Sofitel Dubai The Palm 5 stars

Customer review rating (ALL Rating) 4.6/5 4,059 reviews

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Description

Hotel extras

  • Rooms, suites and furnished residences

  • 6 outdoor swimming pools and private beach

  • Award-winning SPA and rooftop tennis courts.

  • Located on the famous Palm Jumeirah island

  • Offers more than 10 restaurants and bars

Our accommodation(s)

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Hotel location

Sofitel Dubai The Palm

The Palm Jumeirah, East Crescent road
55558 DUBAI
United Arab Emirates

GPS:25.14025, 55.13242

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  4,059 reviews

Customer review rating 4.5/5

Preenay S. Families - Confirmed reviews ALL

Overall very good. Slight hiccup with my room as I booked the 1 bed sea view room but was given a resort view room. This was rectified after the first night. I initially stayed at Sofitel the Palm in 2023. Rooms do need a bit of TLC. Overall though not much else to say other than it is an excellent value for money family resort

Dear Preenay S., Thank you for sharing your feedback regarding your recent stay at Sofitel Dubai The Palm. We are pleased to hear that you found our resort to be an excellent value for money. We appreciate your understanding regarding the initial room mix-up and are glad that it was resolved to your satisfaction. Your comments about the room maintenance will be taken into consideration as we continually strive to enhance our guests' experiences. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Customer review rating 3.0/5

Daniel F. Couples - Confirmed reviews ALL

Hotel is clean and loverly the buffet restaurant let's it down with poor choice and lack of fruit options. Staff are very good but are over the top, being asked if your food is ok 6-8 times while eating is to much. On check in i did experience a bit of a hard sell to upgrade to premium didnt like no as an answer but 1600 egp was a little rich. Had 2 rooms as first was a rubbish view and def not a palm view that I paid for, cant see how you get a palm view on the 1st floor looking a wall and it smelt of mould. 2nd room was a lot better and a higher floor for view.

Dear Daniel F., Thank you for taking the time to share your insights regarding your recent stay at Sofitel Dubai The Palm. Your feedback is invaluable to us, and I appreciate your comments about the cleanliness and overall aesthetics of our hotel. I am glad to hear that you found our hotel to be lovely and that our staff made a positive impression. We strive to provide attentive service, and it is unfortunate that you felt our approach was excessive. Your experience will be shared with our team to ensure we strike the right balance in our guest interactions. I would like to address your concerns regarding the buffet dining experience. While we endeavor to offer a variety of options, I understand that your expectations were not met in terms of the selection and fruit availability. Your feedback will be communicated to our culinary team as we continuously seek to enhance our dining offerings. Regarding your room assignment, I apologize that your initial accommodations did not meet your expectations, particularly in terms of the view. I am pleased to know that the second room provided a more satisfactory experience. We appreciate your understanding and patience as we worked to find a more suitable option for you. As for our premium upgrade options, we aim to provide guests with opportunities that enhance their stay, and I regret that this aspect did not resonate with you. Our staff is trained to respect guests' decisions, and your feedback will contribute to refining our approach in the future. Once again, thank you for your comments. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Customer review rating 5.0/5

Alison S. Families - Confirmed reviews ALL

The apartment was superb and the location stunning, to sit on the balcony and see the views no money could buy. Staff so courteous and nothing too much trouble

Dear Alison S., Thank you for your wonderful feedback regarding your recent stay with us. It is gratifying to know that you found your apartment superb and enjoyed the stunning views from your balcony. Our team is dedicated to providing exceptional service, and I am pleased to hear that their courteousness made a positive impact on your experience. We look forward to welcoming you back for another memorable stay. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Customer review rating 0.5/5

Liu N. Business - Confirmed reviews ALL

deduct money without confirmation. and no response.

Dear Liu N., Thank you for sharing your feedback regarding your recent experience. I sincerely apologize for any confusion caused by the deduction of funds from your account. Please be assured that our team is committed to providing clarity and support, and I encourage you to reach out to our customer service for assistance. Your satisfaction is important to us, and we appreciate your patience as we work to resolve any concerns. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Customer review rating 4.5/5

Anita S. Friends - Confirmed reviews ALL

I had a lovely trip as the hotel staff were extremely accommodating. The majority of the other guests seemed to be staying overnight for a flight transfer.

Dear Anita S., Thank you for sharing your delightful experience at Sofitel Dubai The Palm. We are thrilled to hear that our team made your stay enjoyable with their accommodating service. It is always a pleasure to host guests who are traveling for various purposes, and we appreciate your recognition of the unique atmosphere created by our diverse clientele. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Other web-users rate our hotel

  • 1,859 reviews 9/10 Location
  • 3,196 reviews 7.8/10 Room
  • 10,833 reviews 9.4/10 Service
  • 16 reviews 6.2/10 WiFi
  • 4,200 reviews 9/10 Food
  • 2,202 reviews 9.1/10 Vibe
  • 1,630 reviews 8.4/10 Amenities
  • 1,141 reviews 7.1/10 Cleanliness

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