ibis Chennai City Centre 3 stars

Customer review rating (ALL Rating) 3.4/5 1,758 reviews

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ibis Chennai City Centre - Image 1
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690 Anna Salai, Mount Rd,, Near US Consulate,, Thousand Lights,, 600006 CHENNAI, India

Description

Hotel extras

  • Located in Chennai City Centre

  • Longest breakfast

  • State-of-the-art Meeting and event facilities

  • Complimentary shuttle service to the US consulate every half an hour

  • Direct connectivity to the Airport via adjacent metro station

Our accommodation(s)

Hotel location

ibis Chennai City Centre

690 Anna Salai, Mount Rd,, Near US Consulate,, Thousand Lights,
600006 CHENNAI
India

GPS:13.057174, 80.256812

Telephone
Fax +91 44 7122 5599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • Room service

SPICE IT

Guests can enjoy the on-site multi-cuisine restaurant- Spice It and unwind with your friends over a drink & quirky selection of bar bites at the Spice It Bar. We serve continental and Indian cuisines along with authentic regional dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.4/5  1,758 reviews

Customer review rating 4.0/5

Mandar S. Couples - Confirmed reviews ALL

The room size is fine for the amount charged, but the food could be better.

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to know that you found the room size appropriate for the value offered. At the same time, we sincerely appreciate your comments regarding the food. We regret that it did not fully meet your expectations. Your feedback has been shared with our culinary team for careful review, as we continuously strive to enhance the quality, taste, and variety of our offerings. Guest insights like yours are invaluable in helping us improve and deliver a more satisfying dining experience. We truly value your input and hope to have the opportunity to welcome you again and provide you with an even better overall experience. Warm regards, Parvez Damad General Manager

Customer review rating 3.5/5

Rafi S. R. Solo - Confirmed reviews ALL

eventhough it is a very small room, stay was good but the issue is that, visitors are not allowed which is not acceptable one.

Dear Guest, Thank you for sharing your feedback with us. We are pleased to know that you had a comfortable stay overall despite the room size. We understand your concern regarding the visitor policy. Please allow us to clarify that this policy is in place to ensure the safety, security, and privacy of all our guests, in line with our operational guidelines. We do recognize that this may feel restrictive, and we truly appreciate your perspective on the matter. Your feedback is important to us, and we will certainly take it into consideration as we continuously review our policies to better balance guest convenience with safety standards. We hope to have the opportunity to welcome you again and provide you with an even better experience. Warm regards, Parvez Damad General Manager

Customer review rating 2.5/5

Rajeesh N. Business - Confirmed reviews ALL

But congested,main issue was my room have compete dust and I got itching and allergies overnight .I have informed to receptionist.Service and breakfast was good

Dear Guest, Thank you for sharing your feedback with us. We are pleased to know that you appreciated our service and breakfast offerings. However, we are truly sorry to learn about the discomfort you experienced due to the cleanliness of the room. The presence of dust and the resulting allergies you described are unacceptable and do not reflect the standards we strive to maintain. We sincerely apologize for the inconvenience and distress caused. We appreciate you bringing this to the attention of our reception team during your stay. Please be assured that your feedback has been shared with our housekeeping team for immediate review and corrective action to ensure such lapses are not repeated. Your comfort and well-being are extremely important to us, and we regret that we fell short on this occasion. We hope you will consider giving us another opportunity to provide you with a much improved and comfortable stay. Warm regards, Parvez Damad General Manager

Customer review rating 0.5/5

Mukesh K. Business - Confirmed reviews ALL

Worst Experience ..

Dear Mukesh K., I sincerely regret that your check-in experience and room condition did not meet your expectations. It is our policy to ensure that all amenities are readily available, and I apologize for any inconvenience you faced. We take your feedback seriously and will strive to improve. Warm Regards, Parvez DAMAD General Manager

Customer review rating 0.5/5

Bedi P. Families - Confirmed reviews ALL

Bathroom was messy, it has faecal remains, disgusting. Interglobe and Accor should convert this to a Porta cabins brand synonymous with those cheap motel seen in the urban Paris and New York. We paid at the hotel reception for the first night, at the reception while checking in. Entered the room, We thought for few mins and checked out immediately. They said no refund, I said it’s ok. They kept Rs.4900 for nothing, which I perceived as loss. We then checked in to grand Hyatt Chennai. The second day at Hyatt, I’m getting a call from ibis saying, that I didn’t pay for the second day in ibis. First of all, I didn’t stay for the first day, but paid, then did a decent check out at the reception and told we are leaving. Then why they called me to pay for the second day. So where did the first days money go? Not accounted? Did th system didn’t know that I checked immediately after check in ? After I got the debt collectors call from ibis, I decided that I want the first day refund. The motel manager told, he will investigate and call be back before eod. It has been 5 days, no response. I need my refund.

Dear Guest, Thank you for bringing this matter to our attention. We are extremely concerned to read about your experience and sincerely apologize for the unacceptable condition of the bathroom upon your arrival. This falls far below our hygiene and service standards, and we fully understand how distressing and disappointing this must have been. Please be assured that such lapses are taken very seriously, and we have initiated an immediate review with our housekeeping and supervisory teams to prevent any recurrence. We also regret the inconvenience and frustration caused regarding the billing and communication after your checkout. Based on your account, it is clear that there has been a breakdown in coordination and a lack of clarity in reflecting your early departure in our system. Additionally, the follow-up call requesting payment for a second night should not have occurred given the situation you described, and we sincerely apologize for the distress caused. Your concern regarding the refund for the first night is completely valid, especially considering that you were unable to continue your stay due to the room condition. It is disappointing to hear that you have not received a response despite being assured of a follow-up. This is not the level of service we strive to provide. We will prioritize and expedite the refund process. Please be assured that your case will be handled with urgency, and we will ensure appropriate resolution and accountability. Once again, we deeply apologize for your experience and the inconvenience caused. We truly value your feedback and hope to restore your confidence in us. Warm regards, Parvez Damad General Manager

Other web-users rate our hotel

  • 661 reviews 9.1/10 Location
  • 2,014 reviews 4.3/10 Room
  • 3,143 reviews 7.9/10 Service
  • 55 reviews 5.8/10 WiFi
  • 954 reviews 4.7/10 Cleanliness
  • 938 reviews 8.8/10 Breakfast
  • 890 reviews 1.5/10 Comfort
  • 16 reviews 8.5/10 Wellness Area

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