Dear Claire G., Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations and that you felt disappointed with the value offered. As an ibis budget hotel, we focus on providing affordable accommodation in a central location, with room rates varying based on demand and local events taking place in Manchester. We understand that our room concept and optional extras, such as the hot drinks tray, may not suit every guest's expectations. We appreciate your comments regarding the room size and in room facilities. Guest feedback is important to us and helps us better understand how we can improve the overall experience. Thank you for staying with us and for sharing your thoughts. We wish you all the best with your future travels. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Mia D., Thank you for your wonderful review. We are delighted to hear that our large family room was exactly what you needed and that your group had a comfortable stay with us. It is especially pleasing to know that our team made a positive impression. We will be sure to pass your kind comments on to the lady at reception, who will be delighted to know that her friendly service helped make your stay even more enjoyable. Providing comfortable accommodation and a warm welcome is what we strive for, so it is fantastic to hear that we met your expectations. We truly appreciate your feedback and are grateful that you chose to stay with us. We hope to have the pleasure of welcoming you and your group back to ibis budget Manchester Centre again in the future. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Gill M., Thank you for your fantastic feedback. We are delighted to hear that our location was convenient for your visit to Co op Live and that it helped make your trip to Manchester more enjoyable. It is especially rewarding to know that our team made such a positive impression. We take great pride in providing friendly and helpful service, and your kind words will be shared with the staff who will be delighted to receive your recognition. We truly appreciate you taking the time to share your experience and are so pleased that you had a great stay with us. We look forward to welcoming you back to ibis budget Manchester Centre on your next visit. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Emily J., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our convenient location and found the hotel to be very good value for money. As a budget hotel, we aim to provide clean, comfortable accommodation with everything needed for a pleasant stay, so it is great to know that we met your expectations. Your kind comments are greatly appreciated and serve as encouragement for our team. Thank you for choosing to stay with us. We look forward to welcoming you back to ibis budget Manchester Centre on your next visit to Manchester. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Kristian G., Thank you for taking the time to share your feedback. We are pleased to hear that you had a comfortable stay with us and that you enjoyed your visit overall. We are sorry to hear about your concerns regarding the charge applied on arrival. Any additional charges are always communicated as clearly as possible and may relate to specific booking conditions or services. We understand that unexpected costs can be frustrating, and we appreciate you bringing this to our attention. Your feedback is important to us as it helps us review how we communicate information to our guests and ensure expectations are clear before arrival. Thank you for choosing ibis budget Manchester Centre. We hope to have the opportunity to welcome you back in the future and provide another comfortable stay. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Alison K., Thank you for taking the time to share your feedback. We are pleased to hear that you found the room satisfactory, however we are very sorry to learn about your experience with the shower. We have not been made aware of any issues with the hot water system during the time of your stay, but we take comments such as yours very seriously. We will investigate the room you stayed in to determine whether there was a fault that may have affected the hot water supply. We understand how disappointing this must have been, as being able to enjoy a hot shower is an important part of any hotel stay. Thank you for bringing this to our attention, as feedback like yours helps us identify and address potential issues. We appreciate you choosing to stay with us and thank you again for sharing your experience. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Louise B., Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay and found the room lovely overall. We appreciate your comments regarding the availability of plug sockets. We understand how important this can be, particularly for guests who rely on medical equipment such as a sleep apnea device. Your feedback is very valuable and will be shared with the relevant team for consideration. Thank you as well for highlighting your experience with the bathroom layout and breakfast. Guest feedback helps us better understand where we can improve and what matters most to those staying with us. We are very pleased to know that you had a lovely stay and enjoyed your time with us. We truly appreciate your comments and thank you for choosing ibis budget Manchester Centre. We look forward to welcoming you back on a future visit to Manchester. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Andrew F., Thank you for taking the time to share your feedback. We appreciate your honest comments and are pleased that our hotel provided the budget accommodation you were looking for. We are sorry to hear that the room layout did not meet your expectations. As an ibis budget hotel, our rooms are designed to make the most of the available space, but we understand that the compact bathroom facilities and open shower design may not suit everyone's preferences, particularly when travelling with family members who value additional privacy. Guest feedback is extremely important to us, and we appreciate you highlighting these aspects of your stay. Thank you for choosing ibis budget Manchester Centre and for sharing your experience. We wish you safe travels and all the best for the future. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Emma H., Thank you for your wonderful review. We are delighted to hear that you and your family enjoyed your stay with us during your visit to see your daughter in Manchester. It is fantastic to know that you found the room perfect for your needs and that our location worked well for your trip. Your kind comments about our team are especially appreciated. Providing friendly and welcoming service is something we take great pride in, so it is wonderful to hear that our staff helped make your stay even more enjoyable. We are also pleased that you found the rooms well equipped and comfortable, with everything you needed for a pleasant stay. Thank you for choosing to stay with us and for taking the time to share your experience. We truly appreciate your feedback and look forward to welcoming you and your family back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Lyn G., Thank you for taking the time to share your feedback. We are pleased to hear that you found our hotel to be good value for money and that our location provided easy access to the tram network, making it convenient to get around Manchester. We appreciate your comments regarding the kettle. As a budget hotel, tea and coffee making facilities are available as an optional extra, but we understand that some guests would prefer these to be included as standard. Your feedback is valuable and helps us better understand our guests' expectations. Thank you once again for staying with us. We are glad you had a pleasant visit overall and hope to welcome you back to ibis budget Manchester Centre in the future. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Richard A., Thank you for your wonderful review. We are delighted to hear that you found the hotel to be good value for money and that you enjoyed a clean, quiet, and comfortable stay with us. It is especially pleasing to know that our location, within easy walking distance of Manchester Piccadilly Station, worked well for your visit. Your kind comments about our team are greatly appreciated. Providing friendly and helpful service is something we take great pride in, so it is wonderful to know that our staff helped make your stay even more enjoyable. Thank you for choosing to stay with us and for taking the time to share your experience. We truly appreciate your feedback and hope to welcome you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Charlotte C., Thank you for your review. We are delighted to hear that you found our hotel to be very well located and that you felt it offered good value for money. As an ibis Budget hotel, we aim to provide clean, comfortable, and affordable accommodation in a convenient location, so it is wonderful to know that we met your expectations. Your positive feedback is greatly appreciated and serves as encouragement for our team, who work hard to ensure our guests have an enjoyable stay. Thank you for choosing to stay with us. We truly appreciate your kind comments and look forward to welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Deborah B., Thank you for taking the time to share your feedback. We are pleased to hear that you found your room clean and that our team were friendly and helpful throughout your stay. It is also wonderful to know that our location worked well for your visit and that you found it convenient for accessing the tram and the city centre. However, I am sorry to hear about the disturbance caused by other guests. As a non-smoking hotel, smoking in guest rooms is strictly prohibited, and I apologise for the inconvenience caused by the smell in the corridor. We encourage guests to report such issues to reception so that our team can investigate and take appropriate action. I am also sorry to learn about the incident you witnessed in the public area. We strive to provide a comfortable and welcoming environment for all our guests, and I regret that this situation detracted from your experience. Thank you for bringing these matters to our attention. We appreciate your feedback and are pleased that, overall, you enjoyed your stay with us. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear David H., Thank you for your review. We are pleased to hear that you found the room clean and enjoyed our convenient location during your stay. However, I am sorry to learn that you were disappointed by the lack of tea and coffee facilities in the room. As an ibis Budget hotel, kettles and refreshment trays are available as an optional extra rather than being included as a standard room amenity. We understand that some guests may not expect this, particularly when staying during periods of higher demand. We appreciate your feedback regarding the value for money of your stay and the breakfast offering. Guest comments are important to us as they help us better understand our guests' expectations and identify areas where we can improve. Thank you for choosing to stay with us and for taking the time to share your experience. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Lynn S., Thank you for your review. While we are pleased to hear that you found our location convenient, I am sorry to learn that other aspects of your stay did not meet your expectations. As an ibis Budget hotel, tea and coffee facilities are available as an optional extra rather than being included as a standard room amenity. However, I understand your disappointment, particularly given the room rate paid during your stay. I am also sorry to hear that you found the room cold and that it did not provide the level of comfort you were expecting. Guest comfort is extremely important to us, and I regret that we fell short on this occasion. Thank you for taking the time to share your feedback. We value all guest comments as they help us identify areas where improvements can be made and enhance the experience we provide. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Nehal A., Thank you for your wonderful review. We are delighted to hear that you enjoyed our excellent location and found the hotel to be budget friendly. It is great to know that our team provided a friendly and helpful welcome when you arrived, as we always strive to make our guests feel comfortable from the moment they check in. We are also pleased that you found the room convenient and appreciated the variety of shops and amenities nearby. Our location is something many guests value, and it is wonderful to know that it helped make your stay more enjoyable. Thank you for choosing to stay with us and for taking the time to share your experience. We truly appreciate your perfect score and look forward to welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Mary B., Thank you for your review. We are delighted to hear that you found the hotel inexpensive, clean, and suitable for your short stay. As an ibis Budget hotel, we aim to provide simple, practical accommodation for guests looking for a comfortable place to stay, so it is wonderful to know that we met your needs. Your kind comments about our team are especially appreciated. Providing helpful and accommodating service is something we take great pride in, and it is always rewarding to hear when our staff have made a positive impression. Thank you for choosing to stay with us and for taking the time to share your experience. We truly appreciate your feedback and hope to welcome you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Ahmed S., Thank you for your wonderful review. We are delighted to hear that you found our hotel well located and that it helped make your visit to Manchester easy and enjoyable. Being conveniently situated close to transport links, the city centre, and many local attractions is something many of our guests appreciate, so it is fantastic to know that our location worked so well for you. Our team works hard to provide clean, comfortable, and affordable accommodation, and receiving a perfect score is always incredibly rewarding. We are pleased that we were able to contribute positively to your stay. Thank you for choosing to stay with us and for taking the time to share your experience. We truly appreciate your kind feedback and look forward to welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Tomislav L., Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay with us and that our location worked so well for your visit to Manchester. It is fantastic to know that you found the hotel well located, with convenient access to the tram and train station, making it easy to explore the city. We are also pleased that you found your room comfortable and enjoyed the cosy atmosphere of the hotel. As an ibis Budget hotel, we aim to provide clean, practical, and affordable accommodation, so it is wonderful to know that we met your expectations. Thank you for choosing to stay with us and for taking the time to share your experience. We truly appreciate your perfect score and look forward to welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre