ibis Hong Kong Central & Sheung Wan 3 stars

Customer review rating (ALL Rating) 4.5/5 193 reviews

Best price
guarantee
ibis Hong Kong Central & Sheung Wan - Image 1
ibis Hong Kong Central & Sheung Wan - Image 2
ibis Hong Kong Central & Sheung Wan - Image 3
ibis Hong Kong Central & Sheung Wan - Image 4
No 28 Des Voeux Road West, Sheung Wan, 0 HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • Breathtaking Harbor View

  • In proximity to HK Macau Ferry Terminal (5 mins) and MTR (8 mins)

  • Easy access to the Airport (Bus route A11) and High Speed Rail with MTR or Express Bus

  • 15 min walk to art galleries along Hollywood Road, PMQ and Tai Kwun

  • Modern style and Michelin restaurants and bars within walking distance

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room, City view - 2 single beds

Photo out of - Standard Room, City view - 2 single beds

Typical old town street in Sheung Wan can be discovered from the large bay windows of City View Rooms with 3-metre high ceiling and timber flooring, creating spaciousness and homey experiences to our guests.

  • Views:

    City View

Max. number of persons
3
Area
From 17 m² / 182 sq ft

Bedding

Twin bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Drink vending machine
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • 3 pers. max
  • 17 m² / 182 sq ft
  • Bedding 1 x Twin bed(s)
  • Views: City View
See availabilities

Harbour View Room offers stunning view of Hong Kong's iconic Victoria Harbour with beautiful skyline as well as a modern and inviting feel with large bay windows and timber flooring in room.

  • Views:

    Harbour view

Max. number of persons
3
Area
From 17 m² / 182 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Drink vending machine
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Harbour View Room offers stunning view of Hong Kong's iconic Victoria Harbour with beautiful skyline as well as a modern and inviting feel with large bay windows and timber flooring in room.

  • Views:

    Harbour view

Max. number of persons
3
Area
From 17 m² / 182 sq ft

Bedding

Twin bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Drink vending machine
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

The high-floor Superior Harbour View Room offers unparalleled views. Floor-to-ceiling corner bay windows showcases expansive views of Victoria Harbour and the Hong Kong skyline. Modern décor and timber floors complete the exclusive experience.

  • Views:

    Harbour view

Max. number of persons
3
Area
From 17 m² / 182 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Family Rooms - with queen-size bed room connecting to single beds room offers ultimate convenience to family. Splendid harbour view is still available in the room for the whole family to enjoy together.

  • Views:

    Harbour view

Max. number of persons
5
Area
From 34 m² / 365 sq ft

Bedding

Queen size bed(s) x1

Twin bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Drink vending machine
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Chinese decorations set amid early 80s of Hong Kong, bringing our guests an interesting time travel journey. The photos are for reference only. The Hotel reserves the right to make changes to the product described without prior notice.

  • Views:

    City View

Max. number of persons
3
Area
From 17 m² / 182 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Drink vending machine
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

The cozy room features a tasteful blend of soothing colors and soft lighting. The well-equipped amenities include charging ports, a window-side table, large storage space will make you feel right at home.

  • Views:

    City View

Max. number of persons
3
Area
From 17 m² / 182 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Surrounding with various sea creatures, our guests will be taken under the sea and be soaked in a world of peace and tranquility. The photos are for reference only. The Hotel reserves the right to make changes to the product described without prior notice

  • Views:

    Harbour view

Max. number of persons
3
Area
From 17 m² / 182 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Drink vending machine
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

A cosy Nailong-themed hideaway where little imaginations run wild, with playful décor, tent, children's bathrobe and slippers, plus plush toys, play mat and more, all in a bright 25 sqms studio, available for a limited time only.

  • Views:

    City View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

See availabilities

The contemporary 25 m² (270 sq.ft.) studio room features one queen-size bed, timber flooring, 3m high ceiling and wonderful views of the peak. Roll-away bed can be provided for this room type with additional charge.

  • Views:

    City View

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Drink vending machine
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Hong Kong Central & Sheung Wan

No 28 Des Voeux Road West, Sheung Wan
0 HONG KONG
Hong Kong SAR, China

GPS:22.287697, 114.147558

Telephone
Fax +852 2252 2900
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 550 rooms
  • 12 rooms for people with reduced mobility
  • 32 connecting rooms
  • 550 non-smoking rooms
  • 32 floors

Languages spoken at the hotel

  • English
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Dry cleaning / Ironing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Umbrellas

Check In & Check-out facilities

  • Express check-out

Luggage storage

  • Luggage storage

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

4 Meeting rooms

Well-being

Fitness Centre

  • On site

TASTE

Photo out of - TASTE

The restaurant serves breakfast with international flavor and local specialties. Burnt orange, splashes of red and crisp white create vibrant, contemporary interiors amid a casual dining vibe, where guests indulge in global taste of great value for money.

Cooking style
International
Chef name
Rick Kwan
Capacity
100
Accessibility
Accessible service
No 28 Des Voeux Road West, Sheung Wan, 0 Hong Kong, Hong Kong Sar, China
Telephone +852 2252 2938
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

The restaurant serves breakfast with international flavor and local specialties. Burnt orange, splashes of red and crisp white create vibrant, contemporary interiors amid a casual dining vibe, where guests indulge in global taste of great value for money.

Located adjacent to the Reception on the 5th floor, LE BAR offers cozy environment amid an open ambience where guests can unwind and socialize in pleasure and leisure. LE BAR offers light breakfast, lunch, tea, à la carte dishes, and bartending service.

Breakfast styles ranging from international flavour to local specialties are served amid the casual dining vibe at TASTE, where guests indulge in global taste of great value for money.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  193 reviews

Customer review rating 4.5/5

Reddy N. Families - Confirmed reviews ALL

Dear Mr. Reddy, We truly appreciate you taking the time to share your experience with us. It is wonderful to know that you had a comfortable stay and enjoyed our convenient central location, which makes exploring Hong Kong and visiting its popular attractions so easy. We are especially glad that our team's hospitality contributed positively to your experience. Providing friendly and attentive service is something we take great pride in, and your kind words are a lovely encouragement to our team. We also understand your comments regarding the room size. As our hotel is situated in the heart of Hong Kong, our rooms are designed to make the best use of the available space while providing guests with a comfortable place to relax after a day of sightseeing. We appreciate your understanding and are pleased that you found our location and hospitality suitable for your visit. Thank you once again for choosing ibis Hong Kong Central & Sheung Wan. It was a pleasure to have you stay with us, and we hope to welcome you back on your next trip to Hong Kong for another comfortable and enjoyable experience! Best regards, Jennifer Siu Assistant General Manager

Customer review rating 4.0/5

Wilson K. Business - Confirmed reviews ALL

Dear Mr. Wilson, Thank you very much for taking the time to share your feedback regarding your recent stay at ibis Hong Kong Central & Sheung Wan. We are delighted to hear that our Front Office team made a positive impression through their friendly and attentive service, particularly in assisting with your deliveries from mainland China and ensuring your packages were handled securely. Your kind recognition means a great deal to us, and we will be sure to share your compliments with the team. At the same time, we are sorry that the firmness of our bed affected your sleeping comfort, even after a mattress topper was provided. We understand how important a good night's rest is and regret that we were unable to make you more comfortable. Regarding your breakfast experience, we appreciate your honest feedback and understand that everyone has different tastes and preferences. We are sorry that the scrambled eggs were not cooked to your liking, and your suggestions for a waffle maker and a more efficient pancake-making experience are well noted. We are glad that you enjoyed our beverage selection, and we will share your comments with our team for consideration as we continue to improve our breakfast offerings. Thank you again for sharing your thoughts with us. We truly value your feedback, both the positive aspects of your stay and the areas where we could have done better. We hope to have the pleasure of welcoming you back to Hong Kong and providing you with another enjoyable stay, supported by the same warm and attentive service you experienced during your visit. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 3.5/5

Matjasic P. Solo - Confirmed reviews ALL

Dear Mr. Matjasic, Thank you very much for taking the time to share your feedback regarding your recent stay at ibis Hong Kong Central & Sheung Wan. We are glad that you appreciated our convenient location and the friendly service provided by our team. At the same time, we are sorry to learn that our breakfast selection and interior décor did not fully meet your expectations. Your comments are valuable to us, as they help us better understand our guests’ experiences and identify areas where we can improve. Thank you for sharing your honest feedback with us. It was a pleasure having you stay with us, and we hope to have the opportunity to provide you with a more enjoyable experience on your next visit to Hong Kong. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 5.0/5

Sang T. W. Solo - Confirmed reviews ALL

Dear Mr. Sang, Thank you for sharing such a lovely review and for choosing to stay with us. We are delighted to know that you enjoyed the Harbour View from your room on the 32nd floor and had such a pleasant stay. It is especially nice to hear that Alex made your stay extension and room transfer smooth and convenient. His friendly assistance is truly appreciated, and we will be sure to share your kind words with him. We are also glad that our team was able to assist with your room arrangements whenever needed, and that you enjoyed the grilled chicken at LeBar, along with the takeaway discount and the beautiful harbour view while having lunch. Like you, we are saddened that the hotel will cease operations in December. It means a great deal to us that you wish to spend more time with us before then. We look forward to making your remaining stays as comfortable and memorable as possible. Thank you once again for your kind support and for being part of our ibis Hong Kong Central & Sheung Wan family. We look forward to seeing you again soon. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 3.5/5

Kimura D. Business - Confirmed reviews ALL

Dear Mr. Kimura, Thank you for taking the time to share your feedback with us. We appreciate your comments regarding the shampoo selection and WiFi accessibility. Your feedback has been noted and will be shared with the relevant teams for review as we continually seek ways to improve our guests' experience. Regarding your inquiry about the wireless earphones, we have conducted a thorough check with our Housekeeping team and reviewed our Lost & Found records. Unfortunately, there is no Lost & Found record matching your wireless earphones, and no such item has been turned into the hotel. We sincerely regret any inconvenience this may cause and appreciate your understanding. Thank you once again for your stay with us. We wish you all the best and hope your future travels will be pleasant and enjoyable. Best regards, Jennifer Siu Assistant General Manager

Dear Mr. Reddy, We truly appreciate you taking the time to share your experience with us. It is wonderful to know that you had a comfortable stay and enjoyed our convenient central location, which makes exploring Hong Kong and visiting its popular attractions so easy. We are especially glad that our team's hospitality contributed positively to your experience. Providing friendly and attentive service is something we take great pride in, and your kind words are a lovely encouragement to our team. We also understand your comments regarding the room size. As our hotel is situated in the heart of Hong Kong, our rooms are designed to make the best use of the available space while providing guests with a comfortable place to relax after a day of sightseeing. We appreciate your understanding and are pleased that you found our location and hospitality suitable for your visit. Thank you once again for choosing ibis Hong Kong Central & Sheung Wan. It was a pleasure to have you stay with us, and we hope to welcome you back on your next trip to Hong Kong for another comfortable and enjoyable experience! Best regards, Jennifer Siu Assistant General Manager

Customer review rating 4.0/5

Wilson K. Business - Confirmed reviews ALL

The only issue I had was with the very firm bed. Even after adding a pillow topper, it was still very firm. I had two deliveries sent to the hotel from factories in mainland China. Front desk staff was great when I gave them advanced notice. When I picked up my packages they were great to verify who I was and my room number before releasing the packages before I signed for them.

Dear Mr. Wilson, Thank you very much for taking the time to share your feedback regarding your recent stay at ibis Hong Kong Central & Sheung Wan. We are delighted to hear that our Front Office team made a positive impression through their friendly and attentive service, particularly in assisting with your deliveries from mainland China and ensuring your packages were handled securely. Your kind recognition means a great deal to us, and we will be sure to share your compliments with the team. At the same time, we are sorry that the firmness of our bed affected your sleeping comfort, even after a mattress topper was provided. We understand how important a good night's rest is and regret that we were unable to make you more comfortable. Regarding your breakfast experience, we appreciate your honest feedback and understand that everyone has different tastes and preferences. We are sorry that the scrambled eggs were not cooked to your liking, and your suggestions for a waffle maker and a more efficient pancake-making experience are well noted. We are glad that you enjoyed our beverage selection, and we will share your comments with our team for consideration as we continue to improve our breakfast offerings. Thank you again for sharing your thoughts with us. We truly value your feedback, both the positive aspects of your stay and the areas where we could have done better. We hope to have the pleasure of welcoming you back to Hong Kong and providing you with another enjoyable stay, supported by the same warm and attentive service you experienced during your visit. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 3.5/5

Matjasic P. Solo - Confirmed reviews ALL

Well located, friendly staff but underwhelming breakfast and dated decore.

Dear Mr. Matjasic, Thank you very much for taking the time to share your feedback regarding your recent stay at ibis Hong Kong Central & Sheung Wan. We are glad that you appreciated our convenient location and the friendly service provided by our team. At the same time, we are sorry to learn that our breakfast selection and interior décor did not fully meet your expectations. Your comments are valuable to us, as they help us better understand our guests’ experiences and identify areas where we can improve. Thank you for sharing your honest feedback with us. It was a pleasure having you stay with us, and we hope to have the opportunity to provide you with a more enjoyable experience on your next visit to Hong Kong. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 5.0/5

Sang T. W. Solo - Confirmed reviews ALL

I had a very good short day from 15 Oct to 20 Oct. I had the room arranged on the 32nd floor, which had a good Harbour view. One thing to mention: I needed to extend my stay for a few days. Thanks for Alex, I could transfer smoothly using the application and arranging in the front office. Appreciated his friendly help. The room arrangement service was first enjoyed by me by staying a few days here. They are very friendly and they are very helpful in case I need the room arrangement, even in the evening for once. The food in the bar was very delicious. I really enjoyed the meal, with the grilled chicken. And it was very good that I could enjoy a discount as well for taking away, I could enjoy the harbour view while having the lunch. Thanks a lot for all of you. It was a pity that I could not stay here after December. I will live here for more days before this branch is closed down.

Dear Mr. Sang, Thank you for sharing such a lovely review and for choosing to stay with us. We are delighted to know that you enjoyed the Harbour View from your room on the 32nd floor and had such a pleasant stay. It is especially nice to hear that Alex made your stay extension and room transfer smooth and convenient. His friendly assistance is truly appreciated, and we will be sure to share your kind words with him. We are also glad that our team was able to assist with your room arrangements whenever needed, and that you enjoyed the grilled chicken at LeBar, along with the takeaway discount and the beautiful harbour view while having lunch. Like you, we are saddened that the hotel will cease operations in December. It means a great deal to us that you wish to spend more time with us before then. We look forward to making your remaining stays as comfortable and memorable as possible. Thank you once again for your kind support and for being part of our ibis Hong Kong Central & Sheung Wan family. We look forward to seeing you again soon. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 3.5/5

Kimura D. Business - Confirmed reviews ALL

did I leave my wireless earphone?

Dear Mr. Kimura, Thank you for taking the time to share your feedback with us. We appreciate your comments regarding the shampoo selection and WiFi accessibility. Your feedback has been noted and will be shared with the relevant teams for review as we continually seek ways to improve our guests' experience. Regarding your inquiry about the wireless earphones, we have conducted a thorough check with our Housekeeping team and reviewed our Lost & Found records. Unfortunately, there is no Lost & Found record matching your wireless earphones, and no such item has been turned into the hotel. We sincerely regret any inconvenience this may cause and appreciate your understanding. Thank you once again for your stay with us. We wish you all the best and hope your future travels will be pleasant and enjoyable. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 3.0/5

Sinha K. K. Couples - Confirmed reviews ALL

Location was okay. Hotel itself is also okayish- hard beds and pillows, no basic amenities at all like toothbrush, water bottle, shower cap, none of these basic items were available at room.

Dear Ms. Sinha, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are glad to know that you found our location convenient and were satisfied with the service provided by our team. However, we are sorry to learn that you found the bed and pillows uncomfortable. A restful night's sleep is an important part of a comfortable stay, and we appreciate you bringing this to our attention. Your comments will be shared with the relevant team for review. We would also like to apologise for any inconvenience regarding the room amenities. In accordance with Hong Kong's regulations on reducing disposable plastic products, toothbrushes, shower caps, and other disposable toiletries are no longer provided in guestrooms. These items are available for purchase from the vending machine on the G/F. For drinking water, complimentary water is available at the water stations on the reception floor. Your feedback is valuable to us, as it helps us identify areas for improvement. We appreciate you sharing your experience and will pass your comments to the relevant teams for further review. Thank you once again for choosing our hotel. We wish you all the best in your future travels. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 4.5/5

Chey C. W. Solo - Confirmed reviews ALL

Good service at check in and check out, staff are friendly, including those servicing the rooms.

Dear Mr. Chey, Thank you very much for taking the time to share your feedback following your recent stay at ibis Hong Kong Central & Sheung Wan. We are glad to know that you enjoyed a comfortable stay and found our location convenient. It is also wonderful to hear that our Front Office and Housekeeping teams made a positive impression through their friendly service, both at check-in and check-out and throughout your stay. Your kind words are a great encouragement to our team. Thank you once again for your valuable ratings and comments. We truly appreciate your continued support as an ALL Accor member and wish you many wonderful experiences on your future travels. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 4.5/5

Hickey W. Solo - Confirmed reviews ALL

Mr. Seasons and Mr. Eldridge and Desmond are the best for seeing to my needs while staying.

Dear Mr. Hickey, Thank you for continuing to choose ibis Hong Kong Central & Sheung Wan for your visits to Hong Kong and for sharing such lovely words about Season, Handrick, and Desmond. It is especially heartwarming to know that our team remembers you and continues to make you feel welcome each time you return. These familiar faces and the genuine connections built over the years are what make a hotel feel like a home away from home. We are so happy that they have made your stays more comfortable through their attentive, thoughtful, and friendly service. I will certainly share your kind comments with all three of them. Knowing that their efforts are appreciated by a returning guest like you will mean a great deal to them and encourage them to continue providing the personal care that makes each visit special. We truly value your continued support and the trust you have placed in our team over the years. It is always a pleasure to welcome you back, and we look forward to seeing you again on your next visit to Hong Kong. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 4.5/5

Vasudevan P. Families - Confirmed reviews ALL

Perfect location in Central Hong Kong - Ding Dings, MTR and Macau Ferry Terminal are all within easy reach. Just across the road is a beautiful promenade with stunning Hong Kong harbour views. Plenty of food options within 200ft - Starbucks, Panda and Son, 7-Eleven, Queen Street Cooked Food Market and several cafes. Rooms are small, but expected for Hong Kong. Well-maintained and cleaned daily.

Dear Mr. Vasudevan, Thank you for choosing ibis Hong Kong Central & Sheung Wan and for sharing your wonderful feedback. We are happy to know that you enjoyed our convenient location, with easy access to the MTR, Macau Ferry Terminal, harbourfront promenade, and the iconic Hong Kong trams. It is also great to hear that you were satisfied with the hotel’s cleanliness, Wi-Fi, smooth arrival and departure experience, and the service provided by our team. Your kind words are a great encouragement to our colleagues, and we will be sure to share your feedback with them. Thank you again for your recommendation and continued support as an ALL Accor member. We look forward to welcoming you back for another enjoyable stay in Hong Kong. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 3.0/5

Poon W. C. Solo - Confirmed reviews ALL

I have stayed at this hotel several times and am very familiar with both its strengths and shortcomings. They are still using a decades-old magnetic card access system, which fails to work about 50% of the time in the elevator. Other than this, I am generally satisfied with their service, especially as I was upgraded to a room with a harbour view this time. One day, while I was working on my laptop in the hotel room, I found the Wi-Fi to be intolerably slow. The connection speed was only around 1–2 Mbps during the day, so I called reception and asked if someone could look into the issue. The following afternoon, reception called me back and told me that a technician would come up to have a look, but in the end, no one came. Two days after my initial enquiry, while I was working on my laptop and the housekeeper was tidying the room, I suddenly heard some male voices behind me. I turned around and saw two men entering my room without even knocking on the door. Although I personally did not mind too much, I think that in a proper hotel, some basic protocol should be observed before staff enter a guest's room.

Dear Mr. Poon, Thank you for taking the time to share such detailed feedback with us, especially as a returning guest who is familiar with our hotel. It is encouraging to know that you have continued to choose ibis Hong Kong Central and Sheung Wan and that you were generally satisfied with the service during your stay. We are also glad that you enjoyed the harbour view upgrade on this occasion. At the same time, I am truly sorry that the Wi-Fi connection was so slow while you were working in the room. We understand how frustrating this must have been, particularly when you were relying on a stable connection during the day. The delay in arranging the technical follow-up, followed by the technician not arriving as advised, was certainly not the level of service we would expect. We are reviewing the handling of your request with the relevant team to ensure that such cases are followed up more promptly and effectively. I am also concerned to learn about what happened when two colleagues entered your room without knocking. Regardless of whether the room was being serviced at the time, our team should always follow the proper room-entry procedure and make their presence known before entering a guest room. I sincerely apologise for this lapse and for the uncomfortable situation it caused. Your feedback is a valuable reminder to reinforce this basic but important standard with the team. We truly appreciate your continued support and the candid way you have shared both the positive aspects and the areas where we need to do better. I hope we will have the opportunity to provide you with a smoother and more comfortable experience on your next visit. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 4.0/5

Thibaut E. Business - Confirmed reviews ALL

Good location Breakfast option Clean room Nice view

Dear Ms. Thibaut, Thank you for sharing your lovely feedback with us. We are happy to know that you enjoyed the convenient location, breakfast selection and the cleanliness of your room. It is especially nice to hear that you also appreciated the view from your room, which we hope added a little extra enjoyment to your stay. We are grateful that you took the time to share your experience, and it is always encouraging for our team to know that these details helped make your stay a pleasant one. We hope to have the pleasure of welcoming you back to ibis Hong Kong Central and Sheung Wan for another enjoyable stay. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 5.0/5

Hiscock R. Couples - Confirmed reviews ALL

We enjoyed the location of this Ibis and found the room to be a nice size and very comfortable. Close to MTR station and tram station. Easy walk to Central. Service was friendly and efficient and we had zero problems during our stay. Breakfast was good and fair price at the walk in rate. Harbour view in our room was phenomenal. Highly recommend this hotel.

Dear Mr. Hiscock, Dear Mr. Hiscock, Thank you for sharing your wonderful feedback following your stay with us, and for your continued loyalty as an ALL-Silver member. We are delighted to know that you enjoyed our convenient location, comfortable room, and the beautiful harbour view from your room. It is also lovely to hear that our friendly and efficient service, as well as our breakfast offering, contributed to making your stay a pleasant one. Your kind words are a great encouragement to our team, and we truly appreciate your recommendation. At the same time, we sincerely appreciate your constructive comments regarding the condition of the guest room. We regret that the flooring and bathroom caulking did not meet your expectations and gave an impression of wear. While we are pleased to know that you found the room, bedding, and overall housekeeping standards clean and comfortable, we understand how these maintenance items may have affected your perception of the room's overall condition. Please rest assured that your observations have been shared with the relevant departments for review. Feedback such as yours is invaluable in helping us identify areas where improvements can be made and ensuring that we continue to provide the best possible experience for our guests. Thank you once again for your valuable feedback and for choosing to stay with us. We greatly appreciate your support and loyalty throughout your travels, and we wish you many pleasant journeys ahead. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 2.5/5

Dennis E. L. Couples - Confirmed reviews ALL

The bed was very hard / uncomfortable so we didn’t sleep very well and woke up feeling stiff every morning. The air con was very noisy so we had to turn it off to be able to sleep. The hair dryer seemed very old

Dear Ms. Dennis, Thank you for taking the time to share your detailed feedback following your stay at ibis Hong Kong Central & Sheung Wan. We are sorry to learn that the room comfort did not fully meet your expectations, particularly regarding the bed firmness, air conditioning noise, and the condition of the hair dryer. We understand the importance of a comfortable sleeping environment, and we regret that these aspects affected the quality of your rest. Your comments have been shared with the relevant teams for further review and follow-up. We appreciate your feedback, as it helps us identify areas where we can continue to improve our facilities and guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable stay. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 4.0/5

Li T. Families - Confirmed reviews ALL

We arrived early (before 12noon) from an overnight flight and got checked into our room straightaway, it was invaluable as we could freshen up and start our day in HK. Staff members were helpful. An area to improve though is cleanness: there were hairs and fluff from previous guests around the bed, the floor mat and there was a smell at the bathroom.

Dear Miss Li, Thank you for sharing your feedback following your recent stay with us. We are pleased to know that you enjoyed our convenient location and spacious room, and that our team was able to accommodate an early check-in after your overnight flight. We understand how valuable it is to settle into a room and refresh before starting the day, and we are glad this helped make your arrival in Hong Kong more comfortable. It is also encouraging to hear that you found our team members helpful throughout your stay. At the same time, we sincerely apologize for the cleanliness issues you encountered. Finding hairs and fluff around the bed and floor mat, as well as noticing an unpleasant smell in the bathroom, is certainly not the experience we aim to provide. Please accept our apologies for these shortcomings. Your comments have been shared with our Housekeeping team for immediate review and follow-up. We will reinforce our room inspection procedures to ensure greater attention to detail and maintain the standards our guests expect and deserve. Thank you once again for your valuable feedback. We appreciate both your positive comments and your constructive observations, as they help us improve. We hope to have another opportunity to welcome you and provide you with a more seamless experience in the future. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 4.5/5

Sentosa Y. Business - Confirmed reviews ALL

ok. location is good. fast check in.

Dear Ms. Sentosa, Thank you for taking the time to share your experience with us. It is wonderful to know that you found the hotel’s location convenient and that the fast and smooth check-in made a good start to your stay. Your kind feedback is encouraging for our Front Office team, who always aim to make every arrival as welcoming and hassle-free as possible. We hope to have the pleasure of welcoming you back to ibis Hong Kong Central & Sheung Wan on your next visit to Hong Kong and wish you another comfortable and enjoyable stay with us. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 4.0/5

Jagtiani R. Friends - Confirmed reviews ALL

Had a great stay with no issues at all , everything was FINE, got a nice room with a great amazing view of the harbour .

Dear Mr. Jagtiani, Thank you for sharing your experience with us. It is great to know that you had a smooth and enjoyable stay, and that you liked your high-floor room and the beautiful harbour view. We are also happy to hear that you found the room clean and comfortable, with everything you needed for a simple and relaxing stay. Knowing that everything went smoothly during your visit is especially encouraging for our team. We hope to welcome you back to the hotel on your next visit to Hong Kong, perhaps to enjoy the harbour view once again! Best regards, Jennifer Siu Assistant General Manager

Customer review rating 4.5/5

Yadav P. Solo - Confirmed reviews ALL

Staff was one call away for anything needed

Dear Mr. Yadav, Thank you for sharing your kind feedback following your recent stay with us. We are glad to know that you appreciated our convenient location and the attentive service provided by our team. It is wonderful to hear that our colleagues were always ready to assist whenever needed. Your recognition is a great encouragement to the team, and we look forward to welcoming you back to ibis Hong Kong Central and Sheung Wan on your next visit. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 4.5/5

Houston K. Friends - Confirmed reviews ALL

I always enjoy staying at IBIS in Hing Kong as it is very convenient for MTR, Bus and tram. The rooms are bright and very clean and staff are very helpful and friendly

Dear Mr. Houston, Thank you for sharing your lovely feedback following your recent stay with us. It is always a pleasure to welcome you back to ibis Hong Kong Central and Sheung Wan. We are glad to know that you continue to enjoy our convenient location, with easy access to the MTR, buses and tram, as well as our bright and clean rooms. Your kind words about our helpful and friendly team are truly appreciated and will be shared with our colleagues. We look forward to welcoming you back to Hong Kong for another enjoyable stay. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 5.0/5

Li C. T. Business - Confirmed reviews ALL

I had a very comfortable stay at the ibis. Despite it being an incredibly busy day, the reception staff tried their very best to address all my needs. A special thanks to Alex at the front desk for his patience and suggestions for my schedule. It's your staff that makes ibis different. The room was lovely and featured a great harbourview view.

Dear Mr. Li, Thank you for taking the time to share such a thoughtful review following your stay with us. It is wonderful to know that you had a very comfortable stay and enjoyed the lovely harbour view from your room. We are especially grateful for your kind recognition of Alex at the Front Desk. Your appreciation of his patience and helpful suggestions will certainly mean a lot to him. Your words about our team being what makes ibis different are truly encouraging. We will be happy to share your feedback with Alex and our colleagues as a wonderful recognition of their efforts. We look forward to welcoming you back to ibis Hong Kong Central and Sheung Wan on your next visit. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 5.0/5

Tsui C. Solo - Confirmed reviews ALL

I would like to thank Alex, who was very attentive at check-in. He accurately recognised my platinum status, went out of his way to place me in a high floor harbour view room, and proactively offered a late checkout as well, I had an early departure this time but appreciated the offer. For a focused-service hotel, the room assignment itself really differentiates the experience and Alex made my stay very enjoyable. I had a very pleasant stay and will definitely return on my next visit to Hong Kong.

Dear Mr. Tsui, Thank you for sharing your detailed feedback following your recent stay with us. We are very happy to know that you had such a pleasant experience and that the room arrangement added to your stay. It is especially encouraging to hear that the attention given at check-in and the recognition of your Platinum status made you feel well taken care of. We greatly appreciate your recognition of the service provided by Alex. His attentiveness in arranging a high-floor Harbour View room and proactively offering a late check-out reflects the personal service we hope to provide to our returning members. Your feedback will certainly be shared with him and the team. We look forward to welcoming you back to Hong Kong on your next visit and hope to have the pleasure of making your stay with us another comfortable and enjoyable experience. Best regards, Jennifer Siu Assistant General Manager

Other web-users rate our hotel

  • 3,591 reviews 9.3/10 Location
  • 3,449 reviews 6.7/10 Room
  • 2,023 reviews 8.6/10 Service
  • 51 reviews 7.8/10 WiFi
  • 1,243 reviews 7.6/10 Cleanliness
  • 1,025 reviews 8.5/10 Value
  • 751 reviews 7.4/10 Breakfast
  • 46 reviews 3.9/10 Wellness Area

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