Mercure Budapest City Center Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 773 reviews

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Mercure Budapest City Center Hotel - Image 1
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Vaci utca 20, NTAK: SZ19000376, szálloda, 1052 BUDAPEST, Hungary

Description

Hotel extras

  • Completely renovated hotel with freshly designed rooms, inspired by Budapest

  • Best location in the heart of the city

  • Brand new Winestone restaurant with unique wine selection

  • Complimentary coffee and tea making facility in the room

  • Free wifi access in the entire area of the hotel

Our accommodation(s)

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Hotel location

Mercure Budapest City Center Hotel

Vaci utca 20, NTAK: SZ19000376, szálloda
1052 BUDAPEST
Hungary

GPS:47.494183, 19.052557

Telephone
Fax +36 1 485 3111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE CITY CENTER

Winestone City Center pairs accessible, regional-inspired cuisine with a creative selection of Hungarian and international wines, in a vibrant and sophisticated setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  773 reviews

Customer review rating 5.0/5

Diana M. Families - Confirmed reviews ALL

Comfortable and clean room. Hotel very well run. Would like to thank staff who did a great job all round and made us feel personally welcome and well looked after.

Dear Diana M., Thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that you found our location excellent and the hotel comfortable. It is gratifying to know that our staff made you feel welcomed and well taken care of. Warm regards, Anna Füzi General Manager

Customer review rating 4.5/5

Katerina S. Business - Confirmed reviews ALL

I had a good stay. Just the room was too warm.

Dear Katerina S., Thank you for taking the time to share your feedback with us. I am pleased to read that you had a pleasant stay overall, even though the temperature in the room felt warmer than expected. Your comments are truly appreciated and help us in our continuous efforts to enhance our guests’ comfort and experience. We hope to have the pleasure of welcoming you back again on your next visit to Budapest. Kind regards, Anna Füzi General Manager

Customer review rating 4.5/5

Sylvia A. B. Couples - Confirmed reviews ALL

Fabulous stay. Just one complaint the air conditioning is terrible not cold enough needs to be looked at.

Dear Sylvia A. B., Thank you for taking the time to share your feedback. I am delighted to hear that you enjoyed our central location and that you had a fabulous stay overall, even though the room temperature did not fully meet your expectations. Regarding the air conditioning, I would like to clarify that this was not due to a technical issue but rather the result of a seasonal adjustment. We regulate our heating and cooling systems in line with prevailing outdoor conditions, always with sustainability in mind and with the aim of ensuring a pleasant and comfortable atmosphere for all our guests. That’s why I particularly regret that the room temperature fell below your expectations and caused discomfort during your stay. At the same time, I would like to encourage you to share any concerns with us during your stay without hesitation. Our team is always here to help and would be more than happy to assist in finding a suitable solution to make your visit as pleasant as possible. Should your travels bring you back to Budapest, we would welcome the opportunity to provide you with a fully satisfying experience. Kind regards, Anna Füzi General Manager

Customer review rating 5.0/5

Florian G. Business - Confirmed reviews ALL

I booked via accor.com website, fast and efficient, I arrived after short ride (less than 10min) from Nyugati train station, I fast checked in and upgraded, thanks to availability, excellent rooms and views over city, very kind hosts helping, excellent breakfast, quick check out. Great!

Dear Florian G., Thank you very much for your kind and detailed feedback. It is always a pleasure to welcome returning guests, and we truly appreciate your continued loyalty to our hotel. We are delighted to hear that your stay with us started smoothly and that you had such a positive experience throughout your visit. It is wonderful to know that you enjoyed the comfort of the room, the beautiful views over the city, and the attentive service from our team. Your generous comments truly mean a great deal to us, and we hope to have the pleasure of welcoming you again on your next visit to Budapest. Warm regards, Anna Füzi General Manager

Customer review rating 2.5/5

Stine R. I. Couples - Confirmed reviews ALL

The location was great. The aircondition in the room made a lot of noise, but did not work, so it was very hot and bad air. We booked the privilege room, but what we tought was a lounge, was just a very small room with a few hours of serving. That was disapointing.

Dear Stine R. I., Thank you for taking the time to share your experience following your recent stay at our hotel. While I am pleased that you appreciated our central location, I sincerely apologize for any inconveniences you encountered during your stay. Guest satisfaction is our top priority, and please rest assured that your comments have been carefully noted as part of our ongoing efforts to enhance the experience for all our guests. Should your travels bring you back to Budapest, we would be delighted to welcome you again and provide an even more enjoyable stay. Warm regards, Anna Füzi General Manager

Other web-users rate our hotel

  • 990 reviews 9.6/10 Location
  • 874 reviews 6/10 Room
  • 704 reviews 8.7/10 Service
  • 17 reviews 4.7/10 WiFi
  • 516 reviews 8.1/10 Breakfast
  • 501 reviews 3.3/10 Comfort
  • 320 reviews 7.8/10 Cleanliness
  • 18 reviews 8.3/10 Wellness Area

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