Grand Mercure Bangalore 5 stars

Customer review rating (ALL Rating) 4.5/5 978 reviews

Best price
guarantee
Grand Mercure Bangalore - Image 1
Grand Mercure Bangalore - Image 2
Grand Mercure Bangalore - Image 3
Grand Mercure Bangalore - Image 4
12th Main Koramangala, 3rd Block, 560034 BENGALURU, India

Description

Hotel extras

  • Close proximity to major IT, business/financial hubs/districts, green parks & leisure spots.

  • Two premium restaurants, serving global and inspired Indian cuisine respectively.

  • Located amidst lush, peaceful surroundings with effortless connectivity to the city.

  • Pet-friendly stays for a stress-free travel experience.

  • All-suite rooms with kitchenettes, living rooms & select suites with balconies.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Grand Mercure Bangalore

12th Main Koramangala, 3rd Block
560034 BENGALURU
India

GPS:12.928873, 77.627443

Telephone
Fax +91 80 4512 1213

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  978 reviews

Customer review rating 4.0/5

Jean-philippe G. Business - Confirmed reviews ALL

Excellent service

Dear Jean-Philippe G., Thank you for your kind words regarding our service. We strive to provide an exceptional experience for our guests, and it is gratifying to know that you appreciated our efforts. We look forward to welcoming you back soon. Kind Regards, Parag Shah Grand Mercure Bangalore

Customer review rating 5.0/5

Adelina M. K. Families - Confirmed reviews ALL

Enjoyable 10 day stay with my kids for a family wedding. We enjoyed all of the amenities and the kind and friendly staff.

Dear Adelina M. K., Thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that you enjoyed our services, amenities, and the hospitality of our staff during your family wedding visit. We look forward to welcoming you and your family back in the future. Kind Regards, Parag Shah Grand Mercure Bangalore

Customer review rating 3.0/5

Kairavi D. Business - Confirmed reviews ALL

The location was good but there were several issues: My booking was for a suite with balcony but at check-in I was told that no rooms with balcony are available. This should be communicated beforehand. Seems very petty that you are trying to sneak a cheaper room and charge a higher price. There were a lot of mosquitoes in the room and as a guest it is ridiculous that I had to deal with them myself. Lastly, the managers at the breakfast buffet need to be attentive to all guests, not just a few select senior guests. I had to repeatedly remind them about my order while they directed all their attention to just ensuring two guests got everything they asked for immediately. As a regular at the Taj, I believe a lot more training is needed for your managerial staff in terms of hospitality and communication.

Dear Kairavi D., Thank you for taking the time to share your detailed feedback. While we are pleased that you appreciated our location, we sincerely regret that several aspects of your stay did not meet your expectations. Please accept our apologies for the disappointment regarding the room allocation. We understand how frustrating it must have been when the room booked did not match your expectations, and we regret that this was not communicated more clearly at the time of arrival. We are equally sorry to learn about the mosquitoes in your room and the inconvenience this caused throughout your stay. Your feedback has been shared with our Housekeeping and Engineering teams for immediate attention. We also regret that your breakfast experience was impacted by inconsistent service. Every guest deserves the same level of care and attentiveness, and we apologize that this was not reflected during your visit. Your comments have been discussed with our Food & Beverage leadership team to reinforce service standards and ensure a more attentive and personalized experience for all our guests. We sincerely appreciate your constructive feedback, as it helps us improve our services. We hope to have the opportunity to welcome you back and provide you with a stay that truly reflects the hospitality standards of Grand Mercure Bangalore. Kind Regards, Parag Shah Grand Mercure Bangalore

Customer review rating 1.5/5

Jaison J. Couples - Confirmed reviews ALL

water filter was not working, maintenance team couldnt fix it, Kettle was not working didnt bother to try and fix it., Bathrooms are outdated. Breakfast was poor! should be classified as a 5 star and be allowed to charge 5 star charges

Customer review rating 4.5/5

Ishita S. Families - Confirmed reviews ALL

I was traveling with an infant. The appartment room was very convenient. I could cook for my baby without the additonal hassle, and focus on work as well.

Dear Ishita S., Thank you for your positive feedback regarding your stay at Grand Mercure Bangalore. We are pleased to hear that you found our apartment room convenient for your needs while traveling with your infant. It is our goal to provide a comfortable experience for all our guests. Kind Regards, Parag Shah Grand Mercure Bangalore

Other web-users rate our hotel

  • 296 reviews 9.4/10 Location
  • 582 reviews 8/10 Room
  • 1,289 reviews 9.4/10 Service
  • 14 reviews 8.1/10 WiFi
  • 589 reviews 9.1/10 Food
  • 288 reviews 8.3/10 Comfort
  • 199 reviews 7.6/10 Cleanliness
  • 197 reviews 8.9/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Bengaluru Hotels