Grand Hôtel ROI René Aix-en-Provence Ctr-MGallery 4 stars

I was very welcomed by Vikash, he always make me feel welcomed.

Nice room, amazing place, good staff.

don't like being ask to present my debit card when i have previously paid in full.and for you to put a hold on 80 euros with out my consent.and still not returned to my account today. 22 euro.for me to park my own car make a bill out for an extra 54 euros for breakfast when we did not have breakfast. please include that in your sales.literature .

Excellent.

Check in was fine as well as Car park valet. Once in the 1st floor, dirty carpet at 8pm, this is not satisfactory at all for 4* hotel. nice terrasse, but small room for this hotel type, with very little amenity, only one bath robe for 2.

Room was boiling hot. Had to sleep with the window open.

We enjoyed the service and professionality of the team, but we slept very bad.

The room was lovely and provided an excellent night's sleep. Dinner and breakfast were good. The staff at the front desk was helpful and pleasant.

- small bath, no shower - dance party in the lobby/bar during one night, noise till after midnight - each night noise on floor above room 122, seemed like floor above me (on 2nd etage) was being cleaned with a machine - poor meeting facilities, airco in meeting room not functioning, coffee machine in meeting room was broken - somebody came along and checked it, nothing happened afterwards, machine stayed broken - poor snacks during breaks, not worth 4-star hotel - insufficient toilets on ground floor, compared to number of meeting rooms and possible number of guests

1) 1st room cold 2) 1 Occitane dispenser doesn’t work (pre shampoo) 3) missing mini dispenser. I don’t like standard big dispenser 4) nespresso coffee machines at meeting rooms out of order 5) waiter waitress without uniform (wearing casual clothes?) 6) breakfast too long: 20 minutes waiting the tea/coffee 7) umbrellas not available at receptions

The service was excellent bu the hotel room except the bed is more a Mercure than a Mc Gallery

Very good standing and service contrasting with some surprising imperfections like problem with a switch to turn on light of the room, a plug not fixed correctly to wall, strange marks on the carpet, the shower pommel separate from the pipe (last was fixed during the stay).

The meeting room was very good as were the associated facilities. However, my room (3rd floor overlooking the front of the hotel) was noisy at night - it suffered from both street noise, and noise from a band in the bar area. I was very pleased to see that the hotel had dispensers for shower gel, shampoo etc rather than the normal small plastic bottles. The hotel ensured the meeting had glass bottles of water and mugs. However, the use of a capsule coffee machine was rather wasteful on plastic.

Clean room, great service, great breakfast

Fine. Bedroom a bit too small but comfy bed. A bit of a leak whenever I took a shower. I appreciated the delicatessen put on my bed every day.