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Novotel Aix-en-Provence Pont-de-l'Arc Fenouillères Hotel 4 stars

Customer review rating 4.0/5 3,795 reviews

ALLSAFE approved hotel

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Novotel Aix-en-Provence Pont-de-l'Arc Fenouillères
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+ 16 Services

Hotel extras

  • Labeled ALLSAFE by Bureau Veritas

  • Direct highway access to TGV station and Marseille-Provence airport

  • Outdoor swimming pool with solarium and wooded garden

  • Free WIFI and free secure car park

  • 9 modular meeting rooms including 1 that can be privatized with terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Aix-en-Provence Pont-de-l'Arc Fenouillères

Avenue Arc de Meyran
13100 aix en provence

Tel: +33442160909

Fax: (+33)4/42260009

Check-in from 12h00

Check out up to 12h00

  • Bus 1 :  8 Val de l'Arc

  • LA ROTONDE :  16 Novotel

  • By plane

    MARSEILLE PROVENCE At 27km / 16.78 miles

  • By plane

    NICE COTE D'AZUR At 167km / 103.77 miles

  • By boat

    SNCM MARSEILLE JOLIETTE At 30km / 18.75 miles

  • By car

    AUTOROUTE A8 PONT DE L'ARC At 1km / 0.63 miles

  • By train

    AIX EN PROVENCE At 5km / 3.13 miles

  • By train

    AIX T G V At 15km / 9.32 miles

GPS :43.51167, 5.456976

Hotel services


Dine however you want, whenever you want. Enjoy simple, tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax in the restaurant, bar or terrace, or even in your room.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Room service Additional charge
  • Room service
    • Cold snacks
    • Hot meals
  • 11 Meeting rooms
Hotel Services And Equipments
  • Hotel informations
    • 80 rooms
    • 2 rooms for people with reduced mobility
    • 40 family rooms
    • 8 connecting rooms
    • 60 non-smoking rooms
    • 2 floors
  • Languages spoken at the hotel
    • French
    • Italian
    • English
    • Spanish
  • Laundry / Valet Services
    • Laundry / Valet Services Additional charge
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Swimming pool
    • Outside
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. The family room at the Hotel Novotel Aix en Provence Pont de l'Arc is a great place to stay in Aix-en-Provence. It has a double bed for the parents and twin beds for the children as well as a bathroom with bathtub

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 180

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 110 people

Find out more

Our guest reviews for
Novotel Aix-en-Provence Pont-de-l'Arc Fenouillères

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

3,795 reviews

TripAdvisor Rating 3.5/5

790 reviews

Customer review rating 5.0/5

Anonymous Business - 25/09/2021 Confirmed reviews ALL

Service +++

Hotel needs a refresh

Customer review rating 2.0/5

Jean-francois C. Families - 24/09/2021 Confirmed reviews ALL

Room smelled like a smoking room, Carpet was dirty. Common access doors could use a fresh coat of paint. Building overall looks its age and could also use some renovation work.

Hotel needs a refresh

TripAdvisor rating 2.0/5

jeanfrancoischapuis 24/09/2021 TripAdvisor review

We were quite disappointed by this hotel. Overall, the hotel needs a refresh. It is showing its age. The room had an old smoking room smell which was not pleasant. The carpet was dirty. There was no room cleaning service during our stay, which was OK for the two nights we spent there. Some of the common doors and windows could definitely use some paint. On the bright side, the breakfast buffet was just fine.

Hello, Thank you for taking the time to write this comment and for highlighting the quality of our breakfast. Some of our equipment would indeed need to be refreshed. Please be assured that we do our utmost to maintain an impeccable level of hygiene. Our rooms are non-smoking, but some people do not respect this prohibition and it can take several days, despite the air freshener, before the smell disappears completely. We recommend that our clients contact the reception desk who will do what is necessary to assign you another room according to availability. In addition, and taking into account the sanitary obligations linked to Covid19, the cleaning of the rooms, for short stays, is done at the request of the customer. I am sincerely sorry that our establishment did not meet your expectations. Best regards, Yoann Perrin – General Manager Novotel Aix-en-Provence Pont de l’Arc

Staff in this hotel are amazing but it needs the rooms need to be renovated

Customer review rating 1.0/5

Tg Business - 09/09/2021 Confirmed reviews ALL

After many years of coming to this hotel many times, I had the anticipated idea that the rooms would finally be renovated... Wich was not the case, if you walk in the lobby and see the bar and restaurant area you would say, great this hotel has been renovated.. Staff is very friendly but did notify that there was a manager missing as staff takes freedom, Will come back but after the renovation is done...

Old and outdated

Customer review rating 1.5/5

Dav Business - 28/08/2021 Confirmed reviews ALL

Old rooms, dirty carpet…outdated bathroom - terrible experience! Will never stop to this place.

Very satisfied

Customer review rating 5.0/5

Anonymous Couples - 21/08/2021 Confirmed reviews ALL

Well-appointed hotel with friendly & efficient personnel.

2 nights in Aix en Provence

TripAdvisor rating 5.0/5

Bondouflois Couples - 16/08/2021 TripAdvisor review

Outside temperature was 36°c - 38°c - inside the hotel the air conditioning worked perfectly and life was liveable. We were totally satisfied with our stay in this Novotel and should we return to this region we will without doubt stay in this hotel again.

Hello and thank you for your comment. My team and I are delighted to offer you services that meet your expectations. See you soon and with kind regards Yoann Perrin – General Manager Novotel Aix-en-Provence Pont de l’Arc

Old and dirty

Customer review rating 2.5/5

Anna Families - 08/08/2021 Confirmed reviews ALL

Very old, dirty carpets, uncomfortable bedding. I am a usual guest at Novotel, but this one does not deserve the name :(

Aix en Provence a great city, Novotel familiar experience

Customer review rating 4.0/5

M. Families - 08/08/2021 Confirmed reviews ALL

The Novotel experience was how it can be expected from Novotel, with specific attention for the family.

Customer review rating 1.5/5

Dieter K. Business - 27/07/2021 Confirmed reviews ALL

The hotel is run down and quite dirty. The only reason for not giving the lowest grade is the very helpful and friendly staff. The restaurant is also OK. Staying at this hotel I would need to travel with a tool-box to make the shower work...!

Good and safe stay

Customer review rating 3.5/5

Marc V. Business - 29/06/2021 Confirmed reviews ALL

Friendly and clean Good breakfast outside Good attention to make it save

Perfect place for a couple of long days working far from home

Customer review rating 4.5/5

Pierre B. Business - 03/06/2021 Confirmed reviews ALL

Easy and warm welcome Special attentions Nice breakfast pro staff

Stay during covid

Customer review rating 5.0/5

Eliane Families - 25/04/2021 Confirmed reviews ALL

Good stay during covid. The service was good nothing to say. The hotel needs some relooking from the outside and in the bedrooms though it was confortable.

Good stay

Customer review rating 4.5/5

Denis Business - 21/02/2021 Confirmed reviews ALL

warmwelcome, punctual room service, good food and social distances well respected.

Great efforts from everyone there to provide a safe and best possible stay

Customer review rating 4.5/5

Pierre B. Business - 14/02/2021 Confirmed reviews ALL

Several days on a business trip, I chose this hotel because I already stayed there a few times. It is well located with quick access to highways on both directions, with a secure parking lot. Most importantly, the local team made their very best efforts to make it a nice stay. I would like to thank them as I know those are difficult times.

Wonderful staff, clean hotel, good area

Customer review rating 4.5/5

Johnny B. R. Business - 10/02/2021 Confirmed reviews ALL

The hotel staff was amazing! They were very attentive and helpful. Almost all of them spoke English very well, which was great for me because I know very little French and some of them helped me with my words when I tried. The room service had great hours and the food was really good. They cleaned your room upon request and did a great job. The location was pretty good, but since there w was a curfew while I was there, I was limited on my food options after 6pm, but at no fault of the hotel, just a side note for those that use uber eats like I did. There is no dinner service Friday - Sunday so I used uber eats on the weekend. Another tip, order your dinner early, there are many more options available or get familiar with the local restaurants and order take away. You can tell the rooms were a little aged, but that's not something to ever bother me, just leaving my honest notes. The highlights for me were definitely the staff, the delicious hotel restaurant food, the cleanliness of the hotel, especially during the COVID epidemic and the location to the express highway.


TripAdvisor rating 1.0/5

dltschmidt Business - 01/02/2021 TripAdvisor review

Was there for a business trip. Paid 5 nights in advance. Had to change my schedule and left after 3 nights. They refused to reimburse for the two nights I was not there. this is not acceptable . Hotel needs to be renovated.

Hello sir, Thank you for your feedback regarding your dissatisfaction. However, you have booked with a special promotional rate for which you have validated the general terms and conditions of sale. These terms and conditions do stipulate that "the amount is non-refundable, even if the reservation is cancelled or modified. I am sincerely sorry that you had to leave early. Yours sincerely Yoann Perrin – General Manager Novotel Aix-en-Provence Pont de l'Arc

Grubby and Dingy

TripAdvisor rating 1.0/5

Trip144473 Couples - 04/09/2019 TripAdvisor review

External appearance of hotel is ugly concrete for the 60's or 70's. Reception was ok. We were on the first floor , when the lift door opened we were confronted with a very dirty and stained hallway carpet. Then we arrived at our room, it was clean, which after the hallway carpet was a pleasant surprise ! The room was very dark. The bathroom was old and tired, the chrome bath-rail was worn through to the base metal, and the rest was generally tired. In the morning we mentioned the condition of the hallway carpet, and that our room seemed somewhat tired and dark. To our surprize the reaction of the receptionist was that THEY WERE AWARE OF THE CONDITION OF THE CARPET, BUT HEAD OFFICE IN PARIS HAD NOT BUDGETED FOR THE REPLACEMENT OF IT. With regard to our comments on the room we were told that WE WERE IN ONE OF THE ROOMS THAT HAD BEEN REFURBISHED!!!! My wife is French so there was no misunderstanding nothing los in translation. I have stayed in many hotels in the Accor group, this is by far the worst and a disgrace to the brand. Needless to say I shall not stay in this hotel ever again, and would not recommend it to anyone.

Some redecoration needed

TripAdvisor rating 3.0/5

Rene H Family - 03/08/2019 TripAdvisor review

The floor covering in the corridor but also in the bedroom is stained and needs to be replaced. The room itself is not too bad and the beds are good. The people at the reception desk and the restaurant are very nice. Especially the young lady who's mother is a Dutch woman is lovely, sweet and very friendly. Parking is free. From the hotel a bus is running (line 16) to the city center. The garden is veryis very nice and sitting on the terrace while having breakfast or dinner (at a very attractive rate) is pleasant.

Needs renovation

TripAdvisor rating 3.0/5

vmalain Couples - 23/06/2019 TripAdvisor review

This hotel needs being renovated. The staff is very friendly. Rooms need being renovated. Carpets are needed to be replaced long time ago.Conveniently near the highways, but in the middle of nowhere. AVM

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