Hôtel Mercure Rabat Sheherazade

Hôtel Mercure Rabat Sheherazade 3 stars

Customer review rating (ALL Rating) 4.2/5 207 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • The hotel has a meeting room, a restaurant and bar.

Hotel location

Hôtel Mercure Rabat Sheherazade

21 Rue de Tunis, Quartier Hassan
10000 RABAT
Morocco

  • Tramway:  1 & 2 Tour Hassan

  • By plane

    Casablanca Mohamed V At 130km / 80.79 miles - Shuttle paying

  • By plane

    Fes Saiss At 130km / 81.25 miles

  • By plane

    RABAT SALE At 7km / 4.38 miles

  • By train

    Gare Rabat Agdal At 4km / 2.5 miles

  • By train

    Gare Rabat Ville At 1.5km / 0.93 miles

GPS:34.019245, -6.82281

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

KANGOUROU GRILL

Enjoy our restaurant's varied menu, which combines Moroccan and international specialties, in warm and lively surroundings.

Our accommodation(s)

Whether you're traveling alone or as a couple, enjoy our rooms with king-size beds! With friends or family, choose from the two categories available: Standard Room or Superior Room. Our rooms overlook the courtyard or the street.

Our guest reviews

Our guest reviews for
Hôtel Mercure Rabat Sheherazade

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  207 reviews

TripAdvisor Rating  3.5/5  575 reviews

Well located but the hotel should be refurbished

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Good experience. I have been warmly welcome. Many thanks for the wonderful experience and flexibility

Dear SYLVESTRE O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rabat Sheherazade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hasna Bouallouchi Hôtel Mercure Rabat

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

formidable

Dear H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rabat Sheherazade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Rabat Sheherazade

Good stay

Customer review rating 5.0/5

Sews Business - Confirmed reviews ALL

Good stay

E., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rabat Sheherazade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Rabat

Horrible stay

Customer review rating 1.0/5

A. A. Business - Confirmed reviews ALL

The room was too small to old and not clean

Dear a. A., We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good Staff

Customer review rating 4.0/5

Saif Friends - Confirmed reviews ALL

Great welcoming hotel staff with great attitud.

Dear SAIF A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rabat Sheherazade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great first stop in Morroco!

Customer review rating 5.0/5

B. Business - Confirmed reviews ALL

The room was clean and comfortable, the hotel public areas lovely, the staff helpful and responsive. I was really jet-lagged and was able to relax and get acclimated to Morroco time. The staff cleaned my room immediately each time I asked, the staff helped with restaurant reservations and getting me a taxi early Sunday morning, and the breakfast lavish and delicious. Moroccan orange juice is amazing.

well located, good hotel and especially very good staff

Customer review rating 5.0/5

Ayoub Business - Confirmed reviews ALL

I enjoyed the stay in Mercure, it was pleasant, with very welcoming staff

Dear AYOUB M., Firstly we would like to thank you for the lovely review you shared following your recent visit to our Mercure hotel and are delighted to read that we were able to match your stay expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Direction Hôtel Mercure Shéhérazade Rabat

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

The this hotel is not worse to be a Mercure hotel any more. If you need more information you still can contact me. I have taken some pictures as prove.Mercure hotel in Rabat is old and not well maintained Staff is doing a good job and are friendly but

Dear M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rabat Sheherazade. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Direction Hotel Mercure Shéhérazade Rabat

Pleasant stay/ Séjour agréable

Customer review rating 4.0/5

Prakash S. Business - Confirmed reviews ALL

The team of Mrs. Hanane Boudanes was very receptive to all needs and tried to be helpful although not always successful. Mrs. Zineb and Ms. Soukaina were always pleasant at the reception desk with a pleasant smile and ready to help. Identical pleasant and helpful attitude from the team at breakfast mainly the two ladies in attendance at the restaurant, and the new chef who tried his best to provide a personalised service. I am pleased with the service and will make this hotel my go to address in Rabat. I must thank Mrs. Hanane Boudanes for creating such a welcoming environment in true Accor style at her hotel. L'équipe de Mme Hanane Boudanes a été très réceptive à tous les besoins et a essayé d'être utile même si elle n'a pas toujours réussi. Mme Zineb et Mme Soukaina étaient toujours agréables à la réception avec un sourire plaisant et prêtes à aider. Même attitude agréable et serviable de la part de l'équipe au petit déjeuner, principalement les deux dames du service présentes au restaurant, et le nouveau chef qui a fait de son mieux pour fournir un service personnalisé. Je suis satisfait du service et je ferai de cet hôtel mon adresse de référence à Rabat. Je dois remercier Mme Hanane Boudanes pour avoir créé un environnement si accueillant dans le style Accor dans son hôtel.

Monsieur S., Nous vous remercions pour vos commentaires suite à votre séjour dans notre hôtel. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service qui correspond à vos attentes. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Hanane BOUDANES Directrice Hotel Mercure Shéhérazade Rabat

Hotel stay was fine but disppointed with the behavior of a stuff

Customer review rating 2.5/5

Mr. T. Business - Confirmed reviews ALL

As as stayed here before the check in / Stay / Check out was always perfect. However, a behavior of a stuff that was taking breakfast a the restaurant in our day of departure was very unprofessional which made my stay this time disappointing.

Dear TOUHAMI E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rabat Sheherazade. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Direction Hotel Mercure Shéhérazade Rabat

Good Location but not perfect

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Rooms are okay, however amenities like toilet paper, water bottles, soap etc were missing. Had to be requested several times. Also it‘s not very clean, especially the breakfast location.

Dear MAREN D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rabat Sheherazade. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Direction Hotel Mercure Shéhérazade Rabat

Great Stay

Customer review rating 4.5/5

Tom Business - Confirmed reviews ALL

We had an awesome time and had an excellent service

Dear TOUHAMI E., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rabat Sheherazade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Direction Hotel Mercure Shéhérazade Rabat

well located and good stay

Customer review rating 5.0/5

Joanna K. Solo - Confirmed reviews ALL

I was delighted to stay again at Le Mercure in Rabat. I was upgraded to a room with bathroom which was a lovely surprise. I enjoyed the staff who were friendly and very helpful during these difficult times.

Dear JOANA K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rabat Sheherazade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Direction Hotel Mercure Shéhérazade Rabat

Top

Customer review rating 5.0/5

B. B. Solo - Confirmed reviews ALL

Super

Dear B. B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rabat Sheherazade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Direction Hotel Mercure Shéhérazade Rabat

Very pleasant stay!

TripAdvisor rating 5.0/5

faktor82 Friends getaway - TripAdvisor review

Comfy and clean rooms, great breakfast, nothing to complain about!Close to tram stops and very close to Hassan Tower.We were afraid a bit, as we saw the review score at Booking.com 6,9 but we didn't find anything wrong about the hotel?

Mercure W46 trip

TripAdvisor rating 3.0/5

Climber54011921388 Business - TripAdvisor review

I have only two remarks in this stay: - the carpet is very old and not clean, should be another kind of floor (wood or ceramic) will be more clean for sure. - the room should have more light on the ceiling

Overnight in Rabat

TripAdvisor rating 3.0/5

carl v Couples - TripAdvisor review

I would give this hotel a 2 star rating. No professional or helpful staff within the hotel. We did get help with a flat tire for the bellman. Food was OK but not much of Western food. Room view was bad.

Koudande

TripAdvisor rating 3.0/5

Koudande Families - TripAdvisor review

Although installations look very old, workers are very sympathetic and do their best to make clients feel at home. Prices and accommodations are good. Food are excellent and of good prices. Stairs should be cleaned or tapis removed. The location oh the hotel is nicely quiet for a resting.

Never again !

TripAdvisor rating 1.0/5

mohcine130 Solo travel - TripAdvisor review

dusty room and carpet not recommended for allergies. space shower and toilet whose clean leaves to desire, a real basket... I was very disappointed by this hotel which boasts 3 stars... Bad souvenir !!!

Dear Mohcine, Thank you for taking the time to tell us about your experience at the Hotel Mercure Rabat Sheherazade. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hasna Bouallouchi

Friendly breakfast staff and good location

TripAdvisor rating 4.0/5

Alfredo S Business - TripAdvisor review

Close to the airport, smiling and attentive staff for breakfast, good dinners, clean room and bathroom, quiet rooms and reception as needed. Reception solved an issue with invoicing. Taxis expensive to and from airport (250 MAD) and better to take shuttle to train station and then a blue taxi to hotel. Will stay again next time in Rabat.

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