Novotel Tangerang 4 stars

Customer review rating (ALL Rating) 4.7/5 610 reviews

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Tangcity superblock, Jl. jend sudirman no. 1, 15117 TANGERANG, Indonesia

Description

Hotel extras

  • Free WiFi, work space, sofa, flat-screen TV

  • Naturally lit gym, kids' playground, pool, and rooftop garden

  • Regional and international dining, lounge bar

  • Grand Ballroom and 6 flexible event spaces

  • Adjoining Tangcity mall with shopping, dining options

Our accommodation(s)

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Hotel location

Novotel Tangerang

Tangcity superblock, Jl. jend sudirman no. 1
15117 TANGERANG
Indonesia

GPS:-6.194012, 106.633935

Telephone
Fax +62 21 29038899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE SQUARE

Enjoy a true dining experience 24/7 at our European and Asian-styled restaurant. There is a large choice of Asian and international specialities, à-la-minute cooking, which are served freshly to you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  610 reviews

Customer review rating 3.0/5

Bin X. Business - Confirmed reviews ALL

I don’t want say anymore, As the guest I have lived in this hotel near 90nights in this year(Including booked by Ctrip). I finally chose a hotel further away from where I worked because I was disappointed with my experience in the hotel.

Dear Mr. X., First and foremost, please accept our sincerest apologies for the disappointment and frustration you have experienced during your stays with us. We are truly grateful for the trust you have placed in Novotel Tangerang by choosing to stay with us for nearly 90 nights throughout this year, including reservations made through Ctrip. Your continued patronage means a great deal to us, which makes it especially disheartening to learn that your overall experience has not met your expectations. We are particularly saddened to know that the condition and maintenance of our facilities have affected your comfort to the extent that you have decided to stay at another hotel, despite its greater distance from your workplace. We fully understand that choosing accommodation for such an extended period is not simply about having a place to stay, but also about feeling comfortable, well cared for, and confident that the facilities are properly maintained. We sincerely regret that we have fallen short of providing the experience you deserved. Please be assured that your feedback is being taken seriously and will be shared with our management and Engineering teams for further review and improvement. We recognize that our long-staying guests deserve consistency, comfort, and a well-maintained environment throughout their stay. Mr. X., we would be grateful for the opportunity to regain your trust. Although we understand that your decision to stay elsewhere has been made following your disappointment, we sincerely hope this experience will not be the final chapter of your relationship with Novotel Tangerang. Should you ever consider returning, we would welcome the opportunity to personally look into your experience and provide the care and attention you should have received from the beginning. Thank you once again for your loyalty and for taking the time to share your honest feedback. We are genuinely sorry that we let you down, and we wish you all the very best. Our Best Regards, Vinna Front Office Manager

Customer review rating 5.0/5

Vicki H. Couples - Confirmed reviews ALL

Stayed for 2 nights transiting to Europe. The hotel is nice and only about 25 minutes to the airport. The stand out feature is the staff. Every single person we interacted with was unfailingly polite and helpful.

Dear Mr. VICKI H., Thank you for sharing your wonderful feedback following your recent two-night stay at Novotel Tangerang. We are delighted to know that you enjoyed our hotel facilities and found our location convenient for your transit journey to Europe, with easy access to the airport. It is especially rewarding to hear your appreciation for our team. Your kind recognition of the politeness and helpfulness of our staff means a great deal to us. We will certainly share your compliments with the entire team as encouragement to continue delivering genuine hospitality and memorable experiences to our guests. Thank you once again for choosing Novotel Tangerang. We look forward to welcoming you back on your next visit. Our Best Regards, Vinna Front Office Manager

Customer review rating 5.0/5

Monshi A. Families - Confirmed reviews ALL

All staff are friendly and helpfull all the need

Dear Mr. Monshi A., Thank you for your wonderful feedback. We are delighted to know that you had a comfortable stay and that our team members made a positive impression through their friendliness and helpfulness. Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering excellent service. We look forward to welcoming you back to Novotel Tangerang for another memorable stay. Our Best Regards, Vinna Front Office Manager

Customer review rating 4.0/5

Abang H. /. M. A. /. M. S. Friends - Confirmed reviews ALL

Breakfast foods very good & variety. Congrats

Dear Mr. ABANG H. /.. M.. A. /.. M.. S., Thank you for sharing your feedback following your stay at Novotel Tangerang. We are pleased to know that you had an overall pleasant experience and particularly enjoyed the quality and variety of our breakfast selection. However, we sincerely apologize for the inconvenience caused by the dusty carpet. Please rest assured that your comments have been shared with our Housekeeping team for further attention and improvement, as maintaining the cleanliness and comfort of our facilities is one of our priorities. We truly appreciate your constructive feedback and look forward to welcoming you back for an even better experience. Our Best Regards, Vinna Front Office Manager

Customer review rating 5.0/5

Cv J. Business - Confirmed reviews ALL

This is my third stay at Novotel Tangerang, and after spending many nights here, I am always happy to return. The hotel is excellent, and the friendly, welcoming staff make every stay feel special. As an Accor member, I truly appreciate the consistent service and attention to Accor standards that meet my expectations. The team makes me feel valued and well looked after. Thank you to everyone at Novotel Tangerang for making this a place I enjoy returning to again and again. I look forward to my next stay!

Dear Mr. J., Thank you for choosing Novotel Tangerang for your third stay and for sharing such a wonderful review. We are delighted to know that you continue to enjoy our convenient location, comfortable accommodations, and the warm hospitality of our team. It is especially rewarding to hear that our consistent service and commitment to Accor standards have met your expectations as an ALL Accor member. Your kind words are a great encouragement to our team to continue delivering memorable experiences and making every guest feel valued and well cared for. We truly appreciate your continued trust and loyalty, and we look forward to welcoming you back to Novotel Tangerang for another enjoyable stay. Our Best Regards, Vinna Front Office Manager

Other web-users rate our hotel

  • 298 reviews 9.4/10 Location
  • 485 reviews 8.5/10 Room
  • 765 reviews 9.4/10 Service
  • 6 reviews 7.9/10 WiFi
  • 438 reviews 9.5/10 Food
  • 300 reviews 8.8/10 Amenities
  • 269 reviews 9/10 Cleanliness
  • 231 reviews 9.4/10 Breakfast

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