Hotel Mercure President Biarritz Plage 4 stars

The hotel is located in the city centre with easy access to a bunch of restaurants and bars. The two main beaches are easy to walk to, Grande Plage is about a 3 minute walk. The rooms are clean and cozy, the bed was very comfortable.

The bed was the hardest we’ve ever encountered in any hotel. did not sleep for two nights. Position of hotel was close to everything. Hotel was clean tidy and staff were friendly.

I have been a great fan of the accor group until now. We booked this property whilst driving en-route with the groups app which showed us lovely rooms and nice amenities including proper coffee making facilities. So we booked the only room that was showing on the app according to the pictures mentioned above. When we arrived we were really disappointed to find an extremely basic room had been allocated to us. Most unbelievable for a four star hotel was in the rooms we were given a kettle with paper cups to make coffee. All other cups/glasses where thin clear plastic usually found in 2 star hotels. We were paying a premium rate of over 200 euros for one night so kindly asked if we could change rooms or at least be given decent facilities like a coffee machine with proper china cups. We were then told we had booked a basic room online and that’s what the Mercure brand offers! Basically no more than an Ibis or Novatell the less expensive properties in the chain. But what really spoilt our trip was a conversation the next morning with a very condescending GM who seemed almost proud to point out that we should have been more careful when using the app. She said that we should have looked to book a superior room, but as this wasn’t available and not showing we didn’t know the two classes of rooms that the hotel offered. She simply would not accept that the app was very misleading however, the GM did say that people always complain about the lack of facilities and that I should write to the accor group to complain. Hence this note to you Finally she did agree that in any case that paper cups for a five start hotel was a very poor offering for the brand and eventually apologised. the app is misleading and the quality of the management staff is extremely poor.

It was only an overnight stay but we were very happy with our choice of your hotel.

Great location and nice decor, however rooms tight with nowhere to sit other than the bed

Perfect in all aspects.

Smart efficient hotel. Perfectly located.

Having requested bathtub, was disappointed to learn that all bedrooms have shower only. Very helpful Receptionist, I think it was Coralie. Good breakfast. Great seaview.

I liked this hotel particularly because the rooms were so light, which is not always how hotel rooms are. Light colours, big windows and really lovely bathroom products. Friendly staff.

The staff were super helpful.

Friendly reception, clean and modern hotel facilities, centrally located. Nice to have free drinks in the fridge but would like a recycling bin for the plastic bottles. Nice that the hotel is located next to parking but would like to be able to reserve a parking space when reserving the hotel rooms.

I stayed at the Privilege Room for two nights, and the overall experience is very positive. The rooms are very clean, the view over the ocean is spectacular, the staff were very friendly and accomodating. The parking around the hotel is a bit of a challenge though. Understanding that I was there during a high season and the prices are a reflection of the overall market, I still found that the price-quality ratio was a bit off. Nevertheless, it was an enjoyable experience!

Only a one day stay to visit friends who live next to the hotel. Nice room, nice staff, and wonderful beach and restaurants.

Very clean and comfortable rooms. Enjoyed the breakfast. Only one small gripe, we didn’t like the paper cups with the tea/coffee making facilities.

The staff was very helpful and kind. The room was clean