Mercure Lyon l'Isle d'Abeau Hotel 4 stars

Check-in was efficient and smooth despite the queues. The bedrooms were clean and spacious. We reserved dinner in the restaurant; unfortunately the food was medicore and the service poor, which seems to be a feature of many Accor Hotels in France at the moment.

Lit Hs

We enjoyed everything but staff in restaurant for breakfast was really impolite

Stayed many times in duplex room with our two dogs. Comfortable room and welcoming receptionists. Food still only average.

Everything was fine, including breakfast and dinner. 2 remarks: a) the light in the room is really nerving. Many lamps but the room is dark. With LED lights its easy today to have a bright lightning with low energy consumption. b) the price seems to high to me. I thing a price of 120 EURO is more adequate for this level.

Hotel is ok, and i see some works for future wich is good, all covid mesaures are well solved, but it's not acceptable to pay for 4 stars hotel, and not have a daily clean room service, if they don't change this definetly i will not comeback, and i'm customer snce 2014!

too hot in the room and no air conditionning

Pleasant staff, good food (room service), clean. I like the big grounds behind the hotel, available for individual exercising (since the gym and pool are closed).

We stayed here with our family when travelling to the alpes. Very good choice. Very well located. Nice big rooms. Good beds. We received an upgrade to a duplex room. Free parking. Very close to outlet villagr

A great hotel with quality staff that helped make our stay very enjoyable. Rooms excellent food good quality well positioned ample parking but the jewel in the crown was the staff who were very welcoming and helpful and understanding of our poor French

The breakfast service at the morning was far away from being good. Only one forth of the restaurant was used but the staff didn't make it to refresh the food. The internet connection interrupts every 30 to 60 min the connection. This is terrible and a no-go for a hotel like the Mercure. If the ineternet connection doesn't work I would never come back again.

Great location. Spacious room with bed set up for my daughter. Food was excellent and good value. Wide range of delicious breakfast choice. Bonus of being able to have a swim on arrival in the adjoining gym and leisure complex. Will stay again.

Ok for one night, but some experience that are not guestfriendly : - stayed for about 10 minutes before the entrance gate that was closed. Only after calling by phone the gate was opened - in the bistro, staff refused to serve dinner on the terras. So we had dinner inside while outside it was beautiful weather and the temperature was about 28°C. Still don't understand why!

Booked for night only as a stop off from uk to Italy. Will use it again as it is just off the motorway. Room was great for three, everything clean. Food was basic and ok but will stick to a main meal and water next time as we felt it was overpriced for what we got and the service was poor.

We stayed over for one night on our way to the Alps. We had a family comfort room which was absolutely fine. Small touches like a Nespresso machine in the room were great. However we had one of the worst meals in the brasserie. Out of 8 people, not one of us finished their plate. All dishes were bland, some of them cold and others rather odd (let's just say presentation was not very appetising and I've never come across a restaurant that can mess up a bolognaise!). Anyway, we pointed it out to the waiter who seemed completely unfazed and did not offer any apology or compensation. If you are planning on staying, make sure you eat out first.