Hotel Mercure Amiens Cathedrale 4 stars

Customer review rating (ALL Rating) 4.5/5 1,554 reviews

Hotel Mercure Amiens Cathedrale - Image 1
Hotel Mercure Amiens Cathedrale - Image 2
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Description

Hotel extras

  • Centrally located, giving you easy walking access to the tourist sites

  • 100m from the largest gothic cathedral in the world.

  • Terrace and garden right in the city center

  • Family rooms and suites with baby beds available upon request.

  • Our chef offers homemade dishes using local products.

Our accommodation(s)

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Room 1

Hotel location

Hotel Mercure Amiens Cathedrale

21 23 rue Flatters
80000 AMIENS
France

GPS:49.895899, 2.299715

Access and transport

Hotel services

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On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

L ECHANSON

The chef proposes a refined French cuisine featuring fresh, seasonal produce, in a cozy restaurant with warm decor. Brunch is available to all from midday on Sunday. Private spaces can be hired for your events.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,554 reviews

Customer review rating 4.0/5

Mark E. Couples - Confirmed reviews ALL

ello, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the excellent view and that our staff made a positive impression during your stay. However, we are sorry to learn about the issues you experienced with the towels and the bathroom amenities. Your comments regarding the condition of the towels, the lack of soap refills, and the need to request fresh towels have been shared with our housekeeping team to ensure better attention to these details in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience. Kind regards, Ekaterina Front Desk Supervisor

Customer review rating 5.0/5

Edward G. Couples - Confirmed reviews ALL

Hello, Thank you for your kind review. We are delighted to hear that you enjoyed your stay. We appreciate your feedback and hope to welcome you back to Amiens for another enjoyable stay. Kind regards, Ekaterina Front Desk Supervisor

Customer review rating 2.5/5

Edward D. Business - Confirmed reviews ALL

Hello, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not fully meet your expectations. We understand your disappointment regarding the ongoing refurbishment and the lack of prior information. Please accept our apologies for any inconvenience caused, particularly the noise and the reduced availability of certain facilities. Your comments regarding communication during the booking process and the overall guest experience have been shared with the relevant teams for review. We appreciate your understanding and hope to have the opportunity to provide you with a more comfortable stay in the future. Kind regards, Ekaterina Front Desk Supervisor

Customer review rating 4.5/5

Chris J. Friends - Confirmed reviews ALL

Hello, Thank you very much for your kind feedback. We are delighted that you enjoyed our very central location, the modern comfort of the hotel, as well as the good sound insulation. It is also great to hear that you found the nearby underground parking convenient and that the breakfast met your expectations. We truly appreciate your comments and hope to have the pleasure of welcoming you again soon. Kind regards, Ekaterina Front Desk Supervisor

Customer review rating 1.5/5

Fiona A. R. G. B. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are sincerely sorry for the inconvenience caused by the air conditioning failure during your stay. This was an exceptional a. unforeseen technical issue that affected part of the hotel a. unfortunately impacted the comfort of your visit during a period of particularly high temperatures. Please be assured that the problem has now been fully resolved a. the air conditioning system is operating normally again. We understand your disappointment regarding the situation a. the disruption it caused to your stay. Customer satisfaction is very important to us, a. we regret that we did not meet your expectations on this occasion. Should you wish to discuss your experience further, please do not hesitate to contact me directly. Given the circumstances, I would be pleased to review your case personally a. consider an additional commercial gesture. We hope to have the opportunity to regain your trust a. welcome you back under much better conditions. Kind regards, Manuella Front Office Manager

Other web-users rate our hotel

  • 839 reviews 9.2/10 Location
  • 950 reviews 7.4/10 Room
  • 796 reviews 9/10 Service
  • 9 reviews 5.9/10 WiFi
  • 426 reviews 8.1/10 Breakfast
  • 257 reviews 5.8/10 Cleanliness
  • 7 reviews 3/10 Wellness Area

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