Mercure Lyon Est Villefontaine 4 stars

Customer review rating (ALL Rating) 4.3/5 1,199 reviews

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Description

Hotel extras

  • Free parking

  • Close to the A43 highway

  • Family apartments located in the heart of a wooded parkland

  • "La Manufacture" brasserie on site

  • A 5-minute walk from The Village Outlet of Lyon

Our accommodation(s)

Hotel location

Mercure Lyon Est Villefontaine

Parc Technologique, 20 rue Condorcet
38090 VILLEFONTAINE
France

GPS:45.627242, 5.166419

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,199 reviews

TripAdvisor Rating  3.5/5  769 reviews

Customer review rating 4.5/5

Ian /. #. 3. W. Families - Confirmed reviews ALL

Good location, friendly staff, restaurant on site

Dear Ian, Thank you for your kind words regarding our location, our staff, and our restaurant. We are delighted to know that you had a positive experience in our hotel. Your feedback is greatly appreciated and motivates our team to continue providing excellent service. See you soon at Mercure Lyon Est Villefontaine. Sincerely, Céline FARRUGIA Housekeeping Manager

Customer review rating 5.0/5

Kelly R. Couples - Confirmed reviews ALL

Very clean rooms, nice bed linen & kingsize bed. Nice bar & restaurant. Disappointed the pool was not open. Breakfast was excellent- massive choice.

Dear Madam R., Thank you for your positive comments regarding your stay. We are delighted to hear that you enjoyed our location, the cleanliness of the rooms, and the selection of our breakfast. We apologize for any disappointment caused by the unavailability of the pool and appreciate your understanding. See you soon at Mercure Lyon Est Villefontaine. Sincerely, Céline FARRUGIA Housekeeping Manager

Customer review rating 4.5/5

Serge B. Couples - Confirmed reviews ALL

Gentillesse du personnel

Cher Monsieur B., Nous vous remercions sincèrement pour vos commentaires élogieux concernant l'emplacement de notre hôtel et la gentillesse de notre équipe. Cela nous fait plaisir de savoir que votre séjour a été agréable. A bientôt au Mercure Lyon Est Villefontaine. Cordialement, Céline FARRUGIA Gouvernante Générale

Customer review rating 4.0/5

Nathalie L. Families - Confirmed reviews ALL

Lovely stay, apartment very spacious and comfortable. 1 feedback, if 3 people are staying in a room, i would recommend to have 3 cups set up as well. Towels were there but only 2 of us could have a hot drink so the third person waited for one of us to be finished. Not a complaint, just a feedback. Many thanks

Dear Nathalie L., Thank you for your feedback regarding your recent stay. We are delighted to learn that you found the apartment spacious and comfortable. We appreciate your suggestion concerning the provision of additional cups for guests, as we strive to enhance the experience for all visitors. Your comments will be taken into account for future improvements. See you soon at Mercure Lyon Est Villefontaine. Sincerely, Céline FARRUGIA Housekeeping Manager

Customer review rating 3.5/5

Landry C. Families - Confirmed reviews ALL

I spent one brief night at the hotel. At the arrival (late arrival), there was an issue with our room: a bed was missing. The receptionist managed the situation perfectly by offering an extra room.

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Other web-users rate our hotel

  • 232 reviews 9.3/10 Location
  • 601 reviews 6/10 Room
  • 554 reviews 8.3/10 Service
  • 6 reviews 6.2/10 WiFi
  • 225 reviews 8.6/10 Breakfast
  • 214 reviews 4.8/10 Cleanliness

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