Sofitel London Heathrow 5 stars

Customer review rating (ALL Rating) 4.5/5 14,618 reviews

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Sofitel London Heathrow - Image 1
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Terminal 5, London Heathrow Airport, TW6 2GD LONDON, United Kingdom

Description

Hotel extras

  • The only hotel with direct access to Heathrow Terminal 5 via a 5 minutes covered walk way.

  • Direct connection to Canary Wharf within a hour via Elizabeth Line

  • 45 purpose built meeting rooms including the largest ballroom in Heathrow.

  • Best Airport Hotel by Business Traveller UK 2024

  • Rosette-winning restaurants, La belle Époque and Vivre

Our accommodation(s)

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Hotel location

Sofitel London Heathrow

Terminal 5, London Heathrow Airport
TW6 2GD LONDON
United Kingdom

GPS:51.4735, -0.4915

Telephone
Fax +44 20 8757 7701

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  14,618 reviews

Customer review rating 5.0/5

Christopher W. T. Solo - Confirmed reviews ALL

Ever time I stay, which is often, I am always impressed by the extremely professional service offered, more the highly recommended!

Dear Christopher W. T., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Customer review rating 5.0/5

Susan G. Solo - Confirmed reviews ALL

Whether you're exhausted or just cannot sleep, Sofitel's beds are such a comfort for the transient traveller. Every time I stay I am just so relieved I chose this hotel and no other!

Dear Susan G., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Customer review rating 4.5/5

Suzanne R. Families - Confirmed reviews ALL

The Sofitel Heathrow didn't disappoint - it was an oasis of calm. Spotlessly clean, friendly check in staff and the Reception area was beautiful. Our room was compact, well appointed and a fantastic bathroom. We ate in the Vivre restaurant where the food was great and the open style kitchen made it feel very elevated. Highly recommend the hotel as it made the night before our early flight the next day a treat!

Dear Suzanne R., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Customer review rating 2.5/5

Sean H. Families - Confirmed reviews ALL

Smooth check in and quick room allocation. I was disappointed that there was no cot set up in our room as I had requested my email when I had booked my stay.

Dear Sean H., Thank you for sharing your feedback. I am pleased to hear that you experienced a smooth check-in and prompt room allocation. However, I sincerely apologise that the baby cot requested in advance was not prepared in your room upon arrival. This should have been arranged prior to your arrival, and I fully appreciate the inconvenience caused. Your comments have been shared with our Front Office and Housekeeping teams to ensure better coordination of guest requests. Thank you once again for your feedback, and we hope to welcome you and your family back soon. Sincerely, Guest Relations Team

Customer review rating 5.0/5

C. N. P. C. Business - Confirmed reviews ALL

Every single thing you want as a business traveller is taken perfect care of

Dear C. N. P. C., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Other web-users rate our hotel

  • 4,773 reviews 9.3/10 Location
  • 9,075 reviews 7.6/10 Room
  • 7,997 reviews 8.4/10 Service
  • 189 reviews 4.2/10 WiFi
  • 2,132 reviews 8/10 Cleanliness
  • 1,987 reviews 4/10 Value
  • 1,272 reviews 7.9/10 Breakfast
  • 7 reviews 0/10 Sustainability

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