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Grand Hôtel ROI René Aix-en-Provence Ctr-MGallery 4 stars

Customer review rating 4.4/5 5,584 reviews

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Grand Hôtel ROI René Aix-en-Provence Ctr-MGallery
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+ 21 Services

Hotel extras

  • Right in the heart of Aix-en-Provence

  • Outdoor heated pool opened as per current health rules

  • Gastronomic restaurant and creative bar

  • A fitness room is available 24 hours a day

  • Paid private parking (booking recommended) and paid public parking nearby

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request (nearby) Paying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing
  • Porter
Leisure and activities
  • Outdoor heated pool
  • Babysitting on request (nearby) Paying
  • Golf course 18 holes (nearby)
  • Other sports activities
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 9 Meeting room(s)
  • Copy/print service available

Hotel location

Grand Hôtel ROI René Aix-en-Provence Ctr-MGallery

24 boulevard du Roi René
13100 aix en provence
france

Tel: +33442376100

Fax: (+33)4/42376111

Check-in from 15h00

Check out up to 12h00

  • Bus de ville :  Ligne 3 / ligne Roi René

  • Ligne 40 depuis l'aéroport :  Ligne 40 Aix en Provence gare routière

  • By plane

    MARSEILLE PROVENCE At 30km / 18.64 miles

  • By plane

    NICE COTE D'AZUR At 175.02km / 108.75 miles

  • By train

    GARE AIX TGV At 20km / 12.43 miles

  • By train

    SNCF AIX CENTRE At 0.5km / 0.31 miles

GPS :43.523922, 5.450275

Our accommodation(s)

The Grand Hôtel Roi René offers 134 bright and cozy rooms with a calm and relaxing atmosphere, perfect for unwinding after a pleasant day in sunny Provence. Modern decor, flat-screen satellite TV, minibar and safe. Bathroom with bathtub or shower, high-end products, bathrobe, slippers, hairdryer, tea and coffee making facilities. Free Wi-Fi access.

Our restaurants and bars

La Table Du Roi

Type of cuisine: Bistronomy

The La Table du Roi restaurant offers authentic and poetic Provençal cuisine. Depending on the season, choose to sit in the restaurant, on the terrace or in the winter garden.

L'INTEMPOREL

Relax at any time of day in our l'Intemporel bar. Our head barman, Jean-Luc Parodi, will introduce you to his signature cocktails, such as the Roi René using Beaumes de Venise Muscat, as well as other local specialties.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 85

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Grand Hôtel ROI René Aix-en-Provence Ctr-MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,584 reviews

TripAdvisor Rating 4.0/5

1,659 reviews

Just what we needed

Customer review rating 5.0/5

Chris Families - 14/09/2021 Confirmed reviews ALL

This was our first time in Aix en Provence. Our daughter is studying at the Aix University as part of her year abroad and we needed a base to help sort out various things.Your hotel was perfectly located. We would especially like to thank all the hotel staff who could not have been more helpful or friendly.

Excellent.

Customer review rating 5.0/5

Anonymous Solo - 12/09/2021 Confirmed reviews ALL

I had an excellent experience. The hotel staff were attentive and professional. First rate.

well located

Customer review rating 4.0/5

Amir Couples - 07/09/2021 Confirmed reviews ALL

well located hotel, helpful staff. They fogot to explain how to open the door after midnight, which was not helpful.

always a nice stay

Customer review rating 4.5/5

Stan Business - 02/09/2021 Confirmed reviews ALL

enjoying this place, room and the great breakfast

Dear Etienne J C., We very much appreciate your comments regarding your stay at the Grand Hôtel Roi René Aix-en-Provence Centre - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a lovely day, Elisabeth Mendes General Manager
Customer review rating 1.5/5

Sara Couples - 25/08/2021 Confirmed reviews ALL

Some feedback: - Pool stairs are broken and it is dangerous. - Provide a pin code instead of having to repeat name to access the parking. I ultimately avoided taking the car out because I would have to wait 5 mins for reception to answer and have to repeat my name several times before I would be allowed access. - Carpeting dirty and bedspread had a hole in it.

Dear Sara Y., Thank you for taking the time to tell us about your experience at the Grand Hôtel Roi René Aix-en-Provence Centre - MGallery. We have considered your remarks concerning our parking services and your accommodation. We will inform our technical teams about the pool’s infrastructure in order to avoid any future incident. We would like to express our sincere apologies and we are sorry that our service did not meet your expectations. In the hope that you will give us the opportunity to regain your trust and to tell you more about our loyalty program, please accept our most sincere regards. Elisabeth Mendes General Manager

Service impeccable

TripAdvisor rating 5.0/5

Hyemin P 25/08/2021 TripAdvisor review

I had such wonderful 3 days staying at the hotel. I especially liked people there, they were super professional making sure I am having the best time and calling me by my name. Restaurant and pool are just amazing as well. I would love to go back to Aix for this hotel.

Excellent service from the restaurant staff (breakfast)

Customer review rating 5.0/5

Daniel B. J. Business - 13/08/2021 Confirmed reviews ALL

Thank for support my stay. In special thanks for restaurant crew for all the good support every single morning. Even with my language restriction (in French). See you all soon.

Dear Daniel Fabio D., We very much appreciate your comments regarding your stay at the Grand Hôtel Roi René Aix-en-Provence Centre - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes General Manager
Customer review rating 4.5/5

Anonymous Couples - 13/07/2021 Confirmed reviews ALL

Great, friendly service.

Dear Leland Y., We very much appreciate your comments regarding your stay at the Grand Hôtel Roi René Aix-en-Provence Centre - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes Général Manager

Cosy stay in Aix.

Customer review rating 4.0/5

René, C. R. Business - 07/07/2021 Confirmed reviews ALL

I traveled for a work, so I had not enough time for use broadly comfort of the hotel. Anyway, bed was comfy, breakfast very good and staff helpful.

Dear Rene H., We very much appreciate your comments regarding your stay at the Grand Hôtel Roi René Aix-en-Provence Centre - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes Général Manager

Great Staff makes this place great!

Customer review rating 5.0/5

Anonymous Families - 02/07/2021 Confirmed reviews ALL

Very friendly and welcoming staff, they make your stay comfortable and very pleasant!

Dear Ashley f., We very much appreciate your comments regarding your stay at the Grand Hôtel Roi René Aix-en-Provence Centre - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes General Manager

Excellent Location and friendly staff

Customer review rating 4.5/5

Peter H. Couples - 28/06/2021 Confirmed reviews ALL

We thoroughly enjoyed our visit to the hotel, the restaurant was excellent, all the safety protocols worked very well, and the staff were friendly and attentive. The only negative comment I would make that compared to other hotels in the MGallery group, the frequency of soap, shampoo etc. was poor, and we had to ask for more, also when we bought a bottle of champagne to have as an aperitif, there were no nibbles with it, my wife had to ask for some nuts! Sometimes, the little extras that make the Brand unique were missing! otherwise, we had a great time, and it is certainly very high on our return list. Kind Regards, Peter H.

Dear Peter H., We very much appreciate your comments regarding your stay at the Grand Hôtel Roi René Aix-en-Provence Centre - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes Général Manager

Good stay. Quiet and clean.

Customer review rating 4.0/5

Anonymous Business - 27/06/2021 Confirmed reviews ALL

I enjoyed my stay. The hotel is well located and quiet if you are facing the courtyard. The breakfast is excellent and the staff extremely friendly and helpful.

Dear Michael L., We very much appreciate your comments regarding your stay at the Grand Hôtel Roi René Aix-en-Provence Centre - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes Général Manager

Poor quality room

Customer review rating 2.0/5

Mina Business - 24/06/2021 Confirmed reviews ALL

The shower head and the main was broken and coming off the wall. Breakfast was good quality but didn't have much choice. Only stayed once and dont think I will be back unless it is refurbished with an improved breakfast.

Dear Mina M., Thank you for taking the time to tell us about your experience at the Grand Hôtel Roi René Aix-en-Provence Centre - MGallery. I am really sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elisabeth Mendes Général Manager

Good stay excellent staff.

Customer review rating 4.5/5

Markus O. Business - 23/06/2021 Confirmed reviews ALL

Glad to see things are opening up love the breakfast especially. And good to see Vikash he always has a welcoming smile and is very helpful.

Dear Markus O., We very much appreciate your comments regarding your stay at the Grand Hôtel Roi René Aix-en-Provence Centre - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes Général Manager

Trevor's review

Customer review rating 5.0/5

L. Solo - 01/06/2021 Confirmed reviews ALL

The location is great, close to the main attractions and areas of interest. The hotel was very good and the staff fantastic. They were friendly and helpfully. Overall the hotel was very clean and tidy with very good internet. The food was very good and service excellent. The only down side was the COVID restrictions stop you having a dink at the bar which was pity but this wasn’t the hotels fault.

not well located in Aix-en-Provence

Customer review rating 4.5/5

K. N. Solo - 21/04/2021 Confirmed reviews ALL

Being a handicapped guest I apreciated the bathroom. Room, was fine too It was a pity that there were so few guestw ; the atmosphere was dull and sad. But the staff was first class ; very kind ad helpful. The breakfas was plentiful and very good. The restaura nt was close, of course, and the menu Roo service was the same every day !! I went to Aix for medical purpose

Dear n. K., We very much appreciate your comments regarding your stay at the Grand Hôtel Roi René Aix-en-Provence Centre - MGallery. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We have taken note of your comments concerning the room service. We will take the necessary steps to remedy it. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Elisabeth Mendes General Manager

Un weekend juste pour nous!

Customer review rating 5.0/5

Silvija Business - 17/04/2021 Confirmed reviews ALL

My husband ,me and our dog had great time in your hotel. It was a buisness trip during the 3rd lockdown. This hotel was made for us. We wanted the comfort for all three of us ;-), secure parking ,centre of the Aix and the most important friendly staff. And we got it all 100% !!! It started with having Mr Vikash on the phone who welcomed us in the hotel. It is so nice to meet him and chat with him in real. He already made us feel like home and that's what it was for the next two nights. The room was great, the bed was very comfortable,nespresso was there and tea Damman, L'Occitane ... Loved it all !! We will be back for sure !! I know these are crazy times but i think your hotel needs a bit of love, needs of refurbishing and bit of renovating to make it even better. The history of the hotel is amazing so please continu creating the history in this amazing place :-) Silvija ,Grégory and our dog Chaplin

Dear Gregory C., We very much appreciate your comments regarding your stay at the Grand Hôtel Roi René Aix-en-Provence Centre - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes General Manager

Excellent Hotel - great service

TripAdvisor rating 5.0/5

Stephen C R Business - 13/10/2019 TripAdvisor review

The staff were very friendly and helpful. The hotel is quite near the centre of town. The breakfast was quite extensive and the food was good. The rooms were quite nice, very clean, and comfortable. Would visit again.

Dear customer, We thank you for sharing your positive comments on your last stay at the MGallery Grand Hôtel Roi René Aix-en-Provence. We are glad to know that you appreciate our services, the breakfast and your room, your satisfaction is our priority. We will not fail to share your compliment with our teams and we hope to welcome you again soon in our establishment. Sincerely, Juliette Peron General Manager

The People Make the Hotel

TripAdvisor rating 5.0/5

AChaleyC Family - 30/07/2019 TripAdvisor review

I am a firm believer that a hotel is only as good as its people. MGallery in Aix-en-Provence has one of the most spectacular teams I have seen in a hotel in a very long time. Filipe greeted me in the car park immediately upon arrival with a very warm greeting and an extra speedy assistance because he saw that my infant daughter was not feeling well. Throughout my stay he was always present and recognized us - running around the side entrance to let us in with the stroller, or helping to carry it down the steps. Truly a gem. The Front Desk team was extraordinary. If I could take Melanie home with me I would. Upon arrival she seemed to take it personally that my daughter was ill, and before I had completed my check in, she had already called to request that a doctor come to the hotel to see her ON A SUNDAY. But it did not end there - she followed up personally multiple times throughout the visit, and left a note upon our departure. Kevin was extremely gracious, and ran out to the pharmacy late at night to collect the medicine since my daughter was already asleep. He was careful to knock quietly and was back super quickly. He too remembered us throughout our stay. There were three notable individuals in the restaurant and I wish I had their names. They made me feel extremely welcome, even with a sick and messy baby. The first gentleman is French, with dark blonde hair, and served us Sunday evening in the courtyard along with a lovely young woman from Ecuador who was absolutely delightful with my daughter. The other young man had dark hair and was there Sunday evening and served us at the pool Monday for dinner, again, remembering who we were and asking how she was feeling. The icing on the cake was to run into the General Manager on Monday, and before I had a moment to say anything, she said "You must be the mom with the sick baby". THAT is how well they communicate and follow through, and THAT is how good the service is. I have spend my career in Guest Relations in luxury hotels, and when I called my husband to tell him about this experience, I told him that it was one of the first times that I felt treated the way that I have always worked to treat others. And for once, I can truly appreciate that service from the other side. I am forever grateful and cannot recommend the hotel enough. MERCI BEAUCOUP!

Dear Mrs, We thank you for sharing all your positive comments on your last stay at the MGallery Grand Hôtel Roi René Aix-en-Provence. We are glad to know that you appreciate our services, our staff and that you felt welcome. Your satisfaction is our priority. We will not fail to share your compliment with our teams and we hope to welcome you again soon in our establishment. We also hope that your daughter feels better. Sincerely, Juliette Peron General Manager

luxurious stay in aix

TripAdvisor rating 5.0/5

L7108KFanthonya Couples - 24/07/2019 TripAdvisor review

great place to stay if you like luxury , they have it all in one place , pool , air conditioning , resturaunt , bar and friendly staff. location to center of town is great too. all within walking distance

Dear customer, We thank you for sharing your positive comments on your last stay at the MGallery Grand Hôtel Roi René Aix-en-Provence. We are glad to know that you appreciate our services, your satisfaction is our priority. We will not fail to share your compliment with our teams and we hope to welcome you again soon in our establishment. Sincerely, Juliette Peron General Manager

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