Hotel Mercure President Biarritz Plage

Hotel Mercure President Biarritz Plage 4 stars

Customer review rating (ALL Rating) 4.5/5 1,218 reviews

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Description

Hotel extras

  • In downtown Biarritz, so no car is needed for shopping or the Grande Plage!

  • Choose our Privilege Room for an unforgettable Sea View and added amenities

  • Family rooms that can accommodate up to 4 people with 2 bathrooms.

  • Locavore breakfast buffet: Bayonne ham, Gâteau Basque, sheep milk products

  • Near tourist sites: beaches, Musée de la Mer, Le Phare, golf courses, port

Hotel location

Hotel Mercure President Biarritz Plage

18 Place Georges Clemenceau
64200 BIARRITZ
France

  • GARE SNCF DE BAYONNE:  6 2 FOCH

  • GARE SNCF DE BIARRITZ:  6 2 FOCH

  • By plane

    BIARRITZ PARME At 4km / 2.49 miles

  • By train

    BIARRITZ LA NEGRESS At 3km / 1.86 miles

GPS:43.481926, -1.559665

Hotel services

Check-in from - Check out up to

In summary
On site
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Near the property
  • Car park

3 breakfasts

We have 3 healthy options! Enjoy our delicious breakfast buffet starting at 6:30am. Or order continental breakfast to your room instead (10 EUR). If you're short on time, try our Express option.

Our accommodation(s)

Choose from our modern and spacious Standard and Superior Rooms. Opt for Superior to get a wider choice of services. A sea view is also on offer, subject to availability. We also have suites for added comfort.

Our guest reviews

Our guest reviews for
Hotel Mercure President Biarritz Plage

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,218 reviews

TripAdvisor Rating  4.0/5  907 reviews

Certificate of excellence 2022

Wonderful stay!

Customer review rating 5.0/5

Dirk G. Business - Confirmed reviews ALL

Perfect breakfast, friendly staff, ...

Estancia agradable

Customer review rating 4.0/5

Baños G. Couples - Confirmed reviews ALL

Nos sentimos cómodos

Mattress hard as a rock

TripAdvisor rating 2.0/5

pdunn802022 TripAdvisor review

The staff was great, the location is great, it’s nice and clean.all perfect until you lay down on the mattress . So hard and uncomfortable that I could not sleep all night! It is a shame because Mercure Hotels are usually great.

Well located and comfy

Customer review rating 4.0/5

Jdlac Couples - Confirmed reviews ALL

Warm welcome and super nice staff. We had an issue with the door that was quickly resolved, very efficiently, and all with a smile. The bed and pillows are great, the shower as well, with amazing pressure. There was quite a bit of noise from the street all night, even with the window closed, and the room was too warm and the A/C in heating mode, so we had to push our earplugs in.

Dear JEAN D., Thank you again for letting us know how you felt about your last stay at the President Hotel in Biarritz. We are delighted and hope to welcome you back very soon. If we can abuse it, I thank you for sharing your experience on the Trip Advisor site in order to allow us to increase our notoriety, to continue to welcome you even better and to promote the teams! Thanking you once again and hoping to have the pleasure of welcoming you again, Please receive, dear Madam and Sir D., our sincere thanks, Armel DE LAAGE, General manager

Handy and efficient

Customer review rating 5.0/5

Leandro Couples - Confirmed reviews ALL

Biarritz is small and crowded, so hotel election is extremely important. Staff service was very professional. There is a separate private parking slot next door, and room was quiet, comfortable bed, and you get water bottles every day.

the hotel was perfectly located for being near the Biarrittz central attractions

Customer review rating 5.0/5

Dudley F. Couples - Confirmed reviews ALL

Hotel was clean, well maintained and the staff were very friendly and attentive.

Dear Diana Rose BARBER-F., Thank you again for letting us know how you felt about your last stay at the President Hotel in Biarritz. We are delighted and hope to welcome you back very soon. If we can abuse it, I thank you for sharing your experience on the TripAdvisor site in order to allow us to increase our notoriety, to continue to welcome you even better and to promote the teams! Thanking you once again and hoping to have the pleasure of welcoming you again, Please receive, dear Madam / Sir BARBER-F., our sincere thanks, Armel DE LAAGE, General manager

Excellent location, easy parking, friendly staff

Customer review rating 4.0/5

June M. Couples - Confirmed reviews ALL

Friendly staff, beautiful view, excellent location, easy parking

Returning to Biarritz

Customer review rating 4.5/5

Bill Solo - Confirmed reviews ALL

I have friends who live very close to the hotel and I always enjoy my stay at this wonderful place. I fact, I received the same room as 2 years ago (pre-COVID-19). The staff is very welcoming and the facility is in a perfect location close to the beach and the market. the staff assisted in my every need. Thank you.

Dear WILLIAM M., Thank you again for letting us know how you felt about your last stay at the President Hotel in Biarritz. We are delighted and hope to welcome you back very soon. If we can abuse it, I thank you for sharing your experience on the Trip Advisor site in order to allow us to increase our notoriety, to continue to welcome you even better and to promote the teams! Thanking you once again and hoping to have the pleasure of welcoming you again, Please receive, dear Sir M., our sincere thanks as well as a wonderful years. Armel DE LAAGE, General manager

A very pleasant short stay.

Customer review rating 4.0/5

David Friends - Confirmed reviews ALL

An overnight stay for two couples, very acceptable but overshadowed by a similarly priced hotel in San Sebastian the following night. Otherwise it might have been 9/10!

Dear DAVID F., Thank you again for letting us know how you felt about your last stay at the President Hotel in Biarritz. We are delighted and hope to welcome you back very soon. If we can abuse it, I thank you for sharing your experience on the Trip Advisor site in order to allow us to increase our notoriety, to continue to welcome you even better and to promote the teams! Thanking you once again and hoping to have the pleasure of welcoming you again, Please receive, dear Madam and Sir F., our sincere thanks as well as a wonderful holiday season, Armel DE LAAGE, General manager

Location was excellent, the staff was great

Customer review rating 4.5/5

Asad A. D. Business - Confirmed reviews ALL

It was very nice, I will stay in the hotel in my next visit to the town

Customer review rating 5.0/5

Fahad Business - Confirmed reviews ALL

The location was fantastic and within a walking distance of the beach, restaurant, town center, the hospitality and the stuff at the hotel were superb, I will be happy to stay again

very well located nice hotel

Customer review rating 4.0/5

Mario Solo - Confirmed reviews ALL

The hotel cannot be better located and is very nice, nice room, good bed and pillows, good breakfast. If you have a car it’s not as practical because the hotel’s garage is not there, however there is the possibility of parking in a public garage just besides the hotel which is reasonably priced (17€ per day). The staff was nice and gave advice fir good restaurants.

A nice stay in the center of town

TripAdvisor rating 4.0/5

suet385 Couples - TripAdvisor review

Centrally located hotel within easy walking distance to most things. Breakfast was good and had a large selection and range. The hotel does not have a restaurant, but has an arrangement with a local nearby restaurant for evening room service. Car parking is next to hotel at 17€ a day. We had a pleasant stay.

two days in Biarritz

TripAdvisor rating 5.0/5

bill403 Solo travel - TripAdvisor review

The Mercure hotel, like the town of Biarritz is wonderful. I had a nice view of the ocean from my room. The staff was welcoming and the breakfast was very complete. This is an excellent place in the center of the community activities including a great market.

Madame, Monsieur, I thank you for your testimony and my staff and myself are very pleased that you enjoyed your stay. I am sentive about your message concerning the welcoming of my team and the quality of the breakfast. We hope to welcome you again, Receive my best wishes for this new year, Best regards,

Worst Hotel Ever

TripAdvisor rating 1.0/5

derekchelley Couples - TripAdvisor review

A really bad hotel experience. When we checked in we were told breakfast was included but when we checked out the next morning they said it wasn't and charged us €18 each for a cup of coffee and a croissant. The toilet in the room smelled of cigarette smoke, the curtains didn't close properly so the room couldn't get dark and it was so noisy I had to resort to earplugs - the only time in my two week stay in France, which included 2 separate hotels in central Paris, that earplugs were needed. This was supposed to be a 'Superior' room. I cannot recommend this hotel to anyone looking for a pleasant stay in Biarritz and I was glad I was only staying one night.

Dear Sir or Madam, We thank you for taking time to post your comment. We feel sorry that your experience was so poor with us. Regarding breakfast, there must be a misunderstanding as you receive yourself a booking confirmation via e-mail for a room without breakfast. Our receptionnists always give information for breakfast at check-in in case you change your mind and would like to have it. Our windows are soundproof but as we are located in the city center on the main place, there may be some nights more noisy than others. We regret it deeply. We hope to have the chance to welcome you again one day Kind regards

The best Accor place to be in Biarritz !

TripAdvisor rating 5.0/5

SanjeevSteffi Couples - TripAdvisor review

The hotel and the room with sea view is just awesome ! But above all the personnel : Alexandra and her night male colleague were very helpful and nice to guide us for our trip in Biarritz ! Special big thanks to them and hope Accor give them a bonus for their excellency at work !

Monsieur, Madame, A big thank you for this very nice message on tripadvisor and for the recommendation you made about the best Accor place to be in Biarritz. My team and I are delighted that your stay has gone well and for us your testimony it is a nice reward. Looking forward to welcoming you again, Regards,

Biarritz let down.

TripAdvisor rating 2.0/5

thedukeofderwenfawr Couples - TripAdvisor review

We booked a junior suite at Le President as a birthday treat for my wife. What a major let down ! The suite was small compared to others we have stayed in and the retro style bedroom and living area was not to our taste at all. Indeed for a hotel chain of this standing we could not understand how the quality of the furnishings seemed such poor quality. In contrast the bathroom was up-to date and the facilities excellent, however one of my wife's gripes was that , there were no complimentary toiletries, bathrobes or similar that one usually finds in a suite, especially at the price we paid. Indeed the toiletries provided were bog standard if you pardon the pun and we were really disappointed for the price paid. Also with a view over the car park this was not what I had in mind for her birthday. On the plus side the staff were very nice and our room kept spotlessly clean. Parking at 17euros a day in the adjacent car park was, I felt ok for the location. In summary whilst I appreciate taste is completely subjective unfortunately we were really disappointed with the suite, as it was relatively small, no view , and the interior retro design was to us nothing but tacky. I regret to say that at the price we paid overall this was the worse value I have encountered for a long time. As I stated previously the only redeeming features were the very friendly staff and the cleanliness which was faultless.

Madame, Monsieur, Thank you for choosing the Mercure President for your stay in Biarritz. I regret that the layout of our junior suite did not live up to your expectations. I am delighted that you enjoyed the professionalism of my team (they will be happy) as well as the cleanliness of the room. I hope that we will have the opportunity to welcome you for a next occasion, by occupying a room with "Sea view" for example. See you soon, Regards,

Disappointing room, mediocre breakfast

TripAdvisor rating 2.0/5

pandalarkin2016 Couples - TripAdvisor review

We were very disappointed at the small room & stupidly small twin beds which gave us a poor night's rest. Breakfast was very average. On departure we requested a refund for the price of breakfast (which we had pre-booked) as at Le Mans they advised us that we were entitled to free breakfast at our age in Mercure hotels. At Le Mans the refund was immediate but at Biarritz we were told it would need 'approval'.

Madame, Monsieur, You took the time to give us your opinion about your stay in our hotel, and we thank you. I am sorry that the service did not respond fully to your expectations and please accept my deepest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations earns your trust when you next stay with us. Looking forward to welcoming you shortly, Yours sincerely,

Well located, decent rooms, and efficient service

TripAdvisor rating 4.0/5

Bigcdot Couples - TripAdvisor review

Repeat visit to centrally located hotel. Chosen for location. Always take ocean view room. Service can be patchy in Biarritz, but this hotel's service tends to be consistently efficient at reception and in breakfast room, even if not particularly warm.

Madame, Monsieur, We thank you for sharing your opinion following your stay, it is a pleasure to read that you enjoyed the hotel and its facilities. However I regret that the warm service did not meet your expectations. Your remarks have been taken into consideration and will be share with the staff. We do hope to welcome you back soon and have another chance to better serve you in the near future. With my best regards,

Nice hotel in centre of town

TripAdvisor rating 5.0/5

Tiiu V Families - TripAdvisor review

Nice hotel in good place just over street is Lafayette store, grande beach, cafes and shops. Breakfast was quite good (traditional french breakfast, but there was even plant milk) and very helpful Mr David.

Madame, Monsieur, Thank you for your kind message on Tripadvisor, my staff will be very happy when I will share with them, especially Mr David. We hope to Welcome you once again for your next visit in Biarritz. Best Regards,

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