Mercure Blackburn Dunkenhalgh Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.2/5 1,408 reviews

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Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 1
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Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 3
Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 4
Blackburn Road, Clayton Le Moors Lancashire, BB5 5JP BLACKBURN, United Kingdom

Description

Hotel extras

  • 700 year-old country manor retaining its original features

  • 13 meeting rooms holding up to 400 guests

  • Indoor heated pool and gym facilities (Chargeable at £10pp)

  • Popular wedding reception destination for up to 300 guests

  • Beauty rooms offering a range of treatments

Our accommodation(s)

Hotel location

Mercure Blackburn Dunkenhalgh Hotel & Spa

Blackburn Road, Clayton Le Moors Lancashire
BB5 5JP BLACKBURN
United Kingdom

GPS:53.768386, -2.39473

Telephone
Fax +44 1254 872230

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAMEO RESTAURANT

The well-renowned restaurant of the Mercure Dunkenhalgh also has a fresh flavour thanks to the refurbishment project. The Cameo Restaurant has been elegantly redecorated to enhance its charm and offer an even more inviting environment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,408 reviews

TripAdvisor Rating  4.0/5  682 reviews

Beautiful grounds, modern and spacious rooms but some issues there.

TripAdvisor rating 3.0/5

GregG837 TripAdvisor review

The grounds and building looks impressive. Room well decorated and modern. Check in easy and very friendly. However there was some issues: As we were staying in room 64 - through the courtyard, and it was a very heavy rain at that time, we got to the room soaked, as you need to walk outside to get to your room. The guttering system caused very loud noise from the rain through the night so our sleep wasn't comfortable. We have used swimming pool and saunas, which were great. Warm swimming pool and spacious and efficient steam rooms, saunas. We also went to the bar for evening and this was quite disappointment. We ordered margarita pizza with mushrooms and according to menu it suppose to have mozzarella in it. Instead it was parmeggiano, which make the pizza very salty and extremely oily. We didn't enjoy that. Will we stay again? Probably not.

Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the beautiful grounds, modern decor of your room, and the facilities, including the swimming pool and saunas. It’s wonderful to know that you found the check-in process smooth and our staff friendly. We’re sorry to hear about the challenges you faced during your stay. The heavy rain during your visit and the walk to your room through the courtyard clearly made things difficult, and we understand how frustrating it must have been to arrive at your room soaked. The loud noise from the guttering system due to the rain is another issue we regret. We appreciate you bringing this to our attention, and we will review the system to address this problem and ensure quieter and more comfortable stays for our guests. Regarding your dining experience, we apologize for the disappointing pizza. It’s concerning to hear that the dish did not match the menu description and was overly salty and oily. This does not align with the quality we strive to deliver, and we’ll be discussing your feedback with our kitchen team to ensure better consistency and accuracy in our dishes. We’re sorry to hear that these issues affected your overall experience and may deter you from returning. Should you consider giving us another chance, we’d love the opportunity to provide you with an improved and seamless stay. Kind regards Nick Parry. General Manager

Frustrating organisation

Customer review rating 3.0/5

Sarah Friends - Confirmed reviews ALL

Twin room booked was not accommodated. Evening meal was told only had specific time as was fully booked meant we had about 90 mins to use spa facilities - for an hour of which kids were there too (which we were aware could happen). Got to the restaurant and it was almost empty and never did fill up really. Food was nice, grounds were lovely but was frustrating not to make better use of it.

Pleasant hotel

Customer review rating 4.0/5

Steve Couples - Confirmed reviews ALL

Date day & night with my wife, nice spa treatments and facilities, friendly staff, nice hotel and food was good at dinner and breakfast

Very nice and comfortable stay

Customer review rating 4.0/5

Edward D. Solo - Confirmed reviews ALL

Very nice and comfortable stay. Staff very helpful, well mannered. Room and bathroom very clean. Good food. The only thing missing is a refrigerator.

Comfortable stay, lovely staff

Customer review rating 4.5/5

Sarah Couples - Confirmed reviews ALL

Our room was great and the staff are all so friendly and helpful.

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Other web-users rate our hotel

  • 258 reviews 9.1/10 Location
  • 1,260 reviews 6.9/10 Room
  • 1,137 reviews 8.1/10 Service
  • 19 reviews 3.3/10 WiFi
  • 859 reviews 5.9/10 Food
  • 460 reviews 7.5/10 Wellness Area
  • 420 reviews 5.8/10 Cleanliness
  • 391 reviews 7.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.