Grand Mercure Hanoi 5 stars

Customer review rating (ALL Rating) 4.7/5 748 reviews

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Description

Hotel extras

  • Contemporary design infused with Vietnamese elements.

  • Free WiFi is available throughout the hotel.

  • Enjoy the outsanding views from our rooftop bar.

  • Enjoy the delectable delicacies at our signature Vietnamese restaurant.

  • Walking distance to Temple of Literature, a historical site of Hanoi.

Our accommodation(s)

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Hotel location

Grand Mercure Hanoi

9 Cat Linh, O Cho Dua Ward
10000 HANOI
Vietnam

GPS:21.027828, 105.833532

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  748 reviews

Customer review rating 4.0/5

Cecilia A. A. Business - Confirmed reviews ALL

All went well. Staff are accommodating and considerate of our needs. (banquet and front desk, room service; they are helpful and accommodating.) For corporate/business transactions (like us), we suggest being transparent in providing us the net amount in all quotations and clear information if there are urgent needs with corresponding charges. This is for us to better understand our financial limitations. We follow the procurement process in our hotel procurement. The food needs improvement - for the group stays in the hotel for 4 days - guests usually have this hotel food fatigue - unless the hotel is creative enough to serve a variety of different menu/dishes. Over all - it is always great staying with All Accor

Dear Ms. A., Thank you so much for taking the time to share your detailed feedback following your recent stay with us. It was a real pleasure to read your kind comments about our team, and I sincerely regret not having had the opportunity to meet you personally during your visit. Please accept our apologies, as I would have greatly appreciated being able to see first hand that everything met your expectations. We also thank you for your constructive feedback. Your comments regarding room lighting, pricing transparency for corporate bookings, and menu variety have been carefully noted and passed on to the relevant teams. Please be assured that we are actively working to improve these areas to optimize clarity and the overall experience for our guests, particularly our business travellers and those on extended stays. Once again, we thank you for your continued trust in our hotel and your loyalty to Accor properties. We would be delighted to welcome you back again soon and to show you the improvements we are implementing. Best regards, REMI FAUBEL GENERAL MANAGER GRAND MERCURE HANOI 9 Cat Linh, Quoc Tu Giam Ward, Dong Da District Hanoi, Vietnam M. +8… E. re… grandmercurehanoi.com | all.accor.com

Customer review rating 5.0/5

Mary C. Couples - Confirmed reviews ALL

Lovely Hitel, great smell throughout, fresh and clean. Lovely room, great bed and bedding, lovely bath and rain shower. Drinks an£ breakfast really good. Lovely roof top bar and pool.

Customer review rating 5.0/5

Ayette F. C. Business - Confirmed reviews ALL

The Grand Mercure Hanoi offers beautifully decorated and comfortable rooms that are perfect after a hard day's work. Everyday, the room is kept clean, organized, and stocked with tea and coffee. Their function halls are expansive, well-equipped, and designed with sophistication, contributing to the smooth facilitation of our sessions. The lunch buffet is consistently good although it could use more variety from time to time. The staff are very friendly and accommodating; communicating with them was easy and they always made sure to meet our needs. Lastly, the hotel is located at the heart of Hanoi, near landmarks, malls, shops, and markets, making it accessible to everything you will ever need in the city.

Dear Mr. Ferriolz , Thank you very much for sharing such thoughtful and detailed feedback about your stay at Grand Mercure Hanoi. We are delighted to know that you found our rooms well decorated, comfortable, well maintained with the thoughtful amenities you needed each day and our convenient location in the heart of Hanoi and the overall experience mean a great deal to our team. We are also pleased that you found our staff with their friendly, wonderful service, your honest note regarding the lunch buffet variety. Feedback like this is very valuable, and we will certainly share it with the relevant team as we continue working to improve our guests’ dining experience. We sincerely look forward to welcoming you back to Grand Mercure Hanoi again in the recent future. Best regards, Le Minh Thu Guest Experience Manager

Customer review rating 4.5/5

Nona M. F. Business - Confirmed reviews ALL

Good and clean room facilities.

Dear Ms. F., Thank you very much for your kind feedback. We are delighted to know that you had a comfortable stay with us. Your appreciation means a great deal to our team, and we look forward to welcoming you back to Grand Mercure Hanoi again soon. Best regards, Le Minh Thu Guest Experience Manager

Customer review rating 4.5/5

Katja U. S. Business - Confirmed reviews ALL

comfortable stay, close enough to town centre, friendly staff

Dear Mr. S.,, Thank you very much for sharing your feedback. We are delighted to know that you had a comfortable stay and appreciated our friendly staff. It is also wonderful to hear that our location was convenient for your visit and close enough to the town centre. Your kind words mean a great deal to us and encourage the team to continue delivering excellent service. We sincerely hope to welcome you back again soon. Best regards, Le Minh Thu Guest Experience Manager

Other web-users rate our hotel

  • 310 reviews 8.5/10 Location
  • 557 reviews 8.8/10 Room
  • 747 reviews 8.9/10 Service
  • 6 reviews 8.6/10 WiFi
  • 346 reviews 9.6/10 Amenities
  • 300 reviews 9.6/10 Vibe
  • 227 reviews 8.4/10 Food
  • 209 reviews 8.5/10 Breakfast

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