Novotel Amiens Pôle Jules Verne 4 stars

Customer review rating (ALL Rating) 3.9/5 818 reviews

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Novotel Amiens Pôle Jules Verne - Image 1
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7 rue des Indes Noires, 80440 BOVES, France

Description

Hotel extras

  • Just minutes from downtown Amiens and very close to the A16 and A29 highways.

  • Home-cooked lunch and dinner, with terrace and view of the pool and private garden

  • 2799 sq.ft. meeting area with natural light

  • Family room for up to 2 adults and 2 children, and indoor children's area

  • Free private enclosed car park

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Amiens Pôle Jules Verne

7 rue des Indes Noires
80440 BOVES
France

GPS:49.864378, 2.370642

Telephone
Fax +33 3 22 50 42 49

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

HOTEL RESTAURANT

Choose between the set menu and the chefs menu, both featuring healthy, varied and seasonal cuisine to suit all tastes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  818 reviews

Customer review rating 2.5/5

Laura P. Families - Confirmed reviews ALL

Dear Laura P., Thank you for taking the time to share your feedback. We are pleased to hear that you found your room comfortable and clean. We are sorry, however, that the breakfast did not meet your expectations. This is not the standard of service we strive to provide. We have shared your feedback with our team so that the necessary corrective measures can be implemented as quickly as possible. Regarding the swimming pool, our cleaning robot is there to ensure the best possible water quality and guest comfort. It is normally scheduled to operate outside opening hours. If it is still in the pool while the facility is open, please do not hesitate to let our team know so that we can remove it immediately. We appreciate your comments as they help us improve our service and hope to have the opportunity to welcome you again for a better experience. Sincerely, Mme M. Safia

Customer review rating 4.0/5

Stephen L. Couples - Confirmed reviews ALL

Dear Stephen L., Thank you for sharing your feedback following your stay with us. We are sorry that your initial room did not meet your expectations due to the air conditioning issue. However, we are pleased that our team was able to promptly offer you an alternative room and that this helped improve the remainder of your stay. Guest comfort is very important to us, and we appreciate your understanding regarding this situation. Please note that our hotel is currently undergoing a renovation program aimed at enhancing our facilities and overall guest experience. We would also like to mention that our bedding is less than three years old, ensuring a high standard of comfort for our guests. Thank you for recognizing our team's efforts. We hope to have the pleasure of welcoming you again soon and providing you with an even better experience. Kind regards, Mme S.MASMOUDI

Customer review rating 2.0/5

Chris R. Couples - Confirmed reviews ALL

Dear Chris R., Thank you for taking the time to share your detailed feedback. We are truly sorry that your experience did not meet the standards you expected from Novotel. We sincerely apologize for the inconvenience caused by the air conditioning during the exceptionally hot weather, as well as for the temporary closure of our restaurant. The restaurant closure was not initially planned but was due to a technical issue caused by the extreme heat. To ensure our guests could still dine, our team quickly implemented an emergency alternative solution, and we are pleased that the freshly prepared chicken salad met your needs. Regarding your complimentary welcome drink as part of your ALL – Accor Live Limitless membership, this should indeed have been provided. We sincerely apologize for this oversight and will review this matter with our teams to ensure it does not happen again. We are grateful for your kind words about our staff and are delighted that their dedication made a positive impression. Your compliments will be shared with the team. Please allow us to inform you that our hotel is currently undergoing a renovation program to progressively modernize the property and enhance our guests' experience. We would also like to mention that our bedding is less than three years old, as guest comfort remains one of our priorities. We regret that we were unable to provide the experience you were expecting on this occasion. Your feedback is invaluable and helps us continue to improve. We hope you will give us another opportunity to welcome you back under much better conditions. Kind regards, Mme S.MASMOUDI

Customer review rating 3.0/5

Finbarr M. Families - Confirmed reviews ALL

Dear Mr. M., Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not fully meet your expectations. Please note that our hotel is currently undergoing renovation works as part of an ongoing refurbishment program aimed at improving our guests' experience. We understand that this may have influenced your impression of the property. Regarding the sunbeds, we apologize if they were not available as expected. We will review the information and photos to ensure they accurately reflect the current facilities. We would also like to mention that all of our mattresses are less than three years old, as we place great importance on providing our guests with a comfortable night's sleep. We appreciate your comments, which help us continue to improve, and we hope to have the opportunity to welcome you again in the future under even better conditions. Sincerely, Mme S.MASMOUDI

Customer review rating 2.5/5

Paul M. Couples - Confirmed reviews ALL

Dear Mr. M., Thank you for sharing your feedback regarding your recent stay. We regret to hear that the condition of your room did not meet your expectations. Your comments are valuable and will be taken into consideration as we continually evaluate our facilities. Best regards, Mme S.MASMOUDI

Other web-users rate our hotel

  • 137 reviews 9.3/10 Location
  • 449 reviews 4.1/10 Room
  • 383 reviews 8.6/10 Service
  • 233 reviews 1.6/10 Vibe
  • 213 reviews 4.5/10 Comfort
  • 202 reviews 4.4/10 Cleanliness
  • 166 reviews 7.8/10 Breakfast
  • 117 reviews 2.9/10 Amenities

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