Novotel Auckland Airport 4.5 stars

Customer review rating (ALL Rating) 4.6/5 8,169 reviews

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Description

Hotel extras

  • A short walk from both the Auckland International terminal and the domestic terminal

  • Rooms feature full-length, sound-proof windows to ensure natural light and peace & quiet

  • THIRTEEN50 Kitchen & Bar serves fresh, local produce. Relax, eat and meet.

  • Spacious fitness centre full of natural light

  • Self-parking is available using the Airport carparks

Our accommodation(s)

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Hotel location

Novotel Auckland Airport

Auckland International Airport, 35 Tom Pearce Drive, Mangere, P.O.BOX 53163 Auckland Airport
2022 AUCKLAND
New Zealand

GPS:-37.003947, 174.783543

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THIRTEEN50 Kitchen & Bar

THIRTEEN50 Kitchen & Bar is all about modern dining with a strong Kiwi influence. Showcasing fresh local produce, NZ wines, beers and an exciting cocktail menu. Offering buffet breakfast, à la carte lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  8,169 reviews

Customer review rating 5.0/5

Nicola B. Families - Confirmed reviews ALL

Brief but excellent

Kia Ora Nicola, Thank you for sharing your experience regarding your recent stay at Our Place. We really appreciate your kind words. It is so pleasing to know that when our guests leave us, we have made a long lasting impression by delivering our unique, friendly Aotearoa New Zealand hospitality. Your feedback will be circulated to all our departments and we look forward to being of service to you again in future. Naku noa - Kind regards, Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Customer review rating 3.0/5

Bert H. Business - Confirmed reviews ALL

It took a long time to get checked in - there was a line of about 10 people waiting. The bathroom is getting run down and not really what you expect for $370 p/night

Kia Ora Bert, Thank you so much for sparing your valuable time and writing a review. We are disappointed to know that you did not enjoy your second stay with us at Our Place. We consistently seek opportunities to improve our services for every guest to have the best stay and appreciate your feedback for our staff to be aware of. Regrettably, at the time of your check in; there were alot of other guests that all arrived at the same time from the Auckland Domestic Airport. We have no control of how many guests arrive at the same time and being an Airport Hotel, this does happen often with flights landing at the same time and guests entering Our Place relatively together. You may recall that I walked amongst you all asking if anybody was an Accor Loyalty member offering to check you in straight away but it was not forthcoming that you are indeed an Accor Loyalty member. All our reception desks were manned and our staff were all serving our guests in one way or another. We appreciate your divine patience at that time as I am sure it is not easy to remain tolerable considering the arduous journey you would have experienced before arriving to Our Place. I am sorry that you feel that our bathrooms are getting run down and did not meet your expectations. If there is any way you can let us know more detail, it will be useful for us to note as we continue to accept suggestions for our next refurbishment. We look forward to the next time you consider staying with us. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Customer review rating 4.5/5

Angela V. V. Families - Confirmed reviews ALL

Really loved the vibes for the school holidays, colouring in and super cute penguin toy for our 4 year old. Great location for early international flight.

Kia Ora Angela, Thank you for sharing your experience regarding your recent stay at Our Place. We really appreciate your kind words. It is so pleasing to know that when our guests leave us, we have made a long lasting impression by delivering our unique, friendly Aotearoa New Zealand hospitality. Your feedback will be circulated to all our departments and we look forward to being of service to you again in future. Naku noa - Kind regards, Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Customer review rating 3.5/5

Angela W. Solo - Confirmed reviews ALL

Mine was just a transit, so only hours that I stayed. It is convenient as i then had an early morning flight. The staff were very courteous

Kia Ora Angela, Thank you for your feedback received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests. I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to being of service at your next visit. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Customer review rating 5.0/5

Anne G. Families - Confirmed reviews ALL

Great location, room was comfortable and clean with everything we needed for the nite. Room service was quick and the food was great.

Kia Ora Anne, Thank you for sharing your experience regarding your recent stay at Our Place. We really appreciate your kind words. It is so pleasing to know that when our guests leave us, we have made a long lasting impression by delivering our unique, friendly Aotearoa New Zealand hospitality. Your feedback will be circulated to all our departments and we look forward to being of service to you again in future. Naku noa - Kind regards, Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Other web-users rate our hotel

  • 3,913 reviews 9.5/10 Location
  • 4,854 reviews 8.6/10 Room
  • 4,702 reviews 8.8/10 Service
  • 45 reviews 6.8/10 WiFi
  • 2,462 reviews 8.6/10 Comfort
  • 1,893 reviews 7/10 Food
  • 1,370 reviews 8.8/10 Cleanliness
  • 911 reviews 8.1/10 Breakfast

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