Hotel Mercure President Biarritz Plage 4 stars

During the Covid 19 pandemic we stayed at this hotel in Biarritz while managing our move to this city, our appartment is just a stone's throw away from the hotel. Everybody was so warm and welcoming - from reception staff to housekeeping staff.

This was my first visit to the Mercure President Biarritz Plage and I can't wait to go back. The hotel itself is perfectly placed in central Biarritz, close to both the shops and the beaches. The rooms are chic but very comfortable with plenty of space and the breakfast I chose was delicious and very generous. A very special thank you to all the staff, including everyone on reception, room service and cleaning staff who were particularly friendly, efficient and helpful.

Extremely well insulated, we couldn't hear the noise from the city centre or from inside. We had very good breakfast with fresh fruit, and natural products. Plus we had Nuxe cosmetics in the bathroom! Very comfortable bed. The only thing is the car park is next to the hotel but independent (Indigo), so we had to pay for it and it was expensive. It's a shame the lockdown happened before the end of our stay but the hotel is not responsible for this!

The Hotel is extremely well located in the city center close to the sea. A public car park is available nearby and very easy to connect to the hotel. A lot of restaurant and bar around to have a drink or dinner. We really enjoyed the city. the room was comfortable and large enough for our family.

Felt safe with all th emeasures taken.

The location couldn’t be better, right in the center, yet acoustic is great as you’re not bothered by the street noise. Staff is extremely polite, smiling and helpful. Very clean hotel and beds are very comfortable.

Interaction with front desk was sub par. We made a last minute reservation for one night at an exorbitant bed and breakfast rate, which was to be expected for a booking this late in a popular city. We were travelling with two children aged 12 and 13. What was unexpected was how the front desk personnel Coralie quibbled with us on the breakfast rate for the children, despite seeing the kind of high rate we have already paid for the room. This made us feel the hotel does not value our loyalty and made the hotel appear calculative. This would never happen at Sofitel hotels in Asia - breakfast would have been included for all travelling parties. If not, it would be complimentary for the children especially at threshold ages.

Hotel very clean and staff reactive and available to support for any customer requests. However, we were given a room for disabled people and it was not really adapted for a family with 2 Kids.

Centrally located hotel within easy walking distance to most things. Breakfast was good and had a large selection and range. The hotel does not have a restaurant, but has an arrangement with a local nearby restaurant for evening room service. Car parking is next to hotel at 17€ a day. We had a pleasant stay.

The Mercure hotel, like the town of Biarritz is wonderful. I had a nice view of the ocean from my room. The staff was welcoming and the breakfast was very complete. This is an excellent place in the center of the community activities including a great market.

A really bad hotel experience. When we checked in we were told breakfast was included but when we checked out the next morning they said it wasn't and charged us €18 each for a cup of coffee and a croissant. The toilet in the room smelled of cigarette smoke, the curtains didn't close properly so the room couldn't get dark and it was so noisy I had to resort to earplugs - the only time in my two week stay in France, which included 2 separate hotels in central Paris, that earplugs were needed. This was supposed to be a 'Superior' room. I cannot recommend this hotel to anyone looking for a pleasant stay in Biarritz and I was glad I was only staying one night.

The hotel and the room with sea view is just awesome ! But above all the personnel : Alexandra and her night male colleague were very helpful and nice to guide us for our trip in Biarritz ! Special big thanks to them and hope Accor give them a bonus for their excellency at work !

We booked a junior suite at Le President as a birthday treat for my wife. What a major let down ! The suite was small compared to others we have stayed in and the retro style bedroom and living area was not to our taste at all. Indeed for a hotel chain of this standing we could not understand how the quality of the furnishings seemed such poor quality. In contrast the bathroom was up-to date and the facilities excellent, however one of my wife's gripes was that , there were no complimentary toiletries, bathrobes or similar that one usually finds in a suite, especially at the price we paid. Indeed the toiletries provided were bog standard if you pardon the pun and we were really disappointed for the price paid. Also with a view over the car park this was not what I had in mind for her birthday. On the plus side the staff were very nice and our room kept spotlessly clean. Parking at 17euros a day in the adjacent car park was, I felt ok for the location. In summary whilst I appreciate taste is completely subjective unfortunately we were really disappointed with the suite, as it was relatively small, no view , and the interior retro design was to us nothing but tacky. I regret to say that at the price we paid overall this was the worse value I have encountered for a long time. As I stated previously the only redeeming features were the very friendly staff and the cleanliness which was faultless.

We were very disappointed at the small room & stupidly small twin beds which gave us a poor night's rest. Breakfast was very average. On departure we requested a refund for the price of breakfast (which we had pre-booked) as at Le Mans they advised us that we were entitled to free breakfast at our age in Mercure hotels. At Le Mans the refund was immediate but at Biarritz we were told it would need 'approval'.

Repeat visit to centrally located hotel. Chosen for location. Always take ocean view room. Service can be patchy in Biarritz, but this hotel's service tends to be consistently efficient at reception and in breakfast room, even if not particularly warm.