Mercure Angers Congress Center 4 stars

Dear All, The rooms was in a terrible state. The sofa was stained The carpet was stained and worn out One of the bed lamps was broken The paint was shipped in the bathroom And the worst was the dust on the head of the bed I took some photos and showed them at the reception and they said that they knew and offered the parking lot. I paid 180€ for this rooms. I felt betrayed by the quality standard of Mercure Hope you come back to me to settle this disappointment Regards

The hotel is in a good location but due to all the road works going on around the hotel it is very difficult to access the property and this should be informed to any one that books this hotel. There is nothing informing you about this

A most enjoyable stay despite the construction work being carried out across the city for the tranvia and its proximity to the hotel. Staff very attentive. Room of good size (although we were upgraded).

Nothing unusual. Shower repair requested was completed quickly Facilities were satisfactory

There was no management available to complain to. The young receptionist could not respond to our queries and said that there was no manager to talk to. There were no meals available at lunch time or in the evenings. The bar staff could not make an Irish Coffee, a common request in bars in hotels, and she advised us that there was no bar manager available. We were told that the work being done outside to the hotel at the entrance, had been completed. This was not the case. It was a building site and looked like it. We will not use the hotel again. The loyalty card is a nonsense and we will not use any other hotels again.

Nice hotel in a good location. The front desk staff were very welcoming. The room was clean and very comfortable. Great breakfast room and choice of foods. A pity about the huge construction being carried out on the streets outside which made access by car very difficult.

Excellent hotel. Very clean and well presented room. Welcoming front desk. Great breakfast room with a good selection of food. A shame about the huge construction currently being undertaken outside making arrival by car awkward.

the hotel was in a construction area. the Service was just a bit more than IBIS. Not worth the Money. As most Hotels in France the Price for what they offer is much too high compared to internatinonal Level.

Alright room, good breakfast, difficult to find (no obvious signs)

I went there to a Conference at the University but I have time to wake up early in the morning and jogging in the nice parks around the hotel. The restaurants were also quite good. Nice people, nice weather.

There was a lot of work taking place to the road system. The car park was not well signposted. We paid extra for a prestige room but the furniture was chipped and it was very dated.

Lovely room, Great staff Layout good Pity about trams/road works

The hotel is basically nice and the few staff that were in evidence were very helpful and pleasant ... but nothing excelled or made the stay there very memorable. More disappointingly, when I booked I was not made aware of the fact that there was no food available other than breakfast. The website said (and still says): To end day of work or leisure, you'll love the peaceful atmosphere and comfort of your air-conditioned room, as well as the meals served in our "le Grand Jardin" restaurant, with a panoramic view of the Jardin des Plantes. ... but the only time you could eat in Le Grand Jardin was for breakfast. The weekend member of staff was helpful and advised on venues to eat in close proximity. It also took a long time for the skeleton staff to answer the bell at the bar when we wished to order a coffee. Ho hum ... would I book here again? I guess that depends on the location of the event or meeting ... but in reality probably not.

reposant

Very nice staff at reception. Unfortunately the lock to my room did not work so each time I wanted to enter my room I had to go to reception to ask for someone to come with me and use the master key, so it was less disruptive to stay in my room. The room service menu was very limited, cold plates, salads or pasta (no sou this time of year). The restaurant has been closed, so I ended up eating nothing.