hotelF1 Aix en Provence Sainte Victoire (renovated) Hotel
Customer review rating 3.7/5 
1,441 reviews
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From 37.00 EUR *
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This hotel is Planet 21 Bronze
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Services in the hotel and nearby
Check-in from 12h00
Check out up to 12h00
Paying
Hotel location
hotelF1 Aix en Provence Sainte Victoire (renovated)
RN7
13590
le canet de meyreuil
france
Check-in from 12h00
Check out up to 12h00
- By plane
MARSEILLE VITROLLES At 35km / 21 miles
- By train
TGV At 27km / 16 miles
GPS :43.491242, 5.525812
Our accommodations
Our guest reviews for
hotelF1 Aix en Provence Sainte Victoire (renovated)
100% genuine reviews from our guests
Find out moreA.
Customer review rating 3.7/5
Nice P. A. F. B. Solo - 30/09/2019 Confirmed reviews ALL
All was great until I was bitten by a bedbug which hurt for days and filled me with fear about having my belongings contaminated very unpleasant indeed
Madame/Monsieur A., C’est avec une attention particulière que nous avons pris connaissance de vos commentaires à la suite de votre séjour à hotelF1 Aix-en-Provence. Nous vous présentons nos excuses pour l’inconvénient rencontré et nous vous remercions d’avoir pris le temps de nous écrire, Nous sommes très soucieux d’offrir des services de qualité à nos clients, pour les améliorer vos commentaires nous sont très précieux. La Direction de l’hôtel a été immédiatement informée de vos remarques. Elle a sensibilisé l’ensemble de son équipe afin d’éviter que la situation ne se reproduise. Malgré cet incident, nous espérons garder votre confiance et restons à votre écoute. Dans l’attente de vous accueillir prochainement dans un hôtel Hotel F1, nous vous prions de croire, Madame /Monsieur, en l’expression de nos sentiments les meilleurs.
Very basic, but only a one night stay
Customer review rating 3.7/5
Anonymous Friends - 14/09/2019 Confirmed reviews ALL
Our stay was just a stop-over. The hotel was very basic with uncomfortable beds. The toilets were clean but the showers were not inviting and smelt musty and damp. Better than sleeping in the car but I have stayed in more comfortable F1 hotels in France.
Dear YVONNE R., Thank you for taking the time to tell us about your experience at the hotelF1 Aix-en-Provence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Hotel F1, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
satisfactory
Customer review rating 3.7/5
Leon Solo - 20/08/2019 Confirmed reviews ALL
It was convenient and was comfortable. Room was spacious.
Dear LEON-MICHEL H., We very much appreciate your comments regarding your stay at the hotelF1 Aix-en-Provence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Not great but not horrendous
Customer review rating 3.7/5
Anonymous Families - 20/08/2019 Confirmed reviews ALL
Would not have booked if I'd realised there were no ensuites. Toilets were tiny, a little smelly & no hand basins so had to go back to room to wash hands which isn't very hygienic.
Dear CAROL A., Thank you for taking the time to tell us about your experience at the hotelF1 Aix-en-Provence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Hotel F1, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 3.7/5
Ca… Families - 10/07/2019 Confirmed reviews ALL
Dirty rooms Dirty showers Dirty toilet 1 of the days spend the rooms were not cleaned. Airconditioning not working properly
Madame/Monsieur D., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à hotelF1 Aix-en-Provence. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Hotel F1 sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré(e) que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame/Monsieur, en l’expression de nos sentiments les meilleurs.
