This was our first time in Aix en Provence. Our daughter is studying at the Aix University as part of her year abroad and we needed a base to help sort out various things.Your hotel was perfectly located. We would especially like to thank all the hotel staff who could not have been more helpful or friendly.

I had an excellent experience. The hotel staff were attentive and professional. First rate.

well located hotel, helpful staff. They fogot to explain how to open the door after midnight, which was not helpful.

enjoying this place, room and the great breakfast

Some feedback: - Pool stairs are broken and it is dangerous. - Provide a pin code instead of having to repeat name to access the parking. I ultimately avoided taking the car out because I would have to wait 5 mins for reception to answer and have to repeat my name several times before I would be allowed access. - Carpeting dirty and bedspread had a hole in it.

I had such wonderful 3 days staying at the hotel. I especially liked people there, they were super professional making sure I am having the best time and calling me by my name. Restaurant and pool are just amazing as well. I would love to go back to Aix for this hotel.

Thank for support my stay. In special thanks for restaurant crew for all the good support every single morning. Even with my language restriction (in French). See you all soon.

Great, friendly service.

I traveled for a work, so I had not enough time for use broadly comfort of the hotel. Anyway, bed was comfy, breakfast very good and staff helpful.

Very friendly and welcoming staff, they make your stay comfortable and very pleasant!

We thoroughly enjoyed our visit to the hotel, the restaurant was excellent, all the safety protocols worked very well, and the staff were friendly and attentive. The only negative comment I would make that compared to other hotels in the MGallery group, the frequency of soap, shampoo etc. was poor, and we had to ask for more, also when we bought a bottle of champagne to have as an aperitif, there were no nibbles with it, my wife had to ask for some nuts! Sometimes, the little extras that make the Brand unique were missing! otherwise, we had a great time, and it is certainly very high on our return list. Kind Regards, Peter H.

The staff were very friendly and helpful. The hotel is quite near the centre of town. The breakfast was quite extensive and the food was good. The rooms were quite nice, very clean, and comfortable. Would visit again.

I am a firm believer that a hotel is only as good as its people. MGallery in Aix-en-Provence has one of the most spectacular teams I have seen in a hotel in a very long time. Filipe greeted me in the car park immediately upon arrival with a very warm greeting and an extra speedy assistance because he saw that my infant daughter was not feeling well. Throughout my stay he was always present and recognized us - running around the side entrance to let us in with the stroller, or helping to carry it down the steps. Truly a gem. The Front Desk team was extraordinary. If I could take Melanie home with me I would. Upon arrival she seemed to take it personally that my daughter was ill, and before I had completed my check in, she had already called to request that a doctor come to the hotel to see her ON A SUNDAY. But it did not end there - she followed up personally multiple times throughout the visit, and left a note upon our departure. Kevin was extremely gracious, and ran out to the pharmacy late at night to collect the medicine since my daughter was already asleep. He was careful to knock quietly and was back super quickly. He too remembered us throughout our stay. There were three notable individuals in the restaurant and I wish I had their names. They made me feel extremely welcome, even with a sick and messy baby. The first gentleman is French, with dark blonde hair, and served us Sunday evening in the courtyard along with a lovely young woman from Ecuador who was absolutely delightful with my daughter. The other young man had dark hair and was there Sunday evening and served us at the pool Monday for dinner, again, remembering who we were and asking how she was feeling. The icing on the cake was to run into the General Manager on Monday, and before I had a moment to say anything, she said "You must be the mom with the sick baby". THAT is how well they communicate and follow through, and THAT is how good the service is. I have spend my career in Guest Relations in luxury hotels, and when I called my husband to tell him about this experience, I told him that it was one of the first times that I felt treated the way that I have always worked to treat others. And for once, I can truly appreciate that service from the other side. I am forever grateful and cannot recommend the hotel enough. MERCI BEAUCOUP!

great place to stay if you like luxury , they have it all in one place , pool , air conditioning , resturaunt , bar and friendly staff. location to center of town is great too. all within walking distance

The hotel is modern, clean, and tidy. The staff could not have been more helpful - they offered travel advice, restaurant recommendations, and even helped with my French pronunciations. The restaurant is excellent - the food was very very good and our waiter, Aurelien, was delightful. When I go back to Aix, this will be my hotel of choice. As excellent as this hotel is, it is worth noting that it is just outside the old city walls so there is a short walk to get to the heart of the old city. If you are driving into Aix or will be meeting a bus tour, this is the hotel for you. The cute hotels inside the city walls are just too hard to get to with a private vehicle. I highly recommend a stay in this hotel.