ibis Chennai City Centre 3 stars

Customer review rating (ALL Rating) 3.4/5 1,727 reviews

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ibis Chennai City Centre - Image 1
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690 Anna Salai, Mount Rd,, Near US Consulate,, Thousand Lights,, 600006 CHENNAI, India

Description

Hotel extras

  • Located in Chennai City Centre

  • Longest breakfast

  • State-of-the-art Meeting and event facilities

  • Complimentary shuttle service to the US consulate every half an hour

  • Direct connectivity to the Airport via adjacent metro station

Our accommodation(s)

Book this hotel
Room 1

Hotel location

ibis Chennai City Centre

690 Anna Salai, Mount Rd,, Near US Consulate,, Thousand Lights,
600006 CHENNAI
India

GPS:13.057174, 80.256812

Telephone
Fax +91 44 7122 5599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • Room service

SPICE IT

Guests can enjoy the on-site multi-cuisine restaurant- Spice It and unwind with your friends over a drink & quirky selection of bar bites at the Spice It Bar. We serve continental and Indian cuisines along with authentic regional dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.4/5  1,727 reviews

Customer review rating 0.5/5

Santosh B. Business - Confirmed reviews ALL

Dear Mr. B., Thank you for taking the time to share your feedback. We are truly sorry to learn that you were not happy with your stay. Please accept our sincere apologies for falling short of your expectations. At our hotel, we strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we were unable to do so during your visit. Your feedback is valuable to us and has been shared with the relevant teams for review and improvement. We hope you will give us another opportunity in the future to provide you with a better experience. Warm regards, Parvez Damad General Manager

Customer review rating 1.5/5

V. K. A. V. K. A. Business - Confirmed reviews ALL

Dear Mr. V. K.. A., Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize that your experience did not meet your expectations. We regret to learn that you found the room and bathroom size inconvenient and experienced a delay in receiving hot water. We are also sorry for the lack of in-room contact information and for the service shortcomings you encountered during your stay. Please note that the room dimensions are standardized according to the category booked; however, we understand that they may not suit every guest's preferences. Your comments regarding the hot water supply, room amenities, and service have been shared with the relevant teams for immediate review and improvement. We value your feedback and appreciate you bringing these concerns to our attention. We hope to have the opportunity to welcome you again and provide a much-improved experience. Warm regards, Parvez Damad General Manager

Customer review rating 4.5/5

Ezhil R. Business - Confirmed reviews ALL

Dear R., Thank you for taking the time to share your feedback. We are delighted to know that you had a great stay with us. Your kind words are truly appreciated and serve as motivation for our team to continue delivering exceptional hospitality experiences. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Parvez Damad General Manager

Customer review rating 2.0/5

Amita R. Solo - Confirmed reviews ALL

Dear Ms. Amita r., Thank you for taking the time to share your detailed feedback and for speaking so honestly about your recent stay with us. First and foremost, I sincerely apologize for the inconveniences you experienced, particularly with the malfunctioning key card, the missing shower gel in the bathroom, the Wi-Fi connectivity issues, and the delay in responding to phone calls. These are certainly not the standards we strive to deliver, and I completely understand how these issues affected your overall experience. Please be assured that your feedback has been shared with the concerned departments. The team has been briefed, and the necessary corrective actions have been initiated to prevent such occurrences in the future. We are also reviewing our operational processes and staffing to ensure that our guests receive prompt and efficient service at all times. On a positive note, I am delighted to know that you enjoyed your dining experience. Your appreciation has been shared with our Food & Beverage team, who will be pleased to know they contributed positively to your stay. Thank you as well for your encouraging words and for recognizing that, despite the shortcomings, you still found us to be a suitable choice for your stay. Your understanding and constructive feedback are truly appreciated. We would be grateful for the opportunity to welcome you back and provide you with the seamless and comfortable experience you rightfully expect from us. Kindly let me know when you plan your next visit, and I will personally ensure that every aspect of your stay is looked after. Thank you once again for your valuable feedback. We look forward to welcoming you back and delivering a much-improved experience. Warm regards, Parvez Damad General Manager

Customer review rating 2.5/5

Liya A. Couples - Confirmed reviews ALL

Dear Mr. Liya A., Thank you for sharing your additional feedback regarding your stay. I am sorry to learn that you found the room to be congested and that the bed did not provide the level of comfort you expected. Guest comfort is extremely important to us, and I understand how these aspects can significantly impact the overall stay experience. While our room layouts are designed in line with the ibis brand concept, we recognize that comfort preferences vary from guest to guest. Your comments regarding the room size and bedding quality have been duly noted and shared with the concerned teams for review and consideration. We sincerely appreciate your honest feedback, as it helps us identify areas where we can improve and enhance the guest experience. Please accept our apologies for the inconvenience caused. Despite these shortcomings, we are grateful for your constructive observations and for giving us the opportunity to address them. We hope to welcome you back in the future and provide you with a much more comfortable and enjoyable stay. Should your travels bring you back to Chennai, please feel free to contact me directly, and I will personally assist in making the necessary arrangements for your stay. Warm regards, Parvez Damad General Manager

Other web-users rate our hotel

  • 686 reviews 9.1/10 Location
  • 2,166 reviews 4.7/10 Room
  • 3,154 reviews 7.9/10 Service
  • 52 reviews 6.2/10 WiFi
  • 1,008 reviews 5.3/10 Cleanliness
  • 986 reviews 1.8/10 Comfort
  • 915 reviews 8.8/10 Breakfast
  • 13 reviews 8.8/10 Wellness Area

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