Mercure Blackburn Dunkenhalgh Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.3/5 361 reviews

Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 1
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Description

Hotel extras

  • 700 year-old country manor retaining its original features

  • 13 meeting rooms holding up to 400 guests

  • Indoor heated pool and gym facilities

  • Popular wedding reception destination for up to 300 guests

  • Beauty rooms offering a range of treatments

Our accommodation(s)

Hotel location

Mercure Blackburn Dunkenhalgh Hotel & Spa

Blackburn Road, Clayton Le Moors Lancashire
BB5 5JP BLACKBURN
United Kingdom

GPS:53.768386, -2.39473

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAMEO RESTAURANT

The well-renowned restaurant of the Mercure Dunkenhalgh also has a fresh flavour thanks to the refurbishment project. The Cameo Restaurant has been elegantly redecorated to enhance its charm and offer an even more inviting environment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  361 reviews

Customer review rating 5.0/5

John P. Couples - Confirmed reviews ALL

Check in was quick and easy. The accommodation was good with comfortable beds and tea making facilities. All staff were pleasant and helpful which added to the enjoyment of the stay.

Dear John P., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Priya Thakur Front office manager

Customer review rating 2.5/5

Danielle S. Couples - Confirmed reviews ALL

Lovely location, nice room and fantastic experience at the spa. Spa staff were fantastic and massage was one of the best. Let down by some staff attitudes and delays in restaurant. Not prepared for football match even though it was advertised as on in the bar. One senior member of staff funny about guests sorting extra television out themselves as staff just left us to do so and couldn’t get it working. Staff attitude seemed to be a problem.

Dear Guest, "Thank you so much for your kind words! We're thrilled you had a great experience at the spa, and you found the location and room great. We are looking into this issue. The comments regarding the staff's attitude are a concern, and we will do our best to resolve it promptly, definitely the preparation is definitely key, especially on sports days. We appreciate you bringing this to our attention. All these comments have been shared with the relevant department to take the necessary action to reflect on a positive experience for future guests. We appreciate your feedback and hope to see you again soon!" Best Regards, Priya Thakur Front Office Manager

Customer review rating 4.5/5

Sarah B. Friends - Confirmed reviews ALL

I booked a spa break , warm friendly welcome booked a twin room but got a double however it was quickly rectified, the facilities and food were lovely could fault it

Dear Sarah, Thank you for the great review of our hotel! We truly appreciate your kind words about the beautiful room and our facilities, and we're delighted to hear that you enjoyed the food and helpfulness of the staff —we take great pride in all of these aspects. It’s wonderful to know that you had an enjoyable stay, and we sincerely hope to welcome you back again very soon. Warm regards, Priya Thakur Front Office Manager

Customer review rating 5.0/5

David D. Friends - Confirmed reviews ALL

From checking in, to checking out. My partner and I have had a very comfortable stay. All the staff we met were friendly and helpful. Our room was spacious and relaxing.

Dear David D., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 5.0/5

David F. Couples - Confirmed reviews ALL

Attended a garden party and black tie event it was faultless would come again

Dear David F., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Other web-users rate our hotel

  • 267 reviews 9.1/10 Location
  • 1,064 reviews 6.6/10 Room
  • 969 reviews 8.3/10 Service
  • 29 reviews 2.8/10 WiFi
  • 343 reviews 5.2/10 Cleanliness
  • 326 reviews 7.5/10 Breakfast
  • 291 reviews 8/10 Wellness Area

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