Hotel was clean, well maintained and the staff were very friendly and attentive.

Friendly staff, beautiful view, excellent location, easy parking

I have friends who live very close to the hotel and I always enjoy my stay at this wonderful place. I fact, I received the same room as 2 years ago (pre-COVID-19). The staff is very welcoming and the facility is in a perfect location close to the beach and the market. the staff assisted in my every need. Thank you.

An overnight stay for two couples, very acceptable but overshadowed by a similarly priced hotel in San Sebastian the following night. Otherwise it might have been 9/10!

It was very nice, I will stay in the hotel in my next visit to the town

The location was fantastic and within a walking distance of the beach, restaurant, town center, the hospitality and the stuff at the hotel were superb, I will be happy to stay again

The hotel cannot be better located and is very nice, nice room, good bed and pillows, good breakfast. If you have a car it’s not as practical because the hotel’s garage is not there, however there is the possibility of parking in a public garage just besides the hotel which is reasonably priced (17€ per day). The staff was nice and gave advice fir good restaurants.

Centrally located hotel within easy walking distance to most things. Breakfast was good and had a large selection and range. The hotel does not have a restaurant, but has an arrangement with a local nearby restaurant for evening room service. Car parking is next to hotel at 17€ a day. We had a pleasant stay.

The Mercure hotel, like the town of Biarritz is wonderful. I had a nice view of the ocean from my room. The staff was welcoming and the breakfast was very complete. This is an excellent place in the center of the community activities including a great market.

A really bad hotel experience. When we checked in we were told breakfast was included but when we checked out the next morning they said it wasn't and charged us €18 each for a cup of coffee and a croissant. The toilet in the room smelled of cigarette smoke, the curtains didn't close properly so the room couldn't get dark and it was so noisy I had to resort to earplugs - the only time in my two week stay in France, which included 2 separate hotels in central Paris, that earplugs were needed. This was supposed to be a 'Superior' room. I cannot recommend this hotel to anyone looking for a pleasant stay in Biarritz and I was glad I was only staying one night.

The hotel and the room with sea view is just awesome ! But above all the personnel : Alexandra and her night male colleague were very helpful and nice to guide us for our trip in Biarritz ! Special big thanks to them and hope Accor give them a bonus for their excellency at work !

We booked a junior suite at Le President as a birthday treat for my wife. What a major let down ! The suite was small compared to others we have stayed in and the retro style bedroom and living area was not to our taste at all. Indeed for a hotel chain of this standing we could not understand how the quality of the furnishings seemed such poor quality. In contrast the bathroom was up-to date and the facilities excellent, however one of my wife's gripes was that , there were no complimentary toiletries, bathrobes or similar that one usually finds in a suite, especially at the price we paid. Indeed the toiletries provided were bog standard if you pardon the pun and we were really disappointed for the price paid. Also with a view over the car park this was not what I had in mind for her birthday. On the plus side the staff were very nice and our room kept spotlessly clean. Parking at 17euros a day in the adjacent car park was, I felt ok for the location. In summary whilst I appreciate taste is completely subjective unfortunately we were really disappointed with the suite, as it was relatively small, no view , and the interior retro design was to us nothing but tacky. I regret to say that at the price we paid overall this was the worse value I have encountered for a long time. As I stated previously the only redeeming features were the very friendly staff and the cleanliness which was faultless.

We were very disappointed at the small room & stupidly small twin beds which gave us a poor night's rest. Breakfast was very average. On departure we requested a refund for the price of breakfast (which we had pre-booked) as at Le Mans they advised us that we were entitled to free breakfast at our age in Mercure hotels. At Le Mans the refund was immediate but at Biarritz we were told it would need 'approval'.

Repeat visit to centrally located hotel. Chosen for location. Always take ocean view room. Service can be patchy in Biarritz, but this hotel's service tends to be consistently efficient at reception and in breakfast room, even if not particularly warm.

Nice hotel in good place just over street is Lafayette store, grande beach, cafes and shops. Breakfast was quite good (traditional french breakfast, but there was even plant milk) and very helpful Mr David.