Novotel Mumbai Juhu Beach 5 stars

Customer review rating (ALL Rating) 3.5/5 1,407 reviews

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Balraj Sahani Marg, Juhu Beach, 400 049 MUMBAI, India

Description

Hotel extras

  • A beachfront escape on Juhu Beach overlooking the Arabian Sea, 20mins from the Airport

  • Celebrate special occasions in indoor venues or outdoors by the coastline

  • Enjoy contemporary pet-friendly rooms and an outdoor pool with a stunning sea view.

  • Explore Indian, Pan-Asian and global cuisine across distinctive dining venues

  • Unwind with stunning Arabian Sea views and memorable sunsets

Our accommodation(s)

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Hotel location

Novotel Mumbai Juhu Beach

Balraj Sahani Marg, Juhu Beach
400 049 MUMBAI
India

GPS:19.108683, 72.824364

Telephone
Fax +91 22 6693 4455

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.5/5  1,407 reviews

Customer review rating 5.0/5

Jay P. Business - Confirmed reviews ALL

Very good

Dear Jay, Thank you for your positive feedback regarding your stay at Novotel Mumbai Juhu Beach. We are delighted to hear that you found your experience comfortable and enjoyable. We look forward to welcoming you back in the future. Best regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 0.5/5

Gunjan N. Families - Confirmed reviews ALL

The hotel is outdated and needs an upgrade. The pool area was not clean and didn't have any facilities as you would expect. My wife was packing the luggage so we could checkout while me and my son went for a swim in the pool. We had been given just 1 key and it had to be in the room . Once we finished the swim and wanted to go back to the room for a shower, we had to wait in the lobby for 10 mins after we requested staff to buzz us back to level 6 in the lift without the key card. I was made to go to the reception in my swimmers and wait for staff for 10 mins to just let us go back to level 6. I just stayed at Hilton garden couple of weeks back, the breakfast and the staff courtesy was way better. The breakfast restaurant at Novotel had poor service and the ambience didnt have the peacful vibe. All in all will never return to stay at this hotel

Dear Gunjan Thank you for sharing your feedback. Please accept my sincere apologies for the disappointing experience during your stay. I regret the inconvenience caused by the condition of our facilities and the delays in accessing your room. Your comments regarding breakfast and service are also noted and will be shared with the relevant teams for improvement. We sincerely regret falling short of your expectations and appreciate you bringing these concerns to our attention. Best Regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 3.0/5

Manik K. Business - Confirmed reviews ALL

The location and access to Juhu Beach is a plus, BF was decent. Bed and overall room was average

Dear Manik Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you enjoyed our location and breakfast offerings. We appreciate your comments on the room quality and will continue to strive for improvements. Best Regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 0.5/5

Maulin P. Business - Confirmed reviews ALL

This hotel overcharged me and I called management over 5 times and they are not doing anything to resolve the issue. They also gave me a "smoke-free" room which smelled like cigarettes. I will never stay at this hotel again and will make sure that friends and family avoid it.

Dear Mr P. Thank you for your feedback. We have been unable to identify any discrepancy in the charges based on the information currently available. We kindly request that you email us the specific details of the alleged overcharge, including the amount and relevant billing information, so we can investigate the matter further. Best Regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 3.0/5

Sanket S. Couples - Confirmed reviews ALL

The overall experience was really good. However, the one thing that led to a bad experience was the AC maintenance. We had to switch rooms after our first night as the AC was not working even after 3 attempts to fix it in middle of the night. We were awake till 3 am because of it.

Dear Sanket Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you enjoyed the view and had an overall positive experience. However, we sincerely apologize for the inconvenience you faced with the air conditioning during your stay. Your comfort is of utmost importance to us, and we regret that this aspect did not meet your expectations. We appreciate your valuable input, which will help us in our ongoing efforts to enhance our services. Thank you once again for your comments. We hope to welcome you back in the future. Best regards, KUNAL SHANKER GENERAL MANAGER

Other web-users rate our hotel

  • 462 reviews 9.3/10 Location
  • 977 reviews 5.2/10 Room
  • 1,444 reviews 6.2/10 Service
  • 9 reviews 5.6/10 WiFi
  • 588 reviews 6.8/10 Food
  • 386 reviews 3/10 Cleanliness
  • 334 reviews 4.4/10 Amenities
  • 303 reviews 6.6/10 Vibe

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