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Hotel Mercure President Biarritz Plage 4 stars

Customer review rating (ALL Rating) 4.3/5 3,168 reviews

ALLSAFE approved hotel

Hotel Mercure President Biarritz Plage
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+ 20 Services

Hotel extras

  • For guests without a HEALTH PASS, room service is offered for breakfast.

  • For lunch and dinner, option of delivery or our mason jar dishes.

  • Located in Biarritz center, no car is needed for shopping/the Grande Plage!

  • Choose our Privilege room for an unforgettable Sea View and added amenities

  • Family rooms that can accommodate up to 4 people with 2 bathrooms.

Hotel location

Hotel Mercure President Biarritz Plage

18 Place Georges Clemenceau
64200 biarritz
france

Tel: +33559246640

Fax: (+33)5/59249046

Check-in from 15h00

Check out up to 11h00

  • GARE SNCF DE BAYONNE :  6 2 FOCH

  • GARE SNCF DE BIARRITZ :  6 2 FOCH

  • By plane

    BIARRITZ PARME At 4km / 2.49 miles

  • By train

    BIARRITZ LA NEGRESS At 3km / 1.86 miles

GPS :43.481926, -1.559665

Hotel services

3 breakfasts

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Buffet Additional charge
    • Express Additional charge
    • Room service Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • No Meeting room
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 69 rooms
    • 3 rooms for people with reduced mobility
    • 8 family rooms
    • No connecting room
    • 69 non-smoking rooms
    • 9 floors
  • Languages spoken at the hotel
    • Spanish
    • English
    • French
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Porter
    • Porter
  • Desk equipment available
    • Umbrellas
  • Iron
    • Iron at reception
Access to property
  • Indigo-managed car park Additional charge
    • On site
  • Mercure Plaza Car Park Additional charge
    • Near the property
Family
  • Equipements for children
    • Bottle Warmer
  • Services for children
    • Childrens library

Our accommodation(s)

Choose from our modern and spacious Standard and Superior Rooms. Opt for Superior to get a wider choice of services. A sea view is also on offer, subject to availability. We also have suites for added comfort.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 50

  • Maximum capacity: 50 people

Find out more

Our guest reviews for
Hotel Mercure President Biarritz Plage

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,168 reviews

TripAdvisor Rating 4.0/5

881 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

very well located nice hotel

Customer review rating 4.0/5

Mario Solo - 11/11/2021 Confirmed reviews ALL

The hotel cannot be better located and is very nice, nice room, good bed and pillows, good breakfast. If you have a car it’s not as practical because the hotel’s garage is not there, however there is the possibility of parking in a public garage just besides the hotel which is reasonably priced (17€ per day). The staff was nice and gave advice fir good restaurants.

Average

Customer review rating 3.0/5

Yvonne D. Couples - 24/10/2021 Confirmed reviews ALL

Bed not made although we had been told that the room was " ready" ( we were an hour earlier than 3pm but I had advised in advance of early arrival). Tiny paper cups in rooms and minimal supplies ( Four star hotel ???). Extra tea/coffee/milk provided cheerfully on application but always had to be requested. No restaurant or snacks of any kind in hotel. Positives were very friendly staff very tolerant of our limited French. Excellent breakfast. Comfortable bed.

Well located

Customer review rating 3.0/5

Olivier Couples - 11/10/2021 Confirmed reviews ALL

Good hotel but rooms are very small. Also the air conditioning was switched to warm position and we could not cool the room. It was at least 25 degrees in the room as weather outside was very nice and sun was shinning. Hotel should adapt to weather conditions, not the hosts

Great Service

Customer review rating 4.5/5

Ken M. Solo - 10/10/2021 Confirmed reviews ALL

Staff were fantastic. So professional and always attentive and happy to help.

Price doesn’t match the quality

Customer review rating 2.5/5

Carla M. Families - 27/08/2021 Confirmed reviews ALL

The room doesn’t have the feel of a 4 star hotel - the yellow carpet is awful and the price (1 night almost 400€) with an extra bed / sofa without comfort resulted in backpain

Nice view

Customer review rating 4.0/5

Mikaela Families - 16/08/2021 Confirmed reviews ALL

Centrally located hotel in Biarritz with a nice view over the bay from the top floor rooms. Clean room with lots of light. Friendly staff and great breakfast. On the 4th floor we could hear the noise from the street. The 8th floor room was nice and quiet.

Good Central location

Customer review rating 4.5/5

Anonymous Couples - 02/08/2021 Confirmed reviews ALL

Well-located in centre of Biarritz. Beautiful views from room.

well located, welcome team

Customer review rating 5.0/5

Quentin L. Couples - 28/07/2021 Confirmed reviews ALL

In the city center, well located, clean rooms, no noise from outside

Good stay nothing wonderful for a mercure

Customer review rating 2.5/5

Barb Couples - 26/03/2021 Confirmed reviews ALL

Gréât location. No beauty kits in bathroom. I read the next day that we have to call for it. That is not normal for a four star hotel. Anyway it was ok.

Great team and super service at this friendly hôtel !

Customer review rating 5.0/5

Vivian L. Couples - 19/02/2021 Confirmed reviews ALL

During the Covid 19 pandemic we stayed at this hotel in Biarritz while managing our move to this city, our appartment is just a stone's throw away from the hotel. Everybody was so warm and welcoming - from reception staff to housekeeping staff.

Quality, accessible, welcoming hotel

Customer review rating 5.0/5

Kate A. Solo - 19/02/2021 Confirmed reviews ALL

This was my first visit to the Mercure President Biarritz Plage and I can't wait to go back. The hotel itself is perfectly placed in central Biarritz, close to both the shops and the beaches. The rooms are chic but very comfortable with plenty of space and the breakfast I chose was delicious and very generous. A very special thank you to all the staff, including everyone on reception, room service and cleaning staff who were particularly friendly, efficient and helpful.

A nice stay in the center of town

TripAdvisor rating 4.0/5

suet385 Couples - 14/01/2019 TripAdvisor review

Centrally located hotel within easy walking distance to most things. Breakfast was good and had a large selection and range. The hotel does not have a restaurant, but has an arrangement with a local nearby restaurant for evening room service. Car parking is next to hotel at 17€ a day. We had a pleasant stay.

two days in Biarritz

TripAdvisor rating 5.0/5

bill403 Solo travel - 02/01/2019 TripAdvisor review

The Mercure hotel, like the town of Biarritz is wonderful. I had a nice view of the ocean from my room. The staff was welcoming and the breakfast was very complete. This is an excellent place in the center of the community activities including a great market.

Madame, Monsieur, I thank you for your testimony and my staff and myself are very pleased that you enjoyed your stay. I am sentive about your message concerning the welcoming of my team and the quality of the breakfast. We hope to welcome you again, Receive my best wishes for this new year, Best regards,

Worst Hotel Ever

TripAdvisor rating 1.0/5

derekchelley Couples - 06/06/2018 TripAdvisor review

A really bad hotel experience. When we checked in we were told breakfast was included but when we checked out the next morning they said it wasn't and charged us €18 each for a cup of coffee and a croissant. The toilet in the room smelled of cigarette smoke, the curtains didn't close properly so the room couldn't get dark and it was so noisy I had to resort to earplugs - the only time in my two week stay in France, which included 2 separate hotels in central Paris, that earplugs were needed. This was supposed to be a 'Superior' room. I cannot recommend this hotel to anyone looking for a pleasant stay in Biarritz and I was glad I was only staying one night.

Dear Sir or Madam, We thank you for taking time to post your comment. We feel sorry that your experience was so poor with us. Regarding breakfast, there must be a misunderstanding as you receive yourself a booking confirmation via e-mail for a room without breakfast. Our receptionnists always give information for breakfast at check-in in case you change your mind and would like to have it. Our windows are soundproof but as we are located in the city center on the main place, there may be some nights more noisy than others. We regret it deeply. We hope to have the chance to welcome you again one day Kind regards

The best Accor place to be in Biarritz !

TripAdvisor rating 5.0/5

SanjeevSteffi Couples - 29/11/2017 TripAdvisor review

The hotel and the room with sea view is just awesome ! But above all the personnel : Alexandra and her night male colleague were very helpful and nice to guide us for our trip in Biarritz ! Special big thanks to them and hope Accor give them a bonus for their excellency at work !

Monsieur, Madame, A big thank you for this very nice message on tripadvisor and for the recommendation you made about the best Accor place to be in Biarritz. My team and I are delighted that your stay has gone well and for us your testimony it is a nice reward. Looking forward to welcoming you again, Regards,

Biarritz let down.

TripAdvisor rating 2.0/5

thedukeofderwenfawr Couples - 10/10/2017 TripAdvisor review

We booked a junior suite at Le President as a birthday treat for my wife. What a major let down ! The suite was small compared to others we have stayed in and the retro style bedroom and living area was not to our taste at all. Indeed for a hotel chain of this standing we could not understand how the quality of the furnishings seemed such poor quality. In contrast the bathroom was up-to date and the facilities excellent, however one of my wife's gripes was that , there were no complimentary toiletries, bathrobes or similar that one usually finds in a suite, especially at the price we paid. Indeed the toiletries provided were bog standard if you pardon the pun and we were really disappointed for the price paid. Also with a view over the car park this was not what I had in mind for her birthday. On the plus side the staff were very nice and our room kept spotlessly clean. Parking at 17euros a day in the adjacent car park was, I felt ok for the location. In summary whilst I appreciate taste is completely subjective unfortunately we were really disappointed with the suite, as it was relatively small, no view , and the interior retro design was to us nothing but tacky. I regret to say that at the price we paid overall this was the worse value I have encountered for a long time. As I stated previously the only redeeming features were the very friendly staff and the cleanliness which was faultless.

Madame, Monsieur, Thank you for choosing the Mercure President for your stay in Biarritz. I regret that the layout of our junior suite did not live up to your expectations. I am delighted that you enjoyed the professionalism of my team (they will be happy) as well as the cleanliness of the room. I hope that we will have the opportunity to welcome you for a next occasion, by occupying a room with "Sea view" for example. See you soon, Regards,

Disappointing room, mediocre breakfast

TripAdvisor rating 2.0/5

pandalarkin2016 Couples - 19/09/2017 TripAdvisor review

We were very disappointed at the small room & stupidly small twin beds which gave us a poor night's rest. Breakfast was very average. On departure we requested a refund for the price of breakfast (which we had pre-booked) as at Le Mans they advised us that we were entitled to free breakfast at our age in Mercure hotels. At Le Mans the refund was immediate but at Biarritz we were told it would need 'approval'.

Madame, Monsieur, You took the time to give us your opinion about your stay in our hotel, and we thank you. I am sorry that the service did not respond fully to your expectations and please accept my deepest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations earns your trust when you next stay with us. Looking forward to welcoming you shortly, Yours sincerely,

Well located, decent rooms, and efficient service

TripAdvisor rating 4.0/5

Bigcdot Couples - 22/08/2017 TripAdvisor review

Repeat visit to centrally located hotel. Chosen for location. Always take ocean view room. Service can be patchy in Biarritz, but this hotel's service tends to be consistently efficient at reception and in breakfast room, even if not particularly warm.

Madame, Monsieur, We thank you for sharing your opinion following your stay, it is a pleasure to read that you enjoyed the hotel and its facilities. However I regret that the warm service did not meet your expectations. Your remarks have been taken into consideration and will be share with the staff. We do hope to welcome you back soon and have another chance to better serve you in the near future. With my best regards,

Nice hotel in centre of town

TripAdvisor rating 5.0/5

Tiiu V Family - 12/08/2017 TripAdvisor review

Nice hotel in good place just over street is Lafayette store, grande beach, cafes and shops. Breakfast was quite good (traditional french breakfast, but there was even plant milk) and very helpful Mr David.

Madame, Monsieur, Thank you for your kind message on Tripadvisor, my staff will be very happy when I will share with them, especially Mr David. We hope to Welcome you once again for your next visit in Biarritz. Best Regards,

Good but pricey

TripAdvisor rating 4.0/5

TWJW Couples - 02/11/2016 TripAdvisor review

The drains in the bathroom aren't large enough for the amount of water the powerful shower provides. take the drain cover out whilst showering and it's fine. Lovely hotel and charming staff. expensive for a view of the car park though!

Madame, Monsieur, Thank you for your message on Tripadvisor. I am so sorry that the quality did not meet all your expectations, and I beg you to accept my sincerest apologies. However, I am glad that you enjoyed our establishment while finding, among other things, a charming staff. We offer rooms with sea views, but, indeed, the type of room you had (Junior Suite of 32sqm) is positioned with view to the rear of the hotel. We hope to welcome you next time, and that you will be able, perhaps, to take a room with a sea view. Yours Sincerly,

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