Sofitel London Heathrow 5 stars

Customer review rating (ALL Rating) 4.6/5 15,296 reviews

Best price
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Terminal 5, London Heathrow Airport, TW6 2GD LONDON, United Kingdom

Description

Hotel extras

  • The only hotel with direct access to Heathrow Terminal 5 via a 5 minutes covered walk way.

  • Direct connection to Canary Wharf within a hour via Elizabeth Line

  • 45 purpose built meeting rooms including the largest ballroom in Heathrow.

  • Best Airport Hotel by Business Traveller UK 2024

  • Rosette-winning restaurants, La belle Époque and Vivre

Our accommodation(s)

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Hotel location

Sofitel London Heathrow

Terminal 5, London Heathrow Airport
TW6 2GD LONDON
United Kingdom

GPS:51.4735, -0.4915

Telephone
Fax +44 20 8757 7701

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  15,296 reviews

TripAdvisor Rating  4.6/5  22,047 reviews

Certificate of excellence 2025

Very good

TripAdvisor rating 5.0/5

David R TripAdvisor review

Very friendly and helpful staff and clean rooms. The food was nice too. All the staff wanted to help us and we're happy to.

KIDS UNWELCOME

TripAdvisor rating 1.0/5

laurajI9883OV TripAdvisor review

KIDS CANNOT GO IN POOL FYI. Not clear on site, States they can, but cannot - try explaining that to two excited kids who believed they were going swimming.

Dear laurajl9883OV, Thanks for your constructive feedback, please note that the hotel does not have a swimming pool. Within our spa wet facilities there is a large Jacuzzi, the opening times and general information including full age details for all users are clearly listed on our website (https://www.sofitelheathrow.com/spa-fitness/). Your comments are must appreciated and we look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

Fun, kind, warm.

TripAdvisor rating 5.0/5

Zac E TripAdvisor review

One thing that stood out for me was the very kind waiter , Anish. He always has a smile and delivers service making you feel welcomed and well accommodated.

Dear Zac E, Thank you for sharing your kind words. We are delighted that Anish made you feel so welcomed and well looked after. Recognising such warm, attentive service is truly appreciated and reflects our team’s dedication to genuine hospitality. We look forward to welcoming you back to Sofitel London Heathrow. Kind regards Mohammed Serhan Hotel Manager

Sofitel executive lounge

TripAdvisor rating 5.0/5

ElizabethJ372 TripAdvisor review

Excellent attentive service, especially from Sujeewa. Warm snacks very very tasty and accompanied by a good cold buffet and selection of drinks.

Dear Elizabeth, Thank you for sharing your kind feedback. We are delighted that you enjoyed the attentive service and the warm snacks alongside the cold buffet and drinks. Your recognition of Sujeewa is greatly appreciated, and we will gladly share your compliments with our colleague. Delivering refined, thoughtful hospitality is central to our ethos. We look forward to welcoming you back to Sofitel London Heathrow. Kind regards Mohammed Serhan Hotel Manager

Very convenient for LHR

TripAdvisor rating 5.0/5

bobby b TripAdvisor review

Attentive staff who helped with my disabled dad. Many thanks to Marilon in the restaurant for her consideration. Very convinent for terminal 5 LHR.

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Other web-users rate our hotel

  • 4,915 reviews 9.3/10 Location
  • 9,451 reviews 7.8/10 Room
  • 8,328 reviews 8.3/10 Service
  • 121 reviews 4.8/10 WiFi
  • 2,248 reviews 8.1/10 Cleanliness
  • 2,034 reviews 4.3/10 Value
  • 1,433 reviews 8/10 Breakfast
  • 1,074 reviews 5.6/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.