ibis Styles Pertuis Portes du Luberon Hotel 3 stars

As before my son and I found our stay an agreeable experience. Staff polite and helpful, a good selection for breakfast. I’m disabled and the hotel went out of it’s way to meet my requirements.

We arrived late in the evening around 11.30pm and were allocated a room on the second floor. We realised within several minutes that the air conditioning was not working and the room was stifling hot . We requested a room change right away. The person on reception said he would investigate .He did not come back to us with half an hour , we again phoned to ask for an update and were given an assurance that he would be back within 10 minutes with a resolution . Still another half an hour past and he had not communicated to us . At this stage it was nearly 2am in the morning and we hadn't slept and the room seemed to be getting hotter My colleague then went down the reception to confront the employee , to find the employee had not bother to try to sort the problem , she gave him an ultimatum to get us moved immediately . It was only when we confronted him in person that he moved to resolve the issue and allocate us a new room where the air conditioning was working . I found his attitude and general unhelpfulness appalling. We did ask to see the manager Vincent the next morning to complain but he was not available . the attendant on the desk apologised profusely and assured us the issue would be examined and perhaps a refund offered . I have yet to hear form your hotel but would appreciate a full refund in lieu of this poor service . My colleague is a member of your loyalty scheme and this was the reason for booking the hotel , but we certainly will not be back and she is considering cancelling her membership . I should appreciate a reply to this email, an explanation and if possible refund in full.

The room was discusting and need complete refurbishing

IBIS provided honest basic services at fair prices and quick service. Room and food quality was in line with prices.

Agreable

- ACCUEUIL CORECT - DECEPTION QUANT A LA DISPOSITION DU CABINET DE TOILETTE MANQUANT D'INTIMITE - ABSENCE DE POSSIBILITE DE REPAS

For our short stay, the IBIS Styles hotel was perfect. The room was great and the service was lovely. The only improvement could be with the air-conditioning, as we couldn't really get it to work.

Lovely! Great hotel with adjoining rooms for us and our kids which is perfect!! Lovely and modern and really well appointed rooms. The pool was s treat and the restaurant served lovely food. Very attentive reception staff throughout the day and night, very helpful!! My kids loved the kids play corner thought it was better than the pool!

tres contents de la prestation.

Correct tout simplement

Great!!

I enjoyed it

Major problem was the noise created by the air conditioning system. I had to change rooms to a lower floor, and also had my room air conditioning turn off. Otherwise a pleasant stay and good, helpful staff.

hotellerie ok restauration pas terrible

I choose this hotel as a base to tour the Luberon and it served its purpose very well. The hotel is a little too far out of the town to be able to walk in, the road is very busy and lacking in decent footpaths. The hotel however was a delight. The room was light and airy with a very comfortable bed. Having a swimming pool to cool off in after a days touring was excellent. The staff were friendly, efficient and helpful. The restaurant served the usual IBIS breakfast which was good quality and plentiful. Due to being out of town we ate in the restaurant twice out of our 3 night stay, and the food was very very good and reasonable in price.