Hôtel Mercure Rabat Sheherazade 3 stars

Customer review rating (ALL Rating) 4.2/5 490 reviews

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Hôtel Mercure Rabat Sheherazade - Image 1
Hôtel Mercure Rabat Sheherazade - Image 2
Hôtel Mercure Rabat Sheherazade - Image 3
Hôtel Mercure Rabat Sheherazade - Image 4
21 Rue de Tunis, Quartier Hassan, 10000 RABAT, Morocco

Description

Hotel extras

  • Absolute comfort

  • Strategic location

  • Close to the main historical sites of the city.

  • Free WiFi

  • A meeting room, a restaurant and a bar.

Our accommodation(s)

Hotel location

Hôtel Mercure Rabat Sheherazade

21 Rue de Tunis, Quartier Hassan
10000 RABAT
Morocco

GPS:34.019245, -6.82281

Telephone
Fax +212 5377-24527

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

KANGOUROU GRILL

Enjoy our restaurant's varied menu, which combines Moroccan and international specialties, in warm and lively surroundings.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  490 reviews

TripAdvisor Rating  3.5/5  587 reviews

Customer review rating 3.0/5

Anonymous Friends - Confirmed reviews ALL

bathroom - leaking underneath the wash basin. one of our group rooms - smelt full of smoking from the previous guest - unacceptable as the guests should NOT have smoked in the rooms in the entire hotel - disappointed! breakfast - no hot buffet food - disappointed by the entire group.

Scammed at the hotel bar!

TripAdvisor rating 1.0/5

janglije TripAdvisor review

I have never reviewed a hotel before actually sleeping overnight but I’m so angry I can’t sleep. Hotel is clean however only 2 bath towels. No hand towels or face cloths. This is an ACCOR hotel branded Mercure. Definitely below the branding standards in Paris and Europe . Worse part was the bartender in the hotel bar. Wouldn’t allow us to pay with credit card. Cash only. We ordered 2 Casablanca beers then found out we can order a bucket of beers 5 for the price of 4 beers. Another guest at the bar ordered for us. Bartender charged us for a total of 7 beers no discount. When the bar guest queried about the difference in pricing he said hotel guests don’t get the discounted offer. Essentially if you are stupid enough to stay in this hotel you pay a premium. It’s not the 38 Dirhams. It’s the principle. We paid him 300 dirhams cash and he said no change. Who cares it’s 20 dirhams in change. We would have tipped him 20% because we are North Americans. Instead the bartender decided to scam us for a total of 58 dirhams that really pissed me off. Again it’s the principle at hand Not sure if it’s racial discrimination or a gender issue but we would never recommend this hotel to anyone. I’m sure this is not an ACCOR corporate policy to rip off guests but if definitely left a HORRIBLE impression of ACCOR/Mercure hotels. Very disappointing. Brought up the issue with the front desk… no resolution. Why can’t they charge my credit card and give back the 300 dirham. We didn’t convert a lot of USD to dirham because we had no plans to shop a lot in the souk. Now I have to convert more USD because of the bartender’s scam to pocket the pricing difference. I guess it adds up if you scam enough guests

Pretty satisfied

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Was very good stay at the hotel with the best staff and service provided

Dear Brice C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rabat Sheherazade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice stay

Customer review rating 4.5/5

Stephane Business - Confirmed reviews ALL

Cosy hotel for a short stay in Rabat for a business travel Well located, all the people very friendly and with a warm welcome

Dear Stephane M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rabat Sheherazade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Conveniently located hotel

Customer review rating 3.5/5

Mark Families - Confirmed reviews ALL

Clean hotel, kind staff. Would profit from an own parking lot.

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Other web-users rate our hotel

  • 133 reviews 9.1/10 Location
  • 252 reviews 5.3/10 Room
  • 339 reviews 9.2/10 Service
  • 9 reviews 9.6/10 WiFi
  • 130 reviews 8.3/10 Breakfast
  • 130 reviews 5/10 Comfort
  • 84 reviews 5.7/10 Cleanliness
  • 82 reviews 3.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.