Grand Hôtel ROI René Aix-en-Provence Ctr-MGallery 4 stars

After a long drive from Beaune,where we had an excellent stay at the Novotel hotel there,we were not greeted or treated very well by the male receptionist.We always only stay where we can park the car securely on hotel premises.He insisted that as we had not pre-book we the car he said we had to use a public car park.This caused a lot of resentment and put a dampner on our stay and quite frankly were happy to leave ASAP the following morning

3 night stay with my wife at the hotel. Staff was professional and kind. Swimming pool is a great asset, restaurant has good food and the breakfast is generous

The hotel is location just outside the inner city, with everything in walking distance. rooms are decently sized, the bed was really comfortable. There were a few minor things, a bit more attention to detail, that would improve a future second stay. Also, the parking space is definitely to expensive with 22 EUR.. The fitness room is a small space with four machines.. on the really positive sight: the hotel bar is well equipped, we've been looking for a decent gin tonic in the whole city and finally found a barkeeper who knows her stuff. good consultation, good mixture, nice local gin, happy memories.

Gutes Personal, Essen sehr gut. Zimmer jedoch etwas in die Jahre gekommen und etwas „abgewohnt“ - a bit worn... COVID-19 Here you really have to stop opening the breakfast buffet for all to self serving! Better solution in Italy: Drinks and bread is brought to the table, all other products at buffet are handed over to customers at site, of course clients to wear masks inside lobby, bar and buffet places. clients receiving chosen products stuff behind plastic displays picking chosen products and handing

The swimming pool is cheap it the service at the reception is very friendly

Superbe experience

i traveled for business, hotel is very comfortable: rooms are big enough, breakfast satisfy all my desire every day, parking is very nice contribution from a nice valet service, location is optimum few minute from city center with a many option for restaurants and cocktail bar.

room 311 street side unfortunately was very noisy during the night due to the traffic and people screaming at the crossroad.

Excellent, central location, a very good breakfast with individual order options, and superb, accommodating staff throughout the hotel. There were two of us during the stay and the only issue with our superior room was very limited storage space in the bedroom and bathroom.

Real nice and classy hotel . Excellent Staff . Good service , top notch room service! Location can’t be any better . Highly recommended for a visit of Aix en Provence.

The staff were very friendly and helpful. The hotel is quite near the centre of town. The breakfast was quite extensive and the food was good. The rooms were quite nice, very clean, and comfortable. Would visit again.

I am a firm believer that a hotel is only as good as its people. MGallery in Aix-en-Provence has one of the most spectacular teams I have seen in a hotel in a very long time. Filipe greeted me in the car park immediately upon arrival with a very warm greeting and an extra speedy assistance because he saw that my infant daughter was not feeling well. Throughout my stay he was always present and recognized us - running around the side entrance to let us in with the stroller, or helping to carry it down the steps. Truly a gem. The Front Desk team was extraordinary. If I could take Melanie home with me I would. Upon arrival she seemed to take it personally that my daughter was ill, and before I had completed my check in, she had already called to request that a doctor come to the hotel to see her ON A SUNDAY. But it did not end there - she followed up personally multiple times throughout the visit, and left a note upon our departure. Kevin was extremely gracious, and ran out to the pharmacy late at night to collect the medicine since my daughter was already asleep. He was careful to knock quietly and was back super quickly. He too remembered us throughout our stay. There were three notable individuals in the restaurant and I wish I had their names. They made me feel extremely welcome, even with a sick and messy baby. The first gentleman is French, with dark blonde hair, and served us Sunday evening in the courtyard along with a lovely young woman from Ecuador who was absolutely delightful with my daughter. The other young man had dark hair and was there Sunday evening and served us at the pool Monday for dinner, again, remembering who we were and asking how she was feeling. The icing on the cake was to run into the General Manager on Monday, and before I had a moment to say anything, she said "You must be the mom with the sick baby". THAT is how well they communicate and follow through, and THAT is how good the service is. I have spend my career in Guest Relations in luxury hotels, and when I called my husband to tell him about this experience, I told him that it was one of the first times that I felt treated the way that I have always worked to treat others. And for once, I can truly appreciate that service from the other side. I am forever grateful and cannot recommend the hotel enough. MERCI BEAUCOUP!

great place to stay if you like luxury , they have it all in one place , pool , air conditioning , resturaunt , bar and friendly staff. location to center of town is great too. all within walking distance

The hotel is modern, clean, and tidy. The staff could not have been more helpful - they offered travel advice, restaurant recommendations, and even helped with my French pronunciations. The restaurant is excellent - the food was very very good and our waiter, Aurelien, was delightful. When I go back to Aix, this will be my hotel of choice. As excellent as this hotel is, it is worth noting that it is just outside the old city walls so there is a short walk to get to the heart of the old city. If you are driving into Aix or will be meeting a bus tour, this is the hotel for you. The cute hotels inside the city walls are just too hard to get to with a private vehicle. I highly recommend a stay in this hotel.

I regularly stay at the hotel as an airline crew member, but this time I was there as a regular guest (participation to the Ironman 70.3 Pays d'Aix 2019). The staff, as usual, were very friendly and helpful. Super nice of them as well to prepare a nice breakfast at 5 o'clock in the morning, allowing all participants to load up some time before the race.