ibis Chennai City Centre 3 stars

Customer review rating (ALL Rating) 3.4/5 1,770 reviews

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ibis Chennai City Centre - Image 1
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690 Anna Salai, Mount Rd,, Near US Consulate,, Thousand Lights,, 600006 CHENNAI, India

Description

Hotel extras

  • Located in Chennai City Centre

  • Longest breakfast

  • State-of-the-art Meeting and event facilities

  • Complimentary shuttle service to the US consulate every half an hour

  • Direct connectivity to the Airport via adjacent metro station

Our accommodation(s)

Hotel location

ibis Chennai City Centre

690 Anna Salai, Mount Rd,, Near US Consulate,, Thousand Lights,
600006 CHENNAI
India

GPS:13.057174, 80.256812

Telephone
Fax +91 44 7122 5599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • Room service

SPICE IT

Guests can enjoy the on-site multi-cuisine restaurant- Spice It and unwind with your friends over a drink & quirky selection of bar bites at the Spice It Bar. We serve continental and Indian cuisines along with authentic regional dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.4/5  1,770 reviews

TripAdvisor Rating  4.5/5  1,244 reviews

Customer review rating 0.5/5

Aishwarya N. Business - Confirmed reviews ALL

Stained and torn bedsheets, doors that don’t latch properly but this Ibis still gets bookings because of its location. Small rooms and tiny bathrooms are part of the deal with a budget hotel so I won’t complain about that but when a hotel cannot do the bare minimum in terms of hygiene there is a serious problem. I stayed here twice recently and both times I got rooms with stained bedsheets. When i asked housekeeping to change it they tried to replace it with a torn bedsheet and when I called it out they asked me to change the room instead of them changing the sheets. The bathroom had strands of hair around. The room door latch was not properly aligned and could not be used. The staff did not respond to my concerns in a satisfactory manner, they simply smiled and ignored what I said. No apology no acknowledgment. But I hope people reading this reconsider staying here until the management makes some serious changes. This is NOT like other Ibis properties in the country.

Dear Aishwarya N., Thank you for taking the time to share your feedback regarding your recent stays at ibis Chennai City Centre. I sincerely regret to learn about the issues you encountered during your visits. Maintaining high standards of cleanliness is of utmost importance to us, and I apologize that we fell short of your expectations in this regard. I understand your frustration regarding the condition of the bedsheets and the response from our housekeeping team. It is our policy to ensure that all linens meet our hygiene standards, and your experience does not reflect our commitment. Additionally, I regret that your concerns regarding the door latch and bathroom cleanliness were not addressed appropriately by our staff. I assure you that this feedback will be shared with the relevant departments to improve our service quality. Your feedback is invaluable, and we appreciate your candid comments. We hope to have the opportunity to better serve you in the future. Warm Regards, Parvez DAMAD General Manager

Customer review rating 1.5/5

Arun T. B. Families - Confirmed reviews ALL

Very poor.

Dear Arun t. B., Thank you for your feedback regarding your recent experience at our hotel. I sincerely apologize for the unsatisfactory service you encountered at the reception. Your comments will be taken into consideration as we continually strive to improve our guest experience. Warm Regards, Parvez DAMAD General Manager

Customer review rating 0.5/5

Gunaseelan .. Business - Confirmed reviews ALL

In the reception, only one person was there, and it took nearly 20 minutes to check in. Then the bathroom was very small, with only a hand shower provided, which was very cumbersome. No towel or dental kit was provided. When I rang up the reception, nobody picked up the call. It was not worth paying 6100 rupees.

Dear Gunaseelan, Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the delays you experienced during check-in and the inconvenience regarding the bathroom amenities. We strive to provide a comfortable experience for our guests, and I regret that we fell short in certain areas. Your comments will be reviewed with our team to ensure improvements are made in the future. Warm Regards, Parvez DAMAD General Manager

Customer review rating 4.0/5

Sanjeeve R. Business - Confirmed reviews ALL

I loved every bit of it except that we do not have helpers to get our luggage to the room during check-in.

Dear Sanjeeve R., Thank you for your kind words regarding your stay at ibis Chennai City Centre. We are pleased to hear that you enjoyed our location and found your stay comfortable. We appreciate your feedback regarding luggage assistance during check-in and will take it under advisement for future considerations. Warm Regards, Parvez DAMAD General Manager

Customer review rating 4.0/5

Gautam K. Business - Confirmed reviews ALL

1. Checkin and checkout: Very efficient and smooth. 2. Property bit old, all fixtures and furniture feel old. 3. VFM breakfast. 4. Great idea of placing online orders for room service. I had an unfortunate expirience where what I ordered was not available and didn't find out about it till I called to check after an hour. Had to place another order.. meant two hours wasted waiting for food. Staff could have let me know proactively on receiving order.

Dear Gautam K., Thank you for your feedback regarding your recent stay with us. We are pleased to learn that you appreciated our location and found the check-in and check-out processes efficient. Your comments about the maintenance of the property and the need for staff training have been duly noted. We strive to maintain a high standard, and your insights are invaluable to our ongoing improvements. We apologize for the inconvenience you experienced with your room service order. Communication is key, and we regret that our team did not proactively inform you about the unavailability of your selection. Your experience helps us to enhance our service delivery. Warm Regards, Parvez DAMAD General Manager

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Other web-users rate our hotel

  • 731 reviews 9.3/10 Location
  • 2,109 reviews 4.7/10 Room
  • 3,216 reviews 8.2/10 Service
  • 64 reviews 6.5/10 WiFi
  • 975 reviews 9/10 Breakfast
  • 947 reviews 5.1/10 Cleanliness
  • 914 reviews 1.6/10 Comfort
  • 18 reviews 8.7/10 Wellness Area

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