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Mercure Aix en Provence Sainte Victoire Hotel 4 stars

Customer review rating 4.1/5 2,245 reviews

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Mercure Aix en Provence Sainte Victoire Hotel
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+ 16 Services

Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • MARSEILLE PROVENCE Paying
  • Reception open 24 hours a day
Leisure and activities
  • Outdoor unheated pool
  • Babysitting on request
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Aix en Provence Sainte Victoire Hotel

RD7N
13790 chateauneuf le rouge
france

Tel: +33442202151

Fax: (+33)4/42202351

Check-in from 15h00

Check out up to 12h00

  • GARE ROUTIERE AIX EN PROVENCE : 

  • By plane

    MARSEILLE PROVENCE At 45km / 27.96 miles - Shuttle paying

  • By train

    TGV AIX EN PROVENCE At 30km / 18.64 miles

GPS :43.489342, 5.589788

Our accommodation(s)

The Mercure Aix-Ste Victoire offers you Standard or Superior rooms. For a relaxing break, an overnight stay or a business trip, our hotel cannot fail to please, and will provide you with all the relaxation and peace of the Provence region.

Superior Room with 1 double bed

  • Max. number of persons: 2
  • Views: Panorama view, Garden View *
  • Most of the accommodation: Terrace *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Views: Mountain view, Historic side view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 1 queensize bed

Accessible room
  • Max. number of persons: 2
  • Views: Courtyard View, Garden View *
  • Most of the accommodation: Terrace *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with double bed

  • Max. number of persons: 2
  • Views: Park view, Garden View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with queen-size bed and small garden

  • Max. number of persons: 2
  • Views: Garden View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Family Room with a queen-size bed or 2 single beds on the mezzanine

  • Max. number of persons: 4
  • Views: Park view, Garden View *
  • Most of the accommodation: Balcony *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

LA GALINIERE

Type of cuisine: Regional

Our restaurant offers Provençal cuisine and is set in a former 16th-century post house just 10 minutes from Aix-en-Provence, at the foot of Sainte Victoire mountain.

  • Monday Closed
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday Closed
  • Sunday Closed
Lunch

LA GALINIERE

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday Closed
Lunch

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 155

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 25 people

Find out more

Our guest reviews for
Mercure Aix en Provence Sainte Victoire Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,245 reviews

tripadvisor

TripAdvisor Rating 4.0/5

743 reviews

Brief Stay

Customer review rating 5.0/5

James Families - 02/10/2020 Confirmed reviews ALL

Always a lovely place.

Customer review rating 3.5/5

Philippe B. Business - 16/09/2020 Confirmed reviews ALL

good stay but no coffee in the morning :(

Dear PHILIPPE B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are very sorry for the problem with the coffee Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Personnel sympathique

Customer review rating 4.5/5

Anonymous Couples - 11/09/2020 Confirmed reviews ALL

Agreable

Madame/Monsieur L., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Aix-en-Provence Sainte-Victoire. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs

a lot noise in the room 31 : Unacceptable for a 4 stars

Customer review rating 1.0/5

R. E. Business - 04/09/2020 Confirmed reviews ALL

In the room 31, you have the impression that the cars and truck will run on your body all the night !!! a lots of noise and vibrations , totally unacceptable for this hotel.

Dear E. R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 2.0/5

Mathilde Couples - 02/08/2020 Confirmed reviews ALL

It went well in general. Yet room srevice wasn't available due to Covid (which is paradoxical as one would believe it is necesasry to clean more rather than less in times of pandemic). I was slightly unhappy the room wasn't cleaned during our stay. We asked for new towels on the last day and were told the room service would come but they didn't. We didn't pay full price for the room but would have been very dissatisfied if we would have, as there is no difference between an airbnb and an hotel in our eyes if the room isn't cleaned daily.

Dear MATHILDE H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Half board offer is an 'arnaque' and the restaurant was well below our expectations.

Customer review rating 1.0/5

Rupert Families - 24/02/2020 Confirmed reviews ALL

Very disappointed, booked half board expecting a pleasant meal, told in the restaurant that it only included two courses from a very basic 'formula' menu and anything else was extra, despite the fact that we had prepaid more than this price with our booking. Heating didn't work in the room and the receptionist was inept and constantly challenged us as if arriving guests.

Dear RUPERT C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

correct

Customer review rating 3.0/5

Anonymous Business - 23/02/2020 Confirmed reviews ALL

room are fine, dinner sincerely poo

Dear ROSALIA G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Will stay again - if not all booked up!

Customer review rating 3.5/5

Charles H. Business - 06/02/2020 Confirmed reviews ALL

The room was very comfortable, and good bed! However no proper shower - there was only a bath! This was an annoyance. Otherwise it was fine!

Dear CHARLES H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good Stay

Customer review rating 3.5/5

Anonymous Business - 29/01/2020 Confirmed reviews ALL

Dinner has really improved since last time I have came. Overall good stay.

Dear STEPHANEWENYUNG B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good in every respect except the bedroom

Customer review rating 3.5/5

G S. Families - 30/12/2019 Confirmed reviews ALL

Staff were exceptionally pleasant ; breakfast was excellent; restaurant was very good and the log fire was wonderful; BUT the room was very disappointing, especially as a ''premier room''. Whilst I recognise that this is mainly a summer hotel, although there was an up and over door to a patio, it was impractical to open this in the winter and there was no window so it was disagreeable not to have access to any daylight. The bathroom lacked enough hooks to hang the towels let alone any clothes, nor was there any stool/chair in the bathroom. There was a separate wc but it lacked a wash-hand basin; the floors in the wc and bathroom were very cold to walk on and the rubber fabric in the bedroom was disagreeable underfoot. No handles/grips in the bath so it felt unsafe to my elderly mother when using it. All a great shame as the hotel otherwise has a lot to commend it. I have visited the hotel before ( in the summer) and had a much better experience.

Dear GILLIAN S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

The Provence but next the road!

TripAdvisor rating 3.0/5

Verdunois Family - 28/08/2019 TripAdvisor review

The hotel is ok for a Mercure but not really at level of four stars. No minibar in the room and the design is far too Accor standards, no lift, Good staff but this hotel seems to be run without manager. Many details needs to be fixed: Dirty pool, no towels etc...

Good in parts

TripAdvisor rating 3.0/5

christinebarrand2018 Couples - 13/09/2018 TripAdvisor review

Spent 5 nights here this time. Lovely setting bit road noise is getting more intrusive even by lovely pool. Very unwelcoming lady receptionist. We are early (about 1 pm) and she told us our room wasn't ready umtil 3pm very abruptly and failed to book us in for dinner even when she asked us if we wanted to eat! Same thing happened last yr. Housekeeping was just ok. Surprised to see an empty sandwich pack on the bed on day. Change to paper cups in the room is sad. Ground floor room had lovely small garden to sit out and very fierce aircon which also blew in awful smell of drains. Setting is lovely and breakfast reasonable but not as good as the novotel in Marseille where we'd come from. Have been to this mercue 3 times now but not made to feel particularly welcome so probably will go elsewhere next time we're in frabce

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Nice stay

TripAdvisor rating 4.0/5

captpawlotsky Family - 20/06/2018 TripAdvisor review

Nice room and pool.Nice environment.Quiet and relax place.Check in on the site was 12:00 but 15:00 when I arrived at 12:30. It is not practical with a family.All my friends enjoyed their stay and it is an address I will keep.

Dear Guest, We thank you for this great review on Trip Advisor and are pleased to learn that you and your freinds enjoyed the good time in the Mercure hotel aix sainte victoire. We all look forward to the pleasure of welcoming you for another stay. Best Regards

Good place for stopover between sea and alps

TripAdvisor rating 4.0/5

BR1810 Couples - 10/05/2018 TripAdvisor review

Good infrastructure with terrasse and garden, countryside setting. Comfortable large room. Nice restaurant for dinner with excellent cuisine. Friendly and helpful staff who made us even an onward booking.

Constantly good hotel

TripAdvisor rating 5.0/5

Amoq Couples - 07/10/2017 TripAdvisor review

We stay here on our way to the south coast for one or two nights each way. It is a consistently good hotel, smart and clean with pleasant staff. We had an accessible room this time and enjoyed the private enclosed garden and the spacious room with walk in shower. Breakfast was the standard affair but nicely presented and reasonable variety.

Madame, Monsieur, Nous vous remercions d’avoir pris le temps de nous faire part de votre avis concernant votre séjour dans notre hôtel. Mon équipe et moi-même sommes très sensibles à vos appréciations, elles nous encouragent à maintenir nos efforts afin que la prestation que nous vous apportons réponde au mieux à vos attentes. Dans l’attente de vous accueillir prochainement dans l’un des hôtels du réseau Mercure, nous vous prions de croire, Madame, Monsieur, en l’expression de nos sentiments les meilleurs.

Perfect hotel for travelers

TripAdvisor rating 4.0/5

cabz2016 Couples - 05/06/2016 TripAdvisor review

Just outside Aix, this is an ideal hotel for people traveling through France - small enough to be friendly, large enough to have a pool, with a good bar and restaurant and large parking area. We have stayed here often and the standards have maintained their 4-star status for years - it is consistently good in all areas. Excellent breakfast and a good evening menu. Rooms and bathrooms very comfortable, always clean, some with little private gardens.

4-STAR HOTEL? Hmm

TripAdvisor rating 3.0/5

RICHARD L Couples - 28/09/2015 TripAdvisor review

Stayed 4 nights in this hotel about 8 miles from Aix-en-Provence. Listed as a 4-star hotel. Cardboard 'cups' and thin plastic 'glasses' (which were supplied in the bathroom for teeth cleaning - no separate glasses) in bedroom, although water supplied free. Bedroom in new buildings at rear of the old. Decent sized room, with small sitting area with table and chairs outside (upstairs rooms have balcony). Free Wi-Fi. No door between bedroom and bathroom, so if someone gets up in the night, the light shines directly in the room, probably waking one's partner. Do designers/architects ever sample their own buildings? Shower was OK, but splashed badly, and the slope of the floor meant that the room became like a pond if not careful. Nowhere to hang towels for re-use. Nice setting for a hotel. The old building houses the reception, bar and restaurant, and maybe some bedrooms. Restaurant nicely done, but oddly lacking in atmosphere. Food reasonable at dinner, perhaps a little expensive. Wine expensive; I think there may be a cheaper list which we were not shown. Breakfast buffet in dining room was very good, with fresh fruit, yogurt, pastries, etc. Might have been better selection of cheese. Overall, this was OK, but do not think it rates as 4-star hotel. Have stayed in nicer 3-star places.

A credit to the Mercure chain

TripAdvisor rating 5.0/5

jhcardiff Couples - 23/09/2015 TripAdvisor review

This hotel is in a wonderful location, close to Aix en Provence . They have recently built a new extension to the original old building and we had a room in this new part of the hotel for an 8 day holiday. We found the bed very comfortable ; there was a french door from our room leading to its own little garden with view in the distance on the Garlaban chain of mountain.Double wash basins , large walk in shower and separate toilet form a well designed "bathroom area".There was plenty of hanging space for our clothes and a welcome small fridge in the "hall area" which is separated from the main bedroom by a door thus cutting out potential noise from the corridor.Outside , the swimming pool is splendid in attractive surrounds on a well maintained lawn and plenty of sun loungers for the guests. Whilst you swim the views of the Cengle the chain of cliffs in front of Sainte Victoire are stunning. What a brilliant location! In the main building , there is a library with comfortable settee and armchairs and a computer for the guests. Whether at reception or in the restaurant ( very good breakfast ) and the bar the service is excellent, the staff are friendly, helpful, polite, attentive and the Directeur himself can be seen helping his staff to ensure the comfort of all the guests. We felt valued and we had a very relaxed and happy holiday

Lovely hotel with a couple of problems

TripAdvisor rating 4.0/5

montclus Couples - 23/07/2015 TripAdvisor review

The hotel is in a great position, below Monte Sainte Victoire and near Aix-en-Provence, with a lovely pool and a very good restaurant. Well maintained rooms with effective air conditioning - very welcome given the 40C temperature. Unfortunately, we experienced two problems : 1 : When we booked, the offer included tickets to a Cézanne exhibition at the Musée Granet in Aix, however this was actually held the year before!! We were given tickets to a Canaletto exhibition at another art gallery in Aix with different opening times - most disappointing when we had booked particularly because of the Cézanne offer. 2 : The interconnecting doors between our room and the adjoining one were unlocked on arrival leaving us feeling very vulnerable to theft or intrusion.

Madame, Monsieur, Nous vous remercions d’avoir pris le temps de nous faire part de votre avis concernant votre séjour dans notre hôtel. Mon équipe et moi-même sommes très sensibles à vos appréciations, elles nous encouragent à maintenir nos efforts afin que la prestation que nous vous apportons réponde au mieux à vos attentes. i'm sorry for your 2 problem's, if you come one more time in my hotel, call me before please. Dans l’attente de vous accueillir prochainement dans l’un des hôtels du réseau Mercure, nous vous prions de croire, Madame, Monsieur, en l’expression de nos sentiments les meilleurs.

Near Aix-en-Provence

TripAdvisor rating 4.0/5

Eugene M Couples - 07/06/2015 TripAdvisor review

Charming Chateau outside Aix en Provence. In the country, so plan your meals and have good directions back to hotel. There is a restaurant that serves very good dinners. Breakfast is the usual fare. No lift to second floor. Bring your swim suit, there is a pleasant swimming pool. The gates to the property close after midnight; be sure you have the pass code.

Madame, Monsieur, Nous vous remercions d’avoir pris le temps de nous faire part de votre avis concernant votre séjour dans notre hôtel. Mon équipe et moi-même sommes très sensibles à vos appréciations, elles nous encouragent à maintenir nos efforts afin que la prestation que nous vous apportons réponde au mieux à vos attentes. Dans l’attente de vous accueillir prochainement dans l’un des hôtels du réseau Mercure, nous vous prions de croire, Madame, Monsieur, en l’expression de nos sentiments les meilleurs.

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