Grand Mercure Hanoi 5 stars

Customer review rating (ALL Rating) 4.7/5 713 reviews

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Grand Mercure Hanoi - Image 1
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9 Cat Linh, O Cho Dua Ward, 10000 HANOI, Vietnam

Description

Hotel extras

  • Contemporary design infused with Vietnamese elements.

  • Free WiFi is available throughout the hotel.

  • Enjoy the outsanding views from our rooftop bar.

  • Enjoy the delectable delicacies at our signature Vietnamese restaurant.

  • Walking distance to Temple of Literature, a historical site of Hanoi.

Our accommodation(s)

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Hotel location

Grand Mercure Hanoi

9 Cat Linh, O Cho Dua Ward
10000 HANOI
Vietnam

GPS:21.027828, 105.833532

Telephone
Fax +84 24 3244 4747

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  713 reviews

Customer review rating 5.0/5

Thomas W. Families - Confirmed reviews ALL

I had a wonderful stay at this hotel. The staff provided excellent service, and they even surprised me with a birthday cake, which made my trip extra special. The room was clean, comfortable, and well-maintained. Highly recommend!

Customer review rating 0.5/5

Elise M. A. D. B. Business - Confirmed reviews ALL

Cleaning, cockroaches, hospitality, bed, check in time. This is not a good place. It is rather a 3 stars hotel.

Customer review rating 5.0/5

Nicholas D. G. Couples - Confirmed reviews ALL

Difficult to fault this hotel. Nice situation opposite a park. As platinum members we were upgraded to a lovely suite room. The hotel lounge has nice offerings in the evening. Breakfast is excellent. Nice rooftop bar. Reasonable prices. Helpful and competent staff. A pefect stay, thank you !

Dear Mr. G., Thank you very much for your Loyalty and your wonderful feedback. We are delighted to hear that you enjoyed our location opposite the park, your complimentary upgrade to a suite as a Platinum member, as well as the evening offerings in the lounge, excellent breakfast, and rooftop bar. It is especially rewarding to know that you found our prices reasonable and our staff helpful and competent. Your comment that it was “a perfect stay” truly means a lot to the entire team. We look forward to welcoming you back to Grand Mercure Hanoi for another memorable stay. Warm regards, Le Minh Thu Guest Experience Manager Grand Mercure Hanoi

Customer review rating 5.0/5

Thanh L. T. Business - Confirmed reviews ALL

Perfect

Dear Thanh L. T., Thank you for your positive feedback. We are delighted to hear that you had a perfect experience at Grand Mercure Hanoi. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Nguyen The Quang Front Office Manager

Customer review rating 4.5/5

Suat L. L. Business - Confirmed reviews ALL

Very clean, comfortable, staff are friendly

Dear Suat L. L., Thank you for your kind words regarding your recent stay at Grand Mercure Hanoi. We are delighted to hear that you found our accommodations clean and comfortable, and that our staff made a positive impression. Your feedback is greatly appreciated. Nguyen The Quang Front Office Manager

Other web-users rate our hotel

  • 300 reviews 8.5/10 Location
  • 518 reviews 9/10 Room
  • 702 reviews 9.2/10 Service
  • 8 reviews 9.2/10 WiFi
  • 307 reviews 9.4/10 Amenities
  • 300 reviews 9.7/10 Vibe
  • 195 reviews 8.9/10 Breakfast
  • 174 reviews 8.8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.