Mercure Lyon l'Isle d'Abeau Hotel 4 stars

I was stuck in one of your annexes, not the main hotel. I dont understand how you think this accommodation is 4 star. No mini bar, dressing gown, slippers etc. The tv downstairs didn't work properly. I had 2 coat hangers in the wardrobe. Both of these problems were reported after the first day of my stay, neither was addressed. After collecting food from the main building and walking in sub zero temperatures back to my room it was cold. Having the toilet upstairs and the only hand basin downstairs means you are constantly going up and down stairs to use the toilet.

Stay was good. I do need a receipt though, and this is not available online on the ALL website. Can somebody send this to me please?

Overnight stop halfway on 1000 mile drive from Tuscany to the UK. Great as just off motorway. Room suits as upstairs bedroom and downstairs great for dog beds. Quiet as covid. Staff fully masked and well prepared. Only downside is room service only and if in a duplex you have to carry your order from the restaurant yourself. Seems a bit poor given only 12 people in the hotel

Stayed one night in a duplex with 2 dogs. Great location for travelling to/ from UK- Tuscany. Half way on the motorway. Room very good for us and the dogs. Clean , great shower and next to a large area (in the secure hotel grounds) to walk the dogs. Most of the staff are friendly and attentive. One of the young guys in the restaurant badly needs customer service training as not friendly at all. Been 6 times always the same. With only 45 people in the hotel and only 6-8 diners it’s not so difficult to value all customers. Will return as Location, rooms, grounds etc outweighs the very average food and a grumpy waiter.

3rd floor Technology avenue - whole corridor smelled of sewage Shower in room 357, when water is hot then shower flow reduces to a dribble

The rooms are looking tired now and are not up to the standard we would normally expect.

Stayed numerous times. Location, room great. facilities clean, staff friendly and great stopover for 2 Labrador’s. Every time the quality of the food lets it down.

The quality and overall standard of this hotel seems to get progressively lower and worse with each stay. If it was not for the central location of this hotel with respect to our Lyon office location, I would not stay at this hotel.

No problems

We stayed here with our family when travelling to the alpes. Very good choice. Very well located. Nice big rooms. Good beds. We received an upgrade to a duplex room. Free parking. Very close to outlet villagr

A great hotel with quality staff that helped make our stay very enjoyable. Rooms excellent food good quality well positioned ample parking but the jewel in the crown was the staff who were very welcoming and helpful and understanding of our poor French

The breakfast service at the morning was far away from being good. Only one forth of the restaurant was used but the staff didn't make it to refresh the food. The internet connection interrupts every 30 to 60 min the connection. This is terrible and a no-go for a hotel like the Mercure. If the ineternet connection doesn't work I would never come back again.

Great location. Spacious room with bed set up for my daughter. Food was excellent and good value. Wide range of delicious breakfast choice. Bonus of being able to have a swim on arrival in the adjoining gym and leisure complex. Will stay again.

Ok for one night, but some experience that are not guestfriendly : - stayed for about 10 minutes before the entrance gate that was closed. Only after calling by phone the gate was opened - in the bistro, staff refused to serve dinner on the terras. So we had dinner inside while outside it was beautiful weather and the temperature was about 28°C. Still don't understand why!

Booked for night only as a stop off from uk to Italy. Will use it again as it is just off the motorway. Room was great for three, everything clean. Food was basic and ok but will stick to a main meal and water next time as we felt it was overpriced for what we got and the service was poor.