Hotel Mercure President Biarritz Plage 4 stars

Customer review rating 4.3/5 2,659 reviews

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Hotel Mercure President Biarritz Plage
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+ 20 Services

Hotel extras

  • Room service is available for all meals: breakfast, lunch and dinner

  • Our Room Service menu has local flair thanks to our partner Bouchon Biarrot

  • Located in Biarritz center, no car is needed for shopping/the Grande Plage!

  • Choose our Privilege room for an unforgettable Sea View and added amenities

  • Family rooms that can accommodate up to 4 people with 2 bathrooms.

Services in the hotel and nearby

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Porter
Catering
  • BreakfastPaying
  • Room service
Leisure and activities
  • Massage (Nearby)Paying
  • GolfPaying
  • TennisPaying
  • Beach and water sports
  • Bowling (Nearby)Paying
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Hotel Mercure President Biarritz Plage

18 Place Georges Clemenceau
64200 biarritz
france

Tel: +33559246640

Fax: (+33)5/59249046

  • GARE SNCF DE BAYONNE :  6 2 FOCH

  • GARE SNCF DE BIARRITZ :  6 2 FOCH

  • By plane

    BIARRITZ PARME At 4km / 2.49 miles

  • By train

    BIARRITZ LA NEGRESS At 3km / 1.86 miles

GPS :43.481926, -1.559665

Our accommodation(s)

Choose from our modern and spacious Standard and Superior Rooms. Opt for Superior to get a wider choice of services. A sea view is also on offer, subject to availability. We also have suites for added comfort.

Classic room

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior RoomNon contractual photo

  • Max. number of persons: 2
  • Area: From 19 / 205 sq ft
  • Views: City View *

* Subject to availability

Privilege room, sea view, 1 double bed

  • Max. number of persons: 2
  • Area: From 19 / 205 sq ft
  • Views: On Beach, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family room

  • Max. number of persons: 4
  • Area: From 33 / 355 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 50

  • Maximum capacity: 50 people

Find out more

Our guest reviews for
Hotel Mercure President Biarritz Plage

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,659 reviews

tripadvisor

TripAdvisor Rating 4.0/5

848 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great team and super service at this friendly hôtel !

Customer review rating 5.0/5

Vivian L. Couples - 19/02/2021 Confirmed reviews ALL

During the Covid 19 pandemic we stayed at this hotel in Biarritz while managing our move to this city, our appartment is just a stone's throw away from the hotel. Everybody was so warm and welcoming - from reception staff to housekeeping staff.

Quality, accessible, welcoming hotel

Customer review rating 5.0/5

Kate A. Solo - 19/02/2021 Confirmed reviews ALL

This was my first visit to the Mercure President Biarritz Plage and I can't wait to go back. The hotel itself is perfectly placed in central Biarritz, close to both the shops and the beaches. The rooms are chic but very comfortable with plenty of space and the breakfast I chose was delicious and very generous. A very special thank you to all the staff, including everyone on reception, room service and cleaning staff who were particularly friendly, efficient and helpful.

Well located and very comfortable

Customer review rating 4.5/5

Sylvie C. Couples - 06/11/2020 Confirmed reviews ALL

Extremely well insulated, we couldn't hear the noise from the city centre or from inside. We had very good breakfast with fresh fruit, and natural products. Plus we had Nuxe cosmetics in the bathroom! Very comfortable bed. The only thing is the car park is next to the hotel but independent (Indigo), so we had to pay for it and it was expensive. It's a shame the lockdown happened before the end of our stay but the hotel is not responsible for this!

Well located

Customer review rating 4.5/5

Pascal Families - 24/10/2020 Confirmed reviews ALL

The Hotel is extremely well located in the city center close to the sea. A public car park is available nearby and very easy to connect to the hotel. A lot of restaurant and bar around to have a drink or dinner. We really enjoyed the city. the room was comfortable and large enough for our family.

Good location and excellent staff

Customer review rating 5.0/5

Mrs W. Couples - 12/09/2020 Confirmed reviews ALL

Felt safe with all th emeasures taken.

Great hotel.

Customer review rating 5.0/5

Arnaud T. Couples - 26/08/2020 Confirmed reviews ALL

The location couldn’t be better, right in the center, yet acoustic is great as you’re not bothered by the street noise. Staff is extremely polite, smiling and helpful. Very clean hotel and beds are very comfortable.

Overpriced for quality

Customer review rating 2.5/5

Anonymous Families - 25/08/2020 Confirmed reviews ALL

Interaction with front desk was sub par. We made a last minute reservation for one night at an exorbitant bed and breakfast rate, which was to be expected for a booking this late in a popular city. We were travelling with two children aged 12 and 13. What was unexpected was how the front desk personnel Coralie quibbled with us on the breakfast rate for the children, despite seeing the kind of high rate we have already paid for the room. This made us feel the hotel does not value our loyalty and made the hotel appear calculative. This would never happen at Sofitel hotels in Asia - breakfast would have been included for all travelling parties. If not, it would be complimentary for the children especially at threshold ages.

Good stay, well located and staff at our disposal.

Customer review rating 5.0/5

A. S. Families - 03/08/2020 Confirmed reviews ALL

Hotel very clean and staff reactive and available to support for any customer requests. However, we were given a room for disabled people and it was not really adapted for a family with 2 Kids.

Right in the centre, 2 mins to the beach

Customer review rating 3.5/5

Simon Couples - 02/08/2020 Confirmed reviews ALL

COVID “compliant” hotel and guests. Clean And modern. Parking can be a nightmare before 6 pm as it is very well used in the public facility next door. It costs 19 E per night. Baggage drop off not always Easy/possible if the space in front of the hotel is occupied on single lane one way street. Rooms are simple. Rooms at top of building get a sea view over the department store opposite. Not sure the view is worth the extra cost but my wife disagrees with me on this one.

Great stay in central place on the central beach of Biarritz

Customer review rating 4.5/5

E. Couples - 21/07/2020 Confirmed reviews ALL

Great location in the center of Biarritz, 2 steps from the main beach, recently renovated rooms, well furnished, we were worrying about the potential noise as it is very central, but did not face any issue. Breakfast buffet well furnished with great measures against COVID 19, helpfull staff.

Well located but disappointed

Customer review rating 3.0/5

Jeanne T. Couples - 11/07/2020 Confirmed reviews ALL

The hotel is perfectly located. The staff very pleasant. I am however disappointed by the quality of the room. Our room has a large brown stain on the wall as well as on the white veil curtain (which could be easily replaced) . A wall lamp was staying up in a thread and couldn't be moved. This is not the quality that I expect from Mercure or for 165 euros a night on a week day.

Good location

Customer review rating 4.5/5

Rebecca Couples - 08/03/2020 Confirmed reviews ALL

We have just returned from 2 nights stay here at the beginning and end of our trip to San Sebastián. The hotel is well located and the staff are very helpful with local information and restaurant recommendations

Fine building

Customer review rating 4.0/5

Jpw Couples - 04/03/2020 Confirmed reviews ALL

Nice welcome. Good room. Nice morning table but there was a lack of different bread, pastry when you came too late Too high the price for a small dog and awful that you had to pay twice when you have two small dogs

bed bugs

Customer review rating 0.5/5

Ana D. Business - 19/02/2020 Confirmed reviews ALL

Hello, although the room seems nice and comfortable, i had a terrible experience with what i assume were bed bugs from this hotel. I came home with dozens of bites all over my neck, arms, hands and face, after this stay. I have no intention to ever stay here again and will recommend to fellow Bayer employees to avoid staying in this hotel.

Dear Madam I have duly received your comments following your last stay in our hotel. I am very surprised as we never had any complaints regarding bites by guests having stay in the same room (806)before or after your stay. We never had this problem in our hotel and like every hotel we have a contract with a company to make some prevention on this subject. Would it be possible it came from somewhere else? I remain at your entire disposal and I do hope every thing is in order now for you With my best regards Armel de Laage General Manager

Welcoming & Comfortable stay

Customer review rating 4.5/5

J. K. L. Solo - 13/12/2019 Confirmed reviews ALL

I arrived late due to the flight being delayed. The reception was reassuring when I called to inform of my late arrival. I was welcomed by Christian; If it hadn't been for him, I wouldn't have been able to have a proper meal. He got me a nice cozy table at El Callejone eventhough the restaurant had already closed for the evening. For that, I'm so grateful to him for making my "day". This is my second stay & there will be more stays to come. Staff is truly gem at this hotel!

Too hot unhelpful staff at check in

Customer review rating 2.5/5

Cliff A. J. Couples - 02/11/2019 Confirmed reviews ALL

Hotel in a good location, but it was 25c outside and the air con had been switched off for the winter! Room was therefore extremely hot even with the window wide open. Receptionist on check was supposed to call us when our room was ready, didn’t bother. Reception was unattended on our return with our left luggage easy for someone to steal.

Another Heart Warming Stay at the Hotel Mercure President Biarritz Plage

Customer review rating 5.0/5

John B. Couples - 23/10/2019 Confirmed reviews ALL

Wife wife and I have always enjoyed our stays at the Hotel Mercure President Biarritz Plage. We really enjoyed our stay this time during our fall France trip. We love our room on the 8th floor with a beautiful view of the ocean. The service, room and location of the hotel are outstanding. We also appreciate that the parking garage is next to the hotel and the hotel is with walking distance to many beautiful sites.

Good hotel central location

Customer review rating 4.5/5

Anonymous Solo - 02/10/2019 Confirmed reviews ALL

The hotel was central but that came with traffic noise it’s not an issue if just staying a couple of nights but any more would be quite tiring

Great stay in lovely hotel

Customer review rating 5.0/5

Carl F. Families - 02/10/2019 Confirmed reviews ALL

Great check-in, lovely bedroom with excellent bathroom, great breakfast and very friendly staff in a hotel with a great location right in the centre of Biarritz

Customer review rating 4.0/5

John K. Couples - 02/10/2019 Confirmed reviews ALL

Very good .Room comfortable excellent breakfast. Staff very helpful,

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