Novotel Mumbai Juhu Beach 5 stars

Customer review rating (ALL Rating) 3.4/5 1,398 reviews

Novotel Mumbai Juhu Beach - Image 1
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Description

Hotel extras

  • 20 mins from Airport, Beachfront hotel in Juhu overlooking Arabian Sea

  • Gadda da Vida - Chic sea beachside lounge

  • Experience newly renovated rooms with modern decor

  • Pet friendly hotel

  • Hookah is not permitted in the hotel premises

Our accommodation(s)

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Hotel location

Novotel Mumbai Juhu Beach

Balraj Sahani Marg, Juhu Beach
400 049 MUMBAI
India

GPS:19.108683, 72.824364

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.4/5  1,398 reviews

Customer review rating 4.5/5

Mayank A. Business - Confirmed reviews ALL

Great location with good food and other facilities

Dear Mayank, Thank you for your positive feedback regarding our location and facilities. We are delighted to hear that you enjoyed your stay and appreciated the proximity to the beach, as well as the dining options available. Your satisfaction is our priority. Best regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 5.0/5

Rupak K. Families - Confirmed reviews ALL

It was pleasure staying at Novotel but Goa experience was more wow !

Dear Rupak Thank you for your kind feedback. We are delighted to hear that you had an outstanding experience at Novotel Mumbai Juhu Beach. Look forward to seeing you soon again. Best Regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 5.0/5

Rajan R. B. Families - Confirmed reviews ALL

Great Hospitality & customer service

Dear Rajan, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hospitality and customer service to be excellent. Your feedback is greatly appreciated and motivates our team to continue providing exceptional experiences. Best regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 2.0/5

Mohan S. Families - Confirmed reviews ALL

During our previous stay at the same Novotel hotel, same room category we had a full ocean view room along with some complimentary evening snacks. Unfortunately, none of that was true with the recent visit. Novotel website clearly states Ocean view room, but what we got was only a partial ocean view. Most other hotel websites clearly state if the rooms offer partial ocean view, but Novotel website is mis-leading customers by withholding this crucial piece of information. We had paid extra money for the ocean view but at end were totally disappointed.

Dear Mohan Thank you for your feedback regarding your recent stay with us. I appreciate you bringing your concerns to our attention. I sincerely apologize for the discrepancies you experienced concerning the room description and the amenities provided. We strive for clarity in our communications, and I understand how important accurate information is for our guests. Your comments regarding the ocean view and the complimentary snacks have been noted, and I assure you that they will be reviewed with our team to enhance the guest experience. We value your insights and hope to have the opportunity to welcome you back to Novotel Mumbai Juhu Beach in the future. Best regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 0.5/5

Yogeshan C. Families - Confirmed reviews ALL

I had booked Novotel Juhu to celebrate my birthday with my wife. I have already informed about my birthday during booking. My wife had informed the hotel reception 2days ago to decorate the room for birthday. Still the room was not decorated. At arrival we were told when you go out for beach walk we will do the decoration & bring cake. We had specially came to reception to inform about decoration & we went to beach for 3hrs. After coming back the room was still not decorated. My wife had to call multiple times at reception still the service was not provided.

Dear Yogeshan Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the disappointment you experienced during your birthday celebration. It is regrettable to learn that the arrangements for room decoration and cake delivery did not meet your expectations. At Novotel Mumbai Juhu Beach, we strive to create memorable experiences for our guests, and it is clear that we fell short in this instance. Your feedback is invaluable, and I will ensure that it is communicated to our team for future improvements. Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future. Best Regards, KUNAL SHANKER GENERAL MANAGER

Other web-users rate our hotel

  • 470 reviews 9.4/10 Location
  • 1,006 reviews 5.3/10 Room
  • 1,479 reviews 6.2/10 Service
  • 11 reviews 4.8/10 WiFi
  • 607 reviews 6.6/10 Food
  • 404 reviews 2.9/10 Cleanliness
  • 343 reviews 4.3/10 Amenities
  • 305 reviews 6.7/10 Vibe

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