Mercure Bords de Loire Saumur Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 3,992 reviews

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Mercure Bords de Loire Saumur Hotel
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+ 24 Services

Hotel extras

  • Located on an island and close to vineyards

  • Panoramic terrace

  • Opposite the Château de Saumur, the old town and historic monuments

  • On the banks of the Loire

  • 5 minutes from the city center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Bords de Loire Saumur Hotel

1 Rue du vieux Pont
49400 saumur
france

Check-in from 14h00

Check out up to 12h00

  • By plane

    AEROPORT DE TOURS At 65km / 40.39 miles

  • By train

    GARE DE SAUMUR At 1km / 0.62 miles

GPS:47.26182, -0.071706

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

TERRASSE SUR LOIRE Non contractual photo

Our accommodation(s)

Choose from the different room categories available: a Classic Room or Superior Room with a view over the old town and the magnificent Loire, and a range of exceptional services.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 39

  • Maximum capacity: 15 people

Find out more

Our guest reviews for
Mercure Bords de Loire Saumur Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,992 reviews

TripAdvisor Rating 4.0/5

1,138 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great overnight stay

Customer review rating 4.0/5

John Solo - 16/11/2021 Confirmed reviews ALL

Easy check in. Great view over the river. Hotel building sympathetically modernised to blend in with surroundings. High quality breakfast offer, but disappointing that the hotel does not provide a restaurant for evening meals. Not many options available on a cold November night in mid-week, although I did finally find a restaurant with a good dinner service. Very friendly staff, although contact necessarily limited to protect staff and guests during the pandemic. I would stay again if in Saumur.

Dear JOHN O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bords de Loire Saumur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very comfortable stay.

Customer review rating 4.5/5

N C. Solo - 10/11/2021 Confirmed reviews ALL

Comfortable room, friendly & efficient staff, excellent location and good parking.

Dear NICHOLAS C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bords de Loire Saumur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay

Customer review rating 4.5/5

David Couples - 10/11/2021 Confirmed reviews ALL

Lovely hotel in a great location for the old city. Luckily we were upgraded to a room with a view - we were on the river and from it we could see the chateau and the bridge. The staff were helpful and very friendly too. It was easy to park next to the hotel which made it very convenient.

Dear DAVID J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bords de Loire Saumur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great place to stay

TripAdvisor rating 5.0/5

ajen2402 09/11/2021 TripAdvisor review

Great location and a lovely hotel. We were lucky enough to have a room overlooking the Loire and the old city, including the chateau. The room was spacious and comfortable. The staff were friendly and helpful. Easy to park our car too

Well located but disappointed with room and stay.

Customer review rating 3.0/5

Anonymous Couples - 03/11/2021 Confirmed reviews ALL

The room, under the roof, was not as good as I expected . There were no glasses for drinks, only paper cups in the bathroom and coffee cups.. Electricity to the room was cut early in the morning. Your staff restored electricity quickly after I called them

Dear WHEELER N., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bords de Loire Saumur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great views!

Customer review rating 4.5/5

Mark Couples - 24/10/2021 Confirmed reviews ALL

Comfortable hotel with fantastic views across the river

Dear MARK W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bords de Loire Saumur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good stay

Customer review rating 5.0/5

Erika Couples - 22/10/2021 Confirmed reviews ALL

Excellent location with a lovely view. Nice big room and bathroom. Well equipped with cold drinks, espresso machine and lovely bathrobes. nice breakfast and big parking.

Dear ERIKA F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bords de Loire Saumur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 5.0/5

Q M. Couples - 19/10/2021 Confirmed reviews ALL

Very good room, lovely views and good environment.

Dear QUENTIN M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bords de Loire Saumur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 4.0/5

Maxim Couples - 12/10/2021 Confirmed reviews ALL

The best view of the castle and this makes the hotel very special.

Dear MAXIM F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bords de Loire Saumur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Central and good views

Customer review rating 5.0/5

John Couples - 11/10/2021 Confirmed reviews ALL

Good reception and hotel experience.

Dear JOHN B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bords de Loire Saumur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Pleasant location on the Loire

Customer review rating 3.5/5

Danielle Couples - 01/10/2021 Confirmed reviews ALL

We opted for the luxurious version, a big room with terrace , accordingly expensive and everything would have been perfect if the staff had shown the minimum of kindness which we encountered all around town but NOT in the hotel The employees at the reception were indifferent , the bar staff almost unpleasant and the cleaning personnel just did not do their job. We paid good money ang got very bad service .

Dear EDZARD E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bords de Loire Saumur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

The most prime position in the whole of Saumur.

Customer review rating 5.0/5

Peter H. Couples - 30/09/2021 Confirmed reviews ALL

Every visit has been a joy and I hope many more still to come. From the moment one arrives the friendliest of staff make every effort to make your stay a comfortable one. Even when inclement weather deters one from crossing the impressive bridge and exploring this jewel of a town, the comfort and luxury of the hotel with its views across the majestic Loire, leave a memorable impression.

Dear PETER H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bords de Loire Saumur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.0/5

Jane P. Couples - 28/09/2021 Confirmed reviews ALL

Good stay could be some improvement

Dear JANE P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bords de Loire Saumur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

TOUR OF THE LOIRE VALLEY

TripAdvisor rating 5.0/5

Cosmopolitan99836 17/09/2021 TripAdvisor review

GREAT LOCATION , THE ROOM & BATHROOM WERE FULLY EQUIPED including bathrobes, slippers, amenities Only missing was the Nespresso coffee Machine, they provided instant coffee instead. the staff was very professional

Not dog friendly

TripAdvisor rating 1.0/5

dieppe716 17/09/2021 TripAdvisor review

Small room. Free parking space has no surveillance, the garage for which you have to pay has a door which stays open for most of the time. We have 2 small dogs and had to pay the pet fee twice, eventhough they will not clean the room twice as thoroughly. The dogs were not allowed in the breakfast area.

Good day Mrs, We regret your disappointment and thank you for your participation. The animal supplement is displayed on each of our media and clearly highlighted. The supplement is not based on the size of the dog but on the work done by our teams after your departure. In order to make the room clean for our next customers, this requires our teams to go through heavy cleaning processes. These supplements are completely normal. In accordance with the legislation, animals are not accepted in the breakfast rooms. Also this information is highlighted enough for you to be informed. Your disappointment is at the height of your dishonesty. We look forward to welcoming you back to Saumur. Mr BERTRAND R

Great place to stay

TripAdvisor rating 5.0/5

ganucheau 12/09/2021 TripAdvisor review

This hotel has it all- ideal situation as it has a great view of the chateau but is only a 5 minute walk from the centre of Saumur. It also has free parking, great staff, excellent breakfasts- what not to like.

Lovely Hotel, very well priced, overlooking the Loire with stunning views of Saumur and its Castle.

TripAdvisor rating 4.0/5

Daniel B 09/08/2021 TripAdvisor review

We spent 2 nights. A great Hotel. Very good team work working. Ideal location for everything connected to the Loire. Pity restaurant closed and this was not clear on the web page plus we stay only at Hotels with balconies and they could not confirm availability, however their page did say it was available.

Helpful and friendly staff

TripAdvisor rating 4.0/5

876lesleyw 19/02/2020 TripAdvisor review

A very nice room with a great view over the Loire and the Chateau, coupled with excellent staff made our stay a very relaxing and enjoyable experience. Will definitely be making a return visit during the summer months.

Beautiful situation

TripAdvisor rating 3.0/5

colin1244 Couples - 14/10/2019 TripAdvisor review

Pleasant hotel in a beautiful situation with a good room overlooking the river. The reception is several steps from ground level and although there is access by lift it is not obvious the first time you arrive at the hotel. The room was good with a varied breakfast. My only query was the staff who appeared less than welcoming especially in the breakfast area. To have to stand and wait while a table is cleared and re- set is not a good start to any day. We were guests in a hotel despite some of the staff.I want to be welcomed with a smile and shown to a table .

Dear Colin1244, Thank you for taking the time to share your experience. We make the best every day to make your stay a real success. Our team is happy to have met your expectations and hopes to welcome you back to Saumur. Best regards, Thibaut Reception

Good hotel

TripAdvisor rating 5.0/5

Neil B Couples - 03/10/2019 TripAdvisor review

Very good hotel in a great location near the town center.Great views across the river to the chateu. Good breakfast with a good choice,free car park outside but secure. Would use again when in the area.

Dear ostrogoths, We thank you for the time allotted for writing your feedback. We are delighted that you enjoyed our services and our location. We ll be pleased to welcome you once again in Saumur! Best regards, Thibaut

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