Dear Han E., Thank you for your review. We are delighted to hear that your stay was exactly what you expected and that you found the hotel to offer good value for money. As an ibis Budget hotel, our aim is to provide clean, comfortable, and affordable accommodation with all the essentials needed for a pleasant stay. It is great to know that you found the room clean, the bed comfortable, and the air conditioning effective. We appreciate your understanding of our budget hotel concept and are pleased that, overall, you were satisfied with your experience. Thank you for choosing to stay with us and for taking the time to share your feedback. We hope to have the pleasure of welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Kris G., Thank you for your review. We are delighted to hear that you enjoyed our convenient location and found your room clean, comfortable, and good value for money. It is also wonderful to know that our team were friendly and helped make your stay a positive experience. At the same time, I am sorry to hear about the issues you experienced with the television and the empty shower gel dispenser. Please accept our apologies for these oversights. These are certainly matters that should have been identified before the room was allocated, and we appreciate you bringing them to our attention. Despite these inconveniences, we are pleased that you enjoyed your stay overall and found the hotel met your needs. Thank you for choosing to stay with us. We truly appreciate your feedback and hope to welcome you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear James B., Thank you for your lovely review. We are delighted to hear that you enjoyed our convenient location and found it easy to walk to the city's music venues and train stations. Our hotel is a popular choice for guests visiting Manchester for concerts and events, so it is wonderful to know that our location worked so well for you. It is also great to hear that you had a comfortable stay and enjoyed a good night's sleep. We are pleased that you found the hotel easy to access and navigate, and that the cleanliness of the building and the friendliness of our team helped make your visit enjoyable. We appreciate your feedback regarding the room size and the lack of bedside tables. As an ibis Budget hotel, our rooms are designed to be compact and practical, but we understand that additional space and furniture can make a stay even more comfortable. Thank you for choosing to stay with us. We truly appreciate your feedback and look forward to welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre

Dear Hayley L., Thank you for your lovely review. We are delighted to hear that you enjoyed our location and found it ideal for visiting both Co-op Live and Manchester Piccadilly. Being well connected to the city and nearby attractions is something many of our guests appreciate, so it is wonderful to know it worked well for your stay. It is also great to hear that you found the hotel clean and good value for money. As an ibis Budget hotel, we aim to provide comfortable, affordable accommodation in a convenient location, and we are pleased that we met your expectations. Thank you for choosing to stay with us. We truly appreciate your feedback and hope to welcome you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre

Dear Susan E., Thank you for your wonderful review. We are delighted to hear that you had an enjoyable stay with us and found your room very comfortable. It is fantastic to know that our friendly and helpful team helped make your visit a positive experience. We are also pleased that you enjoyed the continental breakfast and found there to be plenty of choice available. Combined with our convenient location, it is great to know that we were able to provide everything you needed for a comfortable stay in Manchester. Your comment that you would definitely stay with us again means a great deal to us and is the highest compliment we could receive. Thank you for choosing to stay with us. We truly appreciate your kind feedback and look forward to welcoming you back on your next visit to Manchester. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre

Dear Bernard D., Thank you for your review. We are pleased to hear that our location was convenient for your visit, especially if you were attending hockey events or activities in the area. We are sorry, however, that traffic noise affected your stay. While many guests find the area relatively quiet for a city location, we understand that light sleepers may be more sensitive to external noise. We appreciate you sharing this feedback and understand how it may have impacted your comfort. Thank you for choosing to stay with us. We hope to have the opportunity to welcome you back again in the future. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre

Dear Cherie A., Thank you for taking the time to share your feedback. I am sorry to learn that you felt our hotel did not offer the value you expected during your stay. We always aim to provide clean, comfortable, and affordable accommodation in a convenient location, and it is disappointing to hear that we fell short of your expectations on this occasion. We appreciate all guest feedback, as it helps us better understand where we can improve both our service and the overall guest experience. Thank you for choosing to stay with us and for sharing your comments. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre

Dear Dean M., Thank you for your wonderful review. We are delighted to hear that you and your daughter enjoyed your stay with us while visiting Manchester to see Katseye. It is fantastic to know that our location worked so well for your trip, with the tram stop nearby and easy access to Co-op Live. We are also pleased that you found your room clean and comfortable, and that our reception team made you feel welcome throughout your stay. Your kind comments about our staff are greatly appreciated and will be shared with the team. As a budget hotel, our aim is to provide clean, comfortable accommodation in a convenient location at a great value price, so it is wonderful to know that we were exactly what you needed for your visit. Thank you for choosing to stay with us. We truly appreciate your feedback and hope to welcome you back again soon for another concert or family trip to Manchester. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre

Dear Nicole H., Thank you for your wonderful review. We are delighted to hear that you had a comfortable stay and found everything you needed during your visit. As an ibis Budget hotel, we aim to provide a reliable, clean, and comfortable experience with all the essential facilities at a reasonable price, so it is fantastic to know that we met your expectations. It is especially pleasing to hear that you found us to be a dependable choice. Whether guests are visiting Manchester for business or leisure, we strive to offer a convenient and hassle free stay that provides great value for money. Thank you for choosing to stay with us and for taking the time to share your experience. We truly appreciate your kind feedback and look forward to welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre

Dear Simon M., Thank you for your lovely review. We are delighted to hear that you enjoyed your stay with us and found our location convenient for getting around Manchester. It is great to know that the nearby tram and bus connections made travelling into the city centre and to the stations easy during your visit. We are also pleased that you found your room cosy, quiet, and comfortable, and that you enjoyed a good night's sleep. Our aim is to provide clean, practical, and affordable accommodation, so it is wonderful to hear that you felt we offered great value for money. Thank you for choosing to stay with us and for taking the time to share your experience. We hope to have the pleasure of welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre

Dear Judith B., Thank you for taking the time to share your feedback. I am sorry to hear that your experience did not meet your expectations. I understand how frustrating it must have been to discover that the hotel was not as close to Manchester United's stadium as you had anticipated, particularly if this information influenced your booking decision. I also regret the inconvenience caused by the taxi not arriving as expected and that the breakfast did not meet your expectations. Regarding the reservation at another ibis hotel, each hotel operates its own booking system and reservations. Unfortunately, we are unable to amend or cancel bookings at other properties without authorisation from the guest and the hotel concerned. I understand this was frustrating, especially as you were unaware that there are several ibis hotels in Manchester. Thank you for sharing your experience. We value your feedback and are sorry that your visit was disappointing. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre

Dear Matthew C., Thank you for taking the time to share your feedback. While we are pleased to hear that you found the hotel clean, appreciated the air conditioning, and enjoyed a comfortable night's sleep, I am sorry to learn that several aspects of your stay did not meet your expectations. I apologise for the inconvenience of finding a nearly empty toilet roll on arrival. This is something that should have been checked before the room was allocated and I understand how this created a poor first impression. I am also sorry to hear that you felt our team were not as attentive as they should have been during your stay. We appreciate your comments regarding the room layout. As an ibis Budget hotel, our rooms are designed to be compact and functional, but we understand that the separate sink and toilet arrangement may not suit everyone's preferences. We also note your feedback regarding the number of pillows provided. Thank you again for your honest feedback. Guest comments are extremely valuable to us and help us identify areas where we can improve. We appreciate you choosing to stay with us and wish you all the best in your future travels.. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre

Dear Sam S., Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay with us and that our location worked perfectly for your visit to the Etihad Stadium. Many guests choose us for our convenient location, so it is great to know that it met your needs. It is also fantastic to hear that you found the hotel to be good value for money. As a budget hotel, we aim to provide comfortable, affordable accommodation in a great location, and we are pleased that we delivered on that promise during your stay. Thank you for choosing to stay with us and for taking the time to share your experience. We truly appreciate your feedback and look forward to welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre

Dear Peter M., Thank you for your review. We are delighted to hear that you found our location convenient and that your stay was comfortable. Being close to the city centre while offering easy access to public transport is something many of our guests appreciate, so it is wonderful to know that this worked well for you. Our team is committed to providing clean, comfortable, and affordable accommodation for guests visiting Manchester, whether for business or leisure. It is always rewarding to know that our hotel provided a convenient base for your trip and helped make your visit enjoyable. Thank you for choosing to stay with us and for taking the time to share your experience. We truly appreciate your feedback and hope to welcome you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre

Thank you for your review. We're delighted to hear that you enjoyed our central location, found your bed comfortable, and appreciated the cleanliness of the hotel. These are some of the areas we work hard to maintain, so it's wonderful to know they contributed positively to your stay. Our team takes great pride in providing a clean, comfortable, and convenient base for guests visiting Manchester, whether for business or leisure. We're pleased that you were able to relax and get a good night's sleep while making the most of our location close to the city centre and transport links. Thank you again for choosing to stay with us and for taking the time to share your experience. We hope to welcome you back to ibis budget Manchester Centre Pollard Street on your next visit to the city. Safe travels until then! Kind regards, Dellea Assistant Manager Ibis Budget Manchester Centre

Dear Mike, Thank you for taking the time to share your feedback. We’re pleased to hear that you found our team friendly and welcoming during check-in, and that our location was convenient for your visit. We appreciate your comments regarding the parking situation. We always aim to provide information on nearby parking options to help make arrivals as smooth as possible. We’re glad to know that you found your room clean and in line with your expectations. However, we are sorry to learn that the design of the headboard caused discomfort during your stay. Guest comfort is extremely important to us, and we appreciate you bringing this to our attention. Your comments will be shared with the relevant team as part of our ongoing review of the guest experience. We also regret that our breakfast offering did not meet your expectations. We understand that guests have different preferences when it comes to breakfast variety, and your feedback is valuable in helping us assess how we can continue to improve our selection. Thank you again for your balanced and honest review. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Kind regards, Dellea Assistant Manager Ibis Budget Manchester Centre

Thank you for your feedback. We’re pleased to hear that you found our staff pleasant and welcoming during your stay. We appreciate your comments regarding the room and understand that our minimalist ibis budget room design may not suit everyone’s preferences. Your feedback is valuable and helps us better understand our guests’ expectations. We hope to have the opportunity to welcome you again in the future. Safe travels! Kind regards, Ibis Budget Manchester Centre

Dear Vicki, Thank you for taking the time to share your feedback. We are delighted to hear that you had such a positive experience from arrival through to checkout and that our team made you feel welcome with their friendly and helpful service. It's wonderful to know that you found your room clean and comfortable, and that our convenient location was ideal for your visit. We are especially pleased to hear that your family room provided a comfortable stay for everyone in your group. We truly appreciate your kind comments and look forward to welcoming you and your family back to ibis budget Manchester Centre Pollard Street in the future. Kind regards, Ibis budget Manchester Centre Pollard Street

Dear Susan, Thank you for taking the time to share your feedback. We're pleased to hear that you found your room very clean. Our team works hard to maintain a comfortable and welcoming environment for our guests, so your kind comments are much appreciated. We also understand that traffic noise can sometimes be noticeable in a city centre location. We appreciate you sharing this feedback, as it helps future guests make an informed choice and helps us understand our guests' experiences. Thank you again for your review, and we hope to welcome you back to ibis budget Manchester Centre Pollard Street in the future. Kind regards, Ibis budget Manchester