Novotel Amiens Pôle Jules Verne 4 stars

Customer review rating (ALL Rating) 3.9/5 800 reviews

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Description

Hotel extras

  • Just minutes from downtown Amiens and very close to the A16 and A29 highways.

  • Home-cooked lunch and dinner, with terrace and view of the pool and private garden

  • 2799 sq.ft. meeting area with natural light

  • Family room for up to 2 adults and 2 children, and indoor children's area

  • Free private enclosed car park

Our accommodation(s)

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Room 1

Hotel location

Novotel Amiens Pôle Jules Verne

7 rue des Indes Noires
80440 BOVES
France

GPS:49.864378, 2.370642

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

HOTEL RESTAURANT

Choose between the set menu and the chefs menu, both featuring healthy, varied and seasonal cuisine to suit all tastes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  800 reviews

Customer review rating 2.0/5

Vivian B. Families - Confirmed reviews ALL

Customer review rating 3.0/5

Nicola W. Families - Confirmed reviews ALL

Dear Nicola W., hank you for taking the time to share your feedback. We are delighted to read that you appreciated the warm welcome from our reception team and enjoyed our swimming pool. Your kind words about our colleague will be shared with great pleasure. We are, however, very sorry to learn that your experience at the bar did not meet your expectations. Please accept our sincere apologies for the long wait and for not receiving the service you deserved. This is certainly not the level of attention we aim to provide, and we will review this situation with our team to ensure it does not happen again. We also take note of your comments regarding the condition of the rooms. Please be assured that our hotel is currently undergoing a renovation programme to progressively modernise our facilities and improve our guests' comfort. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you again and provide you with the experience you were expecting. Sincerely, The Management Mme S.MASMOUDI

Customer review rating 2.5/5

Laura P. Families - Confirmed reviews ALL

Dear Laura P., Thank you for taking the time to share your feedback. We are pleased to hear that you found your room comfortable and clean. We are sorry, however, that the breakfast did not meet your expectations. This is not the standard of service we strive to provide. We have shared your feedback with our team so that the necessary corrective measures can be implemented as quickly as possible. Regarding the swimming pool, our cleaning robot is there to ensure the best possible water quality and guest comfort. It is normally scheduled to operate outside opening hours. If it is still in the pool while the facility is open, please do not hesitate to let our team know so that we can remove it immediately. We appreciate your comments as they help us improve our service and hope to have the opportunity to welcome you again for a better experience. Sincerely, Mme M. Safia

Customer review rating 4.0/5

Stephen L. Couples - Confirmed reviews ALL

Dear Stephen L., Thank you for sharing your feedback following your stay with us. We are sorry that your initial room did not meet your expectations due to the air conditioning issue. However, we are pleased that our team was able to promptly offer you an alternative room and that this helped improve the remainder of your stay. Guest comfort is very important to us, and we appreciate your understanding regarding this situation. Please note that our hotel is currently undergoing a renovation program aimed at enhancing our facilities and overall guest experience. We would also like to mention that our bedding is less than three years old, ensuring a high standard of comfort for our guests. Thank you for recognizing our team's efforts. We hope to have the pleasure of welcoming you again soon and providing you with an even better experience. Kind regards, Mme S.MASMOUDI

Customer review rating 2.0/5

Chris R. Couples - Confirmed reviews ALL

Dear Chris R., Thank you for taking the time to share your detailed feedback. We are truly sorry that your experience did not meet the standards you expected from Novotel. We sincerely apologize for the inconvenience caused by the air conditioning during the exceptionally hot weather, as well as for the temporary closure of our restaurant. The restaurant closure was not initially planned but was due to a technical issue caused by the extreme heat. To ensure our guests could still dine, our team quickly implemented an emergency alternative solution, and we are pleased that the freshly prepared chicken salad met your needs. Regarding your complimentary welcome drink as part of your ALL – Accor Live Limitless membership, this should indeed have been provided. We sincerely apologize for this oversight and will review this matter with our teams to ensure it does not happen again. We are grateful for your kind words about our staff and are delighted that their dedication made a positive impression. Your compliments will be shared with the team. Please allow us to inform you that our hotel is currently undergoing a renovation program to progressively modernize the property and enhance our guests' experience. We would also like to mention that our bedding is less than three years old, as guest comfort remains one of our priorities. We regret that we were unable to provide the experience you were expecting on this occasion. Your feedback is invaluable and helps us continue to improve. We hope you will give us another opportunity to welcome you back under much better conditions. Kind regards, Mme S.MASMOUDI

Other web-users rate our hotel

  • 126 reviews 9.3/10 Location
  • 434 reviews 4.1/10 Room
  • 374 reviews 8.6/10 Service
  • 213 reviews 1.6/10 Vibe
  • 208 reviews 4.5/10 Comfort
  • 194 reviews 4.5/10 Cleanliness
  • 152 reviews 7.9/10 Breakfast
  • 106 reviews 3.2/10 Amenities

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