Mercure Amiens Cathedrale Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,645 reviews

21 23 rue Flatters, 80000 AMIENS, France

Hotel extras

  • In the heart of the downtown area, all the tourist sites are within walking distance

  • 109 yards (100 m) from the world's largest Gothic cathedral.

  • Terrace and garden in the city center, perfectfor relaxation, breakfast and dinner.

  • Family rooms and suites with crib available.

  • Ideal as a starting point for visiting the World War I memorial sites.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Amiens Cathedrale Hotel

21 23 rue Flatters
80000 AMIENS
France

GPS:49.895899, 2.299715

Telephone +33 3 22 80 60 60

Fax +33 3 22 80 60 61

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

L'Echanson

The chef proposes a refined French cuisine featuring fresh, seasonal produce, in a cozy restaurant with warm decor. Brunch is available to all from midday on Sunday. Private spaces can be hired for your events.

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Our accommodation(s)

Choose from the hotel's rooms and suites: Standard or Privilege Rooms, Prestige or Cathedral Suites with a balcony and magnificent views of the cathedral.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,645 reviews

TripAdvisor Rating  4.0/5  1,547 reviews

tres bien / situation confort restaurant

Customer review rating 5.0/5

D. Couples - Confirmed reviews ALL

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Monsieur D., Merci d'avoir partagé votre avis sur votre expérience à l’Hôtel Mercure Amiens Cathédrale. Sachez que votre opinion est très importante pour nous, car cela nous aide à améliorer notre prestation. Nous serons enchantés de vous recevoir à nouveau à l’Hôtel Mercure Amiens Cathédrale et vous souhaitons une excellente journée. Cordialement, Pauline Commerciale Groupe Tourisme & Affaire

Lovely visit to Amiens

Customer review rating 4.5/5

Amanda F. Families - Confirmed reviews ALL

Very good welcome by receptionist great evening meal and breakfast

Well located

Customer review rating 2.5/5

G. Families - Confirmed reviews ALL

Disappointing welcome on New Year’s Eve. Hotel virtually shut with little or no catering.

Dear PAUL G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Amiens Cathédrale. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pauline

Unhelpful staff

Customer review rating 3.0/5

Jemima S. Couples - Confirmed reviews ALL

I liked the online check in, but when we arrived at the hotel the woman behind the desk asked for a credit card and tried to charge us for the holding fee a second time even though o said I had done it online. Luckily she eventually listened to me. Later that evening we asked for a room service menu and the same lady said that it was the same as the restaurant (as if we knew what was on that menu?) but they weren’t doing room service that night because the restaurant was busy??? She was so abrupt and dismissive we walked away in a daze, getting back to our room and realising we don’t have any information about the restaurant in the room, no one told us at check in that room service was unavailable and it’s a hotel so why would that be the case? I rang down to the restaurant and was immediately greeted by a helpful man who told us, yes they were doing room service and then the poor man had to read the menu out to us. In the end we did get a lovely meal in our room, no thanks to the rude reception staff.

Dear JEMIMA s., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Amiens Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pauline Sales Group Tourism & Business

Great location

Customer review rating 5.0/5

Tony H. Couples - Confirmed reviews ALL

Friendly staff and managed to get an early check in . The privilege room was very nice and well equipped . Very good breakfast . Overall an enjoyable stay

Dear ANTHONY H., It is a pleasure to read your positive comments on your whole stay, especially on the staff as well as on the room. We have also taken note of your remarks, as it helps us to improve our service. We hope to have the pleasure of seeing you again soon! Pauline Commerciale Groupe Tourisme & Affaire

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