ibis Budapest City 3 stars

Customer review rating (ALL Rating) 4.5/5 377 reviews

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ibis Budapest City - Image 1
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Akacfa u. 1-3, NTAK: SZ19000370, szálloda, 1072 BUDAPEST, Hungary

Description

Hotel extras

  • 84 modern guest rooms

  • Parking available

  • Free WiFi

  • Facilities for disabled guests

  • 24/7 bar

Our accommodation(s)

Hotel location

ibis Budapest City

Akacfa u. 1-3, NTAK: SZ19000370, szálloda
1072 BUDAPEST
Hungary

GPS:47.497338, 19.06952

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Enjoy a wide selection of international drinks and beers, along with our 24/7 snack food available at the bar or to take in rooms.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  377 reviews

Customer review rating 4.5/5

Cristina U. Business - Confirmed reviews ALL

clean, decent breakfast (little choice and variation)

Thank you very much for your high rating and for sharing your experience. We are delighted to hear that you found our hotel to be very well located and that you were satisfied with the cleanliness of our establishment. We also appreciate your feedback regarding our breakfast. We strive to provide a decent start to the day for our guests, and your comments about the choice and variation are very helpful as we look for ways to improve our services. It was a pleasure having you as our guest, and we hope to welcome you back in the near future! Kind regards, László Quality Manager

Customer review rating 3.0/5

Sebastiano C. Couples - Confirmed reviews ALL

Overall was a good experience, but some details need to be adjusted. We choose the hotel instead of an apartment to have the towels changed everiday. It was not clear if there was a certan timetable to have your room cleaned, but in the end it happened just 2 times in 5 days. In our last day we run out of toilet paper too.

Thank you for sharing your feedback regarding your recent stay with us. We are glad to hear that you had an overall good experience, but we would like to address your concerns regarding the room cleaning and towel changes. Upon reviewing our housekeeping records, we noticed that a "Do Not Disturb" sign was displayed on your door during several days of your stay. Additionally, on one occasion, our staff was directly informed that no cleaning was required. Our housekeeping team is instructed to respect the privacy of our guests when the "Do Not Disturb" sign is visible, which means they cannot enter the room to clean or provide fresh towels at those times. As soon as the sign was removed during your stay, our staff performed a full cleaning and replaced all towels in your room. We apologize if there was any confusion regarding the schedule or if you ran out of supplies on your final day. For future visits, we kindly suggest removing the sign or informing our reception if you wish to have your room serviced every day. We hope to have the opportunity to welcome you back and provide you with a seamless experience. Kind regards, László Quality Manager

Customer review rating 4.5/5

Kemal O. Solo - Confirmed reviews ALL

All very good, quite satisfied except the breakfast should be improved

Thank you very much for your kind feedback regarding your recent stay. We are delighted to hear that you found our staff to be very helpful and that you enjoyed our convenient location. We also appreciate your honest comment regarding our breakfast. We are constantly striving to improve our services, and your feedback is very important for us as we work to enhance our breakfast selection and quality. We have shared your remarks with our restaurant team for their consideration. We look forward to welcoming you back to our hotel in the future for an even better experience! Kind regards, László Quality Manager

Customer review rating 5.0/5

Julia K. Friends - Confirmed reviews ALL

Everyone was helpful, all went well.

Thank you very much for your rating and for your kind feedback regarding your booking experience and stay. We are delighted to hear that everything went well and that you found your stay to be comfortable. It is especially rewarding to receive your praise for our team. We have shared your kind words with Norbert and the rest of our staff, as they are always happy to know that their helpfulness and dedication are appreciated by our guests. Providing excellent service from the moment of booking is our top priority. We look forward to welcoming you back to our hotel in the future! Kind regards, László Quality Manager

Customer review rating 4.0/5

Ashley C. Couples - Confirmed reviews ALL

The ibis was a great location and the staff on check-in desk were absolutely lovely and really helpful. There's no fridge or tea/coffee making facilities in the room so need to be aware of that when booking. The room was extremely hot and we couldn't work the aircon or find a way to cool the room down however we didn't speak to reception so their may have been a way to do this. The tv signal was not great so the English channels did not work well for us which was not a big deal.

Thank you very much for your positive feedback and for your 80-point rating. We are delighted to hear that you found our location excellent and that our reception team was lovely and helpful during your stay. Regarding the room facilities, as an Ibis hotel, we follow our brand standards which do not include fridges or tea and coffee making facilities in the rooms, though our 24-hour bar is always at your service. We are sorry to hear that you found the room temperature uncomfortable and experienced issues with the TV signal. Please note for your next visit that our reception team is available 24 hours a day and would have been happy to assist you with the air conditioning settings or provide a technical solution for the television immediately. We look forward to welcoming you back to our hotel in the future for an even more comfortable stay! Kind regards, László Quality Manager

Other web-users rate our hotel

  • 450 reviews 9.5/10 Location
  • 427 reviews 7/10 Room
  • 348 reviews 9.3/10 Service
  • 7 reviews 7.1/10 WiFi
  • 241 reviews 7.5/10 Breakfast
  • 208 reviews 8.4/10 Cleanliness
  • 13 reviews 8.6/10 Bar

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