Novotel Aix-en-Provence Pont-de-l'Arc Fenouillères Hotel 4 stars

Customer review rating 4.1/5 3,294 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Aix-en-Provence Pont-de-l'Arc Fenouillères
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+ 19 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Labeled ALLSAFE by Bureau Veritas

  • Direct highway access to TGV station and Marseille-Provence airport

  • Outdoor swimming pool with solarium and wooded garden

  • Free WIFI and free secure car park

  • 9 modular meeting rooms including 1 that can be privatized with terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Leisure and activities
  • Outdoor unheated pool
  • Hard tennis court (Nearby)
  • Table tennis
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Novotel Aix-en-Provence Pont-de-l'Arc Fenouillères

Avenue Arc de Meyran
13100
aix en provence
france

Tel: +33442160909

Fax: (+33)4/42260009

Check-in from 12h00

Check out up to 12h00

  • Bus :  7 Coton Rouge

  • Bus 1 :  8 Coton Rouge

  • LA ROTONDE :  6 VAL DE L'ARC

  • Novotel :  19 Novotel

  • By plane

    MARSEILLE PROVENCE At 27km / 16.78 miles

  • By plane

    NICE COTE D'AZUR At 167km / 103.77 miles

  • By boat

    SNCM MARSEILLE JOLIETTE At 30km / 18.75 miles

  • By car

    AUTOROUTE A8 PONT DE L'ARC At 1km / 0.63 miles

  • By train

    AIX EN PROVENCE At 5km / 3.13 miles

  • By train

    AIX T G V At 15km / 9.32 miles

GPS :43.51167, 5.456976

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. The family room at the Hotel Novotel Aix en Provence Pont de l'Arc is a great place to stay in Aix-en-Provence. It has a double bed for the parents and twin beds for the children as well as a bathroom with bathtub

Classic Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room with 1 double bed and twin beds

  • Max. number of persons: 4
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

GOURMET BAR

Type of cuisine: French

Dine however you want, whenever you want. Enjoy simple, tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax in the restaurant, bar or terrace, or even in your room.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together in a perfect moment. Enjoy your break...

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 180

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Aix-en-Provence Pont-de-l'Arc Fenouillères

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,294 reviews

tripadvisor

TripAdvisor Rating 3.5/5

756 reviews

Good stay, well located hotel and nice structure.

Customer review rating 4.1/5

Gian M. A. Business - 28/08/2020 Confirmed reviews ALL

I had a good stay at the Hotel overall, but I would like to highlight some point: _ because it was just after the Covid-19 period the cleaning service was not performed every day but under request. _One of the receptionist English level was very poor so I had some difficulties when the interaction was with her.

Great stay

Customer review rating 4.1/5

Sophie L. Families - 06/08/2020 Confirmed reviews ALL

The location was convenient (10mn from Aix by car and 40mn to the sea side). The dinner was great, the pudding however was disappointing (mousse au chocolat). Pool was nice. Unfortunately we can no longer access the river from the hotel's garden so we had to go along the road first to go jogging. We were told it is because of security, I'm sure the hotel could find a solution to that though. Breakfast on day 1 was not managed well by the hotel but one day 2 we got there earlier and didn;t have to wait for food or drinks. Overall we had a great stay. Staff were nice.

Customer review rating 4.1/5

Anonymous Business - 13/07/2020 Confirmed reviews ALL

The fact the room was not cleaned, towels not changed, bed not made every day was not mentioned to me at the arrival. The Covid-19 does not prevent cleaning the rooms in my opinion. On top, why removing the free bottle of water? I feel that the Covid-19 is a way to save money. If you remove services, you should offer a discount. My reservation was not made although I called the hotel in the morning. My invoice was sent to an other customer, I had to call the hotel 3 times after departure to finally get it.

Monsieur D. bonjour, Je vous remercie de nous avoir fait part de votre insatisfaction lors de votre séjour au sein de notre établissement. Le protocole sanitaire lié au Covid est très strict et la labellisation All Safe que nous avons obtenue nous contraint à une extrême rigueur, comme dans tous les hôtels du groupe Accor. Les chambres ne doivent effectivement pas être faites et les bouteilles d'eau, entre autres, sont supprimés des chambres. Il ne s'agit nullement de mesures économiques. Ces services sont réactivés sur demande de nos clients auprès de la réception. Si cela ne vous a pas été précisé lors de votre arrivée il s'agit effectivement d'une erreur de notre part. Aussi, je vous prie de bien vouloir accepter nos plus sincères excuses pour les maladresses commises et espère, malgré ces incidents, pouvoir continuer à vous compter parmi nos clients Novotel. Yoann Perrin Directeur Général Novotel Aix-en-Provence Pont de l'Arc

average

Customer review rating 4.1/5

L. Couples - 10/07/2020 Confirmed reviews ALL

room was poorly equiped very old setting. restaurant ok in the evening.

Good stay

Customer review rating 4.1/5

Connie Couples - 01/03/2020 Confirmed reviews ALL

We were warmly received at the reception desk. All was fine at the hotel and the staff were very helpful.

poor air con in the room

Customer review rating 4.1/5

Luca M. Business - 13/02/2020 Confirmed reviews ALL

The hotel is always at good standard. However the room was too warm without the chance of changing the temperature. At the same time the bed down cover was too heavy. I was given a blanket to use instead of the down, but after one day was removed by the room. Sleeping well is at least 50% of the value of an hotel. Therefore the score is not so positive

Tip top

Customer review rating 4.1/5

B. Business - 08/01/2020 Confirmed reviews ALL

As usual

Monsieur B. bonjour, Mon équipe et moi-même vous remercions infiniment pour votre fidélité et votre commentaire concernant votre dernier séjour. Nous vous adressons nos meilleurs vœux pour une bonne et belle année 2020, et espérons avoir le plaisir de vous accueillir de nouveau. Bien cordialement Yoann Perrin Directeur Général Novotel Aix-en-Provence

service approximatif

Customer review rating 4.1/5

K. Business - 18/11/2019 Confirmed reviews ALL

impersonnel

Customer review rating 4.1/5

M. Families - 16/10/2019 Confirmed reviews ALL

Correct

Service, comfort and quality.

Customer review rating 4.1/5

Anonymous Couples - 21/09/2019 Confirmed reviews ALL

Efficient and friendly reception, comfortable room and good food for both lunch and dinner.

Gutes Hotel in Stadtnähe

Customer review rating 4.1/5

S. Couples - 16/09/2019 Confirmed reviews ALL

Ferien

Grubby and Dingy

TripAdvisor rating 3.5/5

Trip144473 Couples - 04/09/2019 TripAdvisor review

External appearance of hotel is ugly concrete for the 60's or 70's. Reception was ok. We were on the first floor , when the lift door opened we were confronted with a very dirty and stained hallway carpet. Then we arrived at our room, it was clean, which after the hallway carpet was a pleasant surprise ! The room was very dark. The bathroom was old and tired, the chrome bath-rail was worn through to the base metal, and the rest was generally tired. In the morning we mentioned the condition of the hallway carpet, and that our room seemed somewhat tired and dark. To our surprize the reaction of the receptionist was that THEY WERE AWARE OF THE CONDITION OF THE CARPET, BUT HEAD OFFICE IN PARIS HAD NOT BUDGETED FOR THE REPLACEMENT OF IT. With regard to our comments on the room we were told that WE WERE IN ONE OF THE ROOMS THAT HAD BEEN REFURBISHED!!!! My wife is French so there was no misunderstanding nothing los in translation. I have stayed in many hotels in the Accor group, this is by far the worst and a disgrace to the brand. Needless to say I shall not stay in this hotel ever again, and would not recommend it to anyone.

Everything we needed

Customer review rating 4.1/5

Phil G. Families - 28/08/2019 Confirmed reviews ALL

Great reception staff given that our daughter threw up on the floor as soon as we arrived. Nice rooms and great breakfast.

Some redecoration needed

TripAdvisor rating 3.5/5

Rene H Family - 03/08/2019 TripAdvisor review

The floor covering in the corridor but also in the bedroom is stained and needs to be replaced. The room itself is not too bad and the beds are good. The people at the reception desk and the restaurant are very nice. Especially the young lady who's mother is a Dutch woman is lovely, sweet and very friendly. Parking is free. From the hotel a bus is running (line 16) to the city center. The garden is veryis very nice and sitting on the terrace while having breakfast or dinner (at a very attractive rate) is pleasant.

agreable

Customer review rating 4.1/5

Beaujeux Couples - 31/07/2019 Confirmed reviews ALL

excellent accueil

Mr

Customer review rating 4.1/5

Jeremy C. Families - 14/07/2019 Confirmed reviews ALL

Good stay, good staff, good rooms

Hidden Gem in Aix en Provence

Customer review rating 4.1/5

David S. Families - 07/07/2019 Confirmed reviews ALL

Great hotel in a quiet area. A bit far from the main street but all other facilities are great including the beautiful garden. Highly recommended.

Good stay at Novotel Aix-en-Provence

Customer review rating 4.1/5

Kenneth H. Business - 28/06/2019 Confirmed reviews ALL

The decoration of current room is old, so I recommend to reconstruct the room.

F1 accomadation

Customer review rating 4.1/5

Colin M. Business - 26/06/2019 Confirmed reviews ALL

Amazing second to none service from this hotel, we stayed during the F1 and hence our days at track were long the staff at the hotel were fantastic serving breakfast early and supper late. We were very grateful.

Needs renovation

TripAdvisor rating 3.5/5

vmalain Couples - 23/06/2019 TripAdvisor review

This hotel needs being renovated. The staff is very friendly. Rooms need being renovated. Carpets are needed to be replaced long time ago.Conveniently near the highways, but in the middle of nowhere. AVM

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