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Hôtel Mercure Rabat Sheherazade 3 stars

Customer review rating 4.2/5 1,109 reviews
Hôtel Mercure Rabat Sheherazade
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Air conditioned
  • Casablanca Mohamed VPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Pool (Nearby)
  • Fitness centre
  • Well-being
  • Golf
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Hôtel Mercure Rabat Sheherazade

21 Rue de Tunis
Quartier Hassan
10000
rabat
morocco

Tel: +212537722226

Fax: (+212)537/724527

Contact email

Check-in from 12h00

Check out up to 12h00

  • Tramway :   1 & 2 Tour Hassan

  • By plane

    Casablanca Mohamed V At 130km / 80.79 miles - Shuttle paying

  • By plane

    Fes Saiss At 130km / 81.25 miles

  • By plane

    RABAT SALE At 7km / 4.38 miles

  • By train

    Gare Rabat Agdal At 4km / 2.5 miles

  • By train

    Gare Rabat Ville At 1.5km / 0.93 miles

GPS :34.019245, -6.82281

Our accommodations

Whether you're traveling alone or as a couple, enjoy our rooms with king-size beds! With friends or family, choose from the two categories available: Standard Room or Superior Room. Our rooms overlook the courtyard or the street.

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

KANGOUROU GRILL

Type of cuisine: International

Enjoy our restaurant's varied menu, which combines Moroccan and international specialties, in warm and lively surroundings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR ALADIN

Photo non contractuelle / Strictly non binding

In our bar you can enjoy a wide range of cocktails and Tapas

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 72 m²

  • Maximum capacity: 60 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Hôtel Mercure Rabat Sheherazade

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,109 reviews

tripadvisor

TripAdvisor Rating 3.5/5

550 reviews

Regular visitors to Rabat, always happy to stay at the Mercure Sheherazade

Customer review rating 4.2/5

Jane Couples - 11/02/2020 Confirmed reviews ALL

We enjoy coming back to the Mercure Sheherazade. The location is a bit out of the way, but in easy walking distance of the centre in one direction, and the Tour Hassan, Kasbah des Oudayas and Bou Regreg on the other. My husband has dietary restrictions and finds that even so the wide range of choice at the breakfast buffet allows him to start the day with a well-balanced meal. This time I had a problem booking online through the Accor website (unable to complete payment - I think the problem was with my bank rather than the Accor site) so I rang the hotel directly. The staff member I spoke to was very helpful, found my partially completed booking online and confirmed it manually, enabling me to pay once we arrived at the hotel. One slight negative comment: on both this visit and our previous one, we found minor issues with the room - a bathroom door which didn't close easily, a light fitting coming loose from the wall - things which the housekeeping staff should pick up on. Maybe they should be encouraged to check fittings which are not included in the daily cleaning routine?

Dear ALATHEA A., Thank you very much for sharing this great review of your recent stay at Mercure . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hasna BOUALLOUCHI Responsable hébergement Mercure Shéhérazade Rabat

Commercial manager in the oil industry

Customer review rating 4.2/5

Anonymous Business - 18/01/2020 Confirmed reviews ALL

Wasn't bad but it could have been better

Diamond Experience

Customer review rating 4.2/5

Syed A. Friends - 07/01/2020 Confirmed reviews ALL

Experience worth the diamond. The lady at the reception were so kind and helped us with fast checkin, complimentary upgrade and also guided us to the nearest market and new year night celebration. We were offered late check out. I requested the chef to make sauted vegetables which she did for both days. Police Security was there outside so it was safe. Hotel was close to Sultan Mosque and Tomb. House keeping staff was super awesome. Hotel manager was kind and helped us with late checkout. Issues:- - the hotel is bit outdated. - no shaving kit, slippers, bath gown was not there - welcome drink had only orange juice - breakfast had no veg options or less - staff at the restaurant was not very friendly

Problem with one charge

Customer review rating 4.2/5

Javier Business - 07/01/2020 Confirmed reviews ALL

Hi, I was charged twice for one of the nights in the hotel, I just saw it in my bank account, I saw that throw the accord webpage there are 3 reservations for me in those days, and I am afraid of receive another charge,it had to be some internet issue, I am in the hotel this week and I will try to fix it with them this night, if not I hope you fix it, because I am going to be almost the full year here in Marocco and I would like to stay in your hotel if nothing more is going wrong.

gut

Customer review rating 4.2/5

Anonymous Business - 17/12/2019 Confirmed reviews ALL

gut......................................................................................................................................................................................................................................................................................................................................................................................................................................................................

Dear AHMED R., Thank you very much for sharing this great review of your recent stay at Mercure Rabat . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hasna Bouallouchi Mercure Rabat

Cartel for airport transfers

Customer review rating 4.2/5

Thomas Couples - 14/12/2019 Confirmed reviews ALL

on the 7th of December 2019 i checked out and asked to mr said for a taxi to go to the airport. after a long wait mr said said that the taxi arrived and ready for us. As soon as i got out i realised that the vehicle wasnt a taxi and asked to the driver if he was a taxi. He replied saying he was a private chauffeur and that he would take me to the airport for 250 DHR. I went back inside the hotel asking to mr.said why he had called a private chauffeur when i only asked for a taxi and he said that that that was a taxi. I dont think it is fair to sustain such a cartel. I used taxis in Rabat for 10DHR. 250DHR is what i would pay in London for such a transfer. I didnt ask for a private chauffeur. Regards Tommaso

Excellent staff in hotel needing refurbishment

Customer review rating 4.2/5

Susan L. Couples - 25/11/2019 Confirmed reviews ALL

We had a good stay. The hotel was disappointing. The room was very small and was in real need of refurbishment. The staff at reception were excellent- going out of their way to make our stay as good as it was.

Dear SUSAN L., Firstly we would like to thank you for the lovely review you shared following your recent visit to our Mercure Shéhérazade hotel and are delighted to read that we were able to match your holiday expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hasna BOUALLOUCHI Responsable Hébergement Mercure Shéhérazade Rabat

Friendly staff but poor quality

Customer review rating 4.2/5

Anonymous Business - 06/10/2019 Confirmed reviews ALL

Staff was friendly and welcoming. The rest of the experience not so great. Room: a water leak in the bathroom closet made a permanent dripping sound, which was really uncomfortable to sleep at night. The hotel did try to do something about it, but it return 2 days later. The insulation also isn’t optimal, so sounds in the neighboring rooms are quite audible. Hardly slept overall. Restaurant: mostly buffet, not the best I’ve had. There is menu if the buffet doesn’t please, but against not the best of options (diversity or taste). Again this is highly balanced my the staff friendliness, but this doesn’t suffice to convince me staying there again.

Dear ALEXANDRE D., We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hasna BOUALLOUCHI

Need Maintenance

Customer review rating 4.2/5

Musaab Solo - 18/09/2019 Confirmed reviews ALL

Below avreage

Dear MUSAAB M., Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hasna Bouallouchi

Great welcome set for Platinum Member

Customer review rating 4.2/5

Anonymous Business - 15/09/2019 Confirmed reviews ALL

The stay in the hotel was correct for a 3* - clean, comfortable and well located. The welcome fruits and delicious Moroccan pastry exceeded my expectations for a welcome set.

Dear LUKASZ P., First of all we would like to express our sincerest gratitude for your trust and loyalty to Accor Hotels & Resorts for your holidays and for choosing our Mercure Shéhérazade Rabat hotel this time around, it is indeed a great source of satisfaction to read that once again Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hasna BOUALLOUCHI

Pleasant and very accommodating.

Customer review rating 4.2/5

Phillip O. Couples - 22/06/2019 Confirmed reviews ALL

The hotel was central, quiet with helpful staff. Information about the locality and maps of Rabat would have been helpful.

Dear PHILLIP O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rabat Sheherazade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hasna BOUALLOUCHI Responsable Hébergement

It Was Great

Customer review rating 4.2/5

B. Y. Business - 09/06/2019 Confirmed reviews ALL

It was Great To choose this Hotel , Workers were Smiling , Place was Clean , bed was comfortable , if i'd have a mission in rabat again , i'd choose this one , The Breakfast was Really Good with traditionnel Foods and kind of drinks , I Really Appreciate the Team at The Reception, The restaurant Stuff , And Everyone He left A good Impression . Thanks For this Good Time .

Dear Y. B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rabat Sheherazade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hasna BOUALLOUCHI

Great staff. Hotel really old

Customer review rating 4.2/5

Marlene P. Business - 13/04/2019 Confirmed reviews ALL

Very happy with the staff and food but the hotel is really getting very very old....Needs upgrade urgently

Dear MARLENE P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rabat Sheherazade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Run-down hotel, urgently needs refurbishment

Customer review rating 4.2/5

Anonymous Business - 03/03/2019 Confirmed reviews ALL

Unfortunately, the hotel has further deteriorated since my last visit. The room furniture is very faded, even partially broken, the shower did not drain properly, stale cigarette smell in the room, etc. There is absolutely no light in the room near the desk, which makes working impossible. The staff does not seem to be motivated at all to provide great service or improve anything. It's a disgrace for Accor hotels. An upgrade and management change is urgently needed.

Modern, comfortable hotel in convenient location.

Customer review rating 4.2/5

David Couples - 26/02/2019 Confirmed reviews ALL

Clean, comfortable room with no noise from outside, but voices from the adjoining room were easily heard through the communicating door. Plenty of choice for breakfast, but were surprised that there were no oranges or bananas as were provided at Ibis hotels in other cities. Excellent location, being quiet but close to Hassan Tower tram stop (2 stops from Rabat Ville station).

Dear DAVID M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rabat Sheherazade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Direction Hotel Mercure Shéhérazade Rabat

GOOD AND PLEASANT

Customer review rating 4.2/5

Tatiana Business - 22/02/2019 Confirmed reviews ALL

I got what I needed, calm place with nice stewards and good service

A very pleasant stay!

Customer review rating 4.2/5

Petr Couples - 10/01/2019 Confirmed reviews ALL

Nothing to complain about. Nice and kind staff, great breakfast, cleanliness everywhere and a very nice smell at the lobby and at the corridors!

Very pleasant stay!

TripAdvisor rating 3.5/5

faktor82 Friends getaway - 10/01/2019 TripAdvisor review

Comfy and clean rooms, great breakfast, nothing to complain about!Close to tram stops and very close to Hassan Tower.We were afraid a bit, as we saw the review score at Booking.com 6,9 but we didn't find anything wrong about the hotel?

Great localisation, nice hotel but the refurbish is needed

Customer review rating 4.2/5

Szymon K. Business - 24/11/2018 Confirmed reviews ALL

Hotel is located in the center of Rabat, also close to touristic attractions, but the hotel itself is rather in poor condition. Many pieces of equipment especially in a bathroom is overused, which give not very nice impression. I've expected more about Mercure brand of Accor hotels.

Dear SZYMON K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rabat Sheherazade. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hanane Boudanes Directrice Générale

Mercure W46 trip

TripAdvisor rating 3.5/5

Climber54011921388 Business - 22/11/2018 TripAdvisor review

I have only two remarks in this stay: - the carpet is very old and not clean, should be another kind of floor (wood or ceramic) will be more clean for sure. - the room should have more light on the ceiling

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