Mercure Millau Hotel

Mercure Millau Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 598 reviews

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Description

Hotel extras

Four meeting rooms and an open area (100 person capacity), a private, secure car park (on reservation) and free Wi-Fi. At this Mercure Hotel , you are assured of personalised planning for your business meeting or your leisure trip with friends or family.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Millau Hotel

1 Place de la Tine
12100 MILLAU
France

  • By plane

    MONTPELLIER At 130km / 80.79 miles

  • By plane

    TOULOUSE At 200km / 124.29 miles

  • By helicopter

    LARZAC AERODROME At 25km / 15.54 miles

  • By train

    MILLAU At 0.5km / 0.31 miles

GPS:44.100674, 3.0792

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LE BISTROT DE LA TINE Non contractual photo

Enjoy a drink in the warm and friendly atmosphere of the bar, open 24 hours a day.

Our accommodation(s)

Choose from different room categories: a Standard Room or Privilege Room with a wider range of services.

Our guest reviews

Our guest reviews for
Mercure Millau Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  598 reviews

TripAdvisor Rating  3.5/5  511 reviews

Pleasant stay

Customer review rating 4.0/5

Dilip Couples - Confirmed reviews ALL

Nice hotel with pleasing decor well situated helpful & attentive staff Wonderful view on church & city Good size room & comfortable bed

Served a purpose

Customer review rating 3.5/5

P Couples - Confirmed reviews ALL

Hotel well situated and safe parking is a bonus. Facilities in the room are dated. Shower is poor and needs replacing. Carpets are badly stained. Staff were friendly and efficient breakfast very good.

Well located

Customer review rating 3.0/5

Freda H. Couples - Confirmed reviews ALL

Hotel was in a good location but room was not too good. Shower was falling down all the time. The bathroom flooded. Carpet was very stained. The hotel was in need of some tender loving care.

Great staff well located

Customer review rating 4.5/5

Iain L. Couples - Confirmed reviews ALL

Great location little bit worn but staff made all the difference they were excellent

Dear IAIN l., We very much appreciate your comments regarding your stay at the Hôtel Mercure Millau. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maureen The front desk

Central location - smart bar and dining rooms, but let down by poor bedroom & bathroom facilities

Customer review rating 3.0/5

Peter J. Couples - Confirmed reviews ALL

Initially we did not realise that the room had been modified to provide disabled facilities . There was a very bad damp / mound smell in the bathroom, use of the shower was obstructed by a fixed seat. The shower head could not be fixed in position to allow a shower to be taken. In the bedroom the carpet was very faded, worn and had many stains and was clearly well overdue for replacement. This was most disappointing as the room was large, bright and airy and had a magnificent view.

Poor housekeeping!

Customer review rating 2.5/5

Margot Solo - Confirmed reviews ALL

Had to wait over an hour for the room to be ready (thankfully I was offered a drink - it was very hot) There were several guests waiting for extended periods to get their rooms.. Strangely my room in the Mercure was accessed via the service lift in the adjoining Ibis. The car parking space I was allotted was already taken by another car and the spaces were very narrow and difficult to access. The room was "tired" with scuffed doors, especially in the bathroom, where one of the strip lights beside the mirror was dead. Shower over bath was very dated and scruffy. The hair dryer barely worked. The room hadn't been vacuumed properly, with bits on the floor from the previous occupants. No tea and coffee facilities. However, on my second night a bottle of water appeared (why not the first night? I went out to buy water on my first day.) Seemed very expensive for such a mediocre room, although the view from the balcony was spectacular.

Well located but below standards of 4 stars

Customer review rating 2.5/5

Didier V. Couples - Confirmed reviews ALL

Check in at 5pm. No room ready because missing people to clean the rooms. Inside the room it is not at Mercure standard especialy I was booking the day after a room at Mercure Rodez that was a good benchmark. At Millau the staff tried they Best to manage the issues but the under investment for rénovation is the issue.

The hotel is well located in the center of the city.

Customer review rating 4.0/5

Francesc L. Business - Confirmed reviews ALL

Excellent service, clean room. It is a shame the noisy of the air conditioning in the room. Breakfast is good. Restaurant was closed as all restaurants in the city (Sunday night)

Dear FRANCESC L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Millau. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amélie

Disappointed

Customer review rating 2.0/5

F. Business - Confirmed reviews ALL

Agent complaining all the time that she’s alone tonight, making wait everyone including children at the front desk ... Elevators not working in the morning. Room service cold.

top service, nice bed

Customer review rating 4.5/5

Koen V. Business - Confirmed reviews ALL

despite these weird covid time , I had a good stay with friendly staff

Not the level of a 4 stars hotel we were very very disappointed

Customer review rating 0.5/5

E. C. Families - Confirmed reviews ALL

Very old hotel, no welcome coffee in the room, no mini fridge and the breakfast was an industrial one very disgusting.

Dear C. E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Millau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, A.GROUSSET Directeur

Well located, ageing.

Customer review rating 3.5/5

Hugues Families - Confirmed reviews ALL

The location is central and convenient. The hôtel looks a bit old, and it shows. The breakfast was a huge let down.

Very disappointed not a 4 star

Customer review rating 2.0/5

B. Couples - Confirmed reviews ALL

An hospitality for older people

Don't waste your money here

Customer review rating 2.0/5

Catharina Business - Confirmed reviews ALL

The housekeeper went into the room during my absence and took photographs, which she later showed to staff members downstairs at the reception. WOW just WOW. 1. That is against the law. 2. That's so NOT done. All I did was ask why the fridge wasn't working (it had not been cleaned and prob sitting still over many months) Upon ordering a drink at the bar, the barwoman snapped back: "I know my job" when I only asked for a drink to be prepared my preferred way. Upon check out a receptionist went straight up to check the room. I mean really...! A French couple was quoted Euro 30 less for the room. That's called that discrimination based on national origin. This place needs some attention. It's not worth the money spend. The hallways and carpets are very dirty. The fridge in the room hadn't been checked and didn't work. The majority of the staff is unwelcoming, I'd say even hostile. Perhaps they don't like foreigners? They're eating lunch while right next to the reception desk, while you're waiting. The parking is 16 euro/night (not published on the website) and you have to walk dragging your luggage halfway down the street.

Dear CATHARINA V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Millau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, A.GROUSSET Directeur

Customer review rating 4.5/5

F. Business - Confirmed reviews ALL

Top!!!

Well placed with friendly staff

TripAdvisor rating 4.0/5

pennyg493 TripAdvisor review

Walking distance from every where in Millau and with parking (for a fee) making it an ideal location for viewing the local area. The staff were really friendly and welcoming, everything was totally clean with all the rules followed and enforced. We had a great stay and will return.

Great location for the town centre.

Customer review rating 3.5/5

Daren C. Couples - Confirmed reviews ALL

Staff nice and friendly. A little dated but very clean and tidy. Great view of the bridge and over looked the town.

Dear DAREN C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Millau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A.GROUSSET Directeur

Well Located

Customer review rating 4.5/5

Penny G. Couples - Confirmed reviews ALL

The hotel was clean, the current restrictions always followed which was reassuring and pleasing. The room was well equipped and immaculate.

Dear PENELOPE G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Millau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A.GROUSSET Directeur

Hotel very tired and needs refurbishing

TripAdvisor rating 2.0/5

HRHelen Couples - TripAdvisor review

This is the worst Mercure Hotel I've stayed in, the interior is in need of refurbishment and because of that it's definitely not good value for money. Best bit was the secure parking. Breakfast was OK

Be careful when you stay here!

TripAdvisor rating 4.0/5

annatpillaton Couples - TripAdvisor review

Take care of your money if you choose this hotel - one of the staff is a thief! I had 400 euros stolen from a purse concealed well within a closed bag whilst at breakfast! A shame as it spoiled what would have been a lovely stopover.

Bonjour, tout d'abords je tiens à vous remercier pour votre séjour dans notre établissement. quelle ne fut pas ma surprise lorsque j'ai lu votre commentaire. Car tout d'abords je réponds de mon personnel et ensuite car sauf erreur de ma part vous n'avait même pas évoquer ce vol lors de votre départ. Aussi je vous demande si possible de bien vouloir me contacter par mail ou téléphone afin de m'expliquer plus amplement ce qui c'est passé. h5614-gm@accor.com 05.65.59.29.00 cordialement A.GROUSSET Directeur

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