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Mercure Aix en Provence Sainte Victoire Hotel 4 stars

Customer review rating 4.1/5 2,591 reviews

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Mercure Aix en Provence Sainte Victoire Hotel
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+ 16 Services

Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

Hotel location

Mercure Aix en Provence Sainte Victoire Hotel

RD7N
13790 chateauneuf le rouge
france

Tel: +33442202151

Fax: (+33)4/42202351

Check-in from 15h00

Check out up to 12h00

  • GARE ROUTIERE AIX EN PROVENCE : 

  • By plane

    MARSEILLE PROVENCE At 45km / 27.96 miles - Shuttle paying

  • By train

    TGV AIX EN PROVENCE At 30km / 18.64 miles

GPS :43.489342, 5.589788

Hotel services

LA GALINIERE

Our restaurant offers Provençal cuisine and is set in a former 16th-century post house just 10 minutes from Aix-en-Provence, at the foot of Sainte Victoire mountain.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Hot meals
Meetings/Events
  • 4 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 61 rooms
    • 5 rooms for people with reduced mobility
    • 7 family rooms
    • 6 connecting rooms
    • 61 non-smoking rooms
    • One floor
  • Languages spoken at the hotel
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Iron
    • Iron at reception
Access to property
  • Shuttle
    • MRS Additional charge
    • MARSEILLE PROVENCE Additional charge
  • Car park
    • On site
    • 80 parking spaces
    • Private
Well-being
  • Swimming pool
    • Outside

Our accommodation(s)

The Mercure Aix-Ste Victoire offers you Standard or Superior rooms. For a relaxing break, an overnight stay or a business trip, our hotel cannot fail to please, and will provide you with all the relaxation and peace of the Provence region.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 155

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 25 people

Find out more

Our guest reviews for
Mercure Aix en Provence Sainte Victoire Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,591 reviews

TripAdvisor Rating 4.0/5

773 reviews

Some things to improve

Customer review rating 3.0/5

Ms Business - 14/10/2021 Confirmed reviews ALL

Some things need to be improved. More attention to customers needed. it is not acceptable to wait so long (1h20') in the restaurant to be served with not so many customers inside. Personnel in these cases must take care of who is complaining. Wi-Fi network 2 times down in 2 days. I needed to ask Reception to reset Router ! Shower in the room without a repair tent or a glass door caused basement flooding. On the other side, the rooms are large, beds are comfortable and parking is very easy.

comfortable room

Customer review rating 5.0/5

Anon Couples - 29/09/2021 Confirmed reviews ALL

good dinner. warm welcome

Excellent location and nice service

Customer review rating 4.5/5

Anonymous Friends - 14/09/2021 Confirmed reviews ALL

Good stay, nice team, big room and large shower Being that close to la galiniere where we had the wedding was amazing

Great location

Customer review rating 5.0/5

Craig F. Solo - 05/09/2021 Confirmed reviews ALL

A lovely welcome after a long drive. The staff and the hotel were lovely. I dined in the restaurant and both the evening meal and breakfast were top class.

Small tiny room

Customer review rating 2.0/5

Carlo Business - 19/08/2021 Confirmed reviews ALL

Room was not ready at my arrival, had to wait close to 1 hours after 7 hours driving Room was really tiny, a little hovel as we use to say here. No even a room to rest the luggage for opening it Overall experience was not worthy the price paid.

Lovely Situation

Customer review rating 4.5/5

Vincent V. G. Couples - 04/08/2021 Confirmed reviews ALL

We enjoyed it all.

Great experience, as usual

Customer review rating 4.5/5

Bruno C. Business - 28/07/2021 Confirmed reviews ALL

The room in the main building was really great with an efficient air cooling. Breakfast and dinner outside was really pleasant during this hot week.

Quiet Room, very nice swimming pool

Customer review rating 4.5/5

D. Families - 19/07/2021 Confirmed reviews ALL

Very nice stay in a lovely place closed to Aix and Marseille

noisy room

Customer review rating 3.0/5

Thomas Business - 01/07/2021 Confirmed reviews ALL

my room was room number 2 The room looks very old and is not cosy at all, There is a lot of noise from other people in the same corridor that are closing their room door. The room is badly isolated from noise from the corridor. I slept not good at all,

Brief Stay

Customer review rating 5.0/5

James Families - 02/10/2020 Confirmed reviews ALL

Always a lovely place.

Customer review rating 3.5/5

Philippe B. Business - 16/09/2020 Confirmed reviews ALL

good stay but no coffee in the morning :(

Dear PHILIPPE B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are very sorry for the problem with the coffee Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Personnel sympathique

Customer review rating 4.5/5

Anonymous Couples - 11/09/2020 Confirmed reviews ALL

Agreable

Madame/Monsieur L., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Aix-en-Provence Sainte-Victoire. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs

a lot noise in the room 31 : Unacceptable for a 4 stars

Customer review rating 1.0/5

R. E. Business - 04/09/2020 Confirmed reviews ALL

In the room 31, you have the impression that the cars and truck will run on your body all the night !!! a lots of noise and vibrations , totally unacceptable for this hotel.

Dear E. R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

The Provence but next the road!

TripAdvisor rating 3.0/5

Verdunois Family - 28/08/2019 TripAdvisor review

The hotel is ok for a Mercure but not really at level of four stars. No minibar in the room and the design is far too Accor standards, no lift, Good staff but this hotel seems to be run without manager. Many details needs to be fixed: Dirty pool, no towels etc...

Good in parts

TripAdvisor rating 3.0/5

christinebarrand2018 Couples - 13/09/2018 TripAdvisor review

Spent 5 nights here this time. Lovely setting bit road noise is getting more intrusive even by lovely pool. Very unwelcoming lady receptionist. We are early (about 1 pm) and she told us our room wasn't ready umtil 3pm very abruptly and failed to book us in for dinner even when she asked us if we wanted to eat! Same thing happened last yr. Housekeeping was just ok. Surprised to see an empty sandwich pack on the bed on day. Change to paper cups in the room is sad. Ground floor room had lovely small garden to sit out and very fierce aircon which also blew in awful smell of drains. Setting is lovely and breakfast reasonable but not as good as the novotel in Marseille where we'd come from. Have been to this mercue 3 times now but not made to feel particularly welcome so probably will go elsewhere next time we're in frabce

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Nice stay

TripAdvisor rating 4.0/5

captpawlotsky Family - 20/06/2018 TripAdvisor review

Nice room and pool.Nice environment.Quiet and relax place.Check in on the site was 12:00 but 15:00 when I arrived at 12:30. It is not practical with a family.All my friends enjoyed their stay and it is an address I will keep.

Dear Guest, We thank you for this great review on Trip Advisor and are pleased to learn that you and your freinds enjoyed the good time in the Mercure hotel aix sainte victoire. We all look forward to the pleasure of welcoming you for another stay. Best Regards

Good place for stopover between sea and alps

TripAdvisor rating 4.0/5

BR1810 Couples - 10/05/2018 TripAdvisor review

Good infrastructure with terrasse and garden, countryside setting. Comfortable large room. Nice restaurant for dinner with excellent cuisine. Friendly and helpful staff who made us even an onward booking.

Constantly good hotel

TripAdvisor rating 5.0/5

Amoq Couples - 07/10/2017 TripAdvisor review

We stay here on our way to the south coast for one or two nights each way. It is a consistently good hotel, smart and clean with pleasant staff. We had an accessible room this time and enjoyed the private enclosed garden and the spacious room with walk in shower. Breakfast was the standard affair but nicely presented and reasonable variety.

Madame, Monsieur, Nous vous remercions d’avoir pris le temps de nous faire part de votre avis concernant votre séjour dans notre hôtel. Mon équipe et moi-même sommes très sensibles à vos appréciations, elles nous encouragent à maintenir nos efforts afin que la prestation que nous vous apportons réponde au mieux à vos attentes. Dans l’attente de vous accueillir prochainement dans l’un des hôtels du réseau Mercure, nous vous prions de croire, Madame, Monsieur, en l’expression de nos sentiments les meilleurs.

Perfect hotel for travelers

TripAdvisor rating 4.0/5

cabz2016 Couples - 05/06/2016 TripAdvisor review

Just outside Aix, this is an ideal hotel for people traveling through France - small enough to be friendly, large enough to have a pool, with a good bar and restaurant and large parking area. We have stayed here often and the standards have maintained their 4-star status for years - it is consistently good in all areas. Excellent breakfast and a good evening menu. Rooms and bathrooms very comfortable, always clean, some with little private gardens.

4-STAR HOTEL? Hmm

TripAdvisor rating 3.0/5

RICHARD L Couples - 28/09/2015 TripAdvisor review

Stayed 4 nights in this hotel about 8 miles from Aix-en-Provence. Listed as a 4-star hotel. Cardboard 'cups' and thin plastic 'glasses' (which were supplied in the bathroom for teeth cleaning - no separate glasses) in bedroom, although water supplied free. Bedroom in new buildings at rear of the old. Decent sized room, with small sitting area with table and chairs outside (upstairs rooms have balcony). Free Wi-Fi. No door between bedroom and bathroom, so if someone gets up in the night, the light shines directly in the room, probably waking one's partner. Do designers/architects ever sample their own buildings? Shower was OK, but splashed badly, and the slope of the floor meant that the room became like a pond if not careful. Nowhere to hang towels for re-use. Nice setting for a hotel. The old building houses the reception, bar and restaurant, and maybe some bedrooms. Restaurant nicely done, but oddly lacking in atmosphere. Food reasonable at dinner, perhaps a little expensive. Wine expensive; I think there may be a cheaper list which we were not shown. Breakfast buffet in dining room was very good, with fresh fruit, yogurt, pastries, etc. Might have been better selection of cheese. Overall, this was OK, but do not think it rates as 4-star hotel. Have stayed in nicer 3-star places.

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