Novotel Edinburgh Park 4 stars

Customer review rating (ALL Rating) 4.6/5 1,688 reviews

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15 Lochside Avenue, SAT NAV USE HOTEL NAME, Hermiston Gait Retail Park, EH12 9DJ EDINBURGH, United Kingdom

Description

Hotel extras

  • Convenient hotel with ample parking and adjacent transport options

  • Premium leisure facilities with pool, gym, sauna and steam room

  • Just 4 km from Edinburgh Airport and 7 km from Royal Highland Centre

  • Contemporary meeting space with modern A/V for up to 180 people

  • Easy access to Murrayfield Stadium via the adjacent tram line

Our accommodation(s)

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Hotel location

Novotel Edinburgh Park

15 Lochside Avenue, SAT NAV USE HOTEL NAME, Hermiston Gait Retail Park
EH12 9DJ EDINBURGH
United Kingdom

GPS:55.92657, -3.310871

Telephone
Fax +44 131 446 5610

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Paolozzi Beer & Kitchen

Please your palate at Paolozzi Beer and Kitchen with our varied menu of simple yet authentic dishes from around the world and just down the street. Our on-site restaurant provides a casual setting for dining with family and drinks with colleagues alike.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,688 reviews

TripAdvisor Rating  4.2/5  3,692 reviews

Certificate of excellence 2025

Customer review rating 3.5/5

Abhinav M. Couples - Confirmed reviews ALL

The Hotel and the location is excellent but we were provided the room with accessibility features with a big chair in the shower area leaving hardly any space to stand. Is it standard for all rooms. Also, being an Accor Silver member, the Priority Check IN and Early check In was not offered.

Dear Abhinav, Thank you for sharing your feedback and for choosing to stay with us. We truly appreciate your loyalty as an Accor Silver member. Regarding the room, the one you stayed in was indeed the type you had booked. On that occasion, we unfortunately did not have any other room category available for an upgrade. We understand that the accessibility features may not have been what you expected, and we’re sorry for any inconvenience this caused. As for early check-in, we do offer this service; however, it is subject to availability on the day of arrival. We regret that we were unable to accommodate this request during your stay. Your comments are valuable to us, and we hope to have the opportunity to welcome you back for a more comfortable experience in the future. Best regards, Ciprian

Customer review rating 4.5/5

F. J. R. D. Couples - Confirmed reviews ALL

Very pleasant stay in a good location, with plenty of options to get to around Edinburgh City and its surroundings

Dear F. J. R. D., Thank you so much for taking the time to share your feedback with us, regarding your recent stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback; I will share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to improve the quality of our services. Furthermore, may I kindly request that you share this review on our Google page as well? It would only take a few moments of your time, and I can assure you that our entire team, including myself, would deeply appreciate it. Google reviews are crucial for us to increase our visibility and spread the word about our exceptional hotel. Please find the link to our Google page below: https://bit.ly/3O4dJFJ Once again, thank you for your support and for choosing Novotel Edinburgh Park. We look forward to serving you again soon. Best regards, Alexandru Sfarlea Assistant Front Office Manager | Novotel Edinburgh Park Hotel

Customer review rating 3.5/5

Jill J. Couples - Confirmed reviews ALL

2 days prior to arrival received an email checking if breakfast was required which I had already booked. Pressed to accept and noticed the price had gone lower. At check-in questioned and was told no the original price stood after waiting 30 mins for an answer and backwards and forwards to the front desk. Not very customer service friendly and why send an email with a lower price and then back track. If anyone is booking, book without breakfast and then 2 days prior to arrival add at the lower rate. The amount is only £17 however its the principle.

Dear Jill, thank you for your visit and feedback. If you have the time, please do not hesitate share with me the e-mail where you saw discounted breakfast price - I will investigate it further. We did not change breakfast prices in the hotel, it could have been any of our distribution partner which case I would to address it to make sure they do not mislead our guests. We are so sorry and thank you for bringing this to our attention. We hope to welcome you again soon and for an excellent stay. Kind regards, Attila H6…

Customer review rating 4.0/5

Pamela A. Friends - Confirmed reviews ALL

Apart from the awful sweatie smell of feet in room 146 ...everything was satisfactory. A fresh room requires the windows to be open on first entry. That was no new carpet smell...that was perspiration from rotten feet of the previous person who used the room. Otherwise all.was fine...

Thank you Pamela for your review. We are sorry that there was an unpleasant smell in the room, please know that we have shared your comments with our Housekeeping team. It is extremely important to us to follow up on guest feedback, as we are striving to improve the quality of our services. Sincerely, Daniela Front Office Manager

Customer review rating 4.5/5

Loupas E. Business - Confirmed reviews ALL

Ana and Marcus are the best!

Dear Loupas E., Thank you for taking the time to provide feedback regarding your recent stay with us. As a member of our loyalty programme, ALL, your feedback holds a special value to us, and we appreciate your willingness to complete the survey. We're delighted that you've chosen us from the various choices in Edinburgh, and it brings us joy to know that you enjoyed your stay with us. Your positive feedback matters, as we consistently strive to deliver outstanding hospitality and craft unforgettable guest experiences. If it’s not too much trouble, would you mind sharing your review on TripAdvisor or Google? That would only take two minutes and I can assure you, Ana, Marcus and rest of the team, would really appreciate it. TripAdvisor and Google helps us to gain visibility and spread the word about our lovely hotel. Please find the link to our TripAdvisor page below: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Please find the link to our Google page below: https://bit.ly/3O4dJFJ Other than that, we hope to have the pleasure of welcoming you back again in the near future! Best regards, Alexandru Sfarlea Assistant Front Office Manager | Novotel Edinburgh Park Hotel

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Other web-users rate our hotel

  • 1,990 reviews 9/10 Location
  • 1,840 reviews 8.3/10 Room
  • 2,195 reviews 9.1/10 Service
  • 31 reviews 8.4/10 WiFi
  • 934 reviews 8.7/10 Cleanliness
  • 752 reviews 8.3/10 Breakfast
  • 566 reviews 8.6/10 Pool
  • 536 reviews 8.8/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.