Grand Hôtel ROI René Aix-en-Provence Ctr-MGallery 4 stars

I had such wonderful 3 days staying at the hotel. I especially liked people there, they were super professional making sure I am having the best time and calling me by my name. Restaurant and pool are just amazing as well. I would love to go back to Aix for this hotel.

Thank for support my stay. In special thanks for restaurant crew for all the good support every single morning. Even with my language restriction (in French). See you all soon.

Great, friendly service.

I traveled for a work, so I had not enough time for use broadly comfort of the hotel. Anyway, bed was comfy, breakfast very good and staff helpful.

Very friendly and welcoming staff, they make your stay comfortable and very pleasant!

We thoroughly enjoyed our visit to the hotel, the restaurant was excellent, all the safety protocols worked very well, and the staff were friendly and attentive. The only negative comment I would make that compared to other hotels in the MGallery group, the frequency of soap, shampoo etc. was poor, and we had to ask for more, also when we bought a bottle of champagne to have as an aperitif, there were no nibbles with it, my wife had to ask for some nuts! Sometimes, the little extras that make the Brand unique were missing! otherwise, we had a great time, and it is certainly very high on our return list. Kind Regards, Peter H.

I enjoyed my stay. The hotel is well located and quiet if you are facing the courtyard. The breakfast is excellent and the staff extremely friendly and helpful.

The shower head and the main was broken and coming off the wall. Breakfast was good quality but didn't have much choice. Only stayed once and dont think I will be back unless it is refurbished with an improved breakfast.

Glad to see things are opening up love the breakfast especially. And good to see Vikash he always has a welcoming smile and is very helpful.

The location is great, close to the main attractions and areas of interest. The hotel was very good and the staff fantastic. They were friendly and helpfully. Overall the hotel was very clean and tidy with very good internet. The food was very good and service excellent. The only down side was the COVID restrictions stop you having a dink at the bar which was pity but this wasn’t the hotels fault.

Being a handicapped guest I apreciated the bathroom. Room, was fine too It was a pity that there were so few guestw ; the atmosphere was dull and sad. But the staff was first class ; very kind ad helpful. The breakfas was plentiful and very good. The restaura nt was close, of course, and the menu Roo service was the same every day !! I went to Aix for medical purpose

My husband ,me and our dog had great time in your hotel. It was a buisness trip during the 3rd lockdown. This hotel was made for us. We wanted the comfort for all three of us ;-), secure parking ,centre of the Aix and the most important friendly staff. And we got it all 100% !!! It started with having Mr Vikash on the phone who welcomed us in the hotel. It is so nice to meet him and chat with him in real. He already made us feel like home and that's what it was for the next two nights. The room was great, the bed was very comfortable,nespresso was there and tea Damman, L'Occitane ... Loved it all !! We will be back for sure !! I know these are crazy times but i think your hotel needs a bit of love, needs of refurbishing and bit of renovating to make it even better. The history of the hotel is amazing so please continu creating the history in this amazing place :-) Silvija ,Grégory and our dog Chaplin

The staff were very friendly and helpful. The hotel is quite near the centre of town. The breakfast was quite extensive and the food was good. The rooms were quite nice, very clean, and comfortable. Would visit again.

I am a firm believer that a hotel is only as good as its people. MGallery in Aix-en-Provence has one of the most spectacular teams I have seen in a hotel in a very long time. Filipe greeted me in the car park immediately upon arrival with a very warm greeting and an extra speedy assistance because he saw that my infant daughter was not feeling well. Throughout my stay he was always present and recognized us - running around the side entrance to let us in with the stroller, or helping to carry it down the steps. Truly a gem. The Front Desk team was extraordinary. If I could take Melanie home with me I would. Upon arrival she seemed to take it personally that my daughter was ill, and before I had completed my check in, she had already called to request that a doctor come to the hotel to see her ON A SUNDAY. But it did not end there - she followed up personally multiple times throughout the visit, and left a note upon our departure. Kevin was extremely gracious, and ran out to the pharmacy late at night to collect the medicine since my daughter was already asleep. He was careful to knock quietly and was back super quickly. He too remembered us throughout our stay. There were three notable individuals in the restaurant and I wish I had their names. They made me feel extremely welcome, even with a sick and messy baby. The first gentleman is French, with dark blonde hair, and served us Sunday evening in the courtyard along with a lovely young woman from Ecuador who was absolutely delightful with my daughter. The other young man had dark hair and was there Sunday evening and served us at the pool Monday for dinner, again, remembering who we were and asking how she was feeling. The icing on the cake was to run into the General Manager on Monday, and before I had a moment to say anything, she said "You must be the mom with the sick baby". THAT is how well they communicate and follow through, and THAT is how good the service is. I have spend my career in Guest Relations in luxury hotels, and when I called my husband to tell him about this experience, I told him that it was one of the first times that I felt treated the way that I have always worked to treat others. And for once, I can truly appreciate that service from the other side. I am forever grateful and cannot recommend the hotel enough. MERCI BEAUCOUP!

great place to stay if you like luxury , they have it all in one place , pool , air conditioning , resturaunt , bar and friendly staff. location to center of town is great too. all within walking distance