Grand Hôtel ROI René Aix-en-Provence Ctr-MGallery

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Grand Hôtel ROI René Aix-en-Provence Ctr-MGallery 4 stars

Customer review rating (ALL Rating) 4.3/5 1,068 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Right in the heart of Aix-en-Provence

  • Outdoor heated pool opened as per current health rules

  • Gastronomic restaurant and creative bar

  • A fitness room is available 24 hours a day

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Grand Hôtel ROI René Aix-en-Provence Ctr-MGallery

24 boulevard du Roi René
13100 AIX EN PROVENCE
France

Telephone +33 4 42 37 61 00

Fax +33 4 42 37 61 11

Contact email

  • Bus de ville:  Ligne 3 / ligne Roi René

  • Ligne 40 depuis l'aéroport:  Ligne 40 Aix en Provence gare routière

  • By plane

    MARSEILLE PROVENCE At 30km / 18.64 miles

  • By plane

    NICE COTE D'AZUR At 175.02km / 108.75 miles

  • By train

    GARE AIX TGV At 20km / 12.43 miles

  • By train

    SNCF AIX CENTRE At 0.5km / 0.31 miles

GPS:43.523922, 5.450275

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

La Table Du Roi

The La Table du Roi restaurant offers authentic and poetic Provençal cuisine. Depending on the season, choose to sit in the restaurant, on the terrace or in the winter garden.

Our accommodation(s)

The Grand Hôtel Roi René offers 134 bright and cozy rooms with a calm and relaxing atmosphere, perfect for unwinding after a pleasant day in sunny Provence. Modern decor, flat-screen satellite TV, minibar and safe. Bathroom with bathtub or shower, high-end products, bathrobe, slippers, hairdryer, tea and coffee making facilities. Free Wi-Fi access.

Our guest reviews

Our guest reviews for
Grand Hôtel ROI René Aix-en-Provence Ctr-MGallery

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,068 reviews

TripAdvisor Rating  4.0/5  1,717 reviews

Great location

Customer review rating 3.5/5

Taryn S. Couples - Confirmed reviews ALL

This was my first time as an Accor Diamond. I didn’t receive any of the benefits. I was disappointed in this. The hotel was filled with tour groups of seniors so it felt a bit like an old age home. The patio was stunning over looking the pool.

perfect

Customer review rating 5.0/5

Michel C. Business - Confirmed reviews ALL

all as promised

Well located

Customer review rating 4.0/5

Mary P. Friends - Confirmed reviews ALL

Our experience was very good indeed. The staff were helpful and courteous.

Dear Mary Philomena C., We very much appreciate your comment regarding your stay at the Grand Hôtel Roi René Aix-en-Provence MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our restaurant team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes General Director

Great stay! Great location!

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

We spent one night & everything was great! We could park the car in the garage. We appreciated the 12 noon check out the day of our departure. Thank you.

Dear Kenneth B., We very much appreciate your comment regarding your stay at the Grand Hôtel Roi René Aix-en-Provence MGallery. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It's a pleasure to offer you the late check-out to our good clients. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes General Director

Well located

Customer review rating 4.5/5

Alice Business - Confirmed reviews ALL

Amazing stay. Perfectly located with nice pool. Good breakfast

Dear Alice D., We very much appreciate your comment regarding your stay at the Grand Hôtel Roi René Aix-en-Provence MGallery. We are very happy that you enjoyed the services and services of the hotel. Staff do their best every day to ensure quality service and we appreciate feedback like yours that brings a lot of recognition. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes

Central Location, Clean, Friendly Personnel

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

The location was very central. The personnel was very friendly. The room was very clean.

Dear Farid L., We very much appreciate your comments regarding your stay at the Grand Hôtel Roi René Aix-en-Provence Centre - MGallery. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes General Director

Excellent location - close to city centre

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

5 minutes walk from the city centre. We stayed in one of the cheaper rooms and the stay was good. It was good that the toilet and shower room were separate, but it would have been better to have a sink in the toilet room as well. The L’Occitane toiletries were fantastic. Beds were very comfortable. Our room faced the street but the windows were good and we didn’t hear any noise from the street. Thank you!

Dear Maria Del Pilar E., We very much appreciate your comments regarding your stay at the Grand Hôtel Roi René Aix-en-Provence Centre - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes General Director

Great stay in a great location

Customer review rating 4.5/5

Enraght-moony Couples - Confirmed reviews ALL

Very satisfied and very good staff

Dear Sheenagh E., We very much appreciate your comments regarding your stay at the Grand Hôtel Roi René Aix-en-Provence Centre - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes General Director

Customer review rating 3.5/5

Estelle Business - Confirmed reviews ALL

Disappoinring. No ipgrade, no welcome pack. Hotel who nerds a refresh. Good bar staff

Good morning, We thank you for your loyalty to the Grand Hôtel Roi René. We take your comments into account and assure you that we will do our utmost during your next stay to bring you all the recognition you deserve. It is noted that during your previous stay, you received an upgrade. This time, unfortunately, this was not possible due to the occupancy rate of the hotel at the time of your arrival. It is also noted that you received attention in your room during your two stays. If not, please send us the information so that we can identify the problem. We would like to renew our gratitude to you for your loyalty and we hope to receive you again very soon. Sincerely, Elisabeth Mendes Executive director

Excellent experience, great staff

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

We spent 6 days at your hotel. We loved the facility and our room. Your staff is excellent. Ariel, Alexi (spelling?) and the valet guy (don't have his name) were really helpful and always friendly.

Dear Yan N., We very much appreciate your comments regarding your stay at the Grand Hôtel Roi René Aix-en-Provence Centre - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team, more precisely with Alexis, the valet guy and Ariel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes Directrice générale

Top hotel in the middle of the city of Aix-en-Provence

Customer review rating 4.0/5

Marc Families - Confirmed reviews ALL

Good location Fine restaurant Very nice personnel Clean rooms

Dear Marc B., We very much appreciate your comments regarding your stay at the Grand Hôtel Roi René Aix-en-Provence Centre - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes Directrice générale

Great Location, Well Appointed

Customer review rating 3.5/5

Alex Business - Confirmed reviews ALL

Stayed 11 nights for business, convenient location to town square, close to restaurants & shops, good service, can be noisy into the night (other quests drinking & partying)

Dear Alex, We thank you for trusting the Grand Hotel Roi René for a stay as long as yours. We hope you have had time to enjoy the hotel but also the surroundings. The geographical location allows you to visit the city centre in a few minutes. We are delighted that the hotel’s services have satisfied you and hope that you will renew your confidence for a new stay in our pretty Provencal city. Best regards Elisabeth Mendes Directrice générale

Worst in many years

Customer review rating 1.0/5

Ehud Z. Business - Confirmed reviews ALL

Small room, hot, no air conditioning... Price of a 5 stars hotel, realty of 2 stars Hotel.

Dear Ehud Z., Thank you for taking the time to tell us about your experience at the Grand Hôtel Roi René Aix-en-Provence Centre - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elisabeth Mendes Directrice générale

Superb Location for a stay in Aix

Customer review rating 4.5/5

Peter H. Couples - Confirmed reviews ALL

Overall we enjoyed our stay very much at the hotel. We had upgraded to a suite, which was disappointing, the desk and chair, which had been there on our previous visit, had been removed and a chaise longue was put in its place to hide all the cables and connections that were left exposed - not very pleasant. The chaise longue was the wrong way around too, to hide the cables, so not usable! The phone did not work in the room, presumably from the wiring connections to the desk! For a suite in a very good hotel, not an acceptable standard, Will we return?, yes we will, as the staff are friendly and helpful, and the position of the hotel is great with private parking. Look forward to next time.

Dear Peter, We thank you for your return and for the trust placed in the Grand Hotel Roi René. Regarding the furnishings of the suite, we offer you our sincere apologies. Indeed, the rooms have undergone some modifications of furnishings. As for the cables, work was underway and the furniture was temporary. During your next visit, do not hesitate to remind him at our reception which will not fail to catch up. We apologize again and are very grateful for your loyalty. Waiting to receive you again, Best regards Elisabeth Mendes General Director

Well located

Customer review rating 5.0/5

Suzie Business - Confirmed reviews ALL

It is the 3rd time I go there and I would go back again.

Dear Suzie B., Thank you for your feedback and for your loyalty! We are delighted that our hotel has seduced you and makes you want to return to each of your stays. We are proud of the loyalty of our customers and will do our utmost to maximize your satisfaction. Waiting to see you again, We wish you all the best. Elisabeth Mendes Executive director

the best!

TripAdvisor rating 5.0/5

Olena Y Business - TripAdvisor review

one of the best hotels in town, in the center, near mirabeau, very nice hotel and insaide and out. i liked the restorant in the hotel very much, breakfast 5 stars! staff in receptione was very very pleasent. also very nice and very comfortable hotel rooms. jai passe un vraiment bon sejour, i recommend, in my opinion it is a better choice in aix

Good Morning Olena ! Thanks you for all your compliments for Grand Hôtel Roi René MGallery Aix-en-Provence ! Effectively, we are situated in the heart of the city center, all is possible walking few minutes ! The breakfast is all home-made and we are attentive to its quality. Welcome clients in the best conditions is a fundamental point for your establishment. Thanks a lot for your recommandation. We hope see you again this summer with the swimming-pool and the sunday brunch ! Best regards, Elisabeth Mendès General Director

Service impeccable

TripAdvisor rating 5.0/5

Hyemin P TripAdvisor review

I had such wonderful 3 days staying at the hotel. I especially liked people there, they were super professional making sure I am having the best time and calling me by my name. Restaurant and pool are just amazing as well. I would love to go back to Aix for this hotel.

Excellent Hotel - great service

TripAdvisor rating 5.0/5

Stephen C R Business - TripAdvisor review

The staff were very friendly and helpful. The hotel is quite near the centre of town. The breakfast was quite extensive and the food was good. The rooms were quite nice, very clean, and comfortable. Would visit again.

Dear customer, We thank you for sharing your positive comments on your last stay at the MGallery Grand Hôtel Roi René Aix-en-Provence. We are glad to know that you appreciate our services, the breakfast and your room, your satisfaction is our priority. We will not fail to share your compliment with our teams and we hope to welcome you again soon in our establishment. Sincerely, Juliette Peron General Manager

The People Make the Hotel

TripAdvisor rating 5.0/5

AChaleyC Families - TripAdvisor review

I am a firm believer that a hotel is only as good as its people. MGallery in Aix-en-Provence has one of the most spectacular teams I have seen in a hotel in a very long time. Filipe greeted me in the car park immediately upon arrival with a very warm greeting and an extra speedy assistance because he saw that my infant daughter was not feeling well. Throughout my stay he was always present and recognized us - running around the side entrance to let us in with the stroller, or helping to carry it down the steps. Truly a gem. The Front Desk team was extraordinary. If I could take Melanie home with me I would. Upon arrival she seemed to take it personally that my daughter was ill, and before I had completed my check in, she had already called to request that a doctor come to the hotel to see her ON A SUNDAY. But it did not end there - she followed up personally multiple times throughout the visit, and left a note upon our departure. Kevin was extremely gracious, and ran out to the pharmacy late at night to collect the medicine since my daughter was already asleep. He was careful to knock quietly and was back super quickly. He too remembered us throughout our stay. There were three notable individuals in the restaurant and I wish I had their names. They made me feel extremely welcome, even with a sick and messy baby. The first gentleman is French, with dark blonde hair, and served us Sunday evening in the courtyard along with a lovely young woman from Ecuador who was absolutely delightful with my daughter. The other young man had dark hair and was there Sunday evening and served us at the pool Monday for dinner, again, remembering who we were and asking how she was feeling. The icing on the cake was to run into the General Manager on Monday, and before I had a moment to say anything, she said "You must be the mom with the sick baby". THAT is how well they communicate and follow through, and THAT is how good the service is. I have spend my career in Guest Relations in luxury hotels, and when I called my husband to tell him about this experience, I told him that it was one of the first times that I felt treated the way that I have always worked to treat others. And for once, I can truly appreciate that service from the other side. I am forever grateful and cannot recommend the hotel enough. MERCI BEAUCOUP!

Dear Mrs, We thank you for sharing all your positive comments on your last stay at the MGallery Grand Hôtel Roi René Aix-en-Provence. We are glad to know that you appreciate our services, our staff and that you felt welcome. Your satisfaction is our priority. We will not fail to share your compliment with our teams and we hope to welcome you again soon in our establishment. We also hope that your daughter feels better. Sincerely, Juliette Peron General Manager

luxurious stay in aix

TripAdvisor rating 5.0/5

L7108KFanthonya Couples - TripAdvisor review

great place to stay if you like luxury , they have it all in one place , pool , air conditioning , resturaunt , bar and friendly staff. location to center of town is great too. all within walking distance

Dear customer, We thank you for sharing your positive comments on your last stay at the MGallery Grand Hôtel Roi René Aix-en-Provence. We are glad to know that you appreciate our services, your satisfaction is our priority. We will not fail to share your compliment with our teams and we hope to welcome you again soon in our establishment. Sincerely, Juliette Peron General Manager

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