ibis Chennai City Centre 3 stars

Customer review rating (ALL Rating) 3.5/5 1,759 reviews

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ibis Chennai City Centre - Image 1
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690 Anna Salai, Mount Rd,, Near US Consulate,, Thousand Lights,, 600006 CHENNAI, India

Description

Hotel extras

  • Located in Chennai City Centre

  • Longest breakfast

  • State-of-the-art Meeting and event facilities

  • Complimentary shuttle service to the US consulate every half an hour

  • Direct connectivity to the Airport via adjacent metro station

Our accommodation(s)

Hotel location

ibis Chennai City Centre

690 Anna Salai, Mount Rd,, Near US Consulate,, Thousand Lights,
600006 CHENNAI
India

GPS:13.057174, 80.256812

Telephone
Fax +91 44 7122 5599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • Room service

SPICE IT

Guests can enjoy the on-site multi-cuisine restaurant- Spice It and unwind with your friends over a drink & quirky selection of bar bites at the Spice It Bar. We serve continental and Indian cuisines along with authentic regional dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  1,759 reviews

TripAdvisor Rating  4.5/5  1,245 reviews

Certificate of excellence 2024

A good time spent with team

TripAdvisor rating 4.0/5

ejaz_nahri TripAdvisor review

It was a great experiance. Can not compare with 5star but great for its range. U had a team dinner and was happy to have received the desired care from Shobhna and Madan. They were very prompt and responsive. The food was good and service was quick.

Service is nice

TripAdvisor rating 5.0/5

Arun24k TripAdvisor review

Room cleaning was good by housekeeping Prabhat ..service was good .location was perfect ..should have variety in food ..hygiene

Customer review rating 0.5/5

Shuvra C. Families - Confirmed reviews ALL

This is my second visit to IBIS Chennai and I haven’t seen any improvement. Reception always takes longer time to check in. For room service, multiple follow ups are needed.

Dear Shuvra C., Thank you for your feedback regarding your recent stay at ibis Chennai City Centre. I regret to hear that your experience did not meet your expectations, particularly concerning the check-in process and room service efficiency. Your comments have been noted for our ongoing improvement efforts. Warm Regards, Parvez DAMAD General Manager

Customer review rating 1.5/5

Cherukurimrs H. Business - Confirmed reviews ALL

The hall was stinking not sure why but it smelled very bad, run was ok ok not up to the mark

Dear Cherukurimrs H., Thank you for your feedback. I sincerely apologize for the unpleasant experience you encountered during your stay. Cleanliness is a priority for us, and your comments will be taken into consideration as we continually strive to improve our guest experience. Warm Regards, Parvez DAMAD General Manager

Customer review rating 1.5/5

Tophan P. Families - Confirmed reviews ALL

I booked one room in the hotel for one night only and reached around 1 pm. I asked about lunch. I was advised in reception to use in room dining service. The room given to me was on the 9th floor where extensive painting was being done. It profusely smelt of paints and chemicals. There were giant hose pipe like things all over the corridor which was being used for painting. The room was very small. There was pervasive smell of chemicals all over the room. After entering the room and trying to order for food we found that telephone was not working. We came down to reception and reported. It was told that the hotel was running full and they will try to move us to another floor. We requested to have lunch on ala carte basis as they had denied while checking in. We were in distress and decided to adjust some how. As the room had been booked by one of my friends I informed him. But back in the room we further discovered that the ac control was not working. It was constant at chillingly 20 deg. There was leakage in the bathroom. They offered a different room after about 3 hours. I decided not to stay in the hotel. Already 3 hours of 9 had passed. I didn't know what more was going to come. I booked in another hotel and check out. IT SHOULD HAVE APPROPRIATE ON THE PART OF THE HOTEL TO ALLOT A DIFFERENT ROOM FROM THE BEGINNING AFTER CONFIRMING THAT BASIC SERVICES WORKED.

Dear Mr. P., Thank you for sharing your concerns regarding your recent stay with us. I sincerely regret to learn about the inconveniences you experienced during your visit. The ongoing maintenance work is aimed at enhancing our facilities, and I apologize for the disturbance it caused, particularly with the odor from the painting. We strive to ensure our guests are comfortable and informed about any ongoing work prior to their arrival. I understand the frustration you faced with the non-functional telephone and air conditioning unit, as well as the bathroom leakage. Your feedback regarding the room assignment and the delay in relocating you is duly noted. It is our policy to ensure that all room amenities are in proper working condition prior to occupancy, and I am sorry that this was not adhered to in your case. We appreciate your understanding and patience, and your comments will be taken into consideration in our ongoing efforts to improve guest satisfaction. Warm Regards, Parvez DAMAD General Manager

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Other web-users rate our hotel

  • 743 reviews 9.3/10 Location
  • 2,098 reviews 4.5/10 Room
  • 3,181 reviews 8/10 Service
  • 69 reviews 6.5/10 WiFi
  • 975 reviews 8.9/10 Breakfast
  • 919 reviews 5/10 Cleanliness
  • 905 reviews 1.6/10 Comfort
  • 18 reviews 8.7/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.