Mercure Aix en Provence Sainte Victoire Hotel 4 stars

Very disappointed, booked half board expecting a pleasant meal, told in the restaurant that it only included two courses from a very basic 'formula' menu and anything else was extra, despite the fact that we had prepaid more than this price with our booking. Heating didn't work in the room and the receptionist was inept and constantly challenged us as if arriving guests.

room are fine, dinner sincerely poo

The room was very comfortable, and good bed! However no proper shower - there was only a bath! This was an annoyance. Otherwise it was fine!

Dinner has really improved since last time I have came. Overall good stay.

Staff were exceptionally pleasant ; breakfast was excellent; restaurant was very good and the log fire was wonderful; BUT the room was very disappointing, especially as a ''premier room''. Whilst I recognise that this is mainly a summer hotel, although there was an up and over door to a patio, it was impractical to open this in the winter and there was no window so it was disagreeable not to have access to any daylight. The bathroom lacked enough hooks to hang the towels let alone any clothes, nor was there any stool/chair in the bathroom. There was a separate wc but it lacked a wash-hand basin; the floors in the wc and bathroom were very cold to walk on and the rubber fabric in the bedroom was disagreeable underfoot. No handles/grips in the bath so it felt unsafe to my elderly mother when using it. All a great shame as the hotel otherwise has a lot to commend it. I have visited the hotel before ( in the summer) and had a much better experience.

The hotel is ok for a Mercure but not really at level of four stars. No minibar in the room and the design is far too Accor standards, no lift, Good staff but this hotel seems to be run without manager. Many details needs to be fixed: Dirty pool, no towels etc...

Spent 5 nights here this time. Lovely setting bit road noise is getting more intrusive even by lovely pool. Very unwelcoming lady receptionist. We are early (about 1 pm) and she told us our room wasn't ready umtil 3pm very abruptly and failed to book us in for dinner even when she asked us if we wanted to eat! Same thing happened last yr. Housekeeping was just ok. Surprised to see an empty sandwich pack on the bed on day. Change to paper cups in the room is sad. Ground floor room had lovely small garden to sit out and very fierce aircon which also blew in awful smell of drains. Setting is lovely and breakfast reasonable but not as good as the novotel in Marseille where we'd come from. Have been to this mercue 3 times now but not made to feel particularly welcome so probably will go elsewhere next time we're in frabce

Nice room and pool.Nice environment.Quiet and relax place.Check in on the site was 12:00 but 15:00 when I arrived at 12:30. It is not practical with a family.All my friends enjoyed their stay and it is an address I will keep.

Good infrastructure with terrasse and garden, countryside setting. Comfortable large room. Nice restaurant for dinner with excellent cuisine. Friendly and helpful staff who made us even an onward booking.

We stay here on our way to the south coast for one or two nights each way. It is a consistently good hotel, smart and clean with pleasant staff. We had an accessible room this time and enjoyed the private enclosed garden and the spacious room with walk in shower. Breakfast was the standard affair but nicely presented and reasonable variety.

Just outside Aix, this is an ideal hotel for people traveling through France - small enough to be friendly, large enough to have a pool, with a good bar and restaurant and large parking area. We have stayed here often and the standards have maintained their 4-star status for years - it is consistently good in all areas. Excellent breakfast and a good evening menu. Rooms and bathrooms very comfortable, always clean, some with little private gardens.

Stayed 4 nights in this hotel about 8 miles from Aix-en-Provence. Listed as a 4-star hotel. Cardboard 'cups' and thin plastic 'glasses' (which were supplied in the bathroom for teeth cleaning - no separate glasses) in bedroom, although water supplied free. Bedroom in new buildings at rear of the old. Decent sized room, with small sitting area with table and chairs outside (upstairs rooms have balcony). Free Wi-Fi. No door between bedroom and bathroom, so if someone gets up in the night, the light shines directly in the room, probably waking one's partner. Do designers/architects ever sample their own buildings? Shower was OK, but splashed badly, and the slope of the floor meant that the room became like a pond if not careful. Nowhere to hang towels for re-use. Nice setting for a hotel. The old building houses the reception, bar and restaurant, and maybe some bedrooms. Restaurant nicely done, but oddly lacking in atmosphere. Food reasonable at dinner, perhaps a little expensive. Wine expensive; I think there may be a cheaper list which we were not shown. Breakfast buffet in dining room was very good, with fresh fruit, yogurt, pastries, etc. Might have been better selection of cheese. Overall, this was OK, but do not think it rates as 4-star hotel. Have stayed in nicer 3-star places.

This hotel is in a wonderful location, close to Aix en Provence . They have recently built a new extension to the original old building and we had a room in this new part of the hotel for an 8 day holiday. We found the bed very comfortable ; there was a french door from our room leading to its own little garden with view in the distance on the Garlaban chain of mountain.Double wash basins , large walk in shower and separate toilet form a well designed "bathroom area".There was plenty of hanging space for our clothes and a welcome small fridge in the "hall area" which is separated from the main bedroom by a door thus cutting out potential noise from the corridor.Outside , the swimming pool is splendid in attractive surrounds on a well maintained lawn and plenty of sun loungers for the guests. Whilst you swim the views of the Cengle the chain of cliffs in front of Sainte Victoire are stunning. What a brilliant location! In the main building , there is a library with comfortable settee and armchairs and a computer for the guests. Whether at reception or in the restaurant ( very good breakfast ) and the bar the service is excellent, the staff are friendly, helpful, polite, attentive and the Directeur himself can be seen helping his staff to ensure the comfort of all the guests. We felt valued and we had a very relaxed and happy holiday

The hotel is in a great position, below Monte Sainte Victoire and near Aix-en-Provence, with a lovely pool and a very good restaurant. Well maintained rooms with effective air conditioning - very welcome given the 40C temperature. Unfortunately, we experienced two problems : 1 : When we booked, the offer included tickets to a Cézanne exhibition at the Musée Granet in Aix, however this was actually held the year before!! We were given tickets to a Canaletto exhibition at another art gallery in Aix with different opening times - most disappointing when we had booked particularly because of the Cézanne offer. 2 : The interconnecting doors between our room and the adjoining one were unlocked on arrival leaving us feeling very vulnerable to theft or intrusion.

Charming Chateau outside Aix en Provence. In the country, so plan your meals and have good directions back to hotel. There is a restaurant that serves very good dinners. Breakfast is the usual fare. No lift to second floor. Bring your swim suit, there is a pleasant swimming pool. The gates to the property close after midnight; be sure you have the pass code.