Mercure Bords de Loire Saumur Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,606 reviews

Mercure Bords de Loire Saumur Hotel - Image 1
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Mercure Bords de Loire Saumur Hotel - Image 4

Description

Hotel extras

  • Located on an island and close to vineyards

  • Panoramic terrace

  • Opposite the Château de Saumur, the old town and historic monuments

  • On the banks of the Loire

  • 5 minutes from the city center

Our accommodation(s)

Hotel location

Mercure Bords de Loire Saumur Hotel

1 Rue du vieux Pont
49400 SAUMUR
France

GPS:47.26182, -0.071706

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

TERRASSE SUR LOIRE

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,606 reviews

TripAdvisor Rating  4.0/5  1,198 reviews

Certificate of excellence 2023

Good location and nice view of the castle

Customer review rating 4.5/5

Robert Business - Confirmed reviews ALL

One night business trip - efficient

Dear ROBERT MICHAEL P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bords de Loire Saumur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good view, Parking, No restaurant, On centre island

Customer review rating 3.5/5

Anon Couples - Confirmed reviews ALL

We were somewhat disappointed on arriving (in winter) that this expensive Mercure hotel had no restaurant, nor any restaurants open within easy walking distance. The great view (derived from the rather isolated position of the hotel), also rather punitively requires an additional room fee at booking (instead of being available to say early bookings or offered to loyalty members). That said the staff were extremely helpful and the room service food was excellent. Clients should have the option though to have the 'room service' at the bar, which would probably benefit the hotel in cleaning and staff service time, as well as turnover and margin. Rooms and bathrooms are modern, clean and large, though rather difficult to warm up. Décor is modern and looks fresh. Check in/out was easy. We didn't see any other hotel that looked suitable on booking or afterwards and banked on the Mercure brand that we often use.

Dear CHARLES M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bords de Loire Saumur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

a worry free stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

we had a nice, seamless, no worry stay. Staff was nice and helpful.

Dear JEAN MICHEL B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bords de Loire Saumur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

well located

Customer review rating 4.0/5

R J. Solo - Confirmed reviews ALL

Lovely place to stay on the whole but the ambient temperature was on the cold side especially in the morning. It is a bit annoying not being able to get a meal in the evenings as Saumur is old fashioned and restaurants do not open until 19.00 hours

Dear REBECCA J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bords de Loire Saumur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Bad service, manager not replied to complaint email, rude front office manager 😒

Customer review rating 0.5/5

Carolyn A. Business - Confirmed reviews ALL

General manager has failed to reply to emails relating to complaint about wifi not working

Dear CAROLYN A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bords de Loire Saumur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 561 reviews 9.3/10 Location
  • 829 reviews 8/10 Room
  • 654 reviews 8.7/10 Service
  • 9 reviews 6.7/10 WiFi
  • 417 reviews 9.2/10 Breakfast
  • 153 reviews 3.9/10 Food
  • 146 reviews 8/10 Cleanliness
  • 11 reviews 2.5/10 Wellness Area

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