Novotel Dubai Al Barsha 4 stars

Customer review rating (ALL Rating) 4.1/5 1,565 reviews

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Novotel Dubai Al Barsha, Opposite InsuranceMarket Metro Station, Sheikh Zayed Road, Barsha 1, DUBAI, UAE, 450011, POB 450011 DUBAI, United Arab Emirates

Description

Hotel extras

  • Walking distance to InsuranceMarket Metro Station with easy connectivity across Dubai

  • Minutes from Mall of the Emirates, Sheikh Zayed Road, and key business districts

  • Family‑friendly facilities including Kids Club, outdoor pool, gym, and spa

  • 11 modern meeting rooms ideal for corporate meetings, trainings, and events

Our accommodation(s)

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Hotel location

Novotel Dubai Al Barsha

Novotel Dubai Al Barsha, Opposite InsuranceMarket Metro Station, Sheikh Zayed Road, Barsha 1, DUBAI, UAE, 450011
POB 450011 DUBAI
United Arab Emirates

GPS:25.112416, 55.188687

Telephone
Fax +971 4 304 9100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,565 reviews

Customer review rating 0.5/5

Muhammad K. Couples - Confirmed reviews ALL

House keeping is worst

Customer review rating 2.0/5

Sandeep K. Solo - Confirmed reviews ALL

A very disappointing stay at Novotel Al Barsha, especially considering my Accor Platinum status. I have stayed at Novotel Al Barsha in the past for several days, and my previous experiences were considerably better. Unfortunately, this recent stay was a significant step down in terms of service and recognition of loyal Accor members. As an Accor Platinum member, I expected some recognition of my loyalty and the associated benefits, particularly a room upgrade where available. However, none of the expected Platinum benefits were offered or meaningfully acknowledged. I completely understand that room upgrades are subject to availability. However, when an upgraded room is still available for booking online on the same day, it is very difficult to accept “no availability” as a genuine explanation for not providing the upgrade. If the hotel is able to sell that room to a new booking, it raises a legitimate question about how availability is being assessed for loyal Accor members. What is particularly disappointing is that I have had much better experiences at this very hotel in the past. This stay felt like the hotel has lost the level of service and customer focus that I previously experienced. For a guest with Platinum status who has chosen to stay at the property repeatedly, I would expect considerably better recognition and treatment. Unfortunately, this experience fell well below those expectations. I hope the management reviews how Accor loyalty benefits are being handled at the property and takes meaningful steps to improve the experience for returning and loyal guests.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay at Novotel Al Barsha. We are sincerely sorry to learn that your experience did not meet the standards you have come to expect from us, particularly as a valued Accor Platinum member and a returning guest. We greatly appreciate your continued loyalty and understand your disappointment when the recognition and benefits associated with your status did not meet your expectations. Regarding the room upgrade, we fully appreciate your concern. While upgrades are subject to availability and hotel inventory at the time of arrival, we understand how seeing an upgraded room available for sale online on the same day could understandably lead to questions regarding how availability is assessed for loyalty benefits. We regret that this was not clearly explained to you during your stay. Your feedback regarding the overall recognition of your Platinum status has been shared with our management team for review. We are also reviewing our procedures to ensure that eligible loyalty benefits are consistently identified, communicated, and delivered to our valued members. It is particularly disappointing to hear that this stay was not comparable to the positive experiences you had with us in the past. We truly value your loyalty and would appreciate the opportunity to regain your confidence in Novotel Al Barsha. Thank you again for bringing your concerns to our attention. We hope to welcome you back and provide you with the level of service and recognition you rightly expect from a returning Accor Platinum member. Kind regards, Management Team Novotel Al Barsha

Customer review rating 1.5/5

Kaushikkumar H. B. Friends - Confirmed reviews ALL

It was baffling! I went to hotel to book the room. The guy at reception said they dont have one room available. I was bit surprised but I left the hotel. After coming out, I thought let me check what booking.com is showing. I found room is available. I went back inside, the moment i showed booking.com availability, staff immediately said room is available and started blabbering about some category etc. I was soooo surprised that you will turn the business away. I had to force you guys to accept walkin business where you wouldn’t even need to share revenue with brokers. I genuinely would like to understand for my a academic interest as to why would anybody turn business away in these times

Customer review rating 1.5/5

Parth R. D. D. Solo - Confirmed reviews ALL

The property requires maintenance. There was only one socket that supported international pins, and that too was not working. Both the sockets beside the bed were not working. The carpet and chair covers seemed like they were cleaned ages ago, and the furniture is also worn out. There were stains on the bathtub.

Customer review rating 0.5/5

Kiran C. A. C. A. Business - Confirmed reviews ALL

the tv wasn’t working at all the laundry was extremely expensive the breakfast buffet has so less things the housekeeping was horrible except bed they didn’t make or set anything

Dear Guest , Thank you for taking the time to share your feedback with us. We sincerely apologize that your stay did not meet your expectations. We are particularly sorry to hear about the issues you experienced with the bathroom, including the leaking, non-functioning exhaust fan and lack of a proper wiper. We also regret that the dryer, room size, television, housekeeping service, breakfast selection, and laundry charges did not meet the standards you expected from us. Your comments have been shared with the relevant departments for immediate review and corrective action. We take your feedback seriously, as maintaining our facilities and providing a comfortable and pleasant experience for our guests is very important to us. We truly regret the inconvenience caused during your stay and hope you will consider giving us another opportunity to provide you with the experience you deserve. Kind regards, Kseniya Mamedova Cluster Front Office Manager Novotel Dubai Al Barsha and Aparthotel Adagio Premium Dubai Al Barsha

Other web-users rate our hotel

  • 1,233 reviews 9.7/10 Location
  • 2,630 reviews 7.9/10 Room
  • 4,807 reviews 9.3/10 Service
  • 28 reviews 7.8/10 WiFi
  • 1,703 reviews 8.1/10 Cleanliness
  • 901 reviews 8.2/10 Breakfast
  • 120 reviews 9.7/10 Wellness Area

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