Customer review rating (ALL Rating) 4.5/5 1,645 reviews
Mercure Amiens Cathedrale Hotel
21 23 rue Flatters
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Access: 500 m / 0.31 mi 10 min walk / 5 min drive
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The chef proposes a refined French cuisine featuring fresh, seasonal produce, in a cozy restaurant with warm decor. Brunch is available to all from midday on Sunday. Private spaces can be hired for your events.
Choose from the hotel's rooms and suites: Standard or Privilege Rooms, Prestige or Cathedral Suites with a balcony and magnificent views of the cathedral.
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Our guest reviews
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tres bien / situation confort restaurant
Customer review rating 5.0/5
D. Couples - Confirmed reviews ALL
Monsieur D., Merci d'avoir partagé votre avis sur votre expérience à l’Hôtel Mercure Amiens Cathédrale. Sachez que votre opinion est très importante pour nous, car cela nous aide à améliorer notre prestation. Nous serons enchantés de vous recevoir à nouveau à l’Hôtel Mercure Amiens Cathédrale et vous souhaitons une excellente journée. Cordialement, Pauline Commerciale Groupe Tourisme & Affaire
Lovely visit to Amiens
Customer review rating 4.5/5
Amanda F. Families - Confirmed reviews ALL
Very good welcome by receptionist great evening meal and breakfast
Customer review rating 2.5/5
G. Families - Confirmed reviews ALL
Disappointing welcome on New Year’s Eve. Hotel virtually shut with little or no catering.
Dear PAUL G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Amiens Cathédrale. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pauline
Customer review rating 3.0/5
Jemima S. Couples - Confirmed reviews ALL
I liked the online check in, but when we arrived at the hotel the woman behind the desk asked for a credit card and tried to charge us for the holding fee a second time even though o said I had done it online. Luckily she eventually listened to me. Later that evening we asked for a room service menu and the same lady said that it was the same as the restaurant (as if we knew what was on that menu?) but they weren’t doing room service that night because the restaurant was busy??? She was so abrupt and dismissive we walked away in a daze, getting back to our room and realising we don’t have any information about the restaurant in the room, no one told us at check in that room service was unavailable and it’s a hotel so why would that be the case? I rang down to the restaurant and was immediately greeted by a helpful man who told us, yes they were doing room service and then the poor man had to read the menu out to us. In the end we did get a lovely meal in our room, no thanks to the rude reception staff.
Dear JEMIMA s., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Amiens Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pauline Sales Group Tourism & Business
Customer review rating 5.0/5
Tony H. Couples - Confirmed reviews ALL
Friendly staff and managed to get an early check in . The privilege room was very nice and well equipped . Very good breakfast . Overall an enjoyable stay
Dear ANTHONY H., It is a pleasure to read your positive comments on your whole stay, especially on the staff as well as on the room. We have also taken note of your remarks, as it helps us to improve our service. We hope to have the pleasure of seeing you again soon! Pauline Commerciale Groupe Tourisme & Affaire
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price