Hôtel Mercure Rabat Sheherazade 3 stars

Hi, I was charged twice for one of the nights in the hotel, I just saw it in my bank account, I saw that throw the accord webpage there are 3 reservations for me in those days, and I am afraid of receive another charge,it had to be some internet issue, I am in the hotel this week and I will try to fix it with them this night, if not I hope you fix it, because I am going to be almost the full year here in Marocco and I would like to stay in your hotel if nothing more is going wrong.

gut......................................................................................................................................................................................................................................................................................................................................................................................................................................................................

on the 7th of December 2019 i checked out and asked to mr said for a taxi to go to the airport. after a long wait mr said said that the taxi arrived and ready for us. As soon as i got out i realised that the vehicle wasnt a taxi and asked to the driver if he was a taxi. He replied saying he was a private chauffeur and that he would take me to the airport for 250 DHR. I went back inside the hotel asking to mr.said why he had called a private chauffeur when i only asked for a taxi and he said that that that was a taxi. I dont think it is fair to sustain such a cartel. I used taxis in Rabat for 10DHR. 250DHR is what i would pay in London for such a transfer. I didnt ask for a private chauffeur. Regards Tommaso

We had a good stay. The hotel was disappointing. The room was very small and was in real need of refurbishment. The staff at reception were excellent- going out of their way to make our stay as good as it was.

Staff was friendly and welcoming. The rest of the experience not so great. Room: a water leak in the bathroom closet made a permanent dripping sound, which was really uncomfortable to sleep at night. The hotel did try to do something about it, but it return 2 days later. The insulation also isn’t optimal, so sounds in the neighboring rooms are quite audible. Hardly slept overall. Restaurant: mostly buffet, not the best I’ve had. There is menu if the buffet doesn’t please, but against not the best of options (diversity or taste). Again this is highly balanced my the staff friendliness, but this doesn’t suffice to convince me staying there again.

Below avreage

The stay in the hotel was correct for a 3* - clean, comfortable and well located. The welcome fruits and delicious Moroccan pastry exceeded my expectations for a welcome set.

The hotel was central, quiet with helpful staff. Information about the locality and maps of Rabat would have been helpful.

It was Great To choose this Hotel , Workers were Smiling , Place was Clean , bed was comfortable , if i'd have a mission in rabat again , i'd choose this one , The Breakfast was Really Good with traditionnel Foods and kind of drinks , I Really Appreciate the Team at The Reception, The restaurant Stuff , And Everyone He left A good Impression . Thanks For this Good Time .

Very happy with the staff and food but the hotel is really getting very very old....Needs upgrade urgently

Unfortunately, the hotel has further deteriorated since my last visit. The room furniture is very faded, even partially broken, the shower did not drain properly, stale cigarette smell in the room, etc. There is absolutely no light in the room near the desk, which makes working impossible. The staff does not seem to be motivated at all to provide great service or improve anything. It's a disgrace for Accor hotels. An upgrade and management change is urgently needed.

Clean, comfortable room with no noise from outside, but voices from the adjoining room were easily heard through the communicating door. Plenty of choice for breakfast, but were surprised that there were no oranges or bananas as were provided at Ibis hotels in other cities. Excellent location, being quiet but close to Hassan Tower tram stop (2 stops from Rabat Ville station).

I got what I needed, calm place with nice stewards and good service

Nothing to complain about. Nice and kind staff, great breakfast, cleanliness everywhere and a very nice smell at the lobby and at the corridors!

Comfy and clean rooms, great breakfast, nothing to complain about!Close to tram stops and very close to Hassan Tower.We were afraid a bit, as we saw the review score at Booking.com 6,9 but we didn't find anything wrong about the hotel?