Novotel Amiens Pôle Jules Verne 4 stars

Customer review rating (ALL Rating) 3.9/5 843 reviews

Best price
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Pôle Jules Verne, 7, rue des Indes Noires, 80440 BOVES, France

Description

Hotel extras

  • Just minutes from downtown Amiens and very close to the A16 and A29 highways.

  • Home-cooked lunch and dinner, with terrace and view of the pool and private garden

  • 2799 sq.ft. meeting area with natural light

  • Family room for up to 2 adults and 2 children, and indoor children's area

  • Free private enclosed car park

Our accommodation(s)

Hotel location

Novotel Amiens Pôle Jules Verne

Pôle Jules Verne, 7, rue des Indes Noires
80440 BOVES
France

GPS:49.865927, 2.371271

Telephone
Fax +33 3 22 50 42 49

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

HOTEL RESTAURANT

Choose between the set menu and the chef's menu, both featuring healthy, varied and seasonal cuisine to suit all tastes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  843 reviews

Customer review rating 2.0/5

Sophie S. Business - Confirmed reviews ALL

Hotel was totally overpriced with 160€ per night. Hotel is old, however it was clean. We had no warm water the whole evening.

Dear Sophie S., Thank you for taking the time to share your feedback. We are sorry for the inconvenience you experienced regarding the hot water during your stay. This was due to an unexpected technical issue: hot water was restored by the end of the evening, and the first 2 nights of your stay went smoothly. On the third night, a pipe unfortunately burst, which caused a temporary interruption. We fully understand that this may have been uncomfortable, and we sincerely apologize for the disruption. As a gesture of goodwill, a complimentary drink compensation was offered. Regarding the rate, the price was €151.30 per night, including breakfast. We hope to have the opportunity to welcome you again in the future and provide you with a fully satisfying experience. Kind regards, Mme S.MASMOUDI

Customer review rating 3.5/5

John C. Couples - Confirmed reviews ALL

just off the motorway and close

Dear Mr. C., Thank you for your feedback. We are sorry to hear that the cooling system in your room did not meet your expectations. Please accept our apologies for the inconvenience caused. Your comments have been shared with our maintenance team so that the issue can be investigated and addressed. We are pleased that you appreciated our convenient location close to the motorway. We hope to have the opportunity to welcome you again and provide a more comfortable experience. Kind regards, Mme M. Safia

Customer review rating 4.0/5

Leanne T. Families - Confirmed reviews ALL

Rooms clean and tidy, plus comfy, air conditioning in our room stopped working but they quickly moved us and gave us complimentary drinks

Dear Leanne T., Thank you for your kind review. We are delighted to hear that you found your room clean, tidy, and comfortable. We sincerely apologize for the inconvenience caused by the air conditioning issue. However, we are pleased that our team was able to resolve the situation quickly by moving you to another room and offering complimentary drinks during your stay. Your positive comments about our staff and service are greatly appreciated and will be shared with the team. We look forward to welcoming you back again soon. Kind regards, Mme M. Safia

Customer review rating 2.0/5

Pat O. L. Couples - Confirmed reviews ALL

The lack of a lift reflects poor standards and a feeling of senior management exploiting staff, as did the disrepair of the tiling of the patio/ poolside area. Inadequate air conditioning and not providing a walk-in shower or easily accessed bath were both disappointing. The provision of hair-drier and safe were erratic. Uncomfortable and inadequate seating in the bar area didn’t help. Bank holiday weekend staff seemed a bit demoralised too. We won’t be back.

Dear Pat O. L., Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your stay did not meet your expectations. We would like to reassure you on a few points. The absence of a lift is due to the structural design of the building and does not in any way reflect our management practices or how we treat our staff, to whom we are fully committed. Regarding the terrace and poolside areas, they were indeed under maintenance at the time of your arrival, which explains their temporary condition. These works are part of our ongoing efforts to improve and maintain our facilities. Your other comments regarding comfort, equipment, and overall experience have been carefully noted and shared with the relevant departments for review and improvement. We are sincerely sorry that your experience was not as positive as expected, and we hope to have the opportunity to welcome you again in the future under better circumstances. Kind regards, Mme M. Safia

Customer review rating 0.5/5

Lois P. Couples - Confirmed reviews ALL

Room was described as 'superior with modern decor, ergonomics and high-tech equipment: free wifi, pay TV, minibar and safe'. Instead we were given a very old uninviting room with missing bedside table, no minibar and a very tired bathroom'. Very poor quality of service and we are seeking a full refund.

Dear Lois P., Thank you for taking the time to share your feedback. We are sincerely sorry to learn that the room allocated did not meet your expectations and that your experience was disappointing. Regarding the room description, we fully understand your concern. Certain historical room descriptions may still include amenities such as minibars. However, we would like to clarify that our group has updated its environmental policy: minibars are no longer systematically installed or replaced. Rooms that were previously equipped may retain them, but they are no longer part of the standard guaranteed facilities. We are also sorry to hear that the room did not meet your expectations in terms of comfort and condition. Your comments regarding the furnishings and bathroom have been shared with the relevant teams for review and appropriate action. We sincerely regret that your stay did not reflect the standards we aim to provide. Should you wish to discuss this further, we remain at your disposal to assist you. Kind regards, Sincerely, Mme M. Safia

Other web-users rate our hotel

  • 140 reviews 9/10 Location
  • 443 reviews 4.3/10 Room
  • 380 reviews 8.7/10 Service
  • 7 reviews 7/10 WiFi
  • 236 reviews 1.8/10 Vibe
  • 198 reviews 5.4/10 Comfort
  • 197 reviews 4.2/10 Cleanliness
  • 168 reviews 7.9/10 Breakfast

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