mr. Anthony J. G., Thank you very much for your wonderful feedback and for your continued loyalty to Novotel Saigon Centre. We are delighted to know that our team consistently makes you feel welcomed and remembered, and that you appreciate their warm smiles, helpfulness, and attentive service. Your kind recognition is truly motivating for all of us. We also appreciate your feedback regarding the fitness center and will share your comments with the relevant team for further improvement. It is a pleasure to know that you had another great experience with us, and we look forward to welcoming you back for many more memorable stays. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Customer review rating 2.0/5

Saurabh D. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. We sincerely regret that some aspects of your stay did not fully meet your expectations. Regarding the room view, we understand your disappointment. As part of your Gold member benefits, we were pleased to provide you with a complimentary upgrade to an Executive Room. The room assigned is one of our more spacious room configurations, designed to comfortably accommodate up to four guests. Due to its layout and location, the view from this room may be more limited. Regarding your request for bar soap, we do understand your preference. As part of our sustainability initiatives, we have chosen not to provide individual bar soap, but instead provide dispenser shower gel and hand wash gel in our guest rooms. We apologize for any inconvenience this may have caused. For the late check-out request, we regret that we were unable to extend your departure until 15:00. However, we were pleased to offer a complimentary late check-out until 14:00. We apologize that we could not accommodate the additional hour due to fully booked. We also take note of your detailed comments regarding the welcome drink experience at our rooftop bar, particularly the beverage selection, availability of non-alcoholic options, and the last-order timing. We sincerely regret any inconvenience and disappointment caused during your visit. Your feedback has been shared with the relevant team for review. As our valued Gold member, we truly appreciate your loyalty and were pleased to recognize your membership with the Executive Room upgrade. However, we regret that other aspects of your stay did not meet your expectations, and we sincerely appreciate your feedback as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back and provide you with a more enjoyable and seamless experience on your next visit. Warm regards, Khuu Ngoc Que Anh (Ms.) Assistant Guest Experience Manager

Other web-users rate our hotel

  • 621 reviews 9.7/10 Location
  • 599 reviews 8.4/10 Room
  • 853 reviews 9.3/10 Service
  • 298 reviews 9.3/10 Breakfast
  • 288 reviews 9.3/10 Cleanliness
  • 207 reviews 8.4/10 Amenities
  • 205 reviews 8.9/10 Vibe

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