Novotel Aix-en-Provence Beaumanoir Les 3-Sautets Hotel 4 stars

No room cleaning or towels change due to covid but still very inconvenient for a hotel experience

The staff was really competent and reactive. The room was functional, not really super-looking, but very comfortable (specially the bed) and very well organized.

Courteous receptionists. We were borrowed European sockets as well. Restaurant staff were good as well.

The receptionist who did our check in did not know/wrongly set up the room access cards and he had to re-set them 3 times. Once we have waited for him 15 min at the reception because there was nobody at the reception desk. The receptionist who has replaced him has re-set the cards without any issue and she was very kind and helpful. The hotel is very nice, we have enjoyed our staying and the restaurant.

Stay is good. But I haven't received my bill copy in my email. Reception team has told me they send bill in my email I'd but I am still waiting for that.

dirty noisy

I checked in asking for, and being promised the 30% member promotion reduction. On departure this was denied me my your very arrogant front desk clerk, Christian, because I had not conformed to all the fine print requirments of your promotion. Your people at the check out desk made me feel small and unwanted as a guest and loyal customer. I will in future avoid Accor hotels.

Good experience but blankets too heavy (and light blankets not avalable) and not-adjusting air conditioning. Problem in booking: 4 days even if the e-mail confirmation I have it was for 2 days.

the front desk is very kind and enough level of quality for the biz trip. Thanks a lot.

I booked several time the Accor Hotels in my business trip, the accommodation was good also now.

The Hotel staff is great, both in the restaurant as well as the general hotels staff are more than helpfull and are 100% compensating for the lack of investment done on the building and rooms (i had a dejavu moment when arriving as i stayed in the same type of room in 2006 in the Novotel in Abidjan, Ivory Coast and that room at that time was last refurbished prior the start of their civil war) but as said the employees compensate for this outdated accommodation. and i have much respect for that.

we received a room on the second floor, but after finding the elevator it turned out to be closed, upon returning to the reception we received information that this is the only elevator and it is closed - this information should be provided at check-in, especially since we had a lot of luggage with us, in finally, on a clear request, we managed to find a room on the ground floor for us, another unpleasant thing is the need to ask for a vaucher for a welcome drink, which we should receive as members of the loyalty program, the quality of the room's decor and its equipment indicates that the hotel has already had its great years of splendor, no safe, limited amount of cosmetics, uncomfortable (too soft) bed

We stayed for 7 nights and were very happy with the whole experience. The staff were friendly and helpful, the room was clean, comfortable and well maintained, had air-con and s small fridge. We asked fro a quiet room away from the pool side and got exactly what we asked for. The inclusive breakfast was really good and set us up well for the day. The hotel is well appointed for access to both the old town (a 5 minute drive) and motorways and is in a quiet cul-de-dac surrounded by trees. We would definitely stay there again. The only tiny negative for me was that decaf coffee wasn't readily available.

I often travel through France and knowing the General Poor Quality of French Hotels I would normally spend the one night required at a Ibis Hotel as although basic you know what you get. I have never awarded one star but I feel this hotel warrants it. The hotel corridor carpets are badly stained and this continues into the rooms which for cleanliness leave a lot to be desired. The room we were allocated overlooked the adjoining motorway and due to the poor insulation makes for a disturbed nights sleep. The double glazing is of such poor quality that the sealant had melted and run down inside the sealed unit making the noise insulation ineffective. Because of this it is impossible to leave the window open, the heat problem became worse when we found during the night that the air conditioning did not work. IF anybody does consider staying at this hotel they INSIST ON A ODD NUMBERED ROOM. As we arrived late we had Dinner at the hotel and, as my wife is Vegetarian she ordered a plain omelette. When it came it contained ham we pointed this out to the staff who told us that she had ordered a full omelette. They were informed that this was never the case and they then agreed to cook another, when this arrived it was raw inside and uneatable. The next morning at Breakfast it was obvious that Coach Trip had been there before us as there was very little left. We had to repeatedly ask staff to replenish items which, they appeared reluctant to do so. After 9am I approached Reception and asked to speak to the Manager I was informed that he had not yet arrived. I insisted on their ringing his/her mobile to which no response was received. After explaining my complaint I was assured that the Manager would either phone or e-mail me later that day needless to say I have heard nothing and, now that I am back at home I will be voicing my complaints to Novotel Head Office

Too far from the city by motorway Its not 5 minutes in a taxi , very old fashioned. Lack of staff to run reception and bar Elevator had plastic on it. Confusing rates whether we had breakfast or not. compared to hotels i the Centre of Aix i think there maybe better choices.