Grand Mercure Hanoi 5 stars

Customer review rating (ALL Rating) 4.7/5 713 reviews

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Description

Hotel extras

  • Contemporary design infused with Vietnamese elements.

  • Free WiFi is available throughout the hotel.

  • Enjoy the outsanding views from our rooftop bar.

  • Enjoy the delectable delicacies at our signature Vietnamese restaurant.

  • Walking distance to Temple of Literature, a historical site of Hanoi.

Our accommodation(s)

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Hotel location

Grand Mercure Hanoi

9 Cat Linh, O Cho Dua Ward
10000 HANOI
Vietnam

GPS:21.027828, 105.833532

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  713 reviews

Customer review rating 5.0/5

V. C. V. Business - Confirmed reviews ALL

Always selected this hotel when travelled to Hanoi. Beautiful room, friendly staff and cleanliness is top notch.

Dear Ms. C. , Thank you so much for your continued trust and for always choosing our hotel when visiting Hanoi. We are truly delighted to know that you enjoy our beautiful rooms, friendly team, and high standards of cleanliness. Your loyalty and kind words mean a great deal to us and inspire our team to keep delivering exceptional experiences. We look forward to welcoming you back soon to your home away from home in Hanoi. Warm regards, Le Minh Thu Guest Experience Manager

Customer review rating 4.5/5

Vu A. M. P. Business - Confirmed reviews ALL

Well located, comfortable stay, friendly staffs

Dear Mr. M., Thank you very much for your kind feedback. We are delighted to know that you enjoyed our convenient location, comfortable stay, and the friendliness of our team. Your recognition is a great motivation for all of us to continue delivering warm and attentive service to every guest. We truly appreciate your support and hope to welcome you back soon for another pleasant stay. Warm regards, Le M. Thu Guest Experience Manager

Customer review rating 5.0/5

Roberta L. K. Friends - Confirmed reviews ALL

Everything was wonderful at your hotel. Friendly , helpful staff. Breakfast buffet was amazing and tasted delicious. Beds were comfortable and rooms were nice.

Customer review rating 3.0/5

Jyh S. R. K. Friends - Confirmed reviews ALL

Member of Accor ALL and unable to book room using the apps. However can book room under Trip.com, which I am not able to earn the loyalty points. Unlikely to use ALL to book my future accommodation.

Customer review rating 5.0/5

Phuong T. T. Families - Confirmed reviews ALL

This hotel has the best bed, pillow, shower, and toilet! best of everything but at the fraction of what other 5 star hotel charges. It might not have a grand lobby but who stays in the lobby? This is by far our favorite hotel in the world for what you pay. Definitely will be our home in Hanoi.

Other web-users rate our hotel

  • 294 reviews 8.4/10 Location
  • 519 reviews 9/10 Room
  • 719 reviews 9.3/10 Service
  • 8 reviews 9.2/10 WiFi
  • 320 reviews 9.6/10 Amenities
  • 299 reviews 9.7/10 Vibe
  • 203 reviews 8.7/10 Breakfast
  • 169 reviews 8.8/10 Cleanliness

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