Grand Mercure Bangkok Asoke Residence 5 stars

Customer review rating (ALL Rating) 4.6/5 154 reviews

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50/5 Sukhumvit Soi 19, Soi Sukhumvit19, Wattana District, 10110 BANGKOK, Thailand

Description

Hotel extras

  • 5-10 minute walk to BTS and MRT Asoke/ Terminal 21

  • Spacious suite; starting from 71 m2 with Free WIFI

  • All suite has separated living area, full kitchen, and private balcony

  • Roof top pool with fitness, sauna and steam

  • Swimming Pool Renovate until 5 May 2024

Our accommodation(s)

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Hotel location

Grand Mercure Bangkok Asoke Residence

50/5 Sukhumvit Soi 19, Soi Sukhumvit19, Wattana District
10110 BANGKOK
Thailand

GPS:13.741667, 100.560834

Telephone
Fax +66 2 207 3339

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast

Breakfast

Start the day with a delicious buffet International breakfast served at rooftop Breakfast Room from 6.30 am. Taste the premium food selection for a fantastic morning cuisine experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  154 reviews

TripAdvisor Rating  4.5/5  833 reviews

Certificate of excellence 2024

Excellent service

Customer review rating 4.5/5

Adrian R. Families - Confirmed reviews ALL

Lovely suites, great staff

Dear Adriam Marius Anthony R., We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Asoke Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Banthueng Talayarak(BT) General Manager Grand Mercure Bangkok Asoke Residence email: gm…

Great location nice big room

Customer review rating 5.0/5

Gavin G. Families - Confirmed reviews ALL

Excellent staff/service Great big room Great location Great value

Dear Gavin G., We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Asoke Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Banthueng Talayarak(BT) General Manager Grand Mercure Bangkok Asoke Residence email: gm…

Home away from home

Customer review rating 4.5/5

Hazel K. Couples - Confirmed reviews ALL

We were quite impressed with the Apartments, a 1 bedroom spacious king suite! Full kitchen Amenities, Housekeeping & Front desk service was Excellent. Doing renovations at Pool area so not able to comment. Location excellent laneway next to Terminal 21 SC, runs a small shuttle to and from Robinsons every 30 minutes,but walking only takes 7 minutes to BTS. Definately recommend & would return

Dear Hazel Lesley K., We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Asoke Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Banthueng Talayarak(BT) General Manager Grand Mercure Bangkok Asoke Residence email: gm…

Dissappointing

Customer review rating 2.0/5

Dave Couples - Confirmed reviews ALL

Firstly, the staff are very pleasant and friendly, I was not disappointed with them. What was a disappointment was that the pool was closed for renovation around the pool decking starting on the day of my stay, I was not made aware of this when making the booking on the AccorAll App and found out when I checked in and had already paid. The rooms are dated, but clean and the bed comfortable. Now the shower! It was terrible! The pressure is not very strong and the mixer for hot and cold is an absolute disaster! You need to wait at least five minutes for any warmth to arrive and when it does it is scalding hot, if you attempt to adjust the mixer it takes another five minutes to change and then it's ice cold for another five minutes, even if you move the mixer a small amount it takes a long time for the water temperature to adjust. It's such a waste of water and time and was frustrating and not pleasant. I called maintenance and he looked at this an indicated that it was normal and "need to wait". Anyway, it's not normal. Breakfast, very limited and low quality. There is also no restaurant or bar onsite. Location, close enough to walk to Asok, on a busy and a noisy street. Watch yourself crossing the road the bikes scream by. Gym, OK Another disappointment is that I emailed the hotel on the night I arrived to raise these matters with management. I did not receive a reply, or a phone call. As an Accor Platinum member and frequent visitor to BKK I unfortunately must say that I would not return and I would not recommend this property, it needs maintenance and better communication. There are a several other Accor properties close to this one that are significantly better and comparable in price. Sorry, but this is my experience.

Dear David H., Thank you for taking the time to share your feedback with us regarding your recent stay at our property. We sincerely apologize for the inconveniences you experienced during your time with us. Your comments are invaluable to us as they help us identify areas for improvement. We understand how frustrating it can be to encounter unexpected changes, especially when they impact your stay. Rest assured, we have taken note of your feedback and will strive to improve our communication channels to ensure that such situations are avoided in the future. As an Accor Platinum member, your feedback is of utmost importance to us, and we regret any oversight on our part in not addressing your concerns in a timely manner. Please be assured that we take your feedback seriously, and we will use it to improve our service delivery. In recognition of the issues, you encountered during your stay, we have credited courtesy points to your account as a gesture of goodwill. We hope this demonstrates our commitment to ensuring your satisfaction as a valued guest. We understand your decision not to return to our property, but we sincerely hope that you will give us another opportunity to exceed your expectations in the future. Should you decide to visit Bangkok again, we would be more than happy to assist you with any arrangements to ensure a more enjoyable stay. Once again, we apologize for the shortcomings you experienced and thank you for bringing them to our attention. If there is anything else we can assist you with or if you have any further feedback to share, please do not hesitate to contact us directly. Sincerely, Banthueng Talayarak(BT) General Manager Grand Mercure Bangkok Asoke Residence email: gm…

Excellent stay

Customer review rating 5.0/5

Randy C. Business - Confirmed reviews ALL

Always a great stay. The staff very helpful and friendly.

Dear Randle Boyd C., We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Asoke Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Banthueng Talayarak(BT) General Manager Grand Mercure Bangkok Asoke Residence email: gm…

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Other web-users rate our hotel

  • 147 reviews 8.8/10 Location
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  • 224 reviews 8.8/10 Service
  • 175 reviews 8/10 Comfort
  • 81 reviews 2.7/10 Vibe
  • 74 reviews 7.2/10 Cleanliness
  • 73 reviews 6/10 Breakfast
  • 69 reviews 4.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.