Novotel Aix-en-Provence Pont-de-l'Arc Fenouillères Hotel 4 stars

Efficient and friendly reception, comfortable room and good food for both lunch and dinner.

Ferien

External appearance of hotel is ugly concrete for the 60's or 70's. Reception was ok. We were on the first floor , when the lift door opened we were confronted with a very dirty and stained hallway carpet. Then we arrived at our room, it was clean, which after the hallway carpet was a pleasant surprise ! The room was very dark. The bathroom was old and tired, the chrome bath-rail was worn through to the base metal, and the rest was generally tired. In the morning we mentioned the condition of the hallway carpet, and that our room seemed somewhat tired and dark. To our surprize the reaction of the receptionist was that THEY WERE AWARE OF THE CONDITION OF THE CARPET, BUT HEAD OFFICE IN PARIS HAD NOT BUDGETED FOR THE REPLACEMENT OF IT. With regard to our comments on the room we were told that WE WERE IN ONE OF THE ROOMS THAT HAD BEEN REFURBISHED!!!! My wife is French so there was no misunderstanding nothing los in translation. I have stayed in many hotels in the Accor group, this is by far the worst and a disgrace to the brand. Needless to say I shall not stay in this hotel ever again, and would not recommend it to anyone.

Great reception staff given that our daughter threw up on the floor as soon as we arrived. Nice rooms and great breakfast.

The floor covering in the corridor but also in the bedroom is stained and needs to be replaced. The room itself is not too bad and the beds are good. The people at the reception desk and the restaurant are very nice. Especially the young lady who's mother is a Dutch woman is lovely, sweet and very friendly. Parking is free. From the hotel a bus is running (line 16) to the city center. The garden is veryis very nice and sitting on the terrace while having breakfast or dinner (at a very attractive rate) is pleasant.

excellent accueil

Good stay, good staff, good rooms

Great hotel in a quiet area. A bit far from the main street but all other facilities are great including the beautiful garden. Highly recommended.

The decoration of current room is old, so I recommend to reconstruct the room.

Amazing second to none service from this hotel, we stayed during the F1 and hence our days at track were long the staff at the hotel were fantastic serving breakfast early and supper late. We were very grateful.

This hotel needs being renovated. The staff is very friendly. Rooms need being renovated. Carpets are needed to be replaced long time ago.Conveniently near the highways, but in the middle of nowhere. AVM

The accomodation wing was in desperate need of a full renovaton or at least a comprehensve refresh especially the carpets, decor, eletrics at least 10 years ago. I would not return here due to the state of disrepair of the rooms. I was highly disappointed especially being used to the consistet high standard of other Novotels and Accor brands.

Rude very uncomfortable beds old un refurbished discusting

Staff were friendly and helpful, plenty of parking, room was clean and breakfast was good.

Very poor service or no service at all Old Hotel needing renovation Nice free car parking