Mercure Lyon Est Villefontaine 4 stars

Customer review rating (ALL Rating) 3.9/5 1,570 reviews

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Description

Hotel extras

  • Located 15 min from Lyons Saint-Exupéry airport

  • Free access to "Ikebana" fitness center

  • Family apartments located in the heart of a wooded parkland

  • Heated indoor pool

  • A 5-minute walk from The Village Outlet of Lyon

Our accommodation(s)

Hotel location

Mercure Lyon Est Villefontaine

Parc Technologique, 20 rue Condorcet
38090 VILLEFONTAINE
France

GPS:45.627242, 5.166419

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,570 reviews

TripAdvisor Rating  3.5/5  736 reviews

An excellent Mercure

Customer review rating 5.0/5

David H. Couples - Confirmed reviews ALL

An excellent Mercure - very clean & comfortable, excellent location just off the Autoroute with plenty of secure free parking and opposite The Village Retail Outlet Centre (5mins walk). Very good restaurant and staff are very friendly & helpful

Dear David H, thank you for your positive feedback! We are delighted to hear that you enjoyed our clean and comfortable facilities, excellent location, and friendly staff. We hope to welcome you back soon. Géraldine CARETTE

Location fine for business.

Customer review rating 3.5/5

Nick Business - Confirmed reviews ALL

Fine, but not the best Mercure hotel. Restaurant is recommended. Rooms are basic and clean, but no amenities are provided, and I missed an ironing board. Room had no darkening curtains so as a light sleeper I woke up early.

Dear Nick, Thank you for your feedback. We appreciate your comments about our restaurant. We apologize for any inconvenience caused by the lack of amenities in the room. Your input on the ironing board and darkening curtains is duly noted. We hope to better serve you in the future. Géraldine CARETTE

Not very clean

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

Again… no special treatment as a Diamond member ! No upgrade, no information about advantages of my status in this hotel. Room smelly with a feel of not clean.

Cher(e) Client(e), Nous vous remercions pour votre retour. Votre satisfaction est notre priorité. Nous prendrons des mesures immédiates pour améliorer la propreté des chambres. Nous faisons de notre mieux quand la disponibilité nous permets de vous surclasser dans une chambre privilège mais nous étions complet avec des clients ayant réservé cette chambre. Concernant votre statue votre bon boisson à bien été délivré. Veuillez accepter nos excuses pour cette expérience. Cordialement, Géraldine CARETTE

Good stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Friendly staff welcome

Cher Monsieur, Nous vous remercions pour votre aimable commentaire. Nous espérons vous accueillir à nouveau bientôt. Cordialement, Géraldine CARETTE

Didnt like it

Customer review rating 2.0/5

Cesar Families - Confirmed reviews ALL

To start with, the room was located outside the main entrance, so I had to walk on the rain to get to the room, which is ok, but not nice anyway.... Then the room was too old, not clean and super hot! And the air conditioning was make a huge noise! To be honest it was the worst hotel of the franchise that I have ever stayed.

Cher Monsieur, Nous vous remercions d'avoir partagé votre expérience avec nous. Nous sommes désolés d'apprendre que votre séjour n'a pas été à la hauteur de vos attentes. Vos commentaires sont précieux pour nous. Soyez assuré que nous prendrons les mesures nécessaires pour améliorer la qualité de nos services. Nous vous prions d'accepter nos excuses pour les inconvénients rencontrés. Nous espérons avoir l'opportunité de vous accueillir à nouveau pour vous offrir une expérience plus agréable. Cordialement, Géraldine CARETTE

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Other web-users rate our hotel

  • 258 reviews 9.3/10 Location
  • 922 reviews 4.9/10 Room
  • 630 reviews 8.1/10 Service
  • 26 reviews 1.4/10 WiFi
  • 374 reviews 3.2/10 Cleanliness
  • 268 reviews 7.2/10 Breakfast
  • 214 reviews 6/10 Vibe

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