Mercure Lyon Est Villefontaine 4 stars

Customer review rating (ALL Rating) 4.3/5 1,173 reviews

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Mercure Lyon Est Villefontaine - Image 1
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Parc Technologique, 20 rue Condorcet, 38090 VILLEFONTAINE, France

Description

Hotel extras

  • Free parking

  • Family apartments located in the heart of a wooded parkland

  • Heated outdoor pool

  • A 5-minute walk from The Village Outlet of Lyon

Our accommodation(s)

Hotel location

Mercure Lyon Est Villefontaine

Parc Technologique, 20 rue Condorcet
38090 VILLEFONTAINE
France

GPS:45.627242, 5.166419

Telephone
Fax +33 4 74 94 43 70

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,173 reviews

TripAdvisor Rating  3.5/5  769 reviews

Customer review rating 4.5/5

Serge B. Couples - Confirmed reviews ALL

Gentillesse du personnel

Cher Monsieur B., Nous vous remercions sincèrement pour vos commentaires élogieux concernant l'emplacement de notre hôtel et la gentillesse de notre équipe. Cela nous fait plaisir de savoir que votre séjour a été agréable. A bientôt au Mercure Lyon Est Villefontaine. Cordialement, Céline FARRUGIA Gouvernante Générale

Customer review rating 4.0/5

Nathalie L. Families - Confirmed reviews ALL

Lovely stay, apartment very spacious and comfortable. 1 feedback, if 3 people are staying in a room, i would recommend to have 3 cups set up as well. Towels were there but only 2 of us could have a hot drink so the third person waited for one of us to be finished. Not a complaint, just a feedback. Many thanks

Dear Nathalie L., Thank you for your feedback regarding your recent stay. We are delighted to learn that you found the apartment spacious and comfortable. We appreciate your suggestion concerning the provision of additional cups for guests, as we strive to enhance the experience for all visitors. Your comments will be taken into account for future improvements. See you soon at Mercure Lyon Est Villefontaine. Sincerely, Céline FARRUGIA Housekeeping Manager

Customer review rating 3.5/5

Landry C. Families - Confirmed reviews ALL

I spent one brief night at the hotel. At the arrival (late arrival), there was an issue with our room: a bed was missing. The receptionist managed the situation perfectly by offering an extra room.

Customer review rating 2.0/5

Kaori S. Families - Confirmed reviews ALL

We booked a room knowing the bath tub has bubble bath. But it was broken and stinky.

Dear Kaori S., Thank you for sharing your feedback regarding your recent stay at our hotel. I sincerely apologize for the inconvenience you experienced with the bathtub and the level of assistance provided by our reception team. We strive to ensure all facilities are in excellent condition and that our staff is attentive to guest needs. Your comments will be valuable in helping us improve our service. Marlène Caporusso General Manager

Customer review rating 1.5/5

Christopher P. Business - Confirmed reviews ALL

Very poor room, service and menu in restaurant was below expectations, for a bill of Euro289 per night. I have stayed in 5* hotels that were much better for less money.

Dear Mr P., Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations, especially regarding the room and your restaurant experience. Please accept our sincere apologies. We would also like to mention that your stay took place during a major trade-show period, during which our rates are higher than usual due to exceptionally high demand. We completely understand how this may have added to your disappointment. We are particularly sorry that the exterior room and the need to walk to and from the main building in the rain affected your comfort. This is certainly not the experience we want for our guests. Please be assured that we are taking your comments seriously and will review them with our team to improve the quality of our services. We sincerely appreciate your feedback, and we hope we will have the opportunity to better serve you in the future. Kind regards, Marlène Caporusso General Manager

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Other web-users rate our hotel

  • 231 reviews 9.3/10 Location
  • 593 reviews 5.9/10 Room
  • 549 reviews 8.3/10 Service
  • 6 reviews 6.2/10 WiFi
  • 223 reviews 8.6/10 Breakfast
  • 211 reviews 4.7/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.