ibis Chennai City Centre 3 stars

Customer review rating (ALL Rating) 3.4/5 1,782 reviews

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ibis Chennai City Centre - Image 1
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690 Anna Salai, Mount Rd,, Near US Consulate,, Thousand Lights,, 600006 CHENNAI, India

Description

Hotel extras

  • Located in Chennai City Centre

  • Longest breakfast

  • State-of-the-art Meeting and event facilities

  • Complimentary shuttle service to the US consulate every half an hour

  • Direct connectivity to the Airport via adjacent metro station

Our accommodation(s)

Hotel location

ibis Chennai City Centre

690 Anna Salai, Mount Rd,, Near US Consulate,, Thousand Lights,
600006 CHENNAI
India

GPS:13.057174, 80.256812

Telephone
Fax +91 44 7122 5599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • Room service

SPICE IT

Guests can enjoy the on-site multi-cuisine restaurant- Spice It and unwind with your friends over a drink & quirky selection of bar bites at the Spice It Bar. We serve continental and Indian cuisines along with authentic regional dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.4/5  1,782 reviews

Customer review rating 5.0/5

Madhu S. T. Business - Confirmed reviews ALL

Good

Dear Madhu S. T., Thank you for your positive feedback. We are delighted to hear that you had a good experience during your stay. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Warm Regards, Parvez DAMAD General Manager

Customer review rating 4.0/5

Maniprakash V. Families - Confirmed reviews ALL

Excellent location, courteous staff, fine breakfast. We were two but only one towel placed and shaving kit missing.

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are truly pleased to know that you appreciated our excellent location, found our staff courteous, and enjoyed the breakfast. Your kind words are a great motivation for our team. At the same time, please accept our sincere apologies for the inconvenience you experienced regarding the room amenities. It is certainly not the standard we strive to maintain to have insufficient towels or missing essentials such as a shaving kit. We have shared your feedback with our housekeeping team to ensure better attention to detail and to prevent such oversights in the future. We truly appreciate you bringing this to our notice, as it helps us improve our services. We hope to have the opportunity to welcome you again and provide you with a seamless and more comfortable experience. Warm regards, Parvez Damad General Manager

Customer review rating 1.0/5

Rk J. Business - Confirmed reviews ALL

price and facilities should match. Being 3 star hotel charging rate at par with 5 star hotel in the area. Initially booked for three days, but seeing the quality decided to shift to Radisson which I got on the same rate.

Dear Guest, Thank you for taking the time to share your feedback with us. We regret to learn that you felt the pricing did not match the facilities provided. Your concern regarding the room rates compared to other hotels in the area is duly noted, and we understand how important value for money is when choosing accommodation. We are also sorry to hear that your experience led you to shorten your stay and move to another property. This is certainly not the experience we aim to deliver, and your comments have been shared with the concerned teams for review and improvement. Guest feedback such as yours helps us reassess our offerings and ensure we deliver better value and service. We sincerely hope you will consider giving us another opportunity in the future to provide you with a more satisfying experience. Warm regards, Parvez Damad General Manager

Customer review rating 3.5/5

Santosh K. Business - Confirmed reviews ALL

Areas that you may like to look into, a) Reservation information not available at site in advance. b) Whether the rooms are being checked thoroughly prior to check in. (Completeness of amenities kit, operability of door lock were a couple of things that I noticed)

Dear Mr. K., Thank you for sharing your feedback with us. Please accept our sincere apologies for the inconvenience caused during your recent experience. We regret that the reservation details were not available at the property prior to arrival. This is not the level of service we strive to provide, and we understand how this would have impacted the overall experience. We are also truly sorry to learn about the concerns regarding room readiness. The issues you highlighted, particularly with the completeness of the amenities kit and the operability of the door lock, are indeed concerning. Please be assured that guest comfort and safety remain our highest priorities, and it is disappointing to note that we fell short in this instance. Your feedback has been taken very seriously and shared with the relevant teams for immediate attention. Once again, please accept our sincere apologies for the inconvenience caused. We truly value your feedback and hope to have the opportunity to provide you with a much better experience in the future. Warm regards, Parvez Damad General Manager

Customer review rating 4.0/5

Sairam B. Business - Confirmed reviews ALL

It was easy access as there is a nearby metro station, the staff were good but the check-in process was time taking, it would be better if they improve the check-in process. Also provide complementary breakfast.

Dear Sairam B., Thank you for your positive feedback regarding the accessibility of our location and the helpfulness of our staff. I sincerely appreciate your suggestion about improving the check-in process and providing complimentary breakfast. Your insights are valuable as we strive to enhance our guest experience. I personally look forward to welcoming you back soon. Warm Regards, Parvez DAMAD General Manager

Other web-users rate our hotel

  • 678 reviews 9.1/10 Location
  • 2,031 reviews 4.4/10 Room
  • 3,151 reviews 8.1/10 Service
  • 59 reviews 5.8/10 WiFi
  • 954 reviews 4.9/10 Cleanliness
  • 944 reviews 8.8/10 Breakfast
  • 886 reviews 1.5/10 Comfort
  • 17 reviews 8.8/10 Wellness Area

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