Novotel London Paddington 4 stars

Customer review rating (ALL Rating) 4.3/5 2,112 reviews

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Description

Hotel extras

  • Swimming pool, sauna and fitness centre

  • 15-minute link to Heathrow Airport via Heathrow Express and link to Elizabeth line

  • 206 modern guest rooms and 11 disabled accessible rooms

  • 11 meeting rooms with high quality facilities and free Wi-Fi

  • Short walk to Hyde Park and Kensington Gardens

Our accommodation(s)

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Room 1

Hotel location

Novotel London Paddington

3 Kingdom Street, Sheldon Square, Paddington
W2 6BD LONDON
United Kingdom

GPS:51.519046540144, -0.1825473208714

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

No.3 Restaurant

Welcome to No.3 Restaurant & Bar at Novotel London Paddington. Indulge in our stylish, vibrant bar and restaurant serving international cuisine with a colourful variety of beverages.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,112 reviews

Customer review rating 4.5/5

Franciscus S. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Kerianne W. Families - Confirmed reviews ALL

Dear Kerianne, Thank you for taking the time to share such a wonderful review of your recent stay with us. I am delighted to hear that you enjoyed our location and the beautiful surroundings, with Paddington Station just a short walk away providing excellent transport links across London. It is also fantastic to know that you found the hotel spotless and that our team made you feel genuinely welcome throughout your stay. I was especially pleased to read that we could play a small part in celebrating your birthday. It is wonderful to know that the cake and card were appreciated, and that the thoughtful message from our team helped make your occasion even more memorable. I am delighted that you enjoyed your newly renovated room and appreciated its stylish and modern design. It is also lovely to hear that you found our bar and restaurant areas inviting and comfortable. Your comments regarding breakfast are particularly appreciated. We take great pride in offering a wide selection to cater for different tastes and dietary preferences, so it is rewarding to know that you considered it one of the best breakfasts you have experienced. I hope you also had the opportunity to enjoy our leisure centre facilities, including the swimming pool, sauna and steam room, during your stay. Thank you once again for your kind feedback. We truly appreciate your support and look forward to welcoming you back for another memorable stay in London. Warm regards, Ihjas Abdulla Guest Experience Manager

Customer review rating 5.0/5

Victoria W. Families - Confirmed reviews ALL

Dear Victoria, Thank you for taking the time to share your feedback following your recent stay with us. I am delighted to hear that you had a lovely stay and found the hotel to be clean, comfortable and welcoming throughout. It is particularly pleasing to know that you enjoyed our swimming pool, which is a popular feature for guests looking to relax and unwind during their visit. I am also pleased that you appreciated our breakfast area and found it an attractive setting to start the day. Creating a comfortable and enjoyable breakfast experience is something our team takes great pride in. I hope you were also able to make use of our leisure centre facilities, including the sauna and steam room, during your stay. Thank you once again for your kind comments. We look forward to welcoming you back to the hotel in the near future. Warm regards, Ihjas Abdulla Guest Experience Manager

Customer review rating 5.0/5

Mary B. D. Families - Confirmed reviews ALL

Dear Mary, Thank you for taking the time to share your feedback. I am delighted to hear that you found our hotel to be family friendly and that our location near Paddington Station was convenient for your visit. Being so well connected to London's transport network while situated in a quieter area is something many of our guests appreciate. It is wonderful to know that you and your family enjoyed your stay with us. I also hope you had the opportunity to make use of our leisure facilities, including the swimming pool, sauna, and steam room. Thank you once again for your kind comments. We truly appreciate your feedback and look forward to welcoming you and your family back in the future. Warm regards, Ihjas Abdulla Guest Experience Manager

Customer review rating 4.0/5

Angelique R. Families - Confirmed reviews ALL

Dear Angelique, Thank you for taking the time to share your feedback. I am delighted to hear that you enjoyed our convenient location and received friendly service from our team. It is also pleasing to know that, despite the challenges you encountered, you would consider staying with us again. Please accept my sincere apologies regarding the condition of the carpet in your initial room. This is certainly not the standard we aim to provide, and I am sorry for the inconvenience caused. I am pleased that our team was able to move you to a cleaner room on the 11th floor and help make the remainder of your stay more comfortable. As you mentioned, we are currently undertaking a refurbishment programme to enhance our guest experience, and we greatly appreciate your understanding during this period. We are excited about the improvements being made and look forward to sharing them with our guests. I also hope you had the opportunity to enjoy our leisure facilities, including the swimming pool, sauna, and steam room, during your stay. Thank you once again for your valuable feedback. We look forward to welcoming you back on your next visit to London. Warm regards, Ihjas Abdulla Guest Experience Manager

Other web-users rate our hotel

  • 1,423 reviews 9.5/10 Location
  • 1,728 reviews 6/10 Room
  • 1,664 reviews 8.8/10 Service
  • 14 reviews 8.5/10 WiFi
  • 784 reviews 8.9/10 Breakfast
  • 639 reviews 6.4/10 Cleanliness
  • 278 reviews 5.6/10 Value
  • 265 reviews 6.9/10 Pool

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