4-star Mercure Rodez Cathédrale & Mercure Residence 4 stars

Customer review rating (ALL Rating) 4.6/5 912 reviews

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4-star Mercure Rodez Cathédrale & Mercure Residence - Image 1
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1 avenue Victor Hugo, 12000 RODEZ, France

Description

Hotel extras

  • Hotel located right by the cathedral

  • Historical building

  • Ideal location in the downtown area

  • Room service with a local partner

  • Renovated rooms

Our accommodation(s)

Hotel location

4-star Mercure Rodez Cathédrale & Mercure Residence

1 avenue Victor Hugo
12000 RODEZ
France

GPS:44.351005, 2.572157

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MAURICE BOMPARD

Delve in to the plush atmosphere of the Maurice Bompard lounge bar, frequented in the thirties by the orientalist painter whose Venetian views now grace the walls. The ideal setting for a relaxing evening amongst friends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  912 reviews

TripAdvisor Rating  4.0/5  548 reviews

Bad stay

Customer review rating 1.0/5

Ftw Couples - Confirmed reviews ALL

No parking available; Medical restrictions not being accommodated as in previous visit; Parking space was then made available as an exception, Now get to a parking garage which was a problem; Insulting behaviour of service was totally unacceptable; Getting out of the shower and naked from the waist down, service (manager ?) opened the room , came in the room without knocking, without identifying; NEVER EVER in all my travel have we been insulted n such a way. Needless to say, we will NEVER set foot in that place again.

We are sincerely sorry to hear that your experience did not meet your expectations and that you encountered such serious issues. We fully understand how distressing these situations must have been, and we would like to extend our deepest apologies. Regarding the parking issue, we regret that your medical restrictions were not taken into account but unfortunately our parking have only 2 places and we didn't have a booking. Our team strives to accommodate the specific needs of our guests, and it is unfortunate that this was not the case during your stay. We are especially concerned by the incident you mentioned in your room. This kind of behavior is completely unacceptable and in no way reflects our service standards. We take your feedback very seriously and will immediately investigate this matter to ensure it does not happen again. Your feedback is essential for us to improve our services, and while you mentioned that you do not wish to return, we want to reiterate our apologies and hope to regain your trust in the future. Kind regards,

well located

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

super kindly

We very much appreciate your comments regarding your stay at the Mercure Rodez Cathédrale**** &Résidence managed by Mercure Rodez. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Location ok

Customer review rating 2.5/5

Victor Couples - Confirmed reviews ALL

Friendly staff , but no parking, wifi practically non existent room hot and stuff no air con.

Thank you for your feedback. We're glad to hear that you found our staff friendly, but we sincerely apologize for the inconveniences you encountered during your stay. We understand how frustrating it must have been not to have access to parking, and we regret that the Wi-Fi service and air conditioning did not meet your expectations. We are currently working on improving our Wi-Fi connectivity and addressing issues with the air conditioning to ensure a more comfortable experience for our guests. We appreciate your patience and understanding and hope to welcome you back in the future with these improvements in place.

Well located and friendly staff

Customer review rating 5.0/5

M B. Friends - Confirmed reviews ALL

Enjoyable stay. It's a great central location. Friendly staff. Restaurants and shops nearby. The hotel car park is tiny so if you drive a large car, you are probably better off using the local public car park within walking distance.

We very much appreciate your comments regarding your stay at the Mercure Rodez Cathédrale**** &Résidence managed by Mercure Rodez. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Great location, good service

Customer review rating 5.0/5

Francois S. Families - Confirmed reviews ALL

Very good experience overall. The only problem was Friday night was fête de la musique. The police insists on placing barriers on the road so that it is impossible to get through and park our car. Not the hotel’s fault but a problem nevertheless.

Thank you for your feedback. We are pleased to hear that you had a good experience overall and appreciated our location and service. We apologize for the inconvenience caused by the road barriers during the fête de la musique. While this situation is beyond our control, we understand how it can affect your stay. We hope to welcome you back to the Mercure Rodez Cathédrale in the future. Best regards,

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Other web-users rate our hotel

  • 261 reviews 8.2/10 Location
  • 339 reviews 7.6/10 Room
  • 410 reviews 9.4/10 Service
  • 179 reviews 8.1/10 Comfort
  • 140 reviews 8.3/10 Breakfast
  • 78 reviews 7/10 Amenities
  • 63 reviews 7/10 Cleanliness
  • 48 reviews 4.9/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.