Mercure Lyon Est Villefontaine 4 stars

Customer review rating (ALL Rating) 4.2/5 1,097 reviews

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Mercure Lyon Est Villefontaine - Image 1
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Parc Technologique, 20 rue Condorcet, 38090 VILLEFONTAINE, France

Description

Hotel extras

  • Free parking

  • Family apartments located in the heart of a wooded parkland

  • Heated outdoor pool

  • A 5-minute walk from The Village Outlet of Lyon

Our accommodation(s)

Hotel location

Mercure Lyon Est Villefontaine

Parc Technologique, 20 rue Condorcet
38090 VILLEFONTAINE
France

GPS:45.627242, 5.166419

Telephone
Fax +33 4 74 94 43 70

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,097 reviews

TripAdvisor Rating  3.5/5  768 reviews

Customer review rating 1.5/5

Christopher P. Business - Confirmed reviews ALL

Very poor room, service and menu in restaurant was below expectations, for a bill of Euro289 per night. I have stayed in 5* hotels that were much better for less money.

Dear Mr P., Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations, especially regarding the room and your restaurant experience. Please accept our sincere apologies. We would also like to mention that your stay took place during a major trade-show period, during which our rates are higher than usual due to exceptionally high demand. We completely understand how this may have added to your disappointment. We are particularly sorry that the exterior room and the need to walk to and from the main building in the rain affected your comfort. This is certainly not the experience we want for our guests. Please be assured that we are taking your comments seriously and will review them with our team to improve the quality of our services. We sincerely appreciate your feedback, and we hope we will have the opportunity to better serve you in the future. Kind regards, Marlène Caporusso General Manager

Customer review rating 5.0/5

Jacky B. Business - Confirmed reviews ALL

CONVIVIAL

Bonjour Monsieur B., Nous vous remercions sincèrement pour vos commentaires élogieux. Nous sommes ravis que votre séjour ait été parfait et convivial. Votre satisfaction est notre plus grande récompense. A bientôt au Mercure Lyon Est Villefontaine. Cordialement, Céline FARRUGIA Gouvernante Générale

Customer review rating 2.0/5

Gabriel M. Business - Confirmed reviews ALL

I am writing to express my strong disappointment and disapproval regarding the fitness centre being closed during my stay — information that was not disclosed anywhere at the time of booking or at check‑in. The primary reason I chose your hotel was that it is the closest property to Lyon-Saint Exupéry Airport (LYS) and because your public listing and the ALL app (Accor Live Limitless) show a fitness centre on the premises. Had I known the fitness centre was closed for renovation, I would have selected a cheaper hotel closer to the airport instead. This was a material factor in my booking decision and its unavailability significantly reduced the value of my stay.

Dear Mr M., Thank you for taking the time to share your feedback regarding your stay at Mercure Lyon Est Villefontaine. We are sorry to read that the information concerning the closure of the fitness center was not sufficiently clear. We did indicate on the website that our fitness center was closed for renovation but it appears that those informations were not mentioned on the application All. This was due to a system bug, which I apologise for. We have updated all the information on the websites, but it seems that the updates occasionally disappear at random on the application. We will be contacting Accor support to resolve this issue. As a commercial gesture and to apologize for the inconvenience you experienced, we will credit your Accor card with 2,000 loyalty points. We hope this gesture will help, at least in part, to ease your disappointment. We look forward to the pleasure of welcoming you again to our establishment. Kind regards,

Customer review rating 4.0/5

Anna V. Families - Confirmed reviews ALL

Good stay. Just missed the information that swimming pool is closed for renovation. The kids were upset. The rest went well. Nice apartment. Good breakfast. Big closed parking.

Dear Anna V., Thank you for your kind feedback regarding your recent stay. I am delighted to hear that you enjoyed your apartment, the breakfast, and our secure parking. I apologize for the oversight regarding the pool renovation, and I appreciate your understanding in this matter. Looking forward to seeing you soon at Mercure Lyon Est Villefontaine. Sincerely, Céline FOMBONNE Head of Housekeeping

Customer review rating 3.5/5

Jean S. Business - Confirmed reviews ALL

The front desk was arguing my check in was at 12PM but I had reserved the 9AM check in which was accepted in the end after I arrived at 11AM.

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Other web-users rate our hotel

  • 225 reviews 9.4/10 Location
  • 574 reviews 6/10 Room
  • 530 reviews 8.3/10 Service
  • 5 reviews 6.5/10 WiFi
  • 215 reviews 8.6/10 Breakfast
  • 209 reviews 4.8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.