Novotel Amiens Pôle Jules Verne 4 stars

Customer review rating (ALL Rating) 3.8/5 809 reviews

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Novotel Amiens Pôle Jules Verne - Image 1
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7 rue des Indes Noires, 80440 BOVES, France

Description

Hotel extras

  • Just minutes from downtown Amiens and very close to the A16 and A29 highways.

  • Home-cooked lunch and dinner, with terrace and view of the pool and private garden

  • 2799 sq.ft. meeting area with natural light

  • Family room for up to 2 adults and 2 children, and indoor children's area

  • Free private enclosed car park

Our accommodation(s)

Book this hotel
Room 1
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Room

Classic Room with 1 double bed

  • Bottled water
  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Computer

Internet Facilities

  • RJ 45 Outlet

Phone Facilities

  • Free access with phone card

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
  • 2 pers. max
  • 23 m² / 247 sq ft
  • Bedding 1 x Double bed(s)
  • Accessible room
See availabilities

Hotel location

Novotel Amiens Pôle Jules Verne

7 rue des Indes Noires
80440 BOVES
France

GPS:49.864378, 2.370642

Telephone
Fax +33 3 22 50 42 49

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 94 rooms
  • 3 rooms for people with reduced mobility
  • 91 family rooms
  • 2 connecting rooms
  • 94 non-smoking rooms
  • One floor

Languages spoken at the hotel

  • English
  • Spanish
  • French

100% Non Smoking Property

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Express Additional charge

Business

9 Meeting rooms

Family

Services for children

  • Children''s library
  • Indoor playground for children
  • Play area
  • Children''s TV Channels

Well-being

PISCINE

  • Outside
  • On site
  • On site
  • Enclosed outdoor parking
  • Private
  • 80 parking spaces
  • Parking opened 24/7

Services & equipment

  • Intercom

Accessibility

  • Accessible parking

HOTEL RESTAURANT

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Thematic parties and animation
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card
  • Cheque
  • Holiday voucher
  • Apple Pay
  • Contactless
  • Other

Credit cards

  • American Express
  • Mastercard
  • Visa

Accommodate food

  • Children menu

Choose between the set menu and the chefs menu, both featuring healthy, varied and seasonal cuisine to suit all tastes.

Come to the bar for a moment of relaxation or a break from work.

4 options: Early Bird at the reception desk from 4am to 6am; City Breakfast at the bar, with hot beverage, pastries, yogurt, and orange juice; Morning Buffet in the restaurant/on the terrace; or the Breakfast Box - a breakfast to take away.

Open from May 25 to September 30 (unheated swimming pool)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  809 reviews

Customer review rating 3.5/5

Kevin O. Couples - Confirmed reviews ALL

Customer review rating 4.0/5

Sueanne M. Friends - Confirmed reviews ALL

Customer review rating 4.0/5

Manuel C. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Mark D. Solo - Confirmed reviews ALL

Customer review rating 2.5/5

Terry J. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Sueanne M. Friends - Confirmed reviews ALL

Overnight stay enroute to Belgium

Customer review rating 4.0/5

Manuel C. Families - Confirmed reviews ALL

Typical and traditional Novotel, what means no surprises... I know what you get! Attentive staff arranging a dinner for us even if we have arrived after the restaurant "last oder" time.

Customer review rating 4.5/5

Mark D. Solo - Confirmed reviews ALL

All staff i encountered were extremely pleasant helpful and very professional

Customer review rating 2.5/5

Terry J. Business - Confirmed reviews ALL

This hotel doesn't have much competition, so there isn't a large need to improve. The people were very nice, but I'm not going to a hotel for service, it's for comfort and a good night of sleep. The AC doesn't work, which would be fine if I could open the window, but the bugs kept flying into the room, so I had to close it. The housekeeper just walked in without notice - which I appreciate the eagerness and they did a great job of keeping the rooms clean and well stocked. The basics were what drove this down. Cheap uncomfortable mattress, same with the pillows, if you say you have AC, it should work. I understand in France many hotels don't have AC, but when you advertise it, it needs to work. The carpets are stained, the TV is old, and the shower was funky. It might be a nice idea to include a small store for buying water, snacks, travel essentials, but I'm not holding that against the hotel. I just know they would have made some money off of me, so I didn't have to leave the hotel. Next time I'll stay at a nicer/newer hotel and drive a bit further so I can get better sleep.

Customer review rating 3.0/5

Noucha M. Families - Confirmed reviews ALL

Overall the stay was pleasant however a few issues did arise. The first room we were allocated had no cold air blowing so we were moved. We went across the hall and stayed one night in another room, only to discover the bathroom sink leaked onto the floor every time we used it. So we moved again to the first room we had been allocated. The AC was blowing cooler by now however this did not last. As it was not as warm we did not bother to raise the issue as we didn’t really need to use it. The bed was very uncomfortable, mattress wasn’t firm and sagged on one side. Again, I didn’t raise this as an issue as didn’t want to have to move room again. Pool was great and well maintained. Restaurant was also clean. Service was a little slow and one day we were not able to have lunch as apparently there weren’t enough people there to cook for (despite it being within the lunch hour) Overall the hotel feels a little dated and there were a few marks on the bedroom carpet and curtains. I don’t think we would book to stay at this hotel again, which is a shame as we have previously stayed at other Novotel which have been amazing

Dear Noucha M., Thank you for taking the time to share such a detailed account of your stay. We are pleased to hear that you enjoyed our swimming pool and found it well maintained, and that you appreciated the cleanliness of our restaurant. We are, however, very sorry for the difficulties you experienced with the different rooms during your stay. Having to change rooms several times is certainly not the experience we want our guests to have. We regret in particular the issue with the bathroom sink and the inconvenience caused by the air conditioning. Regarding the air conditioning, our systems are regularly maintained and were operational. However, during periods of exceptionally high temperatures, the equipment can be placed under considerable strain and its performance can be affected. We understand that you chose not to raise the matter again when the weather became cooler, but we would always encourage our guests to contact reception if an issue occurs. Our team can then investigate the problem and, where possible, find an appropriate solution. We are also sorry to hear that you found the mattress uncomfortable. We understand that you did not wish to change rooms again, but we regret that you had to endure an uncomfortable night. Your comment will be passed on to the relevant team. Regarding the restaurant service and the lunch service, we apologise for the inconvenience caused. We understand that it is frustrating to be unable to have lunch during the advertised service hours. We will share your feedback with the restaurant team. Finally, we acknowledge your comments regarding the dated appearance of the hotel, as well as the marks on the carpet and curtains. Our hotel is currently undergoing a progressive renovation, with improvements being carried out throughout the property to modernise the rooms and common areas. We are particularly sorry to hear that your experience has made you reluctant to return, especially given your positive experiences at other Novotel hotels. We sincerely hope that you may give us another opportunity in the future, allowing you to experience the improvements currently being made. Best regards, Mme S.MASMOUDI

Customer review rating 2.0/5

Vivian B. Families - Confirmed reviews ALL

Rooms need a major refurbishment - very dirty old carpets, rusty bathroom taps, AC does not work in 158, fridge in one room but not another.

Customer review rating 3.0/5

Nicola W. Families - Confirmed reviews ALL

The member of staff who checked us in was lovely, and very helpful. The pool was nice, the rooms a bit dated. We waited for 20 mins to try to get a drink at the bar, but despite being asked by the colleague on reception, the man who was working the restaurant continued to just ignore us, and never we never did get the drink. An underwhelming stay.

Dear Nicola W., hank you for taking the time to share your feedback. We are delighted to read that you appreciated the warm welcome from our reception team and enjoyed our swimming pool. Your kind words about our colleague will be shared with great pleasure. We are, however, very sorry to learn that your experience at the bar did not meet your expectations. Please accept our sincere apologies for the long wait and for not receiving the service you deserved. This is certainly not the level of attention we aim to provide, and we will review this situation with our team to ensure it does not happen again. We also take note of your comments regarding the condition of the rooms. Please be assured that our hotel is currently undergoing a renovation programme to progressively modernise our facilities and improve our guests' comfort. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you again and provide you with the experience you were expecting. Sincerely, The Management Mme S.MASMOUDI

Customer review rating 2.5/5

Laura P. Families - Confirmed reviews ALL

The room was comfortable, clean but the breakfast experience left a lot to be desired and when we went to use the pool it appeared to be unavailable as the vacuum was in.

Dear Laura P., Thank you for taking the time to share your feedback. We are pleased to hear that you found your room comfortable and clean. We are sorry, however, that the breakfast did not meet your expectations. This is not the standard of service we strive to provide. We have shared your feedback with our team so that the necessary corrective measures can be implemented as quickly as possible. Regarding the swimming pool, our cleaning robot is there to ensure the best possible water quality and guest comfort. It is normally scheduled to operate outside opening hours. If it is still in the pool while the facility is open, please do not hesitate to let our team know so that we can remove it immediately. We appreciate your comments as they help us improve our service and hope to have the opportunity to welcome you again for a better experience. Sincerely, Mme M. Safia

Customer review rating 4.0/5

Stephen L. Couples - Confirmed reviews ALL

Initially, we were given a room where the aircon wasn't working. On our request, we were moved to a better room. Thereafter, our experience was improved.

Dear Stephen L., Thank you for sharing your feedback following your stay with us. We are sorry that your initial room did not meet your expectations due to the air conditioning issue. However, we are pleased that our team was able to promptly offer you an alternative room and that this helped improve the remainder of your stay. Guest comfort is very important to us, and we appreciate your understanding regarding this situation. Please note that our hotel is currently undergoing a renovation program aimed at enhancing our facilities and overall guest experience. We would also like to mention that our bedding is less than three years old, ensuring a high standard of comfort for our guests. Thank you for recognizing our team's efforts. We hope to have the pleasure of welcoming you again soon and providing you with an even better experience. Kind regards, Mme S.MASMOUDI

Customer review rating 2.0/5

Chris R. Couples - Confirmed reviews ALL

Hotel is tired and run down looking from the outside. the bedroom was in desperate need of updating and worse of all the air con was not working on a very hot day in June! The restaurant was shut although the lady working reception made us some chicken salads which was much appreciated. We did not get our free drinks as part of our Accor program either. On the plus side the restaurant area was nice and fresh looking and the staff that we encountered where excellent. This hotel falls well below the standard that we have come to expect from Novotel and I will not be using it again.

Dear Chris R., Thank you for taking the time to share your detailed feedback. We are truly sorry that your experience did not meet the standards you expected from Novotel. We sincerely apologize for the inconvenience caused by the air conditioning during the exceptionally hot weather, as well as for the temporary closure of our restaurant. The restaurant closure was not initially planned but was due to a technical issue caused by the extreme heat. To ensure our guests could still dine, our team quickly implemented an emergency alternative solution, and we are pleased that the freshly prepared chicken salad met your needs. Regarding your complimentary welcome drink as part of your ALL – Accor Live Limitless membership, this should indeed have been provided. We sincerely apologize for this oversight and will review this matter with our teams to ensure it does not happen again. We are grateful for your kind words about our staff and are delighted that their dedication made a positive impression. Your compliments will be shared with the team. Please allow us to inform you that our hotel is currently undergoing a renovation program to progressively modernize the property and enhance our guests' experience. We would also like to mention that our bedding is less than three years old, as guest comfort remains one of our priorities. We regret that we were unable to provide the experience you were expecting on this occasion. Your feedback is invaluable and helps us continue to improve. We hope you will give us another opportunity to welcome you back under much better conditions. Kind regards, Mme S.MASMOUDI

Customer review rating 3.0/5

Finbarr M. Families - Confirmed reviews ALL

Hotel needs renovation.

Dear Mr. M., Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not fully meet your expectations. Please note that our hotel is currently undergoing renovation works as part of an ongoing refurbishment program aimed at improving our guests' experience. We understand that this may have influenced your impression of the property. Regarding the sunbeds, we apologize if they were not available as expected. We will review the information and photos to ensure they accurately reflect the current facilities. We would also like to mention that all of our mattresses are less than three years old, as we place great importance on providing our guests with a comfortable night's sleep. We appreciate your comments, which help us continue to improve, and we hope to have the opportunity to welcome you again in the future under even better conditions. Sincerely, Mme S.MASMOUDI

Customer review rating 2.5/5

Paul M. Couples - Confirmed reviews ALL

See above

Dear Mr. M., Thank you for sharing your feedback regarding your recent stay. We regret to hear that the condition of your room did not meet your expectations. Your comments are valuable and will be taken into consideration as we continually evaluate our facilities. Best regards, Mme S.MASMOUDI

Customer review rating 2.0/5

Sophie S. Business - Confirmed reviews ALL

Hotel was totally overpriced with 160€ per night. Hotel is old, however it was clean. We had no warm water the whole evening.

Dear Sophie S., Thank you for taking the time to share your feedback. We are sorry for the inconvenience you experienced regarding the hot water during your stay. This was due to an unexpected technical issue: hot water was restored by the end of the evening, and the first 2 nights of your stay went smoothly. On the third night, a pipe unfortunately burst, which caused a temporary interruption. We fully understand that this may have been uncomfortable, and we sincerely apologize for the disruption. As a gesture of goodwill, a complimentary drink compensation was offered. Regarding the rate, the price was €151.30 per night, including breakfast. We hope to have the opportunity to welcome you again in the future and provide you with a fully satisfying experience. Kind regards, Mme S.MASMOUDI

Customer review rating 3.5/5

John C. Couples - Confirmed reviews ALL

just off the motorway and close

Dear Mr. C., Thank you for your feedback. We are sorry to hear that the cooling system in your room did not meet your expectations. Please accept our apologies for the inconvenience caused. Your comments have been shared with our maintenance team so that the issue can be investigated and addressed. We are pleased that you appreciated our convenient location close to the motorway. We hope to have the opportunity to welcome you again and provide a more comfortable experience. Kind regards, Mme M. Safia

Customer review rating 4.0/5

Leanne T. Families - Confirmed reviews ALL

Rooms clean and tidy, plus comfy, air conditioning in our room stopped working but they quickly moved us and gave us complimentary drinks

Dear Leanne T., Thank you for your kind review. We are delighted to hear that you found your room clean, tidy, and comfortable. We sincerely apologize for the inconvenience caused by the air conditioning issue. However, we are pleased that our team was able to resolve the situation quickly by moving you to another room and offering complimentary drinks during your stay. Your positive comments about our staff and service are greatly appreciated and will be shared with the team. We look forward to welcoming you back again soon. Kind regards, Mme M. Safia

Customer review rating 2.0/5

Pat O. L. Couples - Confirmed reviews ALL

The lack of a lift reflects poor standards and a feeling of senior management exploiting staff, as did the disrepair of the tiling of the patio/ poolside area. Inadequate air conditioning and not providing a walk-in shower or easily accessed bath were both disappointing. The provision of hair-drier and safe were erratic. Uncomfortable and inadequate seating in the bar area didn’t help. Bank holiday weekend staff seemed a bit demoralised too. We won’t be back.

Dear Pat O. L., Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your stay did not meet your expectations. We would like to reassure you on a few points. The absence of a lift is due to the structural design of the building and does not in any way reflect our management practices or how we treat our staff, to whom we are fully committed. Regarding the terrace and poolside areas, they were indeed under maintenance at the time of your arrival, which explains their temporary condition. These works are part of our ongoing efforts to improve and maintain our facilities. Your other comments regarding comfort, equipment, and overall experience have been carefully noted and shared with the relevant departments for review and improvement. We are sincerely sorry that your experience was not as positive as expected, and we hope to have the opportunity to welcome you again in the future under better circumstances. Kind regards, Mme M. Safia

Customer review rating 0.5/5

Lois P. Couples - Confirmed reviews ALL

Room was described as 'superior with modern decor, ergonomics and high-tech equipment: free wifi, pay TV, minibar and safe'. Instead we were given a very old uninviting room with missing bedside table, no minibar and a very tired bathroom'. Very poor quality of service and we are seeking a full refund.

Dear Lois P., Thank you for taking the time to share your feedback. We are sincerely sorry to learn that the room allocated did not meet your expectations and that your experience was disappointing. Regarding the room description, we fully understand your concern. Certain historical room descriptions may still include amenities such as minibars. However, we would like to clarify that our group has updated its environmental policy: minibars are no longer systematically installed or replaced. Rooms that were previously equipped may retain them, but they are no longer part of the standard guaranteed facilities. We are also sorry to hear that the room did not meet your expectations in terms of comfort and condition. Your comments regarding the furnishings and bathroom have been shared with the relevant teams for review and appropriate action. We sincerely regret that your stay did not reflect the standards we aim to provide. Should you wish to discuss this further, we remain at your disposal to assist you. Kind regards, Sincerely, Mme M. Safia

Customer review rating 3.5/5

Richard H. Couples - Confirmed reviews ALL

The young lady that received us was very helpful and courteous. The gentleman on duty with her was also helpful and courteous. Between them they managed to find good food for two tired, late arrivals and switch us to a wheelchair friendly room when they realised our needs had changed. Thank you.

Dear Richard H., Thank you for sharing your feedback regarding your recent stay at Novotel Amiens Pôle Jules Verne. We appreciate your kind words about our team’s helpfulness and courtesy. However, we acknowledge the difficulty you experienced in locating our hotel. We strive to ensure our guests have a seamless experience, and your comments will be considered as we continually seek to enhance our services. Best regards, Mme S.MASMOUDI

Customer review rating 2.5/5

Erwan L. Business - Confirmed reviews ALL

Rooms are old, burn mark on the carpet, shower are very old and have yellow mark. This didn't change since many years. People from Novotel are every time very nice.

Dear Erwan L., Thank you for your feedback regarding your recent stay. We appreciate your kind words about our staff. However, I regret that your experience with the condition of the rooms did not meet your expectations. Your comments will be considered for our ongoing improvement efforts. Sincerely, Mme S.MASMOUDI

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