Novotel Amiens Pôle Jules Verne 4 stars

Customer review rating (ALL Rating) 3.9/5 863 reviews

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Pôle Jules Verne, 7, rue des Indes Noires, 80440 BOVES, France

Description

Hotel extras

  • Just minutes from downtown Amiens and very close to the A16 and A29 highways.

  • Home-cooked lunch and dinner, with terrace and view of the pool and private garden

  • 2799 sq.ft. meeting area with natural light

  • Family room for up to 2 adults and 2 children, and indoor children's area

  • Free private enclosed car park

Our accommodation(s)

Hotel location

Novotel Amiens Pôle Jules Verne

Pôle Jules Verne, 7, rue des Indes Noires
80440 BOVES
France

GPS:49.865927, 2.371271

Telephone
Fax +33 3 22 50 42 49

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

HOTEL RESTAURANT

Choose between the set menu and the chef's menu, both featuring healthy, varied and seasonal cuisine to suit all tastes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  863 reviews

Customer review rating 2.0/5

Pat O. L. Couples - Confirmed reviews ALL

The lack of a lift reflects poor standards and a feeling of senior management exploiting staff, as did the disrepair of the tiling of the patio/ poolside area. Inadequate air conditioning and not providing a walk-in shower or easily accessed bath were both disappointing. The provision of hair-drier and safe were erratic. Uncomfortable and inadequate seating in the bar area didn’t help. Bank holiday weekend staff seemed a bit demoralised too. We won’t be back.

Dear Pat O. L., Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your stay did not meet your expectations. We would like to reassure you on a few points. The absence of a lift is due to the structural design of the building and does not in any way reflect our management practices or how we treat our staff, to whom we are fully committed. Regarding the terrace and poolside areas, they were indeed under maintenance at the time of your arrival, which explains their temporary condition. These works are part of our ongoing efforts to improve and maintain our facilities. Your other comments regarding comfort, equipment, and overall experience have been carefully noted and shared with the relevant departments for review and improvement. We are sincerely sorry that your experience was not as positive as expected, and we hope to have the opportunity to welcome you again in the future under better circumstances. Kind regards, Mme M. Safia

Customer review rating 0.5/5

Lois P. Couples - Confirmed reviews ALL

Room was described as 'superior with modern decor, ergonomics and high-tech equipment: free wifi, pay TV, minibar and safe'. Instead we were given a very old uninviting room with missing bedside table, no minibar and a very tired bathroom'. Very poor quality of service and we are seeking a full refund.

Dear Lois P., Thank you for taking the time to share your feedback. We are sincerely sorry to learn that the room allocated did not meet your expectations and that your experience was disappointing. Regarding the room description, we fully understand your concern. Certain historical room descriptions may still include amenities such as minibars. However, we would like to clarify that our group has updated its environmental policy: minibars are no longer systematically installed or replaced. Rooms that were previously equipped may retain them, but they are no longer part of the standard guaranteed facilities. We are also sorry to hear that the room did not meet your expectations in terms of comfort and condition. Your comments regarding the furnishings and bathroom have been shared with the relevant teams for review and appropriate action. We sincerely regret that your stay did not reflect the standards we aim to provide. Should you wish to discuss this further, we remain at your disposal to assist you. Kind regards, Sincerely, Mme M. Safia

Customer review rating 3.5/5

Richard H. Couples - Confirmed reviews ALL

The young lady that received us was very helpful and courteous. The gentleman on duty with her was also helpful and courteous. Between them they managed to find good food for two tired, late arrivals and switch us to a wheelchair friendly room when they realised our needs had changed. Thank you.

Dear Richard H., Thank you for sharing your feedback regarding your recent stay at Novotel Amiens Pôle Jules Verne. We appreciate your kind words about our team’s helpfulness and courtesy. However, we acknowledge the difficulty you experienced in locating our hotel. We strive to ensure our guests have a seamless experience, and your comments will be considered as we continually seek to enhance our services. Best regards, Mme S.MASMOUDI

Customer review rating 2.5/5

Erwan L. Business - Confirmed reviews ALL

Rooms are old, burn mark on the carpet, shower are very old and have yellow mark. This didn't change since many years. People from Novotel are every time very nice.

Dear Erwan L., Thank you for your feedback regarding your recent stay. We appreciate your kind words about our staff. However, I regret that your experience with the condition of the rooms did not meet your expectations. Your comments will be considered for our ongoing improvement efforts. Sincerely, Mme S.MASMOUDI

Customer review rating 1.5/5

Karl N. J. T. Business - Confirmed reviews ALL

Run down hotel, first got room 279 that was not ready, it was under renovation, then got another room, old terrible beds.

Dear Karl N. J. T., Thank you for your feedback regarding your recent stay. I apologize for the inconvenience you experienced with the room conditions and the initial allocation. We appreciate your comments, as they help us improve our services for future guests. Sincerely, Mme S.MASMOUDI

Other web-users rate our hotel

  • 140 reviews 8.9/10 Location
  • 449 reviews 4.6/10 Room
  • 390 reviews 8.7/10 Service
  • 6 reviews 4/10 WiFi
  • 243 reviews 1.8/10 Vibe
  • 200 reviews 4.4/10 Cleanliness
  • 168 reviews 8.1/10 Breakfast
  • 119 reviews 3.2/10 Amenities

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