Mercure Budapest City Center Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 801 reviews

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Mercure Budapest City Center Hotel - Image 1
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Vaci utca 20, NTAK: SZ19000376, szálloda, 1052 BUDAPEST, Hungary

Description

Hotel extras

  • Completely renovated hotel with freshly designed rooms, inspired by Budapest

  • Best location in the heart of the city

  • Brand new Winestone restaurant with unique wine selection

  • Complimentary coffee and tea making facility in the room

  • Free wifi access in the entire area of the hotel

Our accommodation(s)

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Hotel location

Mercure Budapest City Center Hotel

Vaci utca 20, NTAK: SZ19000376, szálloda
1052 BUDAPEST
Hungary

GPS:47.494183, 19.052557

Telephone
Fax +36 1 485 3111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE CITY CENTER

Winestone City Center pairs accessible, regional-inspired cuisine with a creative selection of Hungarian and international wines, in a vibrant and sophisticated setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  801 reviews

Customer review rating 2.5/5

Abdel H. S. Business - Confirmed reviews ALL

1. The reception guys should be more friendly, at night I asked about a sack to put my shoes in, on of the guys replied in an offensive way that there is no sacks. For such an expensive hotel representing Budapest, you should be equipped with such things and be friendly till maximum level. 2. The toilet had a very bad smell, and I needed to discover this by myself, which was the brush that people use to clean the toilet. During check in, these brushes should be replaced because it stinks with time. I think more care should be given to the cleaning quality in the hotel. Also, as I checked in my room, I found some food leftovers on the desk.

Dear Abdel H. S., While receiving feedback of this nature is never easy, we truly appreciate you taking the time to share your thoughts with us. Guest satisfaction is of paramount importance, and we take all comments very seriously, especially when they indicate areas of dissatisfaction. We fully acknowledge the importance of warm, attentive and helpful service, and we sincerely regret that your experience at reception did not meet these expectations. Please be assured that your comments will be addressed with our Front Desk team to ensure a consistently more courteous and hospitable approach towards our guests. We were also concerned to read your remarks regarding the cleanliness of your room, including the issues you experienced with room hygiene and amenities. This is certainly not the standard we strive to maintain, and your feedback has been shared with our Housekeeping team to reinforce attention to detail and prevent such situations in the future. Should your travels bring you back to the city, we would be delighted to welcome you again and provide a stay that exceeds your expectations. Warm regards, Anna Füzi General Manager

Customer review rating 5.0/5

Geoffrey E. Couples - Confirmed reviews ALL

Excellent position but quiet. Never congested in lobby; staff always helpful; especially appreciated the helpful swift and friendly service from Anna. Good sized room and large comfortable bed

Dear Geoffrey E., Thank you very much for your wonderful feedback and for taking the time to share your experience with us. It truly delights us to read that you enjoyed your stay, from our location and peaceful atmosphere to the comfort of your room and the service provided by our team. We are especially pleased to know that our young and talented colleague made such a positive impression with her helpful and friendly service — your kind words will certainly be shared with her and the entire team. Should your travels bring you back to the city, we look forward to welcoming you again on your next visit. Warm regards, Anna Füzi General Manager

Customer review rating 4.0/5

Li C. Couples - Confirmed reviews ALL

The location for the hotel is very good, and the room is pretty spacious as well. The only concern for this stay is the washroom is very badly designed. The bathtub is very uncomfortable to stand due to its narrow design, and the position of the shower knob is very awkward as well. It’s very hard not to hit so many times while showering ….

Dear Li C., Thank you very much for taking the time to share your feedback following your recent stay with us. It is a pleasure to read that you appreciated our central location and found your room spacious and comfortable during your visit. Even though the bathroom layout was not entirely to your preference, we are pleased to know that overall you had a positive stay with us. As a valued member of our ALL loyalty program, your feedback is especially appreciated and will certainly be taken into consideration as part of our ongoing efforts to enhance the guest experience. Should your travels bring you back to Budapest, we truly hope to have the pleasure of welcoming you again. Warm regards, Anna Füzi General Manager

Customer review rating 4.5/5

Andrew T. Couples - Confirmed reviews ALL

Had a 4 night stay had no problems. My wife has celiac and the staff were very helpful arranging gluten free food at breakfast

Dear Andrew T., Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to know that you had a pleasant stay and that everything met your expectations during your time with us. It is particularly rewarding to read that our team was able to accommodate your wife’s dietary requirements at breakfast and provide suitable gluten-free options. Should your travels bring you back to Budapest, we truly hope to have the pleasure of welcoming you again. Warm regards, Anna Füzi General Manager

Customer review rating 4.5/5

Clifford R. Couples - Confirmed reviews ALL

Great location along with a great breakfast.

Dear Clifford R., Thank you for taking the time to share your experience following your recent stay with us. It is a pleasure to read that you enjoyed our excellent location as well as the breakfast selection offered during your stay. As a valued member of our loyalty program, your satisfaction is of utmost importance to us. Your feedback is highly appreciated and will be taken into consideration as part of our ongoing commitment to further enhance our services and guest experience. Should your travels bring you back to this area, we would be honored to host you again. Warm regards, Anna Füzi General Manager

Other web-users rate our hotel

  • 1,001 reviews 9.6/10 Location
  • 881 reviews 6/10 Room
  • 698 reviews 8.7/10 Service
  • 15 reviews 5/10 WiFi
  • 515 reviews 3.6/10 Comfort
  • 511 reviews 8.2/10 Breakfast
  • 319 reviews 7.7/10 Cleanliness

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