Mercure Blackburn Dunkenhalgh Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.3/5 323 reviews

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Description

Hotel extras

  • 700 year-old country manor retaining its original features

  • 13 meeting rooms holding up to 400 guests

  • Indoor heated pool and gym facilities

  • Green Key Certified Establishment

  • Beauty rooms offering a range of treatments

Our accommodation(s)

Hotel location

Mercure Blackburn Dunkenhalgh Hotel & Spa

Blackburn Road, Clayton Le Moors Lancashire
BB5 5JP BLACKBURN
United Kingdom

GPS:53.768386, -2.39473

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAMEO RESTAURANT

Enjoy relaxed dining in our Cameo Restaurant, where delicious dishes, quality ingredients and friendly service come together in an elegant setting. Perfect for a casual lunch, dinner with friends or a special occasion at the historic Dunkenhalgh Hotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  323 reviews

Customer review rating 2.5/5

Keith H. Friends - Confirmed reviews ALL

Check in was clunky and we were eventually given courtyard rooms which are not my favourite. I was not recognised as a returning customer even though I have stayed there many time before. Took 20 minutes to get a coffee with only one person serving.

Dear Keith, Thank you for taking the time to share your feedback following your recent stay with us. I am sorry to hear that your check-in experience was not as smooth as it should have been and that you were allocated a courtyard room, which was not your preferred choice. As a returning guest, you should feel recognised and valued, and I apologise that we did not make you feel this way on this occasion. I am also sorry to hear that you waited around 20 minutes for your coffee. We understand how frustrating this must have been, and we will share your comments with our team to review staffing and service during busy periods. Your feedback is important to us, as we want every visit to reflect the warm welcome and attentive service our returning guests deserve. We hope to have the opportunity to welcome you back and provide you with a much smoother and more enjoyable experience. Kind regards, Priya Thakur Front Office Manager Mercure Blackburn Dunkenhalgh Hotel & Spa

Customer review rating 4.0/5

Sandra H. Couples - Confirmed reviews ALL

The bed in executive room was so comfortable The staff sara, Amanda Oliver Carla was amazing very attentive couldn't do enough for us not had service like this for a long time so friendly & smart, The meal was amazing The only down side to us was in the bar area in the afternoon Could do with another member of staff behind the bar & someone to clear the tables of dirty dishes & glasses as customer's having to clear the table their selves

Dear Sandra H., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Priya Thakur Front Office Manager

Customer review rating 5.0/5

Graham B. Business - Confirmed reviews ALL

I stay at the Dunkenhalgh every week, the staff are amazing it is clean and the rooms are lovely, beds really comfortable

Dear Graham B., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Priya Thakur Front Office Manager

Customer review rating 2.0/5

Lynn D. Friends - Confirmed reviews ALL

Staff where friendly and helpful . The food in resturant was very good but we waited 45mins for the food to arrive, this was put down to having to serve a charity dinner for a large number of people. This should have been better planned. The room we were given was very poor. It was very dark and the small window was covered over. The bed was small and the bathroom door didn't close properly. I have stayed many times at this hotel and this is the worst room I have stayed and falls way below the standard expected. This room should be offered at a reduced rate or taken out of the system.

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our staff friendly and helpful, and that you enjoyed your meal in the restaurant. We are, however, very sorry to hear about the issues you experienced during your stay. We sincerely apologise for the delay with your meal. While the charity dinner created additional pressure on the restaurant team, we appreciate that this should have been better planned and communicated to ensure all guests received the level of service expected. We are particularly disappointed to hear about the condition and standard of your room, especially as you have stayed with us many times previously. Your comments regarding the lighting, window, bed size and bathroom door have been shared with our management and maintenance teams for review. We fully understand your disappointment, and we agree that the room should meet the standards our guests expect from us. We truly value your continued loyalty and hope that this experience will not deter you from staying with us again. We would welcome the opportunity to provide you with the standard of stay you have come to expect from our hotel. Warm regards, Priya Thakur Front Office Manager

Customer review rating 5.0/5

Jamie H. Business - Confirmed reviews ALL

I was assigned room 6 which was much appreciated.

Dear jamie H., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Priya Thakur Front Office Manager

Other web-users rate our hotel

  • 260 reviews 9.3/10 Location
  • 1,082 reviews 6.9/10 Room
  • 1,016 reviews 8/10 Service
  • 30 reviews 2.2/10 WiFi
  • 348 reviews 5.7/10 Cleanliness
  • 324 reviews 7.7/10 Breakfast
  • 298 reviews 7.8/10 Wellness Area

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