Mercure Lyon l'Isle d'Abeau Hotel

all spoke english at reception

Room was clean. But restaurant closes early.

The room smell was extremely strong and moldy. You could barely breathe, it's a disgrace to even consider selling a room like this and market it as a 4 star hotel. To add to the disgrace and the stench, there were dead and alive bugs in the room. Dirty walls full of stains and liquid marks, same on the curtains and floor, etc... We specifically requested for a baby crib but were not provided with it despite checking in online 48h in advance... Extremely poor experience, it was between a 2 to 3 star room, and it is clearly a health hazard to spend time breathing a moldy environnent full of fungus.....

I had initially booked for two nights, but I canceled the second night and checked out in the morning after my first night. At that time, the receptionist explicitly told me that there is no problem canceling! However, a couple of days later I received an invoice for the second night and indeed got charged for it. I've sent multiple emails since then, but nobody has responded. Terrible experience!

Nice room but things to improve .- No iron .- No enough water in the room .- Not enough toilet paper