Mercure Amiens Cathedrale Hotel 4 stars

as expected

Arrived late in the hotel and was warmly greeted by friendly staff, hotel very well located facing the Amiens cathedral. Mercure style clean room spacey and comfortable. Modern lobby and lobby bar with good staff.

I liked my stay with your hotel, until Day 3, upon my check-out the following incident happened. I checked out at 06:50 on Friday, Jan 31, 2020 with an older gentleman. Thereafter, I needed to find special products at the bakery. For that I had to go to 3 different bakeries, until I found what I was looking for. As 7:10, I went to the parking under the cathedral, when I realised that I left my car keys somewhere in the morning. I went back to all 3 bakeries and as none of them had seen my car keys, I finally returned to the Mercure Hotel. When I entered into the room the gentleman at the reception recognised me and held my car keys in his hands. I asked him why he had not called me, as he knew my telephone number from the check-out moment. He did not answer and I told him that his lack of initiative to call me made me very angry, the more so as I had a very important meeting with a client and could not afford to be late. I finally left the hotel with my car keys at 7:40. The result of this delay and my being now far too late for my client caused a cancellation of the meeting on my client's side. I went back to the hotel around 13:30 the same day to complain about the situation. The young gentleman at the reception could not make any decision as to how I could potentially get compensated. I noted all elements on a piece of paper, together with the request to call me, so that he could show the manager, who was busy in a meeting, when I arrived at the hotel. I am still waiting for the manager to call me. My disappointment is so big, as your hotel staff should be very well educated in customer service. However, this being said, reality looks very different. I hereby request the person in charge of this matter to call me on +41 79 200 93 07, so that we can discuss the unfortunate experience on the phone.¨ Kindly, Anna-Maria Pépin

Nice, clean room. Friendly welcome & staff. Good food.

The place of the hotel is optimal but the hotel is old fashion and needs to be renovated. The reception was professional in an poor space for a Mercure

Great location, view of cathedral and light show, all good.

Hotel well located in city centre of Amiens and close to cathedral. Room was clean and comfortable if a little warm. Good breakfast selection. Car park nearby and relatively cheap at 7 euros for 24 hours.

Not recognized as a Gold Member - already quite few times there. Staff is probably rotating and not trained...no water even, no juice in the room, no upgrade, no in-room welcome gift...

A lack of draught beers a lack of cocktails the bathroom sink struggled to drain away albeit these are minor they reflect on our stay

Modern well maintained and attractively decorated hotel. Friendly staff. Nice bar and excellent breakfast. Downside was the air con that only blasted out hot air and the room safe didn’t work. Since we only stayed one night we could live with these issues but possibly a little more overdue from the maintenance team Overall a nice hotel and city to visit. Will be returning in the spring to explore the Somme

Great location, lovely room overlooking the cathedral.

Awesome. Thank you for allowing us to keep the same room. The morning waitress who helped us get to the station needs a medal. She is the definition of service. You need to keep her in the organisation. She saw a problem and fixed it. Well done

friendly staff, good breakfast, good rooms with excellent beds

Always a pleasure to stay here. Brilliant location, helpful staff, great restaurant and beautiful, clean rooms.

Always a pleasure to stay here. Staff are friendly, welcoming and helpful. Restaurant is very good and the hotel is superbly located. A brilliant place to stay for Australians visiting the Somme battlefields.