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ibis Aix-en-Provence Hotel 3 stars

Customer review rating 4.3/5 6,061 reviews

ALLSAFE approved hotel

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ibis Aix-en-Provence
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+ 14 Services

Hotel extras

  • Free secure car park

  • Easy access to the city center in 10 minutes

  • Balnéo baths, hammam and sauna EUR 15 for 2 hours (2 minutes away, reservation required)

  • Catering service in your room, on the terrace or in the A/C restaurant

  • Pasta & Noodles restaurant with terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 13h30

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Air conditioned
  • LATE CHECK-OUT UP TO 4PM Paying
  • Electric car recharging units
  • Laundry
Leisure and activities
  • Outdoor heated pool
  • Fitness centre (nearby)
  • Clay tennis court (nearby)
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Snack & beverage machine
Business services
  • Web corner

Hotel location

ibis Aix-en-Provence

Chemin des Infirmeries
13100 aix en provence
france

Tel: +33442279820

Fax: (+33)4/42385076

Check-in from 13h30

Check out up to 12h00

  • BUS AIXOIS :  8 VAL DE L'ARC

  • By plane

    MARSEILLE PROVENCE At 29km / 18.02 miles

  • By plane

    MARSEILLE PROVENCE At 29km / 18.02 miles

  • By car

    A8 SORTIE 31 At 1km / 0.62 miles

  • By car

    VAL ST ANDRE At 1km / 0.62 miles

  • By train

    AIX EN PCE TGV ARBOIS At 20km / 12.43 miles

  • By train

    AIX EN PROVENCE At 3km / 1.86 miles

  • By train

    MARSEILLE At 30km / 18.64 miles

GPS :43.51146, 5.46529

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our restaurants and bars

NOMAD LA FRITE FRAICHE

Nomad

Type of cuisine: International

BAR

Take a moment to relax at our bar. No matter the time of day, everyone is invited to join us inside or outside, on the shaded terrace with its delightful fountain.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
ibis Aix-en-Provence

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,061 reviews

TripAdvisor Rating 4.0/5

1,421 reviews

Good stay

Customer review rating 4.5/5

Thierry Couples - 19/09/2021 Confirmed reviews ALL

One of the best ibis gotel where I have ever stayed

Good relation Quality Price

Customer review rating 3.0/5

Graziano A. Solo - 06/09/2021 Confirmed reviews ALL

Room was ok and nice sleep. Unfortunately I arrived late night, as previously informed, an no one was there... I wait more than 30 minutes to be attended... then no one is asking me anything... no documentation... no covid certification... really poor reception service

Very good and satisfying stay.

Customer review rating 4.0/5

Leszek Couples - 01/09/2021 Confirmed reviews ALL

The hotel is clean and located in a calm area of the city, slightly decentralized. Free parking, very nice garden, restaurant and pool area make a friendly impression. Room clean and arranged with ibis standards, so no surprise if you know it. Nice and helpful hotel team. I recommend it for guest who need to reach easily the Marseilles airport.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rémi POL Directeur

Needs to improve.....

Customer review rating 2.5/5

S. I. Couples - 23/08/2021 Confirmed reviews ALL

The overall cleanliness of both the room and the rest of the facilities is not too good. We have not had the perception that we have been made the room on a daily basis. The bin has not been removed. We have not been made a bed. We have not changed our towels. We have not been replaced by water paper. it is possible that this situation is due to a misunderstanding on my part, because the rules have changed in recent years.... that this type of service is no longer on a daily basis ....., if this is so, it would be good to specify it explicitly in the room or in the establishment to avoid bad perceptions ..... the public WC are also very dirty, and without WC paper and soap..... external bins, constantly full. In a positive way, the hotel is in a perfect location, it have a lot of possibilities to improve and achieve the perfect rate to be a 10 rate establishment!!!.... I hope my experience can help you to improve...

Dear I. S., Thank you for taking the time to tell us about your experience at the ibis Aix-en-Provence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rémi POL Directeur
Customer review rating 2.0/5

Wadih M. Families - 22/08/2021 Confirmed reviews ALL

Room condition was below average. Bathroom is disgusting and stinky, needs complete renovation. Staff made several mistakes (like programming the room key for one day instead of the overall stay). Cleaning staff forgot the cleaning cloth and a a used pillow cover in the room (staff not even apologising and claiming it is a normal human error). Pool condition is lousy (tiles falling apart). We were denied room cleaning for the first days and this was only reversed following our repeated requests. Same for keeping the pool open until 19:00 instead of 21:00 (officially disclosed).

Dear WADIH M., Thank you for taking the time to tell us about your experience at the ibis Aix-en-Provence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rémi POL Directeur

Pleasant stay

Customer review rating 4.0/5

Andrew Families - 22/08/2021 Confirmed reviews ALL

Excellent staff, clean, accessible, great location Slight stench in room 82, could be better informed of conditions before arrival…housekeeping

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. Sincerely, Rémi POL Directeur

Nice surroundings.

Customer review rating 4.5/5

D Families - 29/07/2021 Confirmed reviews ALL

Calm and comfortable. Lovely restaurant and outdoor area. Friendly staff and nice room.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rémi POL Directeur
Customer review rating 3.5/5

Anonymous Couples - 26/07/2021 Confirmed reviews ALL

Very good petit dej

Dear RENEE M., We very much appreciate your comments regarding your stay at the ibis Aix-en-Provence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rémi POL Directeur

Very convinient

Customer review rating 5.0/5

Celine Business - 21/07/2021 Confirmed reviews ALL

I got a room with more space than last time. I appreciated.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rémi POL Directeur

innovant

Customer review rating 5.0/5

Gilles M. Families - 20/07/2021 Confirmed reviews ALL

impeccable

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rémi POL Directeur

Lack of proper A/C

Customer review rating 3.0/5

Sandro Solo - 18/07/2021 Confirmed reviews ALL

Staff welcoming and helpful. Breakfast satisfactory. Room and bed comfortable. Bathroom small and smelly. The air-conditioning in the common areas was excellent; in my room it was poor and as I had driven 900 kms and was set to drive another 900 kms the next day my peaceful sleep was the priority. I sweated the night through.

Dear ALEXANDER N., Thank you for taking the time to tell us about your experience at the ibis Aix-en-Provence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rémi POL Directeur

OK!

Customer review rating 3.5/5

Jens R. Friends - 06/07/2021 Confirmed reviews ALL

Typical old Ibis Hotel, really need to be updated. But! Such a nice welcome, very very kind, parking for free, at least i will come back.. :)

Dear JENS R. We very much appreciate your comments regarding your stay at the ibis Aix-en-Provence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rémi POL Directeur

Quality going down but still acceptable

TripAdvisor rating 3.0/5

JFM346 Family - 26/10/2020 TripAdvisor review

Rooms beginning to look tired. Found some crushed chips on floor, then a long hair on bathroom wall, and finally dried pee on toilet, all in first 15 mins. Cleaned each discovery up myself because it wasn’t until I found the dried pee that I realized how bad the cleaning had been. Still a good 3-star hotel but nothing like how it used to be when it first opened. Good efforts for COVID-19 management. Breakfast buffet has variety and quality.

Dear customer, thank you for your message. I am really sorry to read our comment, have you informed the staff in place that day so that they can offer you a new room? Staff are available 24/7. Remi POL

Dirty, friendly, like the terrace

TripAdvisor rating 1.0/5

MyriamMS Business - 28/06/2020 TripAdvisor review

Room was really dirty. The air condition was black from dirt. Also the floor of the bathroom.. Friendly people and nice terrace On 3 nights they do not clean you room Poor service for 100 euros a night I prefer to pay a bit more and get clean room and cleaning every day.

Hello, I'm sorry to read your comment, do you know that a team is available for you 24 hours a day and could have offered you another room? 100 euros must correspond to the rate with breakfasts included. Indeed in this particular period, and to protect our staff we do not clean the rooms during the stay. Have a good day

Great place

TripAdvisor rating 5.0/5

brian1549 Friends getaway - 12/09/2019 TripAdvisor review

Would recommend this hotel location short taxi ride into aix en provence A bit quirky but great hotel The swimming pool and surrounding grounds are first class the restaurant could have a better food choice but still good

Great stay in Aix-en-Provence

TripAdvisor rating 5.0/5

W2356ZMjohna Couples - 12/07/2019 TripAdvisor review

We chose this Ibis property based on both prior hotel reviews and our needs. Great and helpful staff; nice property including the pool area. The room was comfortable for a 1-2 night stay. Another attraction was the on-site parking which would be difficult inside the city itself at other locations. A pleasant an unexpected surprise was the convenience of the bus transportation system with a stop right outside this hotel driveway. Very efficient system allowing easy access to Aix restaurants and Saturday Market. Highly recommend this property for your stay in Aix-en-Provence !

Dear @W2356ZMjohna, We would like to thank you for this review. We're are very happy to notice that you're enjoyed your stay. Hope to see you soon, for your next trip in Provence ! Pauline, General Assistant Manager

Veg friendly

TripAdvisor rating 5.0/5

OZLEEB Business - 17/11/2018 TripAdvisor review

Perfectly adapted for veg friendly folks in searching a nice place to stay for a night or 2, this is one rare hotel in the surroundings which afford such variety of veg food!!! Highly recommend it!!!!

Hello Lee, Thank you for your message following to your stay in our hôtel restaurant. We are triying to have choice for any type of diet or preference ! See you soon anf thank you for your encouragements. Rémi

Poor location and poor staff

TripAdvisor rating 3.0/5

Baltescu Family - 03/11/2018 TripAdvisor review

The lady from the reception was unable to provide a taxi in due time. The location is not very good but there is a bus connecting to city center. The room is good so are the beds but the bath is very small.

bonjour Madame, Je vous remercie de nous avoir laissé votre avis. Comme vous l’évoquez, vous avez réservé votre taxi la veille avec nous et je suis désolé que votre course soit arrivée avec une dizaine de minutes de retard le lendemain. Ma collaboratrice du matin a d’ailleurs contacté la compagnie pour bien validé que la voiture était proche. Malheureusement elle n’a rien pu faire d’autre que de vous présenter ces excuses pour ce retard que nous ne pouvons maîtriser. J’espère que nous aurons le plaisir de vous accueillir à nouveau et que vous puissiez profiter pleinement de notre établissement. virginie

Overall staying experience

TripAdvisor rating 4.0/5

mallika46 Solo travel - 19/07/2018 TripAdvisor review

Chic and friendly property but location is far from city centre. When I was staying, there was construction around hotel area so buses were not reached hotel. Then I needed to take taxi go-back town everyday. It is costly though.

Quiet, out-of-the-way hotel, handy bar and restaurant

TripAdvisor rating 3.0/5

Sarah H Couples - 06/02/2018 TripAdvisor review

Hotel was quiet during our stay. Located on the outskirts of town, not walkable to centre. Bed comfortable to sleep in, however we noticed bedding was not changed during our 4 night stay, which was a minus. Bathroom was not thoroughly cleaned either. Fan in bathroom (pod-style bathroom) blew constantly and rather loudly and could not be turned off, which disturbed my sleep somewhat. The bar area near reception was nice and was handy for a drink. The restaurant food was cooked to order and was pretty good. We found this handy as the hotel is a long way from town - about a ten minute drive. A bus goes into town from right outside the hotel at regular intervals. Overall the hotel was fairly good value.

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