Sofitel London Gatwick 4 stars

Customer review rating (ALL Rating) 4.5/5 8,896 reviews

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North terminal, Gatwick Airport, West Sussex, RH6 0PH CRAWLEY, United Kingdom

Description

Hotel extras

  • PLANET 21 represents our commitment to sustainability.

  • All-day dining available from 4 restaurants and 2 bars

  • 11 purpose built meeting rooms catering up to 300 guests

  • Directed connected to Gatwick North Terminal via a 5 minutes covered walkway

  • Classic, Superior and Family Rooms including Club Lounge Access and Runway Views

Our accommodation(s)

Hotel location

Sofitel London Gatwick

North terminal, Gatwick Airport, West Sussex
RH6 0PH CRAWLEY
United Kingdom

GPS:51.161121, -0.176867

Telephone
Fax +44 1293 555037

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  8,896 reviews

TripAdvisor Rating  4.4/5  13,105 reviews

Certificate of excellence 2024

Receptions at an airport

TripAdvisor rating 5.0/5

David Z TripAdvisor review

The hotel receptionist Tundi is so welcoming and friendly nothing is too much The rest of the team are also so unflappable even when a guest books the wrong day to stay The Sofitel at Gatwick is great

Excellent service from Gurdeep

TripAdvisor rating 5.0/5

nolans580 TripAdvisor review

I would like to leave a very positive review for our server Gurdeep, who provided outstanding service throughout my visit. He was friendly, attentive, and professional from start to finish, creating a relaxed and welcoming atmosphere. Gurdeep was knowledgeable, efficient, and always on hand without being intrusive, ensuring our drinks were topped up and that everything was exactly as we wanted. Meals were delivered promptly, presented beautifully, and any questions were answered with a smile. He has pride in his role and genuinely cares about the customer experience. His excellent service made my meal even more enjoyable, and I wouldn’t hesitate to recommend him. A real credit to the establishment. --- If you’d like, I can make it more formal, more casual, or tailor it to a specific venue or name.

Dear Nolan S, Thank you for sharing such generous feedback about your recent visit. We are delighted to hear that Gurdeep’s attentive and professional service enhanced your experience and created a welcoming atmosphere. It is wonderful to know that the timing, presentation, and care shown throughout your meal reflected the standards we strive to uphold. Your recommendation and kind words about his dedication are greatly appreciated. We will be pleased to recognise Gurdeep for being such a credit to our team. We look forward to the pleasure of welcoming you back on your next visit. Warm regards, Sofitel London Gatwick Team

We recommend

TripAdvisor rating 5.0/5

Jodie S TripAdvisor review

Very nice and welcoming. Gurdeep was very attentive & we appreciated his service. We had the curry which was a generous portion - highly recommend.

Dear Jodie S, Thank you for sharing your kind words. We are delighted to hear you felt so welcome and that Gurdeep’s attentive service made a positive impression. It is wonderful to know you enjoyed the curry and found the portion generous. Your recommendation is greatly appreciated and reflects our commitment to warm hospitality and quality dining. We look forward to the pleasure of welcoming you back soon. Warm regards, Sofitel London Gatwick Team

Great

TripAdvisor rating 5.0/5

olivialW2324LP TripAdvisor review

Lovely hotel for an overnight stop over between flights. Additionally, we had excellent service from Gurdeep in the bar/restaurant area. Very polite and courteous.

Dear Olivia L, Thank you for choosing Sofitel London Gatwick for your stopover and for sharing such kind feedback. We are delighted to hear that you enjoyed a comfortable stay. It is wonderful to learn that Gurdeep provided excellent service in our bar and restaurant. Recognising our colleagues’ professionalism and courtesy reflects the hospitality we strive to deliver. We appreciate your recommendation and look forward to welcoming you back for another seamless visit. Warm regards, Sofitel London Gatwick Team

Wonderful guest service

TripAdvisor rating 5.0/5

750george TripAdvisor review

We were served by Alexandria, she was extremely attentive and had a lovely personality. Alexandria is a great asset to Sofitel Hotel, North Terminal. She made our stay and experience very special, before we departed on our pre Christmas break.

Dear George L, Thank you for sharing such kind words about your recent stay. We are delighted to hear that Alexandria’s attentive service and warm personality enhanced your pre-Christmas visit. Recognising our colleagues is incredibly important to us, and we will be sure to pass along your compliments to Alexandria and our team. Your feedback reinforces our commitment to creating memorable experiences for our guests. We look forward to welcoming you back on your next visit. Warm regards, Sofitel London Gatwick Team

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Other web-users rate our hotel

  • 4,856 reviews 9.5/10 Location
  • 8,034 reviews 8.3/10 Room
  • 6,569 reviews 8.5/10 Service
  • 42 reviews 6.1/10 WiFi
  • 4,599 reviews 7.8/10 Comfort
  • 2,205 reviews 8.4/10 Cleanliness
  • 1,583 reviews 4.8/10 Value
  • 1,064 reviews 7.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.