Grand Hôtel ROI René Aix-en-Provence Center-MGallery 4 stars

Customer review rating (ALL Rating) 4.6/5 1,410 reviews

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24 boulevard du Roi René, 13100 AIX EN PROVENCE, France

Description

Hotel extras

  • In the heart of Aix-en-Provence, with Green Key certification

  • Outdoor heated swimming pool from April to mid-October

  • Gastronomic restaurant and creative bar

  • A fitness room is available 24 hours a day

  • Paid parking, reservation required. MIGNET paid public parking opp. hotel

Our accommodation(s)

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Hotel location

Grand Hôtel ROI René Aix-en-Provence Center-MGallery

24 boulevard du Roi René
13100 AIX EN PROVENCE
France

GPS:43.523922, 5.450275

Telephone
Fax +33 4 42 37 61 11

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

LA TABLE DU ROI

The La Table du Roi restaurant offers authentic and poetic Provençal cuisine. Depending on the season, choose to sit in the restaurant, on the terrace or in the winter garden.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,410 reviews

TripAdvisor Rating  4.0/5  1,838 reviews

Certificate of excellence 2024

Very well located

Customer review rating 4.5/5

Bruno D. Business - Confirmed reviews ALL

Great stay The renovation which is happening was not really a pb Very nice & professional people at front desk, bar & restaurant

Excellent hotel. Very good service. Location is perfect.

Customer review rating 5.0/5

Cam Families - Confirmed reviews ALL

Impressed by the overall offering

Dear Cameron M., Thank you very much for your wonderful feedback regarding your stay at our hotel. We are delighted to hear that you were impressed by the quality of our offerings and that our service and location met your expectations. Cleanliness is a top priority for us, and your perfect score is a true reward for our team, who work diligently every day to maintain the highest standards. Your kind words are a great source of motivation, and we look forward to welcoming you back for another memorable stay in the near future.

Well located

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Excellent location close to the centre. Good choice at breakfast. Room was good standard although some traffic noise and room temperature controls didn’t seem to work effectively.

Dear Roger M., Thank you for taking the time to share your feedback. We're glad you enjoyed the hotel's location and the variety of our breakfast. We're sorry to hear about the issues you experienced with the room temperature control and the traffic noise that affected your comfort. Please rest assured that we take your comments seriously and will address the temperature control system to ensure it's working properly. We hope to have the opportunity to welcome you again and provide you with an even better experience.

Nice establishment with good location!

Customer review rating 3.5/5

Matt Families - Confirmed reviews ALL

All was great with our experience with two exceptions. First being the lack of air conditioning in the rooms. The heaters were turned on so our room was always very warm luckily we had a window/door to open to keep cool. Second was a lack of communication from the reception about the terms of getting a local driver. We appreciated the assistance in obtaining a driver but when plans changed and we didn’t need the driver for as many days as previously planned there was not disclosure the company would charge us a cancellation fee and that Sundays are a different rate then any other day. Next time it would be good to disclose all the terms and conditions to your guests.

Dear Matthew S., Thank you for taking the time to share your experience following your stay in our establishment. We are delighted that you enjoyed the location and atmosphere of our hotel. We take note of your comments regarding the lack of air conditioning and the heat in the room. We sincerely regret that this affected your comfort. We are currently studying solutions to improve temperature control in our rooms in order to provide a more pleasant environment for all our guests. Concerning the communication problems related to the booking of your driver, we apologize for this lack of clarity. Your feedback is invaluable, and we will ensure that our teams are better informed of all conditions relating to external services, including cancellation fees and rate variations. We look forward to welcoming you back and providing you with a fully satisfactory experience.

Booking but no booking

TripAdvisor rating 1.0/5

AdamCLondon Solo travel - TripAdvisor review

Booked a one night stay and checked in successfully online s day before.. However on arrival today was told by the manager that there was no room as the new owner had decided to start renovations earlier than originally planned and my allocated room was therefore unavailable. At the very least i might have expected to told about this before i arrived and offered a full refund. Instead they offered me a room in a hotel nearby which had a similar hotel rating but simpler facilities and a lower daily rate. Very poor show for a 4 star hotel and not what i would expect as a Gold status Accord Club member

Dear Adam, Thank you for taking the time to share your experience. First and foremost, we would like to offer our sincerest apologies for the inconveniences you encountered during your stay. We fully understand your frustration with this situation and are deeply sorry that we were unable to welcome you as planned. As we explained upon your arrival, we faced an unforeseen issue with our renovation project, and we sincerely regret that it impacted your reservation. You should have indeed been informed in advance, and we take your feedback very seriously in order to prevent such situations from occurring in the future. Regarding the alternative accommodation, we sought the best solution to minimize the disruption, but we understand that it did not meet your expectations, particularly as a Gold member of the Accor Club. Please rest assured that we are taking all necessary steps to improve our communication and services. We hope to have the opportunity to welcome you again for a better experience in the future.

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Other web-users rate our hotel

  • 469 reviews 9.4/10 Location
  • 603 reviews 6.5/10 Room
  • 879 reviews 9.2/10 Service
  • 339 reviews 9.5/10 Breakfast
  • 285 reviews 6.1/10 Comfort
  • 244 reviews 8.2/10 Food
  • 149 reviews 5.6/10 Amenities
  • 133 reviews 6.3/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.