Hello, First of all, we would like to thank you for your loyalty over the past fifteen years. We are truly saddened to learn that a guest who has stayed at our hotel on several occasions left with such a sense of disappointment. We deeply regret your experience regarding the overall condition of the hotel and the maintenance of the outdoor areas. The situations you describe—including unemptied ashtrays, trash left lying around for several days, and trash bags on the stairs—do not meet the quality standards we strive to provide for our guests. We are also sincerely sorry for the numerous shortcomings in the service associated with your Privilege room. The daily restocking of beverages and coffee pods is part of the expected service, and we understand your dissatisfaction at having to report these oversights multiple times without receiving a satisfactory response. We particularly regret the lack of responsiveness to your requests for an extra glass and hangers. Given your personal situation and the explanations you provided to our team, we understand that this lack of follow-up may have been perceived as a lack of attention and empathy, and we offer you our sincere apologies. Finally, we have taken your comments regarding the dust in the room and the condition of the towels and bed linens very seriously. These issues will be shared with the relevant managers so that a thorough inspection can be conducted and the necessary corrective measures can be implemented. Thank you for taking the time to describe your experience in detail. Feedback from our loyal guests is particularly valuable and helps us identify our top priorities for improvement. We hope to have the opportunity to regain your trust during a future stay. Sincerely, Mercure Thalasso & Spa Port Fréjus

Hello, Thank you for sharing your feedback following your stay. We’re delighted that you enjoyed our prime location, just a short walk from the marina and the beach—a feature that many guests appreciate during their stay in Port Fréjus. However, we regret that the overall condition of the property gave you the impression that it was run-down. We have taken your comments regarding the cracked windows, some damaged flooring, and the layout of the pool area into consideration. We are aware that some facilities need updating, and improvements are gradually being implemented to maintain the comfort and appeal of our property. We’re sorry that the pool area did not meet your expectations. Your feedback on its layout is valuable to us and will be shared with the relevant teams as part of our future planning. We thank you for your constructive feedback and hope to have the pleasure of welcoming you back to offer you an even more enjoyable experience. Sincerely, Mercure Thalasso & Spa Port Fréjus

Hello, Thank you for your rating and for your feedback following your stay. We are delighted that you enjoyed our location, the kindness and helpfulness of our staff, and the quality of our breakfast. Your compliments are a great reward for all of our employees. However, we regret that the cleanliness and level of comfort did not fully meet your expectations. We have taken your comment seriously and will share it with the relevant teams to continue our efforts to improve. Thank you for your constructive feedback, and we hope to have the pleasure of welcoming you back soon to the Mercure Thalasso & Spa Port Fréjus. Best regards, Hotel Team 🌊🏨✨

Hello, We would like to thank you very much for your excellent rating and for your very kind comment. We are particularly touched by your compliments regarding our front desk team. Providing a warm, attentive, and welcoming experience to all our guests, regardless of their language, is a priority for us. We’re delighted that our staff were able to assist you and make your stay enjoyable despite the language barrier. Rest assured that there’s no reason to be self-conscious about your level of French: what matters most is being able to communicate and understand one another, and we’re always happy to help guests of all nationalities. We will be sure to pass on your kind words to our team, who will be delighted to read your message. We look forward to welcoming you back very soon at the Mercure Thalasso & Spa Port Fréjus. Kind Regards, Mana BARSINAS - Assistant Front Desk Manager.

Hello, Thank you for taking the time to share your feedback on your week-long stay with us. We sincerely regret that several aspects of your experience did not meet your expectations. We have taken note of your comments regarding the condition of the rooms, the variety of the breakfast, the repeated malfunctions of the coffee machines, and the closure of the bar during part of your stay. We are also sorry that the air conditioning and the cleanliness of the floors did not meet your expectations. Regarding the swimming pool, we would like to clarify that the rules on swimwear are enforced in accordance with the hotel’s regulations and current hygiene standards. We do, however, regret that the enforcement of these rules left you with a negative impression. Finally, we are sorry that your experience of Fréjus did not live up to your expectations. Your feedback is invaluable and helps us to identify areas requiring particular attention so that we can improve our guests’ experience. Kind regards, Mana BARSINAS – Assistant Front Desk Manager.

Hello ; We are delighted to hear that you appreciated our hotel’s ideal location, close to the beach and the harbor, as well as the comfort and cleanliness of your room. Your comment about the kindness and attentiveness of our staff means a great deal to us. Providing a warm welcome and attentive service is one of our top priorities, and your satisfaction is a wonderful reward for our entire team. We hope to have the pleasure of welcoming you back very soon for another equally enjoyable stay in Fréjus. Kind Regards, Mana BARSINAS - Assistant Front Desk Manager.

Hello, We are delighted to hear that you found our hotel wonderful and that you fully appreciated its ideal location just a few minutes’ walk from the beach, in the heart of the shops and restaurants which helped make your stay so charming. Your satisfaction is a true reward for our entire team, and we are happy to have helped make your stay enjoyable. We look forward to welcoming you back very soon for another equally wonderful stay in Fréjus! Best regards, Mana BARSINAS - Front Desk Manager.

Hello, We are delighted that you fully enjoyed our exceptional location with direct access to the beach, set in a preserved and peaceful natural environment a setting we are committed to showcasing to offer our guests a truly relaxing getaway. We are also delighted that you were able to enjoy pleasant moments in the garden and on the terrace, and to read that our breakfast met your expectations. Your description of its variety and quality means a great deal to us, as we place great importance on this key moment of the day. We are very pleased to hear that you were satisfied with the warm welcome and attentive care provided by our teams, as well as the quality of service provided by our housekeeping staff. Their dedication and attention to detail are essential to ensuring a personalized experience for each of our guests. We are also delighted that you are considering exploring our spa and thalassotherapy facilities during a future stay, and we look forward to accompanying you on this upcoming wellness experience. We sincerely thank you for your trust and for your thoughtful feedback, which is a true source of motivation for our teams. We look forward to welcoming you back very soon to Fréjus for another equally enjoyable stay. Kind Regards, Mana BARSINAS - Assistant Front Desk Manager.

Hello, Thank you very much for taking the time to share your experience and for your kind comments about our location, the palm‑tree‑lined beach, and our friendly staff. We are delighted to hear that you enjoyed the spacious rooms. We are sorry to learn that access to the swimming pool was inconvenient and that the gate was difficult to open. We sincerely appreciate this feedback and have shared your comments with our team so we can improve this aspect for our guests. We hope to have the pleasure of welcoming you again in the future.

Bonjour, Merci beaucoup pour votre retour ! Nous sommes ravis que vous ayez apprécié notre emplacement et que vos vacances aient été reposantes. Au plaisir de vous accueillir de nouveau à Port Fréjus !

Un grand merci ! Nous sommes ravis que notre personnel vous ait plu. À très bientôt !

Thank you so much for your kind words! We’re delighted to hear that you enjoyed the service at our reception and restaurant. Your satisfaction is our priority, and we look forward to welcoming you back soon!

Bonjour, Merci beaucoup pour votre retour ! Nous sommes ravis que vous ayez trouvé notre hôtel très confortable. Votre satisfaction est notre priorité et nous espérons vous accueillir à nouveau très bientôt.

Dear Nancy H., Thank you for your kind words regarding the comfort of your stay and the friendliness of our staff. We are delighted to know that you enjoyed your experience at our hotel. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Mercure Thalasso & Spa Port Frejus

Dear Guest, Thank you for your feedback. We’re truly sorry to hear about the difficulties you experienced with our underground parking. We understand how frustrating it must have been, and we regret the inconvenience caused by the limited space and the damage to your vehicle. Your comments are very important to us and have been shared with our management team. We are currently reviewing the accessibility and layout of the parking area to ensure it better meets the needs of our guests. We hope to have the opportunity to welcome you again under more comfortable conditions.