Mercure Figeac Viguier du Roy 4 stars

Chère Madame S., Nous vous remercions chaleureusement d'avoir pris le temps de partager votre expérience à la suite de votre séjour à l'Hôtel Mercure Figeac Viguier du Roy. Nous sommes ravis d'apprendre que vous avez apprécié le charme historique de notre établissement, le confort de votre chambre et de notre literie, ainsi que nos jardins, notre piscine et notre petit-déjeuner. Vos compliments à l'égard de notre équipe nous touchent tout particulièrement et seront partagés avec l'ensemble de nos collaborateurs. Nous vous remercions également pour votre suggestion concernant le confort des sièges de la salle de petit-déjeuner ainsi que des transats en bois. Les remarques de nos clients sont toujours précieuses et nous permettent d'identifier les améliorations susceptibles de rendre le séjour encore plus agréable. Nous sommes heureux que votre séjour ait pleinement répondu à vos attentes et espérons avoir le plaisir de vous accueillir de nouveau très prochainement à Figeac. Bien chaleureusement, La réception de l'Hôtel Mercure Figeac Viguier du Roy

Dear Mr. B., Thank you for taking the time to share your feedback following your recent stay with us. We are sincerely sorry to learn that certain aspects of your experience did not meet your expectations. Regarding access to the hotel, we understand the inconvenience caused by the roadworks affecting Rue Émile Zola. However, we would like to mention that an information email was sent to all arriving guests, including yourself, three days prior to arrival to advise of the temporary road closure and provide alternative access information. We regret if this communication did not fully address the difficulties you encountered. Concerning the parking facilities, we appreciate your comments and understand that the location and access may not be equally convenient for all guests. Your suggestion regarding a valet parking service has been noted and will be considered as part of our ongoing efforts to enhance the guest experience. We would also like to clarify that room service is available at the hotel through our dedicated room service menu. We are therefore sorry if this information was not clearly communicated during your stay. With regard to our restaurant offering, our culinary philosophy is based on fresh, seasonal products prepared daily by our kitchen team. As a result, our menus are intentionally concise and quantities are limited in order to guarantee the highest quality and freshness of each dish served. While we understand that you would have preferred a broader selection, this approach reflects our commitment to authentic and carefully prepared cuisine. We are nevertheless concerned by your comments regarding housekeeping and cleanliness. The situation you described does not reflect our usual standards, and we have shared your observations with the relevant department to ensure additional attention is paid to these details. We also regret that you felt the level of attentiveness from our team did not meet your expectations, particularly during your departure. Providing warm, proactive and personalized service remains a priority for us, and your feedback has been discussed with our management team. Thank you once again for sharing your experience. Guest feedback is invaluable in helping us continuously improve our services. We hope to have the opportunity to welcome you again in the future and provide an experience that better reflects the standards and hospitality we strive to deliver every day. Yours sincerely, Hotel Management

Dear Mrs L., Thank you very much for your wonderful review and for awarding us a perfect score. We are delighted to read how much you enjoyed your stay with us. Preserving the character and history of this remarkable building while providing modern comfort is something we are very passionate about, so your appreciation of the hotel's architecture, original features, and tranquil gardens means a great deal to us. We are also pleased that you enjoyed the spacious comfort of your room, our breakfast selection, and, above all, the attentive service provided by our team. Your kind words about our staff are truly appreciated and will be shared with everyone. Thank you as well for your loyalty as an ALL Silver member. It was a pleasure welcoming you to the Mercure Figeac Viguier du Roy, and we hope to have the opportunity to welcome you back for another excellent stay in the near future. Warm regards, Arnaud Front Office Mercure Figeac Viguier du Roy