ibis Styles York Centre 3 stars

Customer review rating (ALL Rating) 4.5/5 237 reviews

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77 The Mount, YO24 1BN YORK, United Kingdom

Description

Hotel extras

  • Very close to York Racecourse and historic York Centre

  • Family and accessible stays available- rooms sleep up to 4

  • Newly renovated in 2025 - check out our new rooms and on-site bar

  • Bag yourself a bargain at York Designer Outlet - just 15 minutes away by bus

  • Electric vehicle charging and parking available

Our accommodation(s)

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Hotel location

ibis Styles York Centre

77 The Mount
YO24 1BN YORK
United Kingdom

GPS:53.953453, -1.094191

Telephone
Fax +44 1904 621224

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  237 reviews

Customer review rating 3.5/5

Pui N. C. Friends - Confirmed reviews ALL

Good location. Comfortable bedroom. Clean.

Dear Guest, Thank you for your feedback. We appreciate your comments regarding the comfort and cleanliness of your room, as well as our central location. Your insights are valuable to us, and we look forward to enhancing our guests' experiences in the future. Best regards, ibis Styles York Centre

Customer review rating 1.0/5

Jovelyn W. Families - Confirmed reviews ALL

The check-in process was disappointing and set the tone for our stay. Despite being asked for identification, the receptionist was unable to locate our reservation because she was searching under the wrong surname. We had booked two rooms, yet only one room was initially allocated to us and we had to point out the error ourselves. There were also issues with our breakfast entitlement, which was included in our booking but was not recognised at check-in. In addition, my Accor Gold status was not acknowledged, and I was not offered any of the usual benefits or upgrades associated with the membership. This gave the impression that the staff may not have been adequately trained on both reservation handling and loyalty programme recognition. Later, while having drinks at the bar, I waited to be served as the staff member was assisting at reception, which was understandable. She acknowledged me and indicated that I would need to wait. However, after waiting for quite some time without service, I returned to my table. Given that she had seen me waiting at the bar, I expected she might come over to ask if I still needed assistance once she became available, but instead both reception staff appeared to be engaged in conversation. As someone who also works in the hotel industry, I found these service shortcomings disappointing and indicative of a need for further staff training, particularly in guest service and attention to detail. On a positive note, the breakfast was very good and was one of the highlights of our stay.

Dear Guest, Thank you for your feedback regarding your recent experience at ibis Styles York Centre. I sincerely apologize for the challenges you encountered during your check-in process and the subsequent service issues. It is concerning to hear that your reservation was not handled correctly, and I appreciate you bringing this to our attention. We strive to ensure that our staff is well-informed and equipped to recognize our guests’ needs, particularly regarding loyalty programs and entitlements. I am also sorry to hear about the delay you experienced at the bar. While our team aims to provide timely service, it is clear that we fell short in this instance. Your observations regarding staff training are noted, and it is an area we continuously evaluate to enhance our guests' experiences. On a positive note, I am glad to hear that you enjoyed our breakfast offerings, and I hope this contributed positively to your stay. Thank you for your understanding, and I hope you will consider giving us another chance in the future. Best regards, ibis Styles York Centre

Customer review rating 5.0/5

Helen N. Couples - Confirmed reviews ALL

Lovely hotel. The room was lovely and clean . The staff were lovely on the reception desk and as we were there for our 40th wedding anniversary they had decorated the room with balloons and red petals on the bed. It is ideally placed for a walk from the railway station and getting in to the centre of York. Will definitely back to stay and would recommend to family and friends.

Dear Guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel lovely and clean, and that our team made your 40th wedding anniversary special with thoughtful decorations. It is wonderful to know that you appreciated our convenient location as well. Your recommendation to family and friends means a great deal to us, and we look forward to welcoming you back in the future. Best regards, ibis Styles York Centre

Customer review rating 4.0/5

Sergiu S. Families - Confirmed reviews ALL

Good location, 10 minutes from the train station and 15 minutes from the city center. Comfortable rooms, spacious enough for three people. Decent breakfast (european and english). Gluten-free bread was available upon request, unfortunately there were very few other gluten-free options (grilled tomatos, mushrooms sautéed), but the staff was kind and prepared for us fried egs. Also very good expresso at the breakfast.

Dear Guest, Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and the rooms comfortable for your group. We appreciate your comments about our breakfast offerings, and we will certainly consider your suggestions for expanding gluten-free options to better accommodate our guests' needs We do have a large amount of cereals and hot food gluten free. It is wonderful to know that our staff made a positive impression by providing assistance during breakfast. Thank you once again for your review. We look forward to welcoming you back in the future. Best regards, ibis Styles York Centre

Customer review rating 4.0/5

Ruth C. Couples - Confirmed reviews ALL

Comfortable bed and quiet good sized room. Lighting a bit dim. Shower gel in awkward place when using shower

Dear Guest, Thank you for your feedback regarding your stay. We are pleased to hear that you found your room comfortable and enjoyed the quiet atmosphere. We will take note of your comments regarding the lighting and the shower gel placement for future improvements. Goodbye and best regards, ibis Styles York Centre

Other web-users rate our hotel

  • 1,387 reviews 8.5/10 Location
  • 1,594 reviews 7.2/10 Room
  • 1,185 reviews 9.1/10 Service
  • 11 reviews 9.5/10 WiFi
  • 760 reviews 8.9/10 Breakfast
  • 719 reviews 8.4/10 Cleanliness
  • 345 reviews 9.4/10 Vibe
  • 123 reviews 8.8/10 Bar

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