Mercure Lyon Est Villefontaine 4 stars

Customer review rating (ALL Rating) 4.0/5 420 reviews

Best price
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Mercure Lyon Est Villefontaine - Image 1
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Parc Technologique, 20 rue Condorcet, 38090 VILLEFONTAINE, France

Description

Hotel extras

  • Free parking

  • Free access to "Ikebana" fitness center

  • Family apartments located in the heart of a wooded parkland

  • Heated indoor pool

  • A 5-minute walk from The Village Outlet of Lyon

Our accommodation(s)

Hotel location

Mercure Lyon Est Villefontaine

Parc Technologique, 20 rue Condorcet
38090 VILLEFONTAINE
France

GPS:45.627242, 5.166419

Telephone
Fax +33 4 74 94 43 70

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  420 reviews

TripAdvisor Rating  3.5/5  747 reviews

good location and accommodation

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Room was very nice. Dinner was appalling, very limited menu, poorly cooked and presented, staff in dining room less than interested in my complaint.

Dear guest, thank you for sharing your feedback. We are glad you enjoyed the location and accommodation. We apologize for the dining experience and the lack of attention to your complaint. Your comments will be shared with the team for improvement. Sincerely, Géraldine CARETTE

Comfortable stay - exceeded expectations!

Customer review rating 4.5/5

Julie Friends - Confirmed reviews ALL

Parking easy and check-in efficient and welcoming. Overall hotel and room better than expected from other reviews. Great to be able to have dinner on a Sunday night as many restaurants are closed.

Poor quality

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

- Poor quality bed with not fitted sheets - Hard mattresses - poor size of Breakfast

Dear guest, thank you for sharing your feedback. We apologize for the inconvenience you experienced with the bed quality and breakfast size. Your comments are valuable to us for improvement. Kind regards, Géraldine CARETTE

Expensive and room was old, with fridge leaking, informed the reception but nothing happened

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Nice people, but certainly not worth the money for the old and not working room that was allocated to us

Dear guest, we sincerely apologize for the inconvenience you experienced with the room condition. Your feedback is valuable, and we will address this issue with our team. We appreciate your kind words about our staff. Thank you for bringing this to our attention. Géraldine CARETTE

Well located but mediocre quality

Customer review rating 3.5/5

Andre R. Business - Confirmed reviews ALL

I am visiting the hotel quite frequently but have noticed a reduced level of quality lately.

Dear Mr. R., thank you for your loyalty and feedback. We apologize for falling short of your expectations. Your concerns will be addressed promptly. We strive to improve and hope to regain your trust. Kind regards, Géraldine CARETTE

In partnership with TripAdvisor

Other web-users rate our hotel

  • 133 reviews 9/10 Location
  • 315 reviews 5.5/10 Room
  • 280 reviews 8.5/10 Service
  • 5 reviews 3.8/10 WiFi
  • 129 reviews 4.4/10 Cleanliness
  • 105 reviews 7.9/10 Breakfast
  • 31 reviews 8.9/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.