Grand Hôtel ROI René Aix-en-Provence Ctr-MGallery 4 stars

Warm welcome upon arrival; clean and comfortable room; good eating options within the hotel; and friendly and helpful staff.

Staff was amazing...especially Julian who spoke perfect English

Overall good, everyone speak well english, are kind, especially on reception desk. The only thing that bothered me was the card to the room, which wasn't working, and the lights in the room also.

stained carpets, upholstery, overall poor (or should I say less than enthusiastic staff), first room was absolutely cigarette smoke smelly , they moved me to another room (rather reluctantly - I heard the whole lecture how they will lose a room if they move me etc.) on the first floor - facing the street, mega noisy, so not a sensible solution either.

The second time I stayed in your hotel. I must say I was a bit disappointed compared to the first visit. The room I had smelled of cigarettes, the rug was extremely worn out, the pillow cases had some stains on them. The breakfast is quite nice and the personnel was very polite, but for the price of the room, I would have higher expectations.

I was very welcomed by Vikash, he always make me feel welcomed.

Nice room, amazing place, good staff.

don't like being ask to present my debit card when i have previously paid in full.and for you to put a hold on 80 euros with out my consent.and still not returned to my account today. 22 euro.for me to park my own car make a bill out for an extra 54 euros for breakfast when we did not have breakfast. please include that in your sales.literature .

Excellent.

Check in was fine as well as Car park valet. Once in the 1st floor, dirty carpet at 8pm, this is not satisfactory at all for 4* hotel. nice terrasse, but small room for this hotel type, with very little amenity, only one bath robe for 2.

Room was boiling hot. Had to sleep with the window open.

We enjoyed the service and professionality of the team, but we slept very bad.

The room was lovely and provided an excellent night's sleep. Dinner and breakfast were good. The staff at the front desk was helpful and pleasant.

- small bath, no shower - dance party in the lobby/bar during one night, noise till after midnight - each night noise on floor above room 122, seemed like floor above me (on 2nd etage) was being cleaned with a machine - poor meeting facilities, airco in meeting room not functioning, coffee machine in meeting room was broken - somebody came along and checked it, nothing happened afterwards, machine stayed broken - poor snacks during breaks, not worth 4-star hotel - insufficient toilets on ground floor, compared to number of meeting rooms and possible number of guests

1) 1st room cold 2) 1 Occitane dispenser doesn’t work (pre shampoo) 3) missing mini dispenser. I don’t like standard big dispenser 4) nespresso coffee machines at meeting rooms out of order 5) waiter waitress without uniform (wearing casual clothes?) 6) breakfast too long: 20 minutes waiting the tea/coffee 7) umbrellas not available at receptions