ibis Budapest City 3 stars

Customer review rating (ALL Rating) 4.6/5 360 reviews

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Akacfa u. 1-3, NTAK: SZ19000370, szálloda, 1072 BUDAPEST, Hungary

Description

Hotel extras

  • 84 modern guest rooms

  • Parking available

  • Free WiFi

  • Facilities for disabled guests

  • 24/7 bar

Our accommodation(s)

Hotel location

ibis Budapest City

Akacfa u. 1-3, NTAK: SZ19000370, szálloda
1072 BUDAPEST
Hungary

GPS:47.497338, 19.06952

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Enjoy a wide selection of international drinks and beers, along with our 24/7 snack food available at the bar or to take in rooms.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  360 reviews

Customer review rating 3.0/5

Philip M. Couples - Confirmed reviews ALL

Staff are very pleasant and room was clean. However the lack of kettle in the room was very disappointing for us, who enjoy travel and have stayed in many hotels. Other than tap water, you pay for everything. Safe in the room was faulty, and after we were promised a replacement, it didn't happen. One member of staff was a credit however. Ball was really informative and helpful, suggesting places to eat for a start. He is a credit. However, the lack of a working safe and no kettle was an real inconvenience to us. And the heating in the room was 24.1. I tried to reduce it to 19 and it wouldn't change so turned it off and opened the window. Really not good enough.

Thank you for taking the time to share your detailed feedback regarding your stay. We are pleased to hear that you found our staff pleasant and your room clean, and we are especially proud of Bali for providing you with such helpful and informative service. We will be sure to pass on your kind words to him. However, please accept our sincere apologies for the disappointments you experienced. Regarding the kettle, as an Ibis hotel, we follow our brand standards which do not include kettles in the rooms, though we are always happy to assist our guests at the bar. We are truly sorry for the faulty safe and the fact that the promised replacement did not occur; this is not the level of service we aim to provide. We appreciate your honest feedback as it helps us improve. We hope you will give us another opportunity in the future to provide you with a more comfortable stay. Kind regards, László Quality Manager

Customer review rating 5.0/5

Elissavet E. Families - Confirmed reviews ALL

Perfect location. Very clean and warm room. Great breakfast. I totally recommend this hotel.

Thank you very much for your kind recommendation. We are delighted to hear that you enjoyed our perfect location, our clean and warm rooms, and our great breakfast. It was a pleasure to have you with us, and we look forward to welcoming you back to our hotel in the future! Kind regards, László Quality Manager

Customer review rating 1.5/5

Recep C. Families - Confirmed reviews ALL

I used to travel and accomodate in Ibis Hotels. This time I travel with my family and I did not want to get risk and I want to stay in a known and familiar brand I used to know; IBIS Hotels.However, overall impact is not good on me. wrong choice for me and i will not stay again. Normally I feel like that I am at home in IBIS hotels but this time I am suprised. Maybe, it is budapest and a touristic city. But, the hotel is old and furniture is not designed well. Even for liquid soap, unreasonably they attached almost 165 cm . it was disaster for my daughter. They put one extra bad but it did not suit the room. I prefer they did not put it. We are in communication age and they can make a call or during reservation they can ask as an option if I want an extra bad or not. It was totally wrong decison to put a third bad and it was not like shown in the pictures. Another problem room was smelling. We leave windows oper more than 6 hours but smell was still there. MAybe they clean the room after somebody somekes etc; but it was normally not right for my child to sleep that room. We try to decrease our stay in the hotel. Breakfast timing is clear but they can be more gentle. They come and ask us to continue the breakfast in the lobby. This is not right approach. ACCOR made a beautiful favor and application to give free dirnk after membership. But, we realized this second they by reading instructions on the wall. The receptionist did not tell us this during check-in. Hotel stuff see you as a customer, they just focus on the parts if you need to pay; for the rest they helped but it was not kind. I just stayed 2 days with my family and did not want to ruin it. For that reason; I did not leave the hotel and did not discuss with hotel stuff; at the I was in a foreigner country as a guest.

Customer review rating 4.5/5

Bassant A. Friends - Confirmed reviews ALL

Comfortable and very flexible

Thank you very much for your high rating and for your kind words. We are delighted to hear that you found our hotel well located and comfortable. It is especially rewarding to know that you appreciated our flexibility during your stay. We always strive to accommodate the needs of our guests to ensure a pleasant and stress-free experience. We look forward to welcoming you back to our hotel on your next visit to Budapest! Kind regards, László Quality Manager

Customer review rating 5.0/5

Jan T. Business - Confirmed reviews ALL

Great location when traveling to multiple locations within the city widely separated in distance with generous parking lot.

Thank you very much for your positive feedback. We are pleased to read that you found the hotel to look as new and that our location was convenient for traveling to various parts of the city. We are also glad that the spacious parking facilities contributed positively to your stay. We appreciate your comments and hope to welcome you again in the future. Kind regards, László Quality Manager

Other web-users rate our hotel

  • 457 reviews 9.5/10 Location
  • 423 reviews 7.1/10 Room
  • 348 reviews 9.4/10 Service
  • 7 reviews 8.8/10 WiFi
  • 251 reviews 7.7/10 Breakfast
  • 207 reviews 8.5/10 Cleanliness
  • 13 reviews 8.8/10 Bar

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