Mercure Aix en Provence Sainte Victoire Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 737 reviews

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Description

Hotel extras

  • GREEN KEY certified

  • Large outdoor swimming pool (opening from mid-April to mid-October)

  • La Galinière restaurant (vaulted room with fireplace/large outdoor terrace)

  • 10 minutes to Aix-en-Provence and 20 minutes to Marseille

Our accommodation(s)

Hotel location

Mercure Aix en Provence Sainte Victoire Hotel

RD7N
13790 CHATEAUNEUF LE ROUGE
France

GPS:43.489342, 5.589788

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA GALINIERE

Our restaurant offers Provencal cuisine and is set in a former 16th-century post house just 10 minutes from Aix-en-Provence, at the foot of Sainte Victoire mountain.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  737 reviews

Customer review rating 4.5/5

Laura R. E. P. Couples - Confirmed reviews ALL

We’ve tried all room categories at Ste Victoire and unsurprisingly this suite is the best. It was warm, spacious and comfortable. Still annoying in small respects (power outlets are not well planned for example and privilege touches are wildly inconsistent) but still it’s a good choice for a comfortable stay. The bed is very spacious.

Dear Laura R. E. P., Thank you for your kind feedback regarding your recent stay at Hôtel Mercure Aix en Provence Sainte Victoire. We are delighted to hear that you found the suite warm, spacious, and comfortable. We appreciate your comments about the power outlets and the inconsistency of privilege touches, as guest insights are invaluable for our ongoing improvements. It is our goal to provide a comfortable experience, and we are pleased that you enjoyed your stay overall. Cordialement, Benjamin ORTHIS Adjoint de direction Hôtel Mercure Aix-en-Provence Sainte-Victoire

Customer review rating 5.0/5

Marc S. Business - Confirmed reviews ALL

Room perfect, lobby with personal ok

Dear Marc, Thank you so much for your kind words! I'm thrilled to hear that you had a comfortable stay and enjoyed our rooms and lobby. It’s wonderful to know that our team made a positive impression on you. We always strive to provide a welcoming atmosphere for all our guests. We hope to welcome you back soon for another great experience! Cordialement, Benjamin ORTHIS Adjoint de direction Hôtel Mercure Aix-en-Provence Sainte-Victoire

Customer review rating 5.0/5

David P. Families - Confirmed reviews ALL

Excellent as usual

Dear David p., Thank you for your positive feedback. We are delighted to hear that you found great comfort during your stay and that your experience met your expectations once again. We look forward to welcoming you back soon. Cordialement, Benjamin ORTHIS Adjoint de direction Hôtel Mercure Aix-en-Provence Sainte-Victoire

Customer review rating 5.0/5

Richard H. Couples - Confirmed reviews ALL

Great stopover for heading to Monaco

Dear Richard H., Thank you for your positive feedback. We are delighted to hear that you enjoyed our location and found it a suitable stopover for your journey to Monaco. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Benjamin ORTHIS Hôtel Mercure Aix en Provence Sainte Victoire.

Customer review rating 3.5/5

Laura R. E. P. Couples - Confirmed reviews ALL

This was our 3rd room grade/type at Sainte Victoire and they all so far have an air of basic minimalism about them. I was very disappointed to find that a Privilege Room has a totally unheated separate toilet and only an ineffectual towel rail in the bathroom. Provence might be lovely in July but it’s bleepin’ freezing in December!

Madam, I am very surprised by your message and I hope I understand correctly. You are not happy with our privilege room because it does not have heating in the toilet ? We never received any feedback on this matter. It's a shame you didn't contact us directly during your stay. We would have done everything we could to find a solution. I hope there were some positive aspects to your stay (that you haven't mentioned). Best regards

Other web-users rate our hotel

  • 132 reviews 9.3/10 Location
  • 337 reviews 7/10 Room
  • 321 reviews 8.3/10 Service
  • 144 reviews 8.8/10 Breakfast
  • 87 reviews 4.8/10 Amenities
  • 82 reviews 5.3/10 Cleanliness
  • 12 reviews 4.6/10 Bar

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