Mercure Lyon l'Isle d'Abeau Hotel 4 stars

Customer review rating 4.2/5 3,866 reviews

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Mercure Lyon l'Isle d'Abeau Hotel
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+ 23 Services

Hotel extras

  • Located 15 min from Lyons Saint-Exupéry airport

  • Access to the Ikebana fitness center and to the outdoor swimming pool

  • Family apartments located in the heart of a wooded parkland

  • 7 modular meeting facilities that can accommodate up to 250 people

  • Traditional La Belle Epoque restaurant and theLe New Sunset brasserie

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • GolfPaying
  • Outdoor tennis court (nearby)
  • Other sports activities
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 14 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Lyon l'Isle d'Abeau Hotel

Parc Technologique
20 rue Condorcet
38090 villefontaine
france

Tel: +33474968000

Fax: (+33)4/74944370

Check-in from 12h00

Check out up to 12h00

  • By plane

    CHAMBERY At 80km / 50 miles

  • By plane

    LYON SAINT-EXUPERY At 18.7km / 11.62 miles

  • By car

    ISLE D'ABEAU VILLEFONTAINE At 0.5km / 0.31 miles

  • By train

    LA VERPILLÉRE At 3km / 1.86 miles

  • By train

    ST EXUPÉRY At 20km / 12.43 miles

GPS :45.627242, 5.166419

Our accommodation(s)

The Hotel Mercure Lyon l'Isle d'Abeau combines charm and comfort. Choose from the various categories of comfortable, elegant rooms, all with welcoming atmospheres. Enjoy the comfort of our Standard Rooms or take advantage of the extended range of services offered by our Superior Rooms. We also offer studios for when you need a little more space.

Classic Room

Accessible room
  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Views: Park view, Courtyard View, Pool side *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV

Superior Room, renovated

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Views: Pool side, Park view, Courtyard View *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege room with sofa

Accessible room
  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Views: Park view, Courtyard View *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Classic room in the park - 1 double bed

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: Park view *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

LE NEW SUNSET

Type of cuisine: Bistro

Sample seasonal cuisine in a friendly atmosphere in this brasserie that is brimming with character. Enjoy our lovely terrace and outdoor swimming pool on sunny days

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA BELLE EPOQUE

Type of cuisine: Regional

Traditional and regional cuisine served in a cozy atmosphere, for a moment of elegant relaxation.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE NEW SUNSET

Non contractual photo

Enjoy a drink in a friendly atmosphere in this brasserie that is brimming with character. Enjoy our lovely terrace and outdoor swimming pool on sunny days.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 260

  • Maximum capacity: 240 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Mercure Lyon l'Isle d'Abeau Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,866 reviews

tripadvisor

TripAdvisor Rating 3.5/5

662 reviews

Good stay

Customer review rating 4.0/5

Onn A. Business - 11/05/2021 Confirmed reviews ALL

Everything was fine, including breakfast and dinner. 2 remarks: a) the light in the room is really nerving. Many lamps but the room is dark. With LED lights its easy today to have a bright lightning with low energy consumption. b) the price seems to high to me. I thing a price of 120 EURO is more adequate for this level.

4 stars, and not daily room clean.

Customer review rating 2.0/5

Alex Business - 07/05/2021 Confirmed reviews ALL

Hotel is ok, and i see some works for future wich is good, all covid mesaures are well solved, but it's not acceptable to pay for 4 stars hotel, and not have a daily clean room service, if they don't change this definetly i will not comeback, and i'm customer snce 2014!

Customer review rating 3.5/5

D. Business - 04/05/2021 Confirmed reviews ALL

too hot in the room and no air conditionning

Good stay in the times of covid restrictions

Customer review rating 4.5/5

Iv Business - 01/04/2021 Confirmed reviews ALL

Pleasant staff, good food (room service), clean. I like the big grounds behind the hotel, available for individual exercising (since the gym and pool are closed).

Customer review rating 3.5/5

L. Business - 13/02/2021 Confirmed reviews ALL

Chambre studio 33

Lockdown issues and other issues

Customer review rating 2.0/5

Steve M. Business - 14/01/2021 Confirmed reviews ALL

I was stuck in one of your annexes, not the main hotel. I dont understand how you think this accommodation is 4 star. No mini bar, dressing gown, slippers etc. The tv downstairs didn't work properly. I had 2 coat hangers in the wardrobe. Both of these problems were reported after the first day of my stay, neither was addressed. After collecting food from the main building and walking in sub zero temperatures back to my room it was cold. Having the toilet upstairs and the only hand basin downstairs means you are constantly going up and down stairs to use the toilet.

Well located, the room was comfortable, and staff friendly. I do need a receipt which is not available online - would it be possible to send this to me?

Customer review rating 4.0/5

John M. Business - 17/12/2020 Confirmed reviews ALL

Stay was good. I do need a receipt though, and this is not available online on the ALL website. Can somebody send this to me please?

Dear JOHN m., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon L'Isle-d'Abeau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anita SAID ABASSE Responsable Hébergement/Room Division Manager Tel Direct/ Direct Phone : +33(0)4 74 96 81 75 Mail Direct/Direct Email : an… ou h1…

Good stay in a duplex room with 2 dogs

Customer review rating 4.0/5

Robert F. N. Solo - 09/11/2020 Confirmed reviews ALL

Overnight stop halfway on 1000 mile drive from Tuscany to the UK. Great as just off motorway. Room suits as upstairs bedroom and downstairs great for dog beds. Quiet as covid. Staff fully masked and well prepared. Only downside is room service only and if in a duplex you have to carry your order from the restaurant yourself. Seems a bit poor given only 12 people in the hotel

Well located wish food was better

Customer review rating 3.0/5

Teddie A. W. D. Couples - 28/08/2020 Confirmed reviews ALL

Stayed one night in a duplex with 2 dogs. Great location for travelling to/ from UK- Tuscany. Half way on the motorway. Room very good for us and the dogs. Clean , great shower and next to a large area (in the secure hotel grounds) to walk the dogs. Most of the staff are friendly and attentive. One of the young guys in the restaurant badly needs customer service training as not friendly at all. Been 6 times always the same. With only 45 people in the hotel and only 6-8 diners it’s not so difficult to value all customers. Will return as Location, rooms, grounds etc outweighs the very average food and a grumpy waiter.

Bad smell, terrible shower

Customer review rating 1.5/5

Ravi Business - 17/03/2020 Confirmed reviews ALL

3rd floor Technology avenue - whole corridor smelled of sewage Shower in room 357, when water is hot then shower flow reduces to a dribble

Customer review rating 3.5/5

Sapper Business - 10/03/2020 Confirmed reviews ALL

The rooms are looking tired now and are not up to the standard we would normally expect.

Dear GEOFF H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon L'Isle-d'Abeau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Renovation this year ! Sincerely, Anita SAID ABASSE Room Division Manager Tel Direct/ Direct Phone : +33(0)4 74 96 81 75 Mail Direct/Direct Email : an… ou h1…

Well positioned, comfortable room, friendly staff. Food let’s it down

Customer review rating 3.0/5

Robert B. Solo - 10/03/2020 Confirmed reviews ALL

Stayed numerous times. Location, room great. facilities clean, staff friendly and great stopover for 2 Labrador’s. Every time the quality of the food lets it down.

Below Average

Customer review rating 2.0/5

Johan G. Business - 01/03/2020 Confirmed reviews ALL

The quality and overall standard of this hotel seems to get progressively lower and worse with each stay. If it was not for the central location of this hotel with respect to our Lyon office location, I would not stay at this hotel.

Dear JOHAN G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon L'Isle-d'Abeau. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept a compensation in the form of a credit refund of 2000 points on your loyalty card., I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. I have the pleasure to inform you that the hotel will be renoveted this year from April. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Anita SAID ABASSE Room Division Manager Tel Direct/ Direct Phone : +33(0)4 74 96 81 75 Mail Direct/Direct Email : an… ou h1…

Good location for getting to the Alps

Customer review rating 3.5/5

M. Couples - 01/03/2020 Confirmed reviews ALL

No problems

Dear SMITH M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon L'Isle-d'Abeau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Renovation this year ! Sincerely, Anita SAID ABASSE Responsable Hébergement Tel Direct/ Direct Phone : +33(0)4 74 96 81 75 Mail Direct/Direct Email : an… ou h1…

Excellent stay when travelling to the alpes

TripAdvisor rating 4.0/5

Paradise608901 Family - 31/12/2019 TripAdvisor review

We stayed here with our family when travelling to the alpes. Very good choice. Very well located. Nice big rooms. Good beds. We received an upgrade to a duplex room. Free parking. Very close to outlet villagr

Good Morning, Thank you for sharing your expérience in our hotel. I am pleased to read you enjoyed your stay with us ! We hope to welcome you again ! Best Regards,

Quality hotel with quality staff

TripAdvisor rating 4.0/5

tonymP6951NA Family - 02/11/2019 TripAdvisor review

A great hotel with quality staff that helped make our stay very enjoyable. Rooms excellent food good quality well positioned ample parking but the jewel in the crown was the staff who were very welcoming and helpful and understanding of our poor French

Service and Internet have room for big improvement

TripAdvisor rating 3.0/5

Discover19574201589 Business - 25/03/2019 TripAdvisor review

The breakfast service at the morning was far away from being good. Only one forth of the restaurant was used but the staff didn't make it to refresh the food. The internet connection interrupts every 30 to 60 min the connection. This is terrible and a no-go for a hotel like the Mercure. If the ineternet connection doesn't work I would never come back again.

Dear Guest, thanks to sharing your comments. The problem is solved now for us. Regards, Anita-Room Division Manager

Great overnight stop on way to Alps

TripAdvisor rating 5.0/5

lesleyfox200 Family - 05/04/2018 TripAdvisor review

Great location. Spacious room with bed set up for my daughter. Food was excellent and good value. Wide range of delicious breakfast choice. Bonus of being able to have a swim on arrival in the adjoining gym and leisure complex. Will stay again.

Rather 3 stars than 4 stars

TripAdvisor rating 3.0/5

444sergea Family - 21/08/2017 TripAdvisor review

Ok for one night, but some experience that are not guestfriendly : - stayed for about 10 minutes before the entrance gate that was closed. Only after calling by phone the gate was opened - in the bistro, staff refused to serve dinner on the terras. So we had dinner inside while outside it was beautiful weather and the temperature was about 28°C. Still don't understand why!

Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon l'Isle d'Abeau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sandrine Jacquin Front Manager H1132-om@accor.com

Overnight stop

TripAdvisor rating 3.0/5

668nigela Family - 20/06/2017 TripAdvisor review

Booked for night only as a stop off from uk to Italy. Will use it again as it is just off the motorway. Room was great for three, everything clean. Food was basic and ok but will stick to a main meal and water next time as we felt it was overpriced for what we got and the service was poor.

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