ibis budget Aix en Provence Est Le Canet 2 stars

Welcoming staff, clean, cosy bed

Thanks very nice stay

We booked for 2 nights. Arrived ~ 3:30AM, I left the family (spouse and 10mo baby) in the car due to the cold (-3C). I made the check-in through a machine and received an access code. Nothing wrong until now. I opened the entrance door and went to the room to put some bags there. I came back to the parking to bring spouse and baby, and when I tried to enter the entrance door, the access code did not work.. We got stuck outside in the cold with the baby. No way to enter. We called the emergency number, they told us to pull back the door quick and hard and wait 20 seconds and retry, but did not worked.. We called back and this time, the service called the manager who came and opened the entrance door. He came upset and began to harass us, he then told me I should pay for the door! We got upset and he has been very harsh and insulting and arrogant. He told us to go outside and that we had no room! He wanted to throw us outside! We got quickly to our room being afraid to get our access code blocked.. When we got inside our room, he tried to enter without our consent and the baby got afraid and cried! This is not acceptable! Next night, no water. We could not shower or simply clean ourselves.. The general manager was "nice" the next day but we did not forget this experience.

The best Ibis Budget I’ve stayed in over the past 3 years. Great location, lots of parking on site, clean, super friendly manager, big room, great breakfast, good internet, great price and very welcoming to my dog (which is a huge bonus). Highly recommend.

Pleasant stay, good sized room