Hôtel Mercure Rabat Sheherazade 3 stars

Customer review rating (ALL Rating) 4.3/5 198 reviews

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Hôtel Mercure Rabat Sheherazade - Image 1
Hôtel Mercure Rabat Sheherazade - Image 2
Hôtel Mercure Rabat Sheherazade - Image 3
Hôtel Mercure Rabat Sheherazade - Image 4
21 Rue de Tunis, Quartier Hassan, 10000 RABAT, Morocco

Description

Hotel extras

  • Absolute comfort

  • Strategic location

  • Close to the main historical sites of the city.

  • Free WiFi

  • A meeting room, a restaurant and a bar.

Our accommodation(s)

Book this hotel
Room 1
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Room

Standard Room with 2 single beds

Photo out of - Standard Room with 2 single beds

Calm and comfortable Standard room for 2 persons with bathroom, direct telephone, modem connection, radio, satellite television, safe, minibar.

Max. number of persons
2

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • Bedding 2 x Single bed(s)
See availabilities

Calm and comfortable Superior room with 1 double bed for up to 2 persons with bathroom, direct telephone, modem connection, radio, satellite television, safe, minibar.

Max. number of persons
2

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Calm and comfortable Superior room for 2 persons with bathroom, direct telephone, modem connection, radio, satellite television, safe, minibar.

Max. number of persons
2

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Hôtel Mercure Rabat Sheherazade

21 Rue de Tunis, Quartier Hassan
10000 RABAT
Morocco

GPS:34.019245, -6.82281

Telephone
Fax +212 5377-24527

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • CMN Additional charge
  • Casablanca Mohamed V Additional charge
  • CASABLANCA MOHAMED V Additional charge

In hotel

Hotel informations

  • 77 rooms
  • 12 connecting rooms
  • 6 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • French

Elevator to all floor

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception Additional charge

Luggage storage

  • Luggage storage

Porter

  • Porter

Currency exchange

  • Currency exchange

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

2 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • On site
  • Outdoor parking
  • Public

KANGOUROU GRILL

Photo out of - KANGOUROU GRILL

Enjoy our restaurant's varied menu, which combines Moroccan and international specialties, in warm and lively surroundings.

Cooking style
International
Classifications & labels
AAA, Michelin bib Gourmand
Capacity
80
10000 Rabat, Morocco

Other informations

Services

  • Air conditioning
  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card
  • Other

Accommodate food

  • Light menu
  • Vegetarian menu

Enjoy our restaurant's varied menu, which combines Moroccan and international specialties, in warm and lively surroundings.

In our bar you can enjoy a wide range of cocktails and Tapas

Start the day right with a delicious buffet breakfast served in our restaurant from 6:30am. Discover a wide range of local specialties: Moroccan crêpes, fruit salads, fresh fruits and dried fruits, yogurts, cold-cuts and soups.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  198 reviews

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Thank you very much for your wonderful review! We are delighted to hear that you enjoyed our service, the elegance of your room, and especially our breakfast. It’s great to know that you had a pleasant stay with us. We look forward to welcoming you back very soon! Hasna Bouallouchi-Management of Mercure Rabat Sheherazade Hotel

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Thank you very much for your positive feedback! We are delighted to hear that you had a great stay with us. We have also taken good note of your comment regarding the breakfast buffet, which will help us continue improving our service. We look forward to welcoming you again soon! Hasna Bouallouchi- Management of Mercure Rabat Sheherazade Hotel

Customer review rating 5.0/5

Ghita T. Friends - Confirmed reviews ALL

Dear Madam; Thank you for taking the time to share your experience with us. We are thrilled to know that you enjoyed the professionalism of our reception team, the quality of our service, and our breakfast. Receiving such positive feedback from a returning guest is especially meaningful to us. Your loyalty and trust are truly appreciated, and we are honored that you chose to stay with us for a second time. We look forward to welcoming you back again and ensuring another enjoyable stay. Warm regards-Hasna Bouallouchi The Management Team

Customer review rating 4.5/5

Octavian P. Solo - Confirmed reviews ALL

Thank you very much for your wonderful feedback. We are delighted to know that you enjoyed the comfort of your room, the professionalism of our staff, and your overall stay with us. Please accept our apologies for the inconvenience caused by the air conditioning and some breakfast service details. Your comments are very important to us and will help us improve our services. We truly appreciate your recommendation and we will be very happy to welcome you again during your next visit to Rabat, this time with your family. Warm regards-Hotel Management Mercure Rabat

Customer review rating 5.0/5

Ryan S. G. Solo - Confirmed reviews ALL

Thank you very much for your kind and thoughtful feedback. We are truly delighted to read that you felt comfortable and well taken care of during your stay, especially while traveling for work. It is rewarding to know that our team, cleanliness, quiet rooms, and restaurant services contributed to your peace of mind. Your positive comments mean a great deal to us and will be shared with our entire team. We look forward to welcoming you back again very soon. Kind regards, Hasna Bouallouchi Management – Mercure Hotel

Thank you very much for your wonderful review! We are delighted to hear that you enjoyed our service, the elegance of your room, and especially our breakfast. It’s great to know that you had a pleasant stay with us. We look forward to welcoming you back very soon! Hasna Bouallouchi-Management of Mercure Rabat Sheherazade Hotel

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

It was great

Thank you very much for your positive feedback! We are delighted to hear that you had a great stay with us. We have also taken good note of your comment regarding the breakfast buffet, which will help us continue improving our service. We look forward to welcoming you again soon! Hasna Bouallouchi- Management of Mercure Rabat Sheherazade Hotel

Customer review rating 5.0/5

Ghita T. Friends - Confirmed reviews ALL

The receiving is very profesional,the service is very good and the breakfast is amazing! My secunde time there.

Dear Madam; Thank you for taking the time to share your experience with us. We are thrilled to know that you enjoyed the professionalism of our reception team, the quality of our service, and our breakfast. Receiving such positive feedback from a returning guest is especially meaningful to us. Your loyalty and trust are truly appreciated, and we are honored that you chose to stay with us for a second time. We look forward to welcoming you back again and ensuring another enjoyable stay. Warm regards-Hasna Bouallouchi The Management Team

Customer review rating 4.5/5

Octavian P. Solo - Confirmed reviews ALL

I cannot judge the location from a touristy perspective. I was there just in transit so for me it did the trick as it has quick exit to the highway, the neighborhood was peaceful and quiet and when i needed a late night bite and some fruit i found it within 5 min walking. The room, perfect: large, fantastic bed, great bathroom with decent toiletries, minifridge, blackout curtains. The only thing not great is A/C. It took a technician to make it function and when it ran it did not cool down the room at all, just ventilation, so the room's temperature remained at 25⁰ from 19:30 until 11:30 the next day despite setting the A/C to max power and 18⁰. The breakfast, good, varied but somewhat disorganized. The coffee machine did not work. The coffee jars did not open or were empty, butter was missing, some items awaited replenishing. The staff was around but somehow missed to spot these details and needed to have their attention drawn upon at which point they complied swiftly. The parking situation is not ideal, street side, public, but for 1-2 motorcycles they can offer the cover and security of their own garage, which is fantastic. Very amable and competent reception staff. Kudos! Would I stay there again? Absolutely. Do I recommend it? Of course. I for one will be back to visit Rabat properly for a few days with my family and this Mercure hotel will be my choice.

Thank you very much for your wonderful feedback. We are delighted to know that you enjoyed the comfort of your room, the professionalism of our staff, and your overall stay with us. Please accept our apologies for the inconvenience caused by the air conditioning and some breakfast service details. Your comments are very important to us and will help us improve our services. We truly appreciate your recommendation and we will be very happy to welcome you again during your next visit to Rabat, this time with your family. Warm regards-Hotel Management Mercure Rabat

Customer review rating 5.0/5

Ryan S. G. Solo - Confirmed reviews ALL

Though the price per night may seem initially off putting, I am certain that you get more than yours money worth. The peace of mind that you get here when you compare it to something like an Airbnb or even another hotel in the area is incomparable (speaking from experience). Desk staff are not just friendly, but genuinely care about you and anything you need. I was here for work and the fact that everything is clean, the restaurant is open quite late, and the room is quiet just gave me that needed mental security while dealing with work. I have no doubt that I will be back here again.

Thank you very much for your kind and thoughtful feedback. We are truly delighted to read that you felt comfortable and well taken care of during your stay, especially while traveling for work. It is rewarding to know that our team, cleanliness, quiet rooms, and restaurant services contributed to your peace of mind. Your positive comments mean a great deal to us and will be shared with our entire team. We look forward to welcoming you back again very soon. Kind regards, Hasna Bouallouchi Management – Mercure Hotel

Customer review rating 4.5/5

Redouan O. Solo - Confirmed reviews ALL

The hotel is in walking distance of the Mohammed V mausoleum and in walking distance of modern, clean tramways which connect the area with the Marina and other parts of the city.

Thank you for your wonderful review. We are pleased to know that you appreciated the comfort and cleanliness of our hotel, as well as the courtesy of our team. Our central and quiet location is indeed one of our strengths, and we are glad it made your stay even more enjoyable, especially with the nearby attractions and convenient transport options. We truly appreciate your feedback and hope to have the pleasure of welcoming you again in the near future. Kind regards, Hasna Bouallouchi Management – Mercure Hotel

Customer review rating 2.0/5

Leonard M. Couples - Confirmed reviews ALL

The renovated room on the top floor appeared very bright with new carpets etc. Intesting choice of colour of chairs - bright yellow, how long will that stay unstained. The shower door would not shut as the seal on the bottom of door was coming off, there was a visible inspection panel under the sink which had come away from the wall and the lever to lcok the door falls out into you hand. Rather disappointing these snaggings have not been dealt with. The hotel was still under refurbishment and you required to enter through a different door which was not a problem. My wife and I stayed 3 nights. On the first night having spent most of the day travelling we thought we would eat in the hotel. We were advised there was a buffet dinner. There was limited choice and was inexpensive. Would rather have paid a bit more for better food. Breakfast was poor. There was meant to be scrambled egg but every day it was either finished or there were a few cold scraps left in the dish. There was very little choice of cold meats or cheese. Was some bread, croissants etc. and a toaster. Coffee machine was available. There was little acknowledgment from the few staff who appeared from time to time. We used the bar each day. On the first day they ran out of gin pre dinner and we were advised more would there after dinner. It did not appear that night, nor the next night. On our final night they had managed to locate a bottle of gin. I have an Accor ALL silver loyalty card which entitles me to two free drinks at an Accor hotel. On enquiring about this I was advised that it only allowed me beer, lemonade or soda. My wife does not drink beer. On speaking to the manager I was advised that Mercure 3 star hotels only provide beer or soft drinks. Not correct. We have been in other Mercure 3 star hotels where we had choices of beer, wine etc. I was not expecting champagne but surely a glass of wine is not over the top? It is for this Mercure Hotel. They do not sell glasses of wine. You can get a bottle or half bottle of wine. I had thought the loyalty card was to reward loyalty and encourage you to return. Obviously not. If you are looking for a cheap hotel this may be fine. Would we ever return? No.

Customer review rating 5.0/5

Rachid E. B. Families - Confirmed reviews ALL

Wonderful stay from the first minutes at the reception all the way to check out. Super clean rooms and a true Moroccan breakfast experience every morning. All in all excellent staff and hotel.

Thank you very much for your kind words. We are delighted to hear that you enjoyed your stay from the moment you arrived until check-out. It’s wonderful to know that you appreciated the cleanliness of our rooms and the authentic Moroccan breakfast we proudly serve each morning. Your recognition of our team means a lot to us. We truly hope to have the pleasure of welcoming you back on your next visit to Rabat . Best regards - Hasna Bouallouchi

Customer review rating 3.0/5

Ratiba H. M. Business - Confirmed reviews ALL

We first had a room in which the window literally opened on a roof (covered in green). we immediately asked for another room . Nice size, old features, but with the door hardly closed and opened, the light of the entrance did not work, and there was a constant sewage smell. We asked to change but we had to wait three day, they put us in a new room. In that room we could not put our clothes in the wardrobe , the door almost touched one of the beds. Althugh we were two, the staff kept giving us one water bottle, one glass! The only good aspect: the staff. were nice.

Dear Ratiba H. M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rabat Sheherazade. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 4.0/5

El M. K. Families - Confirmed reviews ALL

Our stay at the Mercure Sherazade went well overall, unfortunately there were no offers for families in general. On the 3rd floor there was a bad smell.

Thank you for sharing your feedback on your recent stay experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best Regards- hasna Bouallouchi

Customer review rating 4.0/5

Salah P. Solo - Confirmed reviews ALL

it was. a good experience again, i like to be there when i am in rabat, not far from the airport. And teh new rooms are great but please upgrade only the breakfast !!!

Firstly we would like to thank you for the lovely review you shared following your recent stay to our Mercure hotel and are delighted to read that we were able to match your holiday expectations. your comments are crucial in this process therefore we highly value your time and constructive critics. We look forward to your next visit. Best Regards - Hasna Bouallouchi

Customer review rating 4.0/5

Nicolas R. Business - Confirmed reviews ALL

Hotel bien situé, chambre rénovée agréable, le reste est encore assez défraîchi.

Nous vous remercions pour avoir partagé votre opinion sur votre récent séjour parmi nous, notre objectif principal étant de garantir que nous offrons de mémorables expériences à nos clients, vos commentaires sont essentiels à cet effet, c'est pourquoi nous apprécions votre temps et vos critiques constructives. Dans l'attente du plaisir de vous accueillir lors d'un prochain passage à Rabat . Cordialement - Hasna Bouallouchi

Customer review rating 1.0/5

Thami Z. Business - Confirmed reviews ALL

Travaux toute la journée dans l’étage au-dessus avec bruits de marteaux et de perceuses quai permanents

Nous tenons à vous présenter nos plus sincères excuses pour les nuisances sonores occasionnées par les travaux actuellement en cours dans notre hôtel. Conscients de l’inconfort que cela a pu engendrer, nous comprenons pleinement votre déception . Ces travaux sont réalisés dans le but d’améliorer la qualité de nos infrastructures afin de mieux vous accueillir à l’avenir. Cependant, nous comprenons qu’ils aient pu perturber la tranquillité que vous étiez en droit d’attendre. Cordiales Salutations - Hasna Bouallouchi

Perfect stay

Customer review rating 5.0/5

Abdullah Solo - Confirmed reviews ALL

Everything was good

Thank you very much for sharing this great review of your recent stay at Mercure Hotel . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests\' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards- Hasna Bouallouchi

Improving with every stay

Customer review rating 4.0/5

Rnp Business - Confirmed reviews ALL

I stay here very often on business and it is now improving with every stay. Breakfast far better this time than previous visits with very nice smoothie ice drinks. Only issue this stay was I had a twin room instead of double bed but rooms on 3rd floor a marked up improvement.

Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests\' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests\' overall holiday expérience, we are therefore very pleased to read that you were satisfied with yours. Thank you so much for taking the time to write your honest review in relation to your recent stay, our goal is to make our home feel like yours. We are glad to see that you are one of our regular guests and we thank you for your loyalty. Best Regards - Hasna Boaullouchi

Other web-users rate our hotel

  • 131 reviews 8.5/10 Location
  • 257 reviews 6.9/10 Room
  • 382 reviews 9.3/10 Service
  • 149 reviews 8.7/10 Breakfast
  • 129 reviews 5.6/10 Comfort
  • 118 reviews 7.3/10 Cleanliness
  • 28 reviews 8.2/10 Value

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