Hotel Mercure President Biarritz Plage 4 stars

Customer review rating 4.2/5 2,248 reviews
Hotel Mercure President Biarritz Plage
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Room 1

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Hotel extras

  • Coffee, tea and flavoured water are offered free of charge all day long

  • Bike rental during the summer season to explore Biarritz

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Breakfast
  • Room service
Leisure and activities
  • Massage (Nearby)
  • Golf
  • Tennis
  • Beach and water sports
  • Bowling (Nearby)
Business services
  • 3 meeting room(s)
  • Copy/print service available

Hotel location

Hotel Mercure President Biarritz Plage

18 Place Georges Clemenceau

Tel: +33559246640

Fax: (+33)5/59249046

Contact email

Check-in from 15h00

Check out up to 11h00



  • By plane

    BIARRITZ PARME At 4km / 2.49 miles

  • By train

    BIARRITZ LA NEGRESS At 3km / 1.86 miles

GPS :43.481926, -1.559665

Our accommodations

Choose from our modern and spacious Standard and Superior Rooms. Opt for Superior to get a wider choice of services. A sea view is also on offer, subject to availability. We also have suites for added comfort.

Standard Room with a double bed.

  • Max. number of persons: 2
  • Area: From 17
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Privilege room with 1 double bed, ocean view

  • Max. number of persons: 2
  • Area: From 17
  • Views: On Beach, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine
  • Direct dial telephone

Standard Room with 2 single beds.

  • Max. number of persons: 2
  • Area: From 17
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone


  • Max. number of persons: 4
  • Area: From 40
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone


  • Max. number of persons: 3
  • Area: From 40
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 50

  • Maximum capacity: 60 people

Find out more

Our guest reviews for
Hotel Mercure President Biarritz Plage

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,248 reviews


TripAdvisor Rating 4.0/5

810 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

bed bugs

Customer review rating 4.2/5

Ana D. Business - 19/02/2020 Confirmed reviews ALL

Hello, although the room seems nice and comfortable, i had a terrible experience with what i assume were bed bugs from this hotel. I came home with dozens of bites all over my neck, arms, hands and face, after this stay. I have no intention to ever stay here again and will recommend to fellow Bayer employees to avoid staying in this hotel.

Dear Madam I have duly received your comments following your last stay in our hotel. I am very surprised as we never had any complaints regarding bites by guests having stay in the same room (806)before or after your stay. We never had this problem in our hotel and like every hotel we have a contract with a company to make some prevention on this subject. Would it be possible it came from somewhere else? I remain at your entire disposal and I do hope every thing is in order now for you With my best regards Armel de Laage General Manager

Welcoming & Comfortable stay

Customer review rating 4.2/5

J. K. L. Solo - 13/12/2019 Confirmed reviews ALL

I arrived late due to the flight being delayed. The reception was reassuring when I called to inform of my late arrival. I was welcomed by Christian; If it hadn't been for him, I wouldn't have been able to have a proper meal. He got me a nice cozy table at El Callejone eventhough the restaurant had already closed for the evening. For that, I'm so grateful to him for making my "day". This is my second stay & there will be more stays to come. Staff is truly gem at this hotel!

Too hot unhelpful staff at check in

Customer review rating 4.2/5

Cliff A. J. Couples - 02/11/2019 Confirmed reviews ALL

Hotel in a good location, but it was 25c outside and the air con had been switched off for the winter! Room was therefore extremely hot even with the window wide open. Receptionist on check was supposed to call us when our room was ready, didn’t bother. Reception was unattended on our return with our left luggage easy for someone to steal.

Another Heart Warming Stay at the Hotel Mercure President Biarritz Plage

Customer review rating 4.2/5

John B. Couples - 23/10/2019 Confirmed reviews ALL

Wife wife and I have always enjoyed our stays at the Hotel Mercure President Biarritz Plage. We really enjoyed our stay this time during our fall France trip. We love our room on the 8th floor with a beautiful view of the ocean. The service, room and location of the hotel are outstanding. We also appreciate that the parking garage is next to the hotel and the hotel is with walking distance to many beautiful sites.

Good hotel central location

Customer review rating 4.2/5

Anonymous Solo - 02/10/2019 Confirmed reviews ALL

The hotel was central but that came with traffic noise it’s not an issue if just staying a couple of nights but any more would be quite tiring

Great stay in lovely hotel

Customer review rating 4.2/5

Carl F. Families - 02/10/2019 Confirmed reviews ALL

Great check-in, lovely bedroom with excellent bathroom, great breakfast and very friendly staff in a hotel with a great location right in the centre of Biarritz

Customer review rating 4.2/5

John K. Couples - 02/10/2019 Confirmed reviews ALL

Very good .Room comfortable excellent breakfast. Staff very helpful,

Modern and clean hotel in the city centre

Customer review rating 4.2/5

Lisa S. Couples - 02/10/2019 Confirmed reviews ALL

The hotel is located in the city centre with easy access to a bunch of restaurants and bars. The two main beaches are easy to walk to, Grande Plage is about a 3 minute walk. The rooms are clean and cozy, the bed was very comfortable.

Not good

Customer review rating 4.2/5

Vinyb Couples - 30/09/2019 Confirmed reviews ALL

The bed was the hardest we’ve ever encountered in any hotel. did not sleep for two nights. Position of hotel was close to everything. Hotel was clean tidy and staff were friendly.

Very Disappointing

Customer review rating 4.2/5

Richard H. Couples - 29/09/2019 Confirmed reviews ALL

I have been a great fan of the accor group until now. We booked this property whilst driving en-route with the groups app which showed us lovely rooms and nice amenities including proper coffee making facilities. So we booked the only room that was showing on the app according to the pictures mentioned above. When we arrived we were really disappointed to find an extremely basic room had been allocated to us. Most unbelievable for a four star hotel was in the rooms we were given a kettle with paper cups to make coffee. All other cups/glasses where thin clear plastic usually found in 2 star hotels. We were paying a premium rate of over 200 euros for one night so kindly asked if we could change rooms or at least be given decent facilities like a coffee machine with proper china cups. We were then told we had booked a basic room online and that’s what the Mercure brand offers! Basically no more than an Ibis or Novatell the less expensive properties in the chain. But what really spoilt our trip was a conversation the next morning with a very condescending GM who seemed almost proud to point out that we should have been more careful when using the app. She said that we should have looked to book a superior room, but as this wasn’t available and not showing we didn’t know the two classes of rooms that the hotel offered. She simply would not accept that the app was very misleading however, the GM did say that people always complain about the lack of facilities and that I should write to the accor group to complain. Hence this note to you Finally she did agree that in any case that paper cups for a five start hotel was a very poor offering for the brand and eventually apologised. the app is misleading and the quality of the management staff is extremely poor.

We loved our stay. Room was perfect for us.

Customer review rating 4.2/5

Julaine P. Couples - 23/09/2019 Confirmed reviews ALL

It was only an overnight stay but we were very happy with our choice of your hotel.

Ok... but expected better

Customer review rating 4.2/5

John M. Friends - 18/09/2019 Confirmed reviews ALL

Great location and nice decor, however rooms tight with nowhere to sit other than the bed

Customer review rating 4.2/5

Brian H. Couples - 15/09/2019 Confirmed reviews ALL

Perfect in all aspects.


Customer review rating 4.2/5

M A. Couples - 14/09/2019 Confirmed reviews ALL

Smart efficient hotel. Perfectly located.

Good location. Probably more like good 3 star than 4 star

Customer review rating 4.2/5

Anon Couples - 11/09/2019 Confirmed reviews ALL

Having requested bathtub, was disappointed to learn that all bedrooms have shower only. Very helpful Receptionist, I think it was Coralie. Good breakfast. Great seaview.

Modern and light hotel

Customer review rating 4.2/5

Fi C. Friends - 05/09/2019 Confirmed reviews ALL

I liked this hotel particularly because the rooms were so light, which is not always how hotel rooms are. Light colours, big windows and really lovely bathroom products. Friendly staff.


Customer review rating 4.2/5

Anonymous Solo - 26/08/2019 Confirmed reviews ALL

The staff were super helpful.

Everything went well

Customer review rating 4.2/5

Brian Families - 21/08/2019 Confirmed reviews ALL

Friendly reception, clean and modern hotel facilities, centrally located. Nice to have free drinks in the fridge but would like a recycling bin for the plastic bottles. Nice that the hotel is located next to parking but would like to be able to reserve a parking space when reserving the hotel rooms.

Friendly staff and great view

Customer review rating 4.2/5

Katya K. Couples - 14/08/2019 Confirmed reviews ALL

I stayed at the Privilege Room for two nights, and the overall experience is very positive. The rooms are very clean, the view over the ocean is spectacular, the staff were very friendly and accomodating. The parking around the hotel is a bit of a challenge though. Understanding that I was there during a high season and the prices are a reflection of the overall market, I still found that the price-quality ratio was a bit off. Nevertheless, it was an enjoyable experience!

return to Biarritz

Customer review rating 4.2/5

Bill Solo - 12/08/2019 Confirmed reviews ALL

Only a one day stay to visit friends who live next to the hotel. Nice room, nice staff, and wonderful beach and restaurants.

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