Sofitel London Gatwick 4 stars

Customer review rating (ALL Rating) 4.5/5 9,561 reviews

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North terminal, Gatwick Airport, West Sussex, RH6 0PH CRAWLEY, United Kingdom

Description

Hotel extras

  • PLANET 21 represents our commitment to sustainability.

  • All-day dining available from 4 restaurants and 2 bars

  • 11 purpose built meeting rooms catering up to 300 guests

  • Directed connected to Gatwick North Terminal via a 5 minutes covered walkway

  • Classic, Superior and Family Rooms including Club Lounge Access and Runway Views

Our accommodation(s)

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Room 1

Hotel location

Sofitel London Gatwick

North terminal, Gatwick Airport, West Sussex
RH6 0PH CRAWLEY
United Kingdom

GPS:51.161121, -0.176867

Telephone
Fax +44 1293 555037

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  9,561 reviews

Customer review rating 2.5/5

Joanne F. Families - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback and for choosing Sofitel London Gatwick. We are pleased to know you enjoyed the welcoming service, convenient location, and the ease of our car drop service. We are genuinely sorry to learn that your rest was not as comfortable as it should have been. Providing a restful night’s sleep is central to our standards, and we regret that this aspect fell short during your visit. We appreciate your insights, as they help us uphold the experience our guests expect. We hope to have the opportunity to better serve you on a future stay. Warm Regards, Sofitel London Gatwick Team

Customer review rating 5.0/5

Janette W. Couples - Confirmed reviews ALL

Dear Guest, Thank you for sharing such a positive rating and feedback. We are delighted to know that you enjoyed a restful stay, attentive service, comfortable bedding, and satisfying dining before your travels. Providing a seamless and relaxing experience is at the heart of our service philosophy, and it is wonderful to know this was reflected in your visit. We look forward to welcoming you back on your next journey. Warm Regards, Sofitel London Gatwick Team.

Customer review rating 5.0/5

William M. Business - Confirmed reviews ALL

Dear Guest, Thank you for sharing such a glowing review and for your continued loyalty when travelling through Gatwick. We are delighted to know your experiences with our reception and wider team have consistently been positive. Providing dependable comfort and service is central to our ethos, and it is wonderful to know this resonates on each stay. Your perfect rating is truly appreciated. We look forward to welcoming you back to Sofitel London Gatwick on your next journey. Warm Regards, Sofitel London Gatwick Team.

Customer review rating 4.5/5

Jane A. Couples - Confirmed reviews ALL

Dear Guest, Thank you for sharing such positive feedback about your recent stay with us. We are delighted to know you enjoyed the convenience of our location, the comfort of your room, and the amenities available on site. It is wonderful to hear that elements such as our shower facilities and in-house dining contributed to a relaxing experience. Your remarks reflect the service and comfort we strive to deliver for every stay. We look forward to welcoming you back on your next visit to Gatwick. Warm Regards, Sofitel London Gatwick Team.

Customer review rating 4.5/5

Jay E. Business - Confirmed reviews ALL

Dear Guest, Thank you for sharing your positive experience and for rating your stay so highly. We are delighted to know your visit was excellent overall. Your recognition of the Executive Lounge team is greatly appreciated, and we are especially pleased to hear that Margo made a memorable difference. Delivering attentive, refined service is central to our hospitality, and feedback like yours encourages our team. We look forward to welcoming you back on your next visit to the airport. Warm Regards, Sofitel London Gatwick Team.

Other web-users rate our hotel

  • 5,324 reviews 9.5/10 Location
  • 8,644 reviews 8.4/10 Room
  • 6,914 reviews 8.5/10 Service
  • 51 reviews 7.6/10 WiFi
  • 4,993 reviews 7.7/10 Comfort
  • 2,467 reviews 8.6/10 Cleanliness
  • 1,681 reviews 5.1/10 Value
  • 1,131 reviews 7.7/10 Breakfast

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