ibis budget Sydney Airport 3 stars

Customer review rating (ALL Rating) 3.9/5 928 reviews

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ibis budget Sydney Airport - Image 1
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5 Ross Smith Avenue, 2020 MASCOT, Australia

Description

Hotel extras

  • Enjoy the exclusive ibis "Sweet Beds"

  • Less than 1km from Sydney's Domestic Airport terminals

  • Fast, free & unlimited Wi-Fi throughout the hotel

  • Shuttle available to and from the airport (AUD $13 per person, per trip).

  • Convenient dining option at the Mantra Kitchen next door.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room, 1 Queen Bed

Photo out of - Classic Room, 1 Queen Bed

This room is for Max 2 persons with One large Double bed. Modern bathroom. Non smoking with En-suite,Large LED TV and AC/heater, Tea and coffee, In-room fridge. Hair Dryer available on request at reception. 3 in 1 Hair,body&face wash.No telephone in room.

Max. number of persons
2
Area
From 13 m² / 139 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Mirror
  • 2 pers. max
  • 13 m² / 139 sq ft
  • Bedding 1 x Double bed(s)
See availabilities

Maximum 2 persons. large double bed Newly built, non smoking with En-suite, Large LED TV, AC/heater, Tea and coffee, In-room fridge, In-room desk and chair. 3 in 1 Hair,body&face wash, hair dryer available at reception. No in-room telephone.

Max. number of persons
2
Area
From 13 m² / 139 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Mirror

Service And Equipment

Accessibility And Security

  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

2 Single beds for maximum 2 persons. Non smoking with En-suite, TV, AC/heater, Tea and coffee, In-room fridge, In-room desk and chair. Hair Dryer available on request at reception desk. 3 in 1 Hair,body&face wash. No phone in room.

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • 14'/36 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

1 large Double bed and 1 Single bed for maximum 3 persons. Non smoking with En-suite, Large LED TV, AC/heater, Tea and coffee, In-room fridge, In-room desk and chair. Hair Dryer available on request at reception. 3 in 1 Hair,body&face wash

Max. number of persons
3
Area
From 18 m² / 193 sq ft

Bedding

Double bed(s) x1

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • 22'/56 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

1 Double bed and 2 Single beds for maximum 4 persons. Non smoking with En-suite, Large LED TV and AC/heater, Tea and coffee, In-room fridge. Hair Dryer available on request at reception. 3 in 1 Hair,body&face wash. No telephone in room.

Max. number of persons
4
Area
From 18 m² / 193 sq ft

Bedding

Double bed(s) x1

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • 22'/56 cm screen
  • Flat screen

Service And Equipment

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

2 Large Double beds for maximum 4 persons. Non smoking with En-suite, TV and AC/heater, Tea and coffee, In-room fridge. Hair Dryer available on request at reception.3 in 1 Hair,body&face wash. No telephone in room.

Max. number of persons
4
Area
From 22 m² / 236 sq ft

Bedding

Double bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • 22'/56 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Keycard-operated door locks

Comfort Features

  • Alarm clock

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

1 Large double bed for Max 2 persons. Newly built, with own private courtyard on the ground floor. non-smoking with En-suite, Large LED TV, AC/heater, Tea and coffee, In-room fridge, In-room desk with own private entrance. 3 in 1 Hair,body&face wash

Max. number of persons
2
Area
From 14 m² / 150 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • 22'/56 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock

Comfort Features

  • Alarm clock

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

ibis budget Sydney Airport

5 Ross Smith Avenue
2020 MASCOT
Australia

GPS:-33.9328, 151.18750555

Telephone
Fax +61 457 145 470

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • 278 rooms
  • 11 connecting rooms
  • 6 floors

Languages spoken at the hotel

  • English

100% Non Smoking Property

Wi-Fi

  • WiFi at the hotel

Air conditioning

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-out

Pets

Pets not allowed

  • On site
  • Outdoor parking
  • Private
  • 15 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.29 m / 7.55 ft

  • Parking pricing: 21.67 € 35 AUD Per day

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  928 reviews

Customer review rating 4.0/5

Harri K. Friends - Confirmed reviews ALL

Dear Harri K., Thank you for your positive feedback regarding your stay with us. We are pleased to hear that you found our accommodation to be affordable and conveniently located. It is our goal to provide helpful service to all our guests, and we appreciate your recognition of our staff. Goodbye, ibis budget Sydney Airport

Customer review rating 4.0/5

Victoria R. Families - Confirmed reviews ALL

Dear Victoria R., Thank you for your kind words regarding your room and the front desk service. We are delighted to hear that you had a pleasant experience during your stay. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, ibis budget Sydney Airport

Customer review rating 3.5/5

Christine D. Families - Confirmed reviews ALL

Dear Christine D., Thank you for your feedback regarding your recent stay. We appreciate your comments about our location and efficient check-in and check-out process. Your suggestion regarding information on free transportation options will be considered for future improvements. Best regards, ibis budget Sydney Airport

Customer review rating 0.5/5

Sabrina N. Families - Confirmed reviews ALL

Dear Sabrina N., Thank you for taking the time to provide your feedback regarding your recent stay at ibis budget Sydney Airport. I sincerely apologize for the disappointment you experienced during your visit. I am truly sorry to learn that your room did not meet your expectations and that you found it to be in disrepair. We strive to maintain our facilities and ensure they reflect the quality we promote online. Your comments about the bathroom amenities and bedding have been noted, as they are crucial for a comfortable stay. Regarding the fire alarm incident, I understand how unsettling that must have been, particularly after your previous discomfort. Safety is of utmost importance to us, and we appreciate your understanding of the situation. I assure you that your concerns will be shared with our management team for review. It is our goal to provide a restful and pleasant experience for all guests, and I regret that we fell short during your stay. Thank you once again for your feedback. Best regards, ibis budget Sydney Airport

Customer review rating 2.0/5

Shyama B. Families - Confirmed reviews ALL

Dear Shyama B., Thank you for your feedback. We appreciate your acknowledgment of our proximity to the airport. However, we regret that our facilities did not meet your expectations. We strive to provide a comfortable and practical experience for our guests. Goodbye, ibis budget Sydney Airport

Dear Harri K., Thank you for your positive feedback regarding your stay with us. We are pleased to hear that you found our accommodation to be affordable and conveniently located. It is our goal to provide helpful service to all our guests, and we appreciate your recognition of our staff. Goodbye, ibis budget Sydney Airport

Customer review rating 4.0/5

Victoria R. Families - Confirmed reviews ALL

Excellent front desk service.

Dear Victoria R., Thank you for your kind words regarding your room and the front desk service. We are delighted to hear that you had a pleasant experience during your stay. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, ibis budget Sydney Airport

Customer review rating 3.5/5

Christine D. Families - Confirmed reviews ALL

Check in and out efficient. I think it would be good to share the free way to the international airport as well. When I asked reception the only referred to the sign and paid options.

Dear Christine D., Thank you for your feedback regarding your recent stay. We appreciate your comments about our location and efficient check-in and check-out process. Your suggestion regarding information on free transportation options will be considered for future improvements. Best regards, ibis budget Sydney Airport

Customer review rating 0.5/5

Sabrina N. Families - Confirmed reviews ALL

Very disappointing experience We were a group of three staying at Ibis Budget Sydney Airport because we had a long layover and needed somewhere to rest between flights. Unfortunately, our experience was very disappointing. Our room (515) looked nothing like the photos advertised online. The walls were scratched and heavily marked, and the room felt run-down and poorly maintained. The bathroom was particularly disappointing, with very dated yellow square tiles, no apparent ventilation or fan, and no bin or other basic amenities. The bathroom door was also confusingly designed and initially made us think it may have been a shared bathroom. The bedding was another concern. The blankets were visibly showing underneath a very thin sheet, and the pillows were well below the standard we expected. All three of us felt extremely uncomfortable with the condition and presentation of the room and did not feel comfortable staying there. At approximately 10:15pm, the fire alarm went off and we were required to evacuate the hotel. While we understand that this may not have been within the hotel's control, after already being uncomfortable with the room, this was ultimately the final straw. We checked out that evening and paid for alternative accommodation at the Mantra across the road. We raised our concerns with reception when checking out and were told that the matter would be passed on to management. Overall, this was not the experience we expected, particularly when we had booked the hotel specifically to rest during a long layover. The condition of the room did not match the online advertising, and we were disappointed enough to leave and pay for alternative accommodation. Unfortunately, based on this experience, I would not stay here again.

Dear Sabrina N., Thank you for taking the time to provide your feedback regarding your recent stay at ibis budget Sydney Airport. I sincerely apologize for the disappointment you experienced during your visit. I am truly sorry to learn that your room did not meet your expectations and that you found it to be in disrepair. We strive to maintain our facilities and ensure they reflect the quality we promote online. Your comments about the bathroom amenities and bedding have been noted, as they are crucial for a comfortable stay. Regarding the fire alarm incident, I understand how unsettling that must have been, particularly after your previous discomfort. Safety is of utmost importance to us, and we appreciate your understanding of the situation. I assure you that your concerns will be shared with our management team for review. It is our goal to provide a restful and pleasant experience for all guests, and I regret that we fell short during your stay. Thank you once again for your feedback. Best regards, ibis budget Sydney Airport

Customer review rating 2.0/5

Shyama B. Families - Confirmed reviews ALL

Limited basic facilities

Dear Shyama B., Thank you for your feedback. We appreciate your acknowledgment of our proximity to the airport. However, we regret that our facilities did not meet your expectations. We strive to provide a comfortable and practical experience for our guests. Goodbye, ibis budget Sydney Airport

Customer review rating 0.5/5

Rachel S. Business - Confirmed reviews ALL

Possibly worst hotel room ever. Dirty, sticky surfaces, towels smelt like body odour, toilet stunk from other plumbing, bathroom filthy.

Dear Rachel S., Thank you for sharing your concerns regarding your recent stay. We sincerely apologize for the cleanliness issues you encountered in your room, as this does not reflect our standards. Your feedback is valuable, and we will use it to enhance our guest experience. Goodbye, ibis budget Sydney Airport

Customer review rating 2.0/5

Christian B. Business - Confirmed reviews ALL

Hot water was like warm at best. Aircon was either hot or cold. Room very small, tired/ rundown. Premium price for position simply not worth the stay.

Dear Christian B., Thank you for sharing your feedback regarding your recent stay. We regret that your experience did not meet your expectations, particularly concerning the condition of the room and temperature control. Your comments are valuable to us as we strive to improve our services. Best regards, ibis budget Sydney Airport

Customer review rating 4.5/5

Zhongyan H. Families - Confirmed reviews ALL

Enough for a short stay, cost-effective.

Dear Zhongyan H., Thank you for your positive feedback. We are pleased to hear that you found our location convenient and appreciated the cost-effectiveness of your stay. We hope to welcome you back for another visit in the future. Goodbye, ibis budget Sydney Airport

Customer review rating 1.5/5

Emily D. Solo - Confirmed reviews ALL

If you're in the room, check the mattress. It's stained and disgusting

Dear Emily D., Thank you for your feedback. We sincerely apologize for the condition of the mattress in your room. Cleanliness is a priority for us, and we appreciate your bringing this matter to our attention. Your comments will be reviewed as we strive to enhance our guests' experience. Goodbye, ibis budget Sydney Airport

Customer review rating 4.5/5

Richard C. Solo - Confirmed reviews ALL

From booking to the very friendly and helpful front office staff, it made my stay perfect.

Dear Richard C., Thank you for your kind words regarding our location and front office team. We are pleased to hear that our staff contributed positively to your experience. It is our aim to provide excellent service to all our guests. Best regards, ibis budget Sydney Airport

Customer review rating 5.0/5

Darwin A. Families - Confirmed reviews ALL

Staff very friendly and helpful

Dear Darwin A., Thank you for your positive feedback. We are delighted to hear that you found our hotel budget-friendly and accessible, as well as appreciating our staff's friendliness and helpfulness. Your comments are truly valued. Goodbye, ibis budget Sydney Airport

Customer review rating 0.5/5

Valerie P. Couples - Confirmed reviews ALL

Booked a room over the phone, when I walked in there was someone sleeping in the bed and screamed so loud that we were both in shock and woke up people from other rooms. Unacceptable.

Dear Valerie P., Thank you for your feedback. I sincerely apologize for the distressing experience you encountered during your stay. It is our priority to ensure guest safety and comfort, and your comments will be taken into consideration as we continually strive to improve our services. Goodbye, ibis budget Sydney Airport

Customer review rating 4.0/5

Jeff S. Families - Confirmed reviews ALL

Had a function @ Darling Harbour then flying international so stayed closer to airport.

Dear Jeff S., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found our beds comfortable and appreciated our convenient location near the domestic airport. We hope to welcome you back for another enjoyable stay in the future. Best regards, ibis budget Sydney Airport

Customer review rating 3.0/5

Volker A. Couples - Confirmed reviews ALL

Staff are friendly enough and helpful! Bedroom us simple for Sydney Standards. The place is a bit run down, need of Maintenance in all aspect of plumbing, painting. The pace is close to the Airport but unfortunately Room and amenities are not clean. The Beds sheets are clen, but Bed been there for some time! But it is a Budget place!

Dear Volker A., Thank you for your feedback regarding your recent stay. We appreciate your kind words about our staff. However, we regret to learn that you found the condition of the room and amenities did not meet your expectations. We acknowledge the importance of maintenance and cleanliness, and your comments will be taken into consideration for our ongoing improvements. We strive to provide a comfortable experience for all our guests, even at budget prices. Thank you for your understanding. Best regards, ibis budget Sydney Airport

Customer review rating 4.5/5

Robyn G. Solo - Confirmed reviews ALL

Everything went smoothly.

Dear Robyn G., Thank you for your positive feedback. We are pleased to hear that your stay met your expectations and that everything went smoothly for you. We appreciate your choice of ibis budget Sydney Airport for your overnight stay. Goodbye, ibis budget Sydney Airport

Customer review rating 4.5/5

Geoff M. Solo - Confirmed reviews ALL

Quick overnight stay in the middle of two flights. Walking distance from airport. Welcoming staff.

Dear Geoff M., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel comfortable, clean, and conveniently located. Our team strives to provide a welcoming atmosphere, and we appreciate your feedback. Best regards, ibis budget Sydney Airport

Customer review rating 3.0/5

Deborah M. Couples - Confirmed reviews ALL

Prompt check in, basic but clean accommodation - fit for purpose as a one night stay.

Dear Deborah M., Thank you for your feedback. We appreciate your comments regarding our convenient location and efficient check-in process. We strive to provide clean and functional accommodations for our guests. Your insights are valuable as we continue to enhance our services. Goodbye and best regards, ibis budget Sydney Airport

Customer review rating 0.5/5

Jae-yup C. Solo - Confirmed reviews ALL

I booked a superior room with a queen size bed and made a full payment. My room was gone to another customer. No apology nor recognition! They told me they were happy to upgrade my room to a family room, which was a complete lie! Three beds in a very small room. I couldn't breathe there. I went back to the desk and made a casual complaint. The staff members still didn't show any recognition about how unpleasant and stressful situation they created for me, who's desperate to sleep for an early long international flight next morning. I ended up having a better room with more space at 11pmish. Obviously I was disturbed and stressed. I couldn't sleep at all. I became exhausted and left the hotel next morning. I chose this BUDGET hotel because I needed a clean bed for 6 hours transition from Adelaide to Sydney for an early flight for Japan. I've travelled extensively and naturally I sometimes happened to be in bad or tricky situations unexpectedly......this was the WORST experience!

Dear Jae-Yup C., Thank you for taking the time to share your experience at ibis budget Sydney Airport. I sincerely apologize for the distress and inconvenience you faced during your stay with us. It is concerning to hear that your reservation was not honored as expected, and that the initial accommodation did not meet your needs. We strive to provide a smooth and pleasant experience for all our guests, especially those in transit. I regret that our team did not address your concerns with the sensitivity and urgency you deserved. Your feedback is invaluable, and I assure you that it will be shared with our staff to enhance our service levels. I understand that a restful night is crucial for travelers, particularly before long flights, and it is disappointing to hear that we fell short of providing this for you. We appreciate your understanding as we work to improve our operations. Thank you once again for your feedback, and I hope you consider staying with us in the future under more favorable circumstances. Best regards, ibis budget Sydney Airport

Customer review rating 4.5/5

Dale D. Business - Confirmed reviews ALL

Very clean, friendly and helpful staff at check in

Dear Dale D., Thank you for your positive feedback regarding our location and the cleanliness of our hotel. We are pleased to hear that our staff made a favorable impression during your check-in experience. Goodbye and best regards, ibis budget Sydney Airport

Customer review rating 1.5/5

Kim F. Families - Confirmed reviews ALL

And then I had to rebook for when we come back and they couldn’t even give us anything discount for the inconvenience for the day very disappointed

Dear Kim F., Thank you for sharing your feedback. We regret the inconvenience regarding room allocation and cleanliness at check-in. While we strive to accommodate requests, availability can sometimes limit options. We appreciate your understanding and hope for the opportunity to welcome you back in the future. Best regards, ibis budget Sydney Airport

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