Mantra on Sydney Airport 4 stars

Customer review rating (ALL Rating) 4.3/5 2,301 reviews

Mantra on Sydney Airport - Image 1
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Mantra on Sydney Airport - Image 3
Mantra on Sydney Airport - Image 4
3 Ross Smith Avenue, 2020 MASCOT, Australia

Description

Hotel extras

  • Set your alarm or have our friendly staff at our 24-hour reception organise your wake-up call

  • Our express checkout ensures you will get to your terminal on time ready for your flight

  • Departures Bar & Bistro is open daily for a buffet breakfast and an a la carte dinner menu

  • External paid shuttle services available for pick-up and drop-off at all airport terminals

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Studio Twin

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Free local calls

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Complete cleaning
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 19 m² / 204 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Free local calls

Tv Facilities

  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms

Comfort Features

  • Bedding and towel
  • Complete cleaning
  • Double Glazing
  • Hair dryer
  • Iron

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Free local calls

Tv Facilities

  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms

Comfort Features

  • Bedding and towel
  • Complete cleaning
  • Double Glazing
  • Hair dryer
  • Iron

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mantra on Sydney Airport

3 Ross Smith Avenue
2020 MASCOT
Australia

GPS:-33.932831, 151.186755

Telephone
Fax +61 2 8398 0730

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • SYD Additional charge
  • SYDNEY AIRPORT Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 135 rooms
  • 14 connecting rooms
  • 8 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Lounge

  • Waiting area or lounge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

Breakfast

  • Buffet

Family

Services for children

  • Children''s library
  • On site
  • Outdoor parking
  • Public
  • No parking space
  • Parking opened 24/7

  • Parking pricing: 21.57 € 35 AUD Per day

Departures Bar & Bistro

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Terrace
  • Takeaway Meals

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • JCB
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu

Our inhouse restaurant offers a buffet breakfast, mid week lunch menu and a la carte dinner service. If your travel involves a later flight, there is also an all-day dining option outside of these times. Our bar is open from midday daily.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,301 reviews

Customer review rating 5.0/5

Melinda D. Business - Confirmed reviews ALL

Thank you for your wonderful feedback. We're so pleased to hear that you had an enjoyable stay with us. It's great to know that our location, smooth check-in experience, comfortable rooms, and restaurant helped make your business trip a pleasant one. Your kind words mean a lot to our team, and we truly appreciate you taking the time to share them. We look forward to welcoming you back to Mantra Sydney Airport the next time your travels bring you to Sydney. Kind regards, Agustin Torres Assistant Manager

Customer review rating 5.0/5

Brian U. Couples - Confirmed reviews ALL

We very much appreciate your feedback regarding your stay at Mantra on Sydney Airport It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 4.5/5

Victor S. Business - Confirmed reviews ALL

We truly appreciate you taking the time to share your feedback about your recent stay at Mantra on Sydney Airport. It is always a pleasure to receive such positive comments from our valued guests. Your kind words and ratings mean a great deal to us, and I will be sure to share them with our team. Thank you once again for your support, and we look forward to welcoming you back again soon. Kind regards, Yen Le Assistant Manager

Customer review rating 3.5/5

Colette C. Couples - Confirmed reviews ALL

We truly appreciate you taking the time to share your feedback about your recent stay at Mantra on Sydney Airport. We are delighted to hear that you enjoyed your dinner experience with us. Your feedback has highlighted areas where we can improve. We have shared them with both our Maintenance Manager and Housekeeping Manager to ensure the appropriate corrective measures are taken and that we address the areas of concern raised. Thank you again for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. Kind regards, Yen Le Assistant Manager

Customer review rating 1.5/5

Andrew L. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mantra Hotel Sydney Airport

Thank you for your wonderful feedback. We're so pleased to hear that you had an enjoyable stay with us. It's great to know that our location, smooth check-in experience, comfortable rooms, and restaurant helped make your business trip a pleasant one. Your kind words mean a lot to our team, and we truly appreciate you taking the time to share them. We look forward to welcoming you back to Mantra Sydney Airport the next time your travels bring you to Sydney. Kind regards, Agustin Torres Assistant Manager

Customer review rating 5.0/5

Brian U. Couples - Confirmed reviews ALL

Great welcome, warm, clean and value for money particularly given we book at last minute due to changes in our travel plans

We very much appreciate your feedback regarding your stay at Mantra on Sydney Airport It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 4.5/5

Victor S. Business - Confirmed reviews ALL

Overnight at the airport

We truly appreciate you taking the time to share your feedback about your recent stay at Mantra on Sydney Airport. It is always a pleasure to receive such positive comments from our valued guests. Your kind words and ratings mean a great deal to us, and I will be sure to share them with our team. Thank you once again for your support, and we look forward to welcoming you back again soon. Kind regards, Yen Le Assistant Manager

Customer review rating 3.5/5

Colette C. Couples - Confirmed reviews ALL

This hotel is located well with transfer shuttle to airport for $15 per person. Also has restaurant on site to have dinner which was good. However there was a bad odour coming from our ensuite in the room which made the stay unpleasant. Otherwise the room was comfortable and staff very customer service oriented.

We truly appreciate you taking the time to share your feedback about your recent stay at Mantra on Sydney Airport. We are delighted to hear that you enjoyed your dinner experience with us. Your feedback has highlighted areas where we can improve. We have shared them with both our Maintenance Manager and Housekeeping Manager to ensure the appropriate corrective measures are taken and that we address the areas of concern raised. Thank you again for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. Kind regards, Yen Le Assistant Manager

Customer review rating 1.5/5

Andrew L. Business - Confirmed reviews ALL

Waited 20 minutes for food to take to my room. Got up there an it was cold. Rang recpetion and said i was going to put it outside (it was 1030pm) and i was going to be so just asked for a refund. Was told I had to come downstairs to get a refund. I said keep the money, i'm in bed.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mantra Hotel Sydney Airport

Customer review rating 4.0/5

Judith P. Couples - Confirmed reviews ALL

Our stay was comfortable and convenient to the Sydney Domestic Airport. We were able to walk there for a 6am flight.

Dear Guest, Thank you for sharing your lovely feedback. We are delighted to hear that you enjoyed a comfortable stay and found our location convenient for accessing Sydney Domestic Airport, especially for your early morning flight. We truly appreciate your kind comments and look forward to welcoming you back on your next visit to Sydney. Kind regards, Shaheen Dipa Assistant Manager

Customer review rating 4.5/5

Indika W. Business - Confirmed reviews ALL

from the check in the assistant manager to everyone including the Bar & restaurant staff were excellent and very helpful.

Dear Guest, Thank you for your wonderful feedback! We’re delighted to hear that you found our team welcoming, helpful, and attentive. Your kind words mean a lot to our Assistant Manager and the entire team, including our bar and restaurant staff. We look forward to welcoming you back for another excellent experience! Sincerely, Shaheen Dipa Assistant Manager

Customer review rating 5.0/5

Ngaire S. Families - Confirmed reviews ALL

The staff that welcomed us when we arrived and when we left were friendly and helpful. The room was comfortable.

Dear Guest, Thank you for your lovely feedback! We’re delighted to hear that our team made you feel welcome and that you enjoyed the comfort of your room. Your kind words are greatly appreciated, and we look forward to welcoming you back for another enjoyable stay! Sincerely, Shaheen Dipa Assistant Manager

Customer review rating 4.5/5

Jepson P. Business - Confirmed reviews ALL

Arrived a little late due to flight, and appreciated being able to order dinner at that time - some other hotels would not have the kitchen open by then

Dear Guest, Thank you for your wonderful feedback. We are pleased to hear that you enjoyed your stay and found our location convenient, within walking distance of Sydney Domestic Airport. We are also delighted that our kitchen service was able to accommodate your late arrival and that you enjoyed the convenience of ordering dinner after your flight. We truly appreciate your kind comments and look forward to welcoming you back again. Kind regards, Shaheen Dipa Assitant Manager

Customer review rating 2.5/5

Lee W. Families - Confirmed reviews ALL

There was so much noise that disrupted our sleep. The room was also very small. I also think they could offer a muffin or some fruit for people who have early flights for breakfast to take with them. A small thing but would make a big difference.

Dear Guest, Thank you for sharing your feedback. We sincerely apologise that the noise disrupted your sleep and that the room did not meet your expectations in terms of size. We understand how important a comfortable and restful stay is. We also appreciate your thoughtful suggestion of offering a takeaway breakfast, such as a muffin or piece of fruit, for guests departing early. This is a great idea, and we will certainly share it with our team for consideration. Thank you again for your valuable feedback. We hope to have the opportunity to provide you with a more enjoyable experience in the future. Sincerely, Shaheen Dipa Assistant Manager

Customer review rating 4.0/5

Stuart R. Couples - Confirmed reviews ALL

I chose the Mantra on its location and what it offered for the price, when compared with its near neighbours. I had eaten at the Mantra restaurant some months ago (when I was staying at one of its competitors from a different hotel chain), so I knew it was good value for money.

Dear Guest, Thank you for your lovely feedback! We’re delighted to hear that our team made you feel welcome and that you enjoyed the comfort of your room. Your kind words are greatly appreciated, and we look forward to welcoming you back for another enjoyable stay! Sincerely, Shaheen Dipa Assistant Manager

Customer review rating 3.0/5

Correa O. L. G. T. Couples - Confirmed reviews ALL

I was charged twice for one night and when sending an e-mail for the hotel there was no reply, which was very rude. Nevertheless, the refund occurred after my two requests.

Thank you for sharing your feedback. I'm sorry for the frustration caused by the duplicate charge and the delay in getting back to you. We understand how important timely communication is, and I apologise that we fell short on this occasion. I'm pleased we were able to resolve the matter and process the refund, and I appreciate your patience throughout. Thank you also for your positive comments about other aspects of your stay. We hope to have the opportunity to welcome you back again. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 3.5/5

Natalie G. Friends - Confirmed reviews ALL

Midnight fires alarm was a shock to the system. The tv streaming from devices didn’t work. The meals in the restaurant were good which was very convenient.

Dear Guest, Thank you for your feedback. We are glad you enjoyed our convenient location, friendly staff, and restaurant meals. We sincerely apologise for the cleanliness issues, the late-night fire alarm disturbance, and the difficulties with TV streaming. Your feedback has been shared with our team for review and improvement. We appreciate your comments and hope to welcome you back for a more comfortable and enjoyable stay. Sincerely, Shaheen Dipa Assistant Manager

Customer review rating 2.5/5

Jen P. Couples - Confirmed reviews ALL

I have stayed many times at the motel. This time we were hot during the night and attempted to adjust the temperature of the air conditioning. We could not do so as it seemed to be a pre determined temperature. This made for a very uncomfortable and sleepless night. Our previous stays at the motel may have been in cooler months as we had not experienced this before. We are hesitant to stay here in the future which is a shame because its location is so close to the airport.

Dear Guest, Thank you for your continued support and for taking the time to share your feedback with us. We are truly sorry to hear that your recent stay was uncomfortable due to the room temperature and that you experienced a sleepless night. We understand how important a comfortable environment is for a restful stay, and we sincerely apologise for the inconvenience caused. Please be assured that our reception is staffed 24 hours a day, and our team is always available to assist with any concerns during your stay. Had we been made aware of the issue at the time, we would have been more than happy to assist with adjusting the air conditioning or arranging a room change to ensure your comfort. We greatly value your loyalty and hope this experience will not deter you from staying with us again. We would welcome the opportunity to provide you with a much more comfortable and enjoyable stay on your next visit. Sincerely, Shaheen Dipa Assistant Manager

Customer review rating 5.0/5

Amanda B. Families - Confirmed reviews ALL

Great service, easy booking, convenient, clean and comfy

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shaheen Dipa Assistant Manager

Customer review rating 3.5/5

Ruth C. Friends - Confirmed reviews ALL

Not enough staff on duty.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Shaheen Dipa Assistant Manager

Customer review rating 3.0/5

Mitra K. Business - Confirmed reviews ALL

I had booked the shuttle to airport for 6 am and was told to be there at 5.55 while Shuttle was due at 5.25 am . After complaining I was told the gees will be refunded to my account but only transaction was a $0 refund.

Dear Guest, We sincerely apologise for the confusion and inconvenience caused regarding your airport shuttle booking and the refund. We understand your frustration and are sorry for the miscommunication. Please be assured that the refund has now been processed. Thank you for your patience and for bringing this matter to our attention. We hope to have the opportunity to provide you with a better experience in the future. Sincerely, Mantra Hotel Sydney Airport

Customer review rating 4.0/5

Joe P. Business - Confirmed reviews ALL

Friendly staff and comfortable stay

We very much appreciate your feedback regarding your stay at Mantra on Sydney Airport It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 4.5/5

Leslie J. M. Couples - Confirmed reviews ALL

Great place for an overnight stay before heading off to the airport. Very clean and comfortable rooms, great restaurant and fantastic staff.

Dear Guest, Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our clean and comfortable rooms, restaurant, and friendly staff. We're glad we could provide a relaxing and convenient stay before your flight. We look forward to welcoming you back again! Sincerely, Shaheen Dipa Assistant Manager

Customer review rating 1.5/5

Elizabeth M. Couples - Confirmed reviews ALL

We booked here thinking it would be an airport hotel - as advertised. We came out the airport and were very disappointed to have to walk 20 mins to get to the hotel - we class this as too far to be classed on the airport. The Sydney airport websites states”a few mins walk” - certainly not! We raised this with the hotel staff and they advised just get a taxi In our opinion that defeats the point of having an airport hotel and we would’ve been better just staying in Sydney and getting the train to the airport - which was the same time it took us us to walk.

Dear Guest, Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We understand your disappointment regarding the walking distance from the airport and sincerely apologise for any confusion caused by the information available online. We appreciate that convenient airport access is an important factor when choosing accommodation, and we regret that this impacted your stay. Please note that while our property is located near Sydney Domestic Airport, we are not directly within the airport terminal, and walking time may vary depending on the route taken. We also appreciate your feedback regarding the advice provided by our team and will take it into consideration to improve how we communicate with our guests. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future. Kind regards, Mantra Hotel Sydney Airport

Other web-users rate our hotel

  • 1,270 reviews 9.1/10 Location
  • 1,633 reviews 7.2/10 Room
  • 1,411 reviews 8.3/10 Service
  • 15 reviews 6.9/10 WiFi
  • 800 reviews 8.5/10 Food
  • 715 reviews 6.1/10 Cleanliness
  • 248 reviews 6.9/10 Breakfast
  • 9 reviews 0.9/10 Wellness Area

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