Mercure Lyon Est Villefontaine 4 stars

Customer review rating (ALL Rating) 4.2/5 1,047 reviews

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Mercure Lyon Est Villefontaine - Image 1
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Parc Technologique, 20 rue Condorcet, 38090 VILLEFONTAINE, France

Description

Hotel extras

  • Free parking

  • Family apartments located in the heart of a wooded parkland

  • Heated outdoor pool

  • A 5-minute walk from The Village Outlet of Lyon

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Lyon Est Villefontaine

Parc Technologique, 20 rue Condorcet
38090 VILLEFONTAINE
France

GPS:45.627242, 5.166419

Telephone
Fax +33 4 74 94 43 70

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,047 reviews

TripAdvisor Rating  3.5/5  767 reviews

Customer review rating 2.0/5

Gabriel M. Business - Confirmed reviews ALL

Dear Mr M., Thank you for taking the time to share your feedback regarding your stay at Mercure Lyon Est Villefontaine. We are sorry to read that the information concerning the closure of the fitness center was not sufficiently clear. We did indicate on the website that our fitness center was closed for renovation but it appears that those informations were not mentioned on the application All. This was due to a system bug, which I apologise for. We have updated all the information on the websites, but it seems that the updates occasionally disappear at random on the application. We will be contacting Accor support to resolve this issue. As a commercial gesture and to apologize for the inconvenience you experienced, we will credit your Accor card with 2,000 loyalty points. We hope this gesture will help, at least in part, to ease your disappointment. We look forward to the pleasure of welcoming you again to our establishment. Kind regards,

Customer review rating 4.0/5

Anna V. Families - Confirmed reviews ALL

Dear Anna V., Thank you for your kind feedback regarding your recent stay. I am delighted to hear that you enjoyed your apartment, the breakfast, and our secure parking. I apologize for the oversight regarding the pool renovation, and I appreciate your understanding in this matter. Looking forward to seeing you soon at Mercure Lyon Est Villefontaine. Sincerely, Céline FOMBONNE Head of Housekeeping

Customer review rating 3.5/5

Jean S. Business - Confirmed reviews ALL

Customer review rating 2.0/5

Marco R. Business - Confirmed reviews ALL

Dear Mr R., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Lyon Est Villefontaine. I sincerely regret to learn about your experience and the issues you encountered during your time with us. I would like to address your concerns regarding the room type and its specific features. Our aim is to provide clear information to our guests at the time of booking, and I apologize if this was not adequately communicated in your case. I understand how important it is for guests to have a clear understanding of their accommodations prior to arrival. More importantly, I am deeply concerned to read about the presence of bedbugs and the hygiene standards in your apartment. Please be assured that we take such matters very seriously as we prioritize the comfort and well-being of our guests. Our hotel follows stringent cleaning protocols and pest control measures to ensure a safe environment. Your feedback has been duly noted, and I will ensure that it is shared with our housekeeping and maintenance teams for further investigation and necessary action. Thank you for bringing these matters to our attention. Your insights are invaluable in helping us improve our services and ensure a better experience for future guests. Should you choose to stay with us again, I hope we can provide you with the quality experience that you rightfully expect. Sincerely, Marlène Caporusso General Manager

Customer review rating 4.0/5

Thibault D. Families - Confirmed reviews ALL

Bonjour Monsieur D., Nous vous remercions sincèrement pour votre fidélité et votre retour positif. C'est un plaisir de savoir que votre expérience au Mercure Lyon Est Villefontaine reste constante et professionnelle. Nous sommes impatients de vous accueillir à nouveau. A bientôt au Mercure Lyon Est Villefontaine. Cordialement, Céline FOMBONNE Gouvernante Générale

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Other web-users rate our hotel

  • 224 reviews 9.5/10 Location
  • 559 reviews 6.3/10 Room
  • 511 reviews 8.3/10 Service
  • 212 reviews 4.6/10 Cleanliness
  • 207 reviews 8.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.