Novotel Mumbai Juhu Beach 5 stars

Customer review rating (ALL Rating) 3.4/5 1,459 reviews

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Novotel Mumbai Juhu Beach - Image 1
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Balraj Sahani Marg, Juhu Beach, 400 049 MUMBAI, India

Description

Hotel extras

  • 20 mins from Airport, Beachfront hotel in Juhu overlooking Arabian Sea

  • Gadda da Vida - Chic sea beachside lounge

  • Experience newly renovated rooms with modern decor

  • Pet friendly hotel

  • Hookah is not permitted in the hotel premises

Our accommodation(s)

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Hotel location

Novotel Mumbai Juhu Beach

Balraj Sahani Marg, Juhu Beach
400 049 MUMBAI
India

GPS:19.108683, 72.824364

Telephone
Fax +91 22 6693 4455

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.4/5  1,459 reviews

Customer review rating 5.0/5

Ibrahim K. Business - Confirmed reviews ALL

Amazing Staff Amazing Services Amazing Stay.

Dear Ibrahim, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you appreciated our staff and services. Your kind words motivate us to continue delivering exceptional experiences to our guests. Best regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 1.5/5

Rahul P. Friends - Confirmed reviews ALL

Very disappointed with the stay. The room did not meet 5-star standards at all and was extremely tiny — there wasn’t even enough space to properly fit an extra bed. The windows were dirty and blurry, making it difficult to even see outside. We were told the room had an ocean view, but there was barely any view of the ocean at all, not even a proper partial view. To make things worse, there was construction work going on near the swimming pool area, so we couldn’t relax or enjoy the facilities properly. Overall, it was not a pleasant experience and definitely not what we expected from a 5-star hotel.

Dear Rahul Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations or our usual standards. Please accept our apologies for the inconvenience caused regarding the room size, view, cleanliness, and the disturbance from the ongoing work near the pool area. Your comments have been noted and shared with the concerned teams for immediate attention and improvement. We truly value your feedback and hope to have the opportunity to provide you with a much better experience in the future. Best Regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 3.0/5

Samir K. Families - Confirmed reviews ALL

The overall service and hospitality was nice. But there were a few things that disappointed me. The linen had bad stains all over it and they tried to hide it with a cover. Curtains were torn at a few places and they were stitched which was clearly visible. The mattress was kind of hard. The room kettle wasn’t working. I wasn’t able to insert iron box in any of the switchboard. The bathroom floor wasn’t properly sloped to drain the water out. These are small things to fix which can elevate a customer’s experience.

Dear Samir, Thank you for taking the time to share your feedback regarding your recent stay with us. I am pleased to hear that you appreciated the overall service and hospitality provided by our team. However, I sincerely apologize for the issues you encountered during your visit. The concerns regarding the linen, curtains, and the mattress comfort have been noted, as well as the functionality of the kettle and the bathroom drainage. We strive to maintain high standards and ensure a pleasant experience for our guests. Your comments regarding these areas will be taken into consideration for future improvements. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Best regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 2.0/5

Ashish I. Couples - Confirmed reviews ALL

Be it room service or front desk, no ever picked up call in one go. You will have to call multiple times or wait for atleast 2-3 minutes for someone to answer the phone. And their service was super slow, ordered a simple Club Sandwich which took 1 hr to come. While my wife ordered some elaborate food from a restaurant 12 kms from the hotel, it came in 40 mins. Really love the location and view of Ocean view room but the service is worst than a 2 Star Hotel. If you are someone who is particular about service, don’t go. You will find Taj Lands end at similar rate but infinite time better service

Dear Ashish Thank you for taking the time to share your feedback. While we are pleased to know that you appreciated our location and the views from the Ocean View room, we are truly disappointed to learn about your experience with our service standards. Please accept our sincere apologies for the delays in responding to your calls and for the extended wait time for your room service order. This is certainly not the level of hospitality we aim to provide to our guests. Your feedback has been shared with the concerned teams for immediate review and corrective action. We hope you will consider giving us another opportunity in the future to provide you with a much better. Best Regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 4.5/5

Raunak A. Families - Confirmed reviews ALL

We stayed as a family for two nights. We booked a normal room, but were given a complimentary upgrade on arrival. The location is just super very close to the Beach with a with a private access and adjacent to bastion club. Area is safe and accessible by transport. The staff is very polite and responsive. Food quality is very good. Breakfast is superb. Buffet is a bit costly. The rooms are sufficiently sized and equipped with necessary amenities. Checking in and check out process was very fast. Rucha helped me with the check out very fast. Room service was very responsive and attended to all my requestvery quickly. Some of the areas of improvement could be adding a children play Area, improving the quality of room appearance, a little bit, adding a changing room and shower near the swimming pool. Best regards to the team.

Dear Raunak Thank you for sharing your wonderful feedback. We are delighted to know that you and your family had a pleasant stay with us and enjoyed the room upgrade, our beachside location, food, and hospitality. Your kind words for Rucha and our team truly mean a lot and will certainly motivate everyone to continue delivering memorable experiences. We also appreciate your valuable suggestions regarding the children’s play area, room enhancements, and poolside facilities, and we will surely take them into consideration. We look forward to welcoming you back again soon. Best Regards, KUNAL SHANKER GENERAL MANAGER

Other web-users rate our hotel

  • 513 reviews 9.3/10 Location
  • 1,063 reviews 5.4/10 Room
  • 1,595 reviews 6/10 Service
  • 13 reviews 4.3/10 WiFi
  • 620 reviews 6.5/10 Food
  • 425 reviews 3/10 Cleanliness
  • 360 reviews 4.3/10 Amenities
  • 291 reviews 3.4/10 Comfort

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