Sofitel London Gatwick 4 stars

Customer review rating (ALL Rating) 4.5/5 8,881 reviews

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North terminal, Gatwick Airport, West Sussex, RH6 0PH CRAWLEY, United Kingdom

Description

Hotel extras

  • PLANET 21 represents our commitment to sustainability.

  • All-day dining available from 4 restaurants and 2 bars

  • 11 purpose built meeting rooms catering up to 300 guests

  • Directed connected to Gatwick North Terminal via a 5 minutes covered walkway

  • Classic, Superior and Family Rooms including Club Lounge Access and Runway Views

Our accommodation(s)

Hotel location

Sofitel London Gatwick

North terminal, Gatwick Airport, West Sussex
RH6 0PH CRAWLEY
United Kingdom

GPS:51.161121, -0.176867

Telephone
Fax +44 1293 555037

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  8,881 reviews

TripAdvisor Rating  4.4/5  13,098 reviews

Certificate of excellence 2024

Great personal service.

TripAdvisor rating 5.0/5

852peterh TripAdvisor review

I stay in the Gatwick Sofitel a lot for work. The staff are all very friendly, but special mention for Velino who always looks after me - especially when my wife comes to visit for a day or two. Thanks Velino!

Great

TripAdvisor rating 5.0/5

D-KA7005 TripAdvisor review

Great location. Comfortable bed. Friendly staff. Would highly recommend and ideal as they do park and stay which is convenient and excellent value.

Dear KEA, Thank you for sharing such wonderful feedback. We are delighted that our location, comfortable bedding, and friendly team contributed to a seamless stay. It is a pleasure to hear that you found our park and stay option convenient and good value. Your recommendation is greatly appreciated and reinforces our commitment to offering thoughtful, quality service. We look forward to welcoming you back on your next visit. Warm regards, Sofitel London Gatwick Team

Great experience

TripAdvisor rating 5.0/5

Marcin F TripAdvisor review

We had truly amazing experience. Krzysztof was checking us in and made the whole process smooth and enjoyable. Made us feel welcome Hes a great asset for the company. Will definitely book again!

Dear Marcin F, Thank you for sharing such wonderful feedback. We are delighted to hear that your stay was truly enjoyable and that the check-in experience set a welcoming tone. It is a pleasure to learn that Krzysztof left such a positive impression. Recognising our colleagues’ dedication to genuine hospitality is greatly appreciated and reflects our commitment to attentive, seamless service. We are grateful for your recommendation and look forward to the pleasure of welcoming you back on your next visit. Warm regards, Sofitel London Gatwick Team

Very disappointed.

TripAdvisor rating 2.0/5

Barker2473 TripAdvisor review

Check in was good, room good but very cold. Had the heating on full for over 2 hours but it was still cold. Called reception who brought up a portable heater which did the job. We upgraded to a luxury room with lounge access. This proved to be a waste of money. We popped into the lounge at about 5pm and it was very un-inviting and like our room very cold. We made 2 flat white coffees from the machine in the lounge which were lukewarm. The lounge was empty and it’s obvious why.. We did go down to reception the report our issues but they didn’t seem interested. In future we will save some money and book the premier inn next door.

Dear Barker2473, Thank you for sharing your feedback. We are sorry to learn that aspects of your stay did not meet expectations, particularly regarding room temperature, lounge experience, and the impression received at reception. We appreciate your acknowledgement of the efficient check-in and the prompt provision of a portable heater. Our aim is to provide comfortable, welcoming spaces and attentive service throughout the hotel, including our premium lounge, and we regret that this was not reflected during your visit. Your comments are valued, and we are grateful you took the time to let us know. We hope to have the opportunity to restore your confidence on a future stay. Warm regards, Sofitel London Gatwick Team

Customer review rating 4.0/5

Maria Y. Couples - Confirmed reviews ALL

Sofitel Gatwick is very conveniently located and a pleasant hotel

Dear Guest, Thank you for sharing your feedback. We are delighted that our convenient location and welcoming atmosphere contributed to a pleasant stay. Our team is committed to providing comfort and ease for travellers, and it is wonderful to know this aligned with your experience. We look forward to welcoming you again on your next visit. Warm regards, Sofitel London Gatwick Team

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Other web-users rate our hotel

  • 4,828 reviews 9.5/10 Location
  • 8,007 reviews 8.3/10 Room
  • 6,541 reviews 8.5/10 Service
  • 40 reviews 6.5/10 WiFi
  • 4,575 reviews 7.8/10 Comfort
  • 2,191 reviews 8.4/10 Cleanliness
  • 1,570 reviews 4.7/10 Value
  • 1,056 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.