Hotel Mercure President Biarritz Plage 4 stars

The location couldn’t be better, right in the center, yet acoustic is great as you’re not bothered by the street noise. Staff is extremely polite, smiling and helpful. Very clean hotel and beds are very comfortable.

Interaction with front desk was sub par. We made a last minute reservation for one night at an exorbitant bed and breakfast rate, which was to be expected for a booking this late in a popular city. We were travelling with two children aged 12 and 13. What was unexpected was how the front desk personnel Coralie quibbled with us on the breakfast rate for the children, despite seeing the kind of high rate we have already paid for the room. This made us feel the hotel does not value our loyalty and made the hotel appear calculative. This would never happen at Sofitel hotels in Asia - breakfast would have been included for all travelling parties. If not, it would be complimentary for the children especially at threshold ages.

Hotel very clean and staff reactive and available to support for any customer requests. However, we were given a room for disabled people and it was not really adapted for a family with 2 Kids.

COVID “compliant” hotel and guests. Clean And modern. Parking can be a nightmare before 6 pm as it is very well used in the public facility next door. It costs 19 E per night. Baggage drop off not always Easy/possible if the space in front of the hotel is occupied on single lane one way street. Rooms are simple. Rooms at top of building get a sea view over the department store opposite. Not sure the view is worth the extra cost but my wife disagrees with me on this one.

Great location in the center of Biarritz, 2 steps from the main beach, recently renovated rooms, well furnished, we were worrying about the potential noise as it is very central, but did not face any issue. Breakfast buffet well furnished with great measures against COVID 19, helpfull staff.

The hotel is perfectly located. The staff very pleasant. I am however disappointed by the quality of the room. Our room has a large brown stain on the wall as well as on the white veil curtain (which could be easily replaced) . A wall lamp was staying up in a thread and couldn't be moved. This is not the quality that I expect from Mercure or for 165 euros a night on a week day.

We have just returned from 2 nights stay here at the beginning and end of our trip to San Sebastián. The hotel is well located and the staff are very helpful with local information and restaurant recommendations

Nice welcome. Good room. Nice morning table but there was a lack of different bread, pastry when you came too late Too high the price for a small dog and awful that you had to pay twice when you have two small dogs

Hello, although the room seems nice and comfortable, i had a terrible experience with what i assume were bed bugs from this hotel. I came home with dozens of bites all over my neck, arms, hands and face, after this stay. I have no intention to ever stay here again and will recommend to fellow Bayer employees to avoid staying in this hotel.

I arrived late due to the flight being delayed. The reception was reassuring when I called to inform of my late arrival. I was welcomed by Christian; If it hadn't been for him, I wouldn't have been able to have a proper meal. He got me a nice cozy table at El Callejone eventhough the restaurant had already closed for the evening. For that, I'm so grateful to him for making my "day". This is my second stay & there will be more stays to come. Staff is truly gem at this hotel!

Hotel in a good location, but it was 25c outside and the air con had been switched off for the winter! Room was therefore extremely hot even with the window wide open. Receptionist on check was supposed to call us when our room was ready, didn’t bother. Reception was unattended on our return with our left luggage easy for someone to steal.

Wife wife and I have always enjoyed our stays at the Hotel Mercure President Biarritz Plage. We really enjoyed our stay this time during our fall France trip. We love our room on the 8th floor with a beautiful view of the ocean. The service, room and location of the hotel are outstanding. We also appreciate that the parking garage is next to the hotel and the hotel is with walking distance to many beautiful sites.

The hotel was central but that came with traffic noise it’s not an issue if just staying a couple of nights but any more would be quite tiring

Great check-in, lovely bedroom with excellent bathroom, great breakfast and very friendly staff in a hotel with a great location right in the centre of Biarritz

Very good .Room comfortable excellent breakfast. Staff very helpful,