Hôtel Mercure Rabat Sheherazade 3 stars

Customer review rating (ALL Rating) 4.0/5 256 reviews

Best price
guarantee
Hôtel Mercure Rabat Sheherazade - Image 1
Hôtel Mercure Rabat Sheherazade - Image 2
Hôtel Mercure Rabat Sheherazade - Image 3
Hôtel Mercure Rabat Sheherazade - Image 4
21 Rue de Tunis, Quartier Hassan, 10000 RABAT, Morocco

Description

Hotel extras

  • Absolute comfort

  • Strategic location

  • Close to the main historical sites of the city.

  • Free WiFi

  • A meeting room, a restaurant and a bar.

Our accommodation(s)

Hotel location

Hôtel Mercure Rabat Sheherazade

21 Rue de Tunis, Quartier Hassan
10000 RABAT
Morocco

GPS:34.019245, -6.82281

Telephone
Fax +212 5377-24527

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

KANGOUROU GRILL

Enjoy our restaurant's varied menu, which combines Moroccan and international specialties, in warm and lively surroundings.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  256 reviews

TripAdvisor Rating  3.7/5  606 reviews

Customer review rating 2.0/5

Leonard M. Couples - Confirmed reviews ALL

The renovated room on the top floor appeared very bright with new carpets etc. Intesting choice of colour of chairs - bright yellow, how long will that stay unstained. The shower door would not shut as the seal on the bottom of door was coming off, there was a visible inspection panel under the sink which had come away from the wall and the lever to lcok the door falls out into you hand. Rather disappointing these snaggings have not been dealt with. The hotel was still under refurbishment and you required to enter through a different door which was not a problem. My wife and I stayed 3 nights. On the first night having spent most of the day travelling we thought we would eat in the hotel. We were advised there was a buffet dinner. There was limited choice and was inexpensive. Would rather have paid a bit more for better food. Breakfast was poor. There was meant to be scrambled egg but every day it was either finished or there were a few cold scraps left in the dish. There was very little choice of cold meats or cheese. Was some bread, croissants etc. and a toaster. Coffee machine was available. There was little acknowledgment from the few staff who appeared from time to time. We used the bar each day. On the first day they ran out of gin pre dinner and we were advised more would there after dinner. It did not appear that night, nor the next night. On our final night they had managed to locate a bottle of gin. I have an Accor ALL silver loyalty card which entitles me to two free drinks at an Accor hotel. On enquiring about this I was advised that it only allowed me beer, lemonade or soda. My wife does not drink beer. On speaking to the manager I was advised that Mercure 3 star hotels only provide beer or soft drinks. Not correct. We have been in other Mercure 3 star hotels where we had choices of beer, wine etc. I was not expecting champagne but surely a glass of wine is not over the top? It is for this Mercure Hotel. They do not sell glasses of wine. You can get a bottle or half bottle of wine. I had thought the loyalty card was to reward loyalty and encourage you to return. Obviously not. If you are looking for a cheap hotel this may be fine. Would we ever return? No.

Customer review rating 5.0/5

Rachid E. B. Families - Confirmed reviews ALL

Wonderful stay from the first minutes at the reception all the way to check out. Super clean rooms and a true Moroccan breakfast experience every morning. All in all excellent staff and hotel.

Thank you very much for your kind words. We are delighted to hear that you enjoyed your stay from the moment you arrived until check-out. It’s wonderful to know that you appreciated the cleanliness of our rooms and the authentic Moroccan breakfast we proudly serve each morning. Your recognition of our team means a lot to us. We truly hope to have the pleasure of welcoming you back on your next visit to Rabat . Best regards - Hasna Bouallouchi

Customer review rating 3.0/5

Ratiba H. M. Business - Confirmed reviews ALL

We first had a room in which the window literally opened on a roof (covered in green). we immediately asked for another room . Nice size, old features, but with the door hardly closed and opened, the light of the entrance did not work, and there was a constant sewage smell. We asked to change but we had to wait three day, they put us in a new room. In that room we could not put our clothes in the wardrobe , the door almost touched one of the beds. Althugh we were two, the staff kept giving us one water bottle, one glass! The only good aspect: the staff. were nice.

Dear Ratiba H. M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rabat Sheherazade. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 4.0/5

El M. K. Families - Confirmed reviews ALL

Our stay at the Mercure Sherazade went well overall, unfortunately there were no offers for families in general. On the 3rd floor there was a bad smell.

Thank you for sharing your feedback on your recent stay experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best Regards- hasna Bouallouchi

Customer review rating 4.0/5

Salah P. Solo - Confirmed reviews ALL

it was. a good experience again, i like to be there when i am in rabat, not far from the airport. And teh new rooms are great but please upgrade only the breakfast !!!

Firstly we would like to thank you for the lovely review you shared following your recent stay to our Mercure hotel and are delighted to read that we were able to match your holiday expectations. your comments are crucial in this process therefore we highly value your time and constructive critics. We look forward to your next visit. Best Regards - Hasna Bouallouchi

In partnership with TripAdvisor

Other web-users rate our hotel

  • 118 reviews 9.1/10 Location
  • 231 reviews 6.4/10 Room
  • 304 reviews 9.3/10 Service
  • 5 reviews 8.3/10 WiFi
  • 130 reviews 4.8/10 Comfort
  • 109 reviews 8.2/10 Breakfast
  • 80 reviews 6.1/10 Cleanliness
  • 44 reviews 5.1/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Rabat

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.