Novotel Mumbai Juhu Beach 5 stars

Customer review rating (ALL Rating) 3.4/5 1,466 reviews

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Novotel Mumbai Juhu Beach - Image 1
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Balraj Sahani Marg, Juhu Beach, 400 049 MUMBAI, India

Description

Hotel extras

  • 20 mins from Airport, Beachfront hotel in Juhu overlooking Arabian Sea

  • Gadda da Vida - Chic sea beachside lounge

  • Experience newly renovated rooms with modern decor

  • Pet friendly hotel

  • Hookah is not permitted in the hotel premises

Our accommodation(s)

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Hotel location

Novotel Mumbai Juhu Beach

Balraj Sahani Marg, Juhu Beach
400 049 MUMBAI
India

GPS:19.108683, 72.824364

Telephone
Fax +91 22 6693 4455

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.4/5  1,466 reviews

Customer review rating 2.0/5

Aman L. Business - Confirmed reviews ALL

Unprofessional staff all around. Pathetic breakfast area. Slow check in process with insufficient number of attendants. Weird smell in the room.

Dear Aman, Thank you for sharing your concerns regarding your recent stay. I apologize for your discomfort, particularly with the service and breakfast experience. Your feedback is valuable, and we will take it into account for future improvements. Best regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 4.5/5

Dhruvi P. Friends - Confirmed reviews ALL

Staff behavior and the service both are very good

Dear Dhruvi, Thank you for your positive feedback regarding your stay at Novotel Mumbai Juhu Beach. We are delighted to hear that you found our staff's behavior and service to be commendable. Your satisfaction is our priority, and we look forward to welcoming you again. Best regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 3.5/5

Rakshanda A. Business - Confirmed reviews ALL

The ambience of the hotel is ok. However, the services are very slow. Check-in took a considerable amount of time. Lot of indecision and slow in responding to requests -- like requested for a meeting room, which took considerable amount of time from your employees to decide whether to give the meeting room in the lounge access on the 16th of Feb 2026. Food is ok. I did not perceive any value for money during this stay. Also our guests wanted to see the India vs Pakistan match on a TV in the common area to which initially (the day before the match) the people at the reception said yes -- you can watch it at "Gada da Vida" and then on the day of the match they mentioned " sorry sir -- we do not have the permission of a sports bar and we cannot show the match in a common area". Very inconsistent with your guest relations.

Dear Rakshanda Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your observations regarding the ambience and the overall experience at our hotel. I sincerely apologize for the delays you encountered during the check-in process and the response times to your requests. We strive for efficiency in our service, and your comments will be reviewed to identify areas for improvement. Regarding the meeting room access and the confusion about the sports match screening, I understand how important clear communication is, and I regret any inconvenience that this may have caused. We value your comments as they help us in enhancing our guest experience. Best regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 5.0/5

Nisha S. Business - Confirmed reviews ALL

Good, but in room 629, Hair dryer was not working, there was nothing in the fridge.

Dear Nisha, Thank you for your positive feedback regarding your recent stay. I apologize for the inconvenience you experienced with the hair dryer and the fridge in your room. Your comments are valuable, and I appreciate you bringing these matters to our attention. Best regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 1.5/5

Yogesh P. Families - Confirmed reviews ALL

Poor. The corridors in the hotel had a bad smell and the carpets on the 5th floor was dirty with many stains. The pool/outside area also had a very very bad smell for most of the time and was unbearable at times.

Dear Mr. P., Thank you for your feedback regarding your recent stay with us. I sincerely apologize for the unpleasant odors you encountered in the corridors and pool area, as well as the condition of the carpets on the 5th floor. These issues do not reflect our usual standards, and I appreciate you bringing them to our attention. Thank you for your understanding, and I hope you will consider staying with us again in the future. Best regards, KUNAL SHANKER GENERAL MANAGER

Other web-users rate our hotel

  • 539 reviews 9.4/10 Location
  • 1,115 reviews 5.6/10 Room
  • 1,679 reviews 6.3/10 Service
  • 16 reviews 3.3/10 WiFi
  • 444 reviews 3.4/10 Cleanliness
  • 362 reviews 4.7/10 Amenities
  • 315 reviews 4.1/10 Comfort
  • 291 reviews 6.4/10 Breakfast

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