Mercure Lyon Est Villefontaine 4 stars

Customer review rating (ALL Rating) 4.3/5 1,294 reviews

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Description

Hotel extras

  • Free parking

  • Close to the A43 highway

  • Family apartments located in the heart of a wooded parkland

  • "La Manufacture" brasserie on site

  • A 5-minute walk from The Village Outlet of Lyon

Our accommodation(s)

Hotel location

Mercure Lyon Est Villefontaine

Parc Technologique, 20 rue Condorcet
38090 VILLEFONTAINE
France

GPS:45.627242, 5.166419

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,294 reviews

Customer review rating 4.0/5

Yvonne M. Couples - Confirmed reviews ALL

Great location for an overnight stay for our trip to the Alps

Dear Mrs M., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location to be ideal for your trip to the Alps. It is our aim to provide a convenient and comfortable experience for all of our guests, and we appreciate your positive feedback. Best regards, Marlène Caporusso General Manager

Customer review rating 4.0/5

Sophie T. Couples - Confirmed reviews ALL

Nice room, convenient location but room was very warm in the night. air conditioning was not yet working for the season making sleeping not very nice.

Dear Mrs T., Thank you for sharing your positive experience at our hotel. I am pleased to hear that you found your room comfortable and appreciated our convenient location. I acknowledge your feedback regarding the warmth of the room during your stay. As the air conditioning system is typically activated for the season, we appreciate your understanding. Your comments are valuable to us, and we hope to welcome you back in the future. Marlène Caporusso General Manager

Customer review rating 2.0/5

Andrew* C. Families - Confirmed reviews ALL

Check in OK. Exterior duplex rooms (x3) ? glad it wasn't pouring with rain. WC so small, anyone taller than 1.7m impossible to close door. 14 year old grandson at 1.91mtrs - hilarious. Phots available on request. Booked table for 9 at 1900 in advance- given high table with high stools outside main area which made life dangerous for elderly grandmother and 3 year old . Breakfast ok - lovely lady in charge. Reception not interested, blaming me for booking those types of rooms - which I didn't

Dear Mr C., Thank you for taking the time to share your feedback following your stay with us. We are sincerely sorry for the inconveniences you experienced. Please be assured that we take your comments very seriously. The quality of our service is at the heart of our priorities, and your feedback helps us to continuously improve. Regarding your experience at the restaurant, we regret that the table assigned was not suitable for your family. For any future visit, please do not hesitate to inform the manager on duty. We would have done our very best to find a more comfortable solution for you, including offering a different table if possible. We are also sorry for your experience at the reception, which does not reflect the level of care and attention we aim to provide to all our guests. We hope to have the opportunity to welcome you again and provide you with an experience that meets your expectations. Yours faithfully, Géraldine CARETTE Directrice d'exploitation

Customer review rating 4.5/5

Robert C. Families - Confirmed reviews ALL

Efficient and frostaff

Dear Mr. C., Thank you for your positive comments regarding our welcoming staff and efficient service. It is gratifying to know that your experience met your expectations, and we appreciate your kind words about our team. See you soon at Mercure Lyon Est Villefontaine. Sincerely, Céline FARRUGIA Housekeeping Manager

Customer review rating 5.0/5

Kelly R. Families - Confirmed reviews ALL

Easy - external room was very clean, comfortable bed with crisp linen & great coffee machine

Dear Mrs R., Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location, cleanliness, and comfort. It is our aim to provide a great experience for our guests. See you at Mercure Lyon Est Villefontaine. Sincerly, Céline FARRUGIA Head of Housekeeping

Other web-users rate our hotel

  • 243 reviews 9.4/10 Location
  • 636 reviews 6.2/10 Room
  • 559 reviews 8.5/10 Service
  • 6 reviews 6.7/10 WiFi
  • 236 reviews 8.5/10 Breakfast
  • 218 reviews 5.4/10 Cleanliness

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