Novotel Aix-en-Provence Pont-de-l'Arc Fenouillères 4 stars

Customer review rating (ALL Rating) 4.4/5 687 reviews

Best price
guarantee
Novotel Aix-en-Provence Pont-de-l'Arc Fenouillères - Image 1
Novotel Aix-en-Provence Pont-de-l'Arc Fenouillères - Image 2
Novotel Aix-en-Provence Pont-de-l'Arc Fenouillères - Image 3
Novotel Aix-en-Provence Pont-de-l'Arc Fenouillères - Image 4
Avenue Arc de Meyran, 13100 AIX EN PROVENCE, France

Description

Hotel extras

  • TESLA charging stations

  • Outdoor swimming pool

  • Green Key certified hotel

  • Free WIFI and free secure car park

  • 9 modular meeting rooms including 1 space with terrace for private use

Our accommodation(s)

Hotel location

Novotel Aix-en-Provence Pont-de-l'Arc Fenouillères

Avenue Arc de Meyran
13100 AIX EN PROVENCE
France

GPS:43.51167, 5.456976

Telephone
Fax +33 4 42 26 00 09

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Mozami Aix

Mediterranean cuisine in the spirit of sharing and tasting

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  687 reviews

TripAdvisor Rating  3.5/5  860 reviews

Customer review rating 4.0/5

Pascal J. Couples - Confirmed reviews ALL

Personnel à l’ é oute

Monsieur j., Nous vous remercions pour votre commentaire positif concernant notre personnel. Nous nous efforçons de fournir un service attentif et agréable à tous nos clients, et nous sommes ravis que votre expérience ait été à la hauteur de vos attentes. Cordialement, Novotel Aix-en-Provence Pont-de-l'Arc Fenouillères

Customer review rating 4.0/5

Sharon H. Couples - Confirmed reviews ALL

We enjoyed the location being further out and more gardens and space.

Customer review rating 0.5/5

Daniela G. Families - Confirmed reviews ALL

Very bad odor. Very old This is not a 4 star hotel

Dear Madame G., We are truly sorry to hear that your experience did not meet your expectations. Your feedback regarding the odor and the condition of the facilities is very important to us. Please be assured that we are addressing this issue with our housekeeping and maintenance teams to improve immediately. We hope you will give us another chance to provide you with the quality service our guests usually enjoy. Kind regards, Irina Front Office Manager

Customer review rating 4.5/5

Kai R. Families - Confirmed reviews ALL

We had a great stay at the property! Well located, great amnesties, the pool is great but can be busy at times. The staff is friendly and attentive. We felt welcome and could recharge during our stay. Only thing missing is a gym well equipped.

Hello, Thank you very much for your excellent feedback. We’re delighted you enjoyed the location, the amenities, and the warm welcome from our team. Your remark about the gym is well noted and will help us improve our guest experience. We hope to welcome you back soon for another great stay. Best regards, The Novotel Aix-en-Provence Pont de l’Arc team

Customer review rating 4.0/5

Cathryn H. Families - Confirmed reviews ALL

The hotel is well placed. 5 min car ride to the centre or a quick bus. Rooms are nice and fairly modern. Most staff friendly and pool area was just the right size. Not impressed with the fact you cannot get any food outside of the restaurant hours. We arrived after an 8hour journey at 3pm and were told we couldn’t even get sandwiches or any other food h til the restaurant opened at 7pm. If you class your hotel as 4* it should really have some kind of food available all day. That’s the only thing that let it down for us as there are no shops nearby. We had to drive out to get some food

Dear Madame H., Thank you for sharing your experience with us and for highlighting our convenient location, comfortable rooms, friendly staff, and enjoyable pool area. We sincerely apologize for the inconvenience you experienced regarding the limited food availability outside of our restaurant hours. We understand how tiring an eight-hour journey can be and how important it is to have access to food upon arrival. Your feedback is very important to us, and we will review our current food service options to see how we can better accommodate guests arriving at different times. We appreciate your honest comments, as they help us improve our services and guest experience. We hope to have the opportunity to welcome you again and provide a stay that fully meets your expectations. Warm regards, Novotel Pont de l'Arc team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 213 reviews 8.6/10 Location
  • 402 reviews 7/10 Room
  • 376 reviews 8.5/10 Service
  • 238 reviews 6.6/10 Comfort
  • 159 reviews 8/10 Breakfast
  • 129 reviews 6.9/10 Cleanliness
  • 74 reviews 6.6/10 Value
  • 6 reviews 10/10 Sustainability

Powered by Trustyou

Our other establishments nearby

All our hotels in Aix En Provence

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.