Novotel Aix-en-Provence Pont-de-l'Arc Fenouillères Hotel 4 stars

Well-appointed hotel with friendly & efficient personnel.

Outside temperature was 36°c - 38°c - inside the hotel the air conditioning worked perfectly and life was liveable. We were totally satisfied with our stay in this Novotel and should we return to this region we will without doubt stay in this hotel again.

Very old, dirty carpets, uncomfortable bedding. I am a usual guest at Novotel, but this one does not deserve the name :(

The Novotel experience was how it can be expected from Novotel, with specific attention for the family.

The hotel is run down and quite dirty. The only reason for not giving the lowest grade is the very helpful and friendly staff. The restaurant is also OK. Staying at this hotel I would need to travel with a tool-box to make the shower work...!

Friendly and clean Good breakfast outside Good attention to make it save

Easy and warm welcome Special attentions Nice breakfast pro staff

Good stay during covid. The service was good nothing to say. The hotel needs some relooking from the outside and in the bedrooms though it was confortable.

warmwelcome, punctual room service, good food and social distances well respected.

Several days on a business trip, I chose this hotel because I already stayed there a few times. It is well located with quick access to highways on both directions, with a secure parking lot. Most importantly, the local team made their very best efforts to make it a nice stay. I would like to thank them as I know those are difficult times.

The hotel staff was amazing! They were very attentive and helpful. Almost all of them spoke English very well, which was great for me because I know very little French and some of them helped me with my words when I tried. The room service had great hours and the food was really good. They cleaned your room upon request and did a great job. The location was pretty good, but since there w was a curfew while I was there, I was limited on my food options after 6pm, but at no fault of the hotel, just a side note for those that use uber eats like I did. There is no dinner service Friday - Sunday so I used uber eats on the weekend. Another tip, order your dinner early, there are many more options available or get familiar with the local restaurants and order take away. You can tell the rooms were a little aged, but that's not something to ever bother me, just leaving my honest notes. The highlights for me were definitely the staff, the delicious hotel restaurant food, the cleanliness of the hotel, especially during the COVID epidemic and the location to the express highway.

Was there for a business trip. Paid 5 nights in advance. Had to change my schedule and left after 3 nights. They refused to reimburse for the two nights I was not there. this is not acceptable . Hotel needs to be renovated.

External appearance of hotel is ugly concrete for the 60's or 70's. Reception was ok. We were on the first floor , when the lift door opened we were confronted with a very dirty and stained hallway carpet. Then we arrived at our room, it was clean, which after the hallway carpet was a pleasant surprise ! The room was very dark. The bathroom was old and tired, the chrome bath-rail was worn through to the base metal, and the rest was generally tired. In the morning we mentioned the condition of the hallway carpet, and that our room seemed somewhat tired and dark. To our surprize the reaction of the receptionist was that THEY WERE AWARE OF THE CONDITION OF THE CARPET, BUT HEAD OFFICE IN PARIS HAD NOT BUDGETED FOR THE REPLACEMENT OF IT. With regard to our comments on the room we were told that WE WERE IN ONE OF THE ROOMS THAT HAD BEEN REFURBISHED!!!! My wife is French so there was no misunderstanding nothing los in translation. I have stayed in many hotels in the Accor group, this is by far the worst and a disgrace to the brand. Needless to say I shall not stay in this hotel ever again, and would not recommend it to anyone.

The floor covering in the corridor but also in the bedroom is stained and needs to be replaced. The room itself is not too bad and the beds are good. The people at the reception desk and the restaurant are very nice. Especially the young lady who's mother is a Dutch woman is lovely, sweet and very friendly. Parking is free. From the hotel a bus is running (line 16) to the city center. The garden is veryis very nice and sitting on the terrace while having breakfast or dinner (at a very attractive rate) is pleasant.

This hotel needs being renovated. The staff is very friendly. Rooms need being renovated. Carpets are needed to be replaced long time ago.Conveniently near the highways, but in the middle of nowhere. AVM