ibis Chennai City Centre 3 stars

Customer review rating (ALL Rating) 3.5/5 1,766 reviews

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ibis Chennai City Centre - Image 1
ibis Chennai City Centre - Image 2
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690 Anna Salai, Mount Rd,, Near US Consulate,, Thousand Lights,, 600006 CHENNAI, India

Description

Hotel extras

  • Located in Chennai City Centre

  • Longest breakfast

  • State-of-the-art Meeting and event facilities

  • Complimentary shuttle service to the US consulate every half an hour

  • Direct connectivity to the Airport via adjacent metro station

Our accommodation(s)

Hotel location

ibis Chennai City Centre

690 Anna Salai, Mount Rd,, Near US Consulate,, Thousand Lights,
600006 CHENNAI
India

GPS:13.057174, 80.256812

Telephone
Fax +91 44 7122 5599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • Room service

SPICE IT

Guests can enjoy the on-site multi-cuisine restaurant- Spice It and unwind with your friends over a drink & quirky selection of bar bites at the Spice It Bar. We serve continental and Indian cuisines along with authentic regional dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  1,766 reviews

TripAdvisor Rating  4.5/5  1,244 reviews

Certificate of excellence 2024

Customer review rating 1.5/5

Cherukurimrs H. Business - Confirmed reviews ALL

The hall was stinking not sure why but it smelled very bad, run was ok ok not up to the mark

Dear Cherukurimrs H., Thank you for your feedback. I sincerely apologize for the unpleasant experience you encountered during your stay. Cleanliness is a priority for us, and your comments will be taken into consideration as we continually strive to improve our guest experience. Warm Regards, Parvez DAMAD General Manager

Customer review rating 1.5/5

Tophan P. Families - Confirmed reviews ALL

I booked one room in the hotel for one night only and reached around 1 pm. I asked about lunch. I was advised in reception to use in room dining service. The room given to me was on the 9th floor where extensive painting was being done. It profusely smelt of paints and chemicals. There were giant hose pipe like things all over the corridor which was being used for painting. The room was very small. There was pervasive smell of chemicals all over the room. After entering the room and trying to order for food we found that telephone was not working. We came down to reception and reported. It was told that the hotel was running full and they will try to move us to another floor. We requested to have lunch on ala carte basis as they had denied while checking in. We were in distress and decided to adjust some how. As the room had been booked by one of my friends I informed him. But back in the room we further discovered that the ac control was not working. It was constant at chillingly 20 deg. There was leakage in the bathroom. They offered a different room after about 3 hours. I decided not to stay in the hotel. Already 3 hours of 9 had passed. I didn't know what more was going to come. I booked in another hotel and check out. IT SHOULD HAVE APPROPRIATE ON THE PART OF THE HOTEL TO ALLOT A DIFFERENT ROOM FROM THE BEGINNING AFTER CONFIRMING THAT BASIC SERVICES WORKED.

Dear Mr. P., Thank you for sharing your concerns regarding your recent stay with us. I sincerely regret to learn about the inconveniences you experienced during your visit. The ongoing maintenance work is aimed at enhancing our facilities, and I apologize for the disturbance it caused, particularly with the odor from the painting. We strive to ensure our guests are comfortable and informed about any ongoing work prior to their arrival. I understand the frustration you faced with the non-functional telephone and air conditioning unit, as well as the bathroom leakage. Your feedback regarding the room assignment and the delay in relocating you is duly noted. It is our policy to ensure that all room amenities are in proper working condition prior to occupancy, and I am sorry that this was not adhered to in your case. We appreciate your understanding and patience, and your comments will be taken into consideration in our ongoing efforts to improve guest satisfaction. Warm Regards, Parvez DAMAD General Manager

Customer review rating 0.5/5

Praveen W. Business - Confirmed reviews ALL

They had renovation going on and they allocated rooms which had extremely paint and damp smell. Avoid this place..Not worth the money

Dear Praveen W., Thank you for your feedback. I sincerely apologize for the discomfort you experienced during your stay due to the ongoing renovations. We strive to provide a pleasant environment, and your comments will be taken into consideration for future improvements. Warm Regards, Parvez DAMAD General Manager

Customer review rating 4.0/5

Jatin C. C. Solo - Confirmed reviews ALL

Good

Dear Jatin C. C., Thank you for your positive feedback. We are delighted to hear that you had a good stay with us. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Warm Regards, Parvez DAMAD General Manager

Customer review rating 0.5/5

Dona C. J. Business - Confirmed reviews ALL

Very disappointing stay at IBIS Chennai. I arrived around 7:30 PM and returned after dinner, only to face multiple issues. The first room key didn’t work, and I was made to wait in the hallway around 10 PM while they tried fixing it. Then I was shifted to another room where the light had a loose connection—the light would go off whenever the door was closed. Despite clearly asking for a room change, there was confusion, and again I was made to wait in the hallway. I finally got a room only by 10:45 PM. The room was dusty, the kettle had a loose contact, and the cupboards were not properly fixed. Poor maintenance and very unprofessional handling. Would not recommend.

Dear Dona C. J., Thank you for sharing your feedback regarding your recent stay at ibis Chennai City Centre. I sincerely apologize for the inconveniences you experienced during your arrival and the subsequent issues with your accommodations. It is disheartening to learn that the initial key malfunction and the subsequent room changes caused you considerable discomfort and delay. We strive to maintain the highest standards of room quality and service, and I regret that we fell short during your visit. Your comments regarding the cleanliness and maintenance of the room have been duly noted and will be addressed with our team to ensure improvements are made. Your experience does not reflect our commitment to guest satisfaction, and I appreciate you bringing these matters to our attention. We value your feedback as it helps us enhance our services. Thank you once again for your comments, and I hope you will consider giving us another opportunity in the future. Warm Regards, Parvez DAMAD General Manager

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Other web-users rate our hotel

  • 743 reviews 9.3/10 Location
  • 2,098 reviews 4.5/10 Room
  • 3,181 reviews 8/10 Service
  • 69 reviews 6.5/10 WiFi
  • 975 reviews 8.9/10 Breakfast
  • 919 reviews 5/10 Cleanliness
  • 905 reviews 1.6/10 Comfort
  • 18 reviews 8.7/10 Wellness Area

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