Novotel Edinburgh Park 4 stars

Customer review rating (ALL Rating) 4.6/5 1,723 reviews

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Description

Hotel extras

  • Convenient hotel with ample parking and adjacent transport options

  • Premium leisure facilities with pool, gym, sauna and steam room

  • Just 4 km from Edinburgh Airport and 7 km from Royal Highland Centre

  • Contemporary meeting space with modern A/V for up to 180 people

  • Easy access to Murrayfield Stadium via the adjacent tram line

Our accommodation(s)

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Hotel location

Novotel Edinburgh Park

15 Lochside Avenue, SAT NAV USE HOTEL NAME, Hermiston Gait Retail Park
EH12 9DJ EDINBURGH
United Kingdom

GPS:55.92657, -3.310871

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PAOLOZZI BEER AND KITCHEN

Please your palate at Paolozzi Beer and Kitchen with our varied menu of simple yet authentic dishes from around the world and just down the street. Our on-site restaurant provides a casual setting for dining with family and drinks with colleagues alike.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,723 reviews

Customer review rating 4.5/5

Steffen K. Families - Confirmed reviews ALL

We were very happy with our stay

Thank you, Steffen, for leaving such wonderful comments for us. It truly makes us happy that you enjoyed your stay with us, hopefully there will be many more! Haste ye back, Sincerely Daniela Front Office Manager

Customer review rating 5.0/5

Pratip M. Families - Confirmed reviews ALL

All excellent, no issues at all

Dear Pratip, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to also leave a comment on TripAdvisor. I know our Team will appreciate this. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html Thank you again for sharing your experience, and we hope to Welcome you back again on your next trip to Edinburgh. Warm Regards, Daniela Front Office Manager

Customer review rating 3.0/5

Fran F. Families - Confirmed reviews ALL

Quite dissapointed we have been regular visitors not that sure i will be back tho. Barking dogs staying in hotel. We were located at rear of property train tram line kept me awake & my hair drier burt out n i have very short hair after only 5 mins there were sparks coming from it and two days later still not removed from our room it was a fire hazzard and the maintenance girl was non fussed. Also the pool area smelled of raw sewerage not sure if there were drainage issues? Not our usual experience at all:(

Dear Fran, Thank you for taking the time to share your comments regarding your stay with us. I am so sorry that this time you did not have your usual excellent experience. I can understand how the points that you are mentioning had a negative impact on your stay. This does not sound like us at all. Did you get the chance to report these issues to our reception team while you were still staying with us? This is highly critical as it gives us the chance to try and find solutions for you. I really hope that you give us another chance in the future, and please accept my apologies for this recent stay. All your comments have been noted. Sincerely, Daniela Front Office Manager

Customer review rating 2.5/5

Claire F. Business - Confirmed reviews ALL

Can only imagine it was a busy night and I got there late, room smelled like it hadn’t been used or cleaned for a long time. Usually get a room with a nespreeso machine but just Nescafé. Not a good stay this time but breakfast was ok

Dear Claire, Thank you for your review. I am so sorry that, this time, we were not able to impress you, and that you experienced an issue in the room as you are reporting that the room had an unpleasant smell upon check-in. I would like to know, just for me to have a few more details, did you report this to our reception desk? We are here 24/7 and always happy to try and find solutions and alternatives should a room be not suitable. Please know that I have shared you feedback with our Housekeeping team. Apologies from the staff at Novotel Edinburgh Park. We hope you give us another chance to serve you better in the future. Sincerely, Daniela Front Office Manager

Customer review rating 2.0/5

Brian G. Couples - Confirmed reviews ALL

I have stayed at this hotel a number of times and they have always been great. And as a Gold member you usually get early check in or room upgrades etc, however this time, room wasn’t available and no upgrade, nor the usual friendly service.

Dear Mr G., we are so sorry that your recent stay did not meet your expectation. Please accept our apologies. While we do everything we can to offer early check in or upgrade, unfortunately we do not always have the opportunity, mainly during high seasons and school holidays. Our hotel is fully booked, guests are enjoying their stays to last minute, asking for late check outs in the same time. We simply do not have room available to clean and accommodate early check ins, because guests from yesterday are still in rooms. We face similar challenge with higher category rooms, guests booked and pay supplement for premium rooms, we simple did not have any available for free upgrade. We fully understand your expectation as Gold member, yet, time to time, hotels may not have any solution to meet it, completely outside of their control. Thank you once again for your visit, we hope we will have better opportunity to offer you free benefits the next time you may stay with us. Kind regards, Attila

Other web-users rate our hotel

  • 1,989 reviews 9/10 Location
  • 1,837 reviews 8.2/10 Room
  • 2,138 reviews 9.1/10 Service
  • 32 reviews 8.7/10 WiFi
  • 957 reviews 8.7/10 Cleanliness
  • 808 reviews 8.4/10 Breakfast
  • 569 reviews 8.7/10 Pool
  • 547 reviews 5.1/10 Value

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