Mantra on Sydney Airport 4 stars

Customer review rating (ALL Rating) 4.3/5 2,289 reviews

Mantra on Sydney Airport - Image 1
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Mantra on Sydney Airport - Image 4
3 Ross Smith Avenue, 2020 MASCOT, Australia

Description

Hotel extras

  • Set your alarm or have our friendly staff at our 24-hour reception organise your wake-up call

  • Our express checkout ensures you will get to your terminal on time ready for your flight

  • Departures Bar & Bistro is open daily for a buffet breakfast and an a la carte dinner menu

  • External paid shuttle services available for pick-up and drop-off at all airport terminals

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Studio Twin

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Free local calls

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Complete cleaning
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 19 m² / 204 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Free local calls

Tv Facilities

  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms

Comfort Features

  • Bedding and towel
  • Complete cleaning
  • Double Glazing
  • Hair dryer
  • Iron

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Free local calls

Tv Facilities

  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms

Comfort Features

  • Bedding and towel
  • Complete cleaning
  • Double Glazing
  • Hair dryer
  • Iron

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mantra on Sydney Airport

3 Ross Smith Avenue
2020 MASCOT
Australia

GPS:-33.932831, 151.186755

Telephone
Fax +61 2 8398 0730

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • SYD Additional charge
  • SYDNEY AIRPORT Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 135 rooms
  • 14 connecting rooms
  • 8 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Lounge

  • Waiting area or lounge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

Breakfast

  • Buffet

Family

Services for children

  • Children''s library
  • On site
  • Outdoor parking
  • Public
  • No parking space
  • Parking opened 24/7

  • Parking pricing: 21.87 € 35 AUD Per day

Departures Bar & Bistro

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Terrace
  • Takeaway Meals

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • JCB
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu

Our inhouse restaurant offers a buffet breakfast, mid week lunch menu and a la carte dinner service. If your travel involves a later flight, there is also an all-day dining option outside of these times. Our bar is open from midday daily.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,289 reviews

Customer review rating 4.0/5

Petrece K. Business - Confirmed reviews ALL

Thank you for taking the time to share your feedback regarding your recent stay at Mantra on Sydney Airport. We are delighted to hear that you had a wonderful stay and enjoyed your dinner experience with us. Your kind feedback and recommendations are truly appreciated and serves as great encouragement to our team as we continue striving to deliver exceptional service and memorable experiences for all our guests. We look forward to welcoming you back again soon. Kind regards, Yen Le Assistant Manager

Customer review rating 3.5/5

Richard H. Business - Confirmed reviews ALL

We very much appreciate your feedback regarding your stay at Mantra on Sydney Airport. Thank you for taking the time to share your experience. We're pleased to hear you found the room clean and enjoyed our convenient location close to the domestic terminal. We also appreciate your comments regarding the room key issue and apologise for the inconvenience caused. Your feedback helps us improve the arrival experience for our guests. Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 5.0/5

Russell R. Business - Confirmed reviews ALL

We truly appreciate you taking the time to share your feedback and a flying rating about your recent stay at Mantra on Sydney Airport. We are delighted to hear that you had a wonderful stay. Your kind feedback is truly appreciated and serves as great encouragement to our team as we continue striving to deliver exceptional service and memorable experiences for all our guests. Thank you for your continued loyalty and support and look forward to welcoming you back again soon. Kind regards, Yen Le Assistant Manager

Customer review rating 4.5/5

Xavier W. Business - Confirmed reviews ALL

We truly appreciate you taking the time to share your feedback and a flying rating about your recent stay at Mantra on Sydney Airport. We’re glad our team could help make the situation a little less stressful. Your kind feedback is truly appreciated and serves as great encouragement to our team as we continue striving to deliver exceptional service and memorable experiences for all our guests. Thank you for your continued loyalty and support and look forward to welcoming you back again soon. Kind regards, Yen Le Assistant Manager

Customer review rating 5.0/5

Albert D. Families - Confirmed reviews ALL

We truly appreciate you taking the time to share your feedback and a flying rating about your recent stay at Mantra on Sydney Airport. We are delighted to hear that you had a wonderful stay. Thank you for your continued loyalty and support and look forward to welcoming you back again soon. Kind regards, Yen Le Assistant Manager

Thank you for taking the time to share your feedback regarding your recent stay at Mantra on Sydney Airport. We are delighted to hear that you had a wonderful stay and enjoyed your dinner experience with us. Your kind feedback and recommendations are truly appreciated and serves as great encouragement to our team as we continue striving to deliver exceptional service and memorable experiences for all our guests. We look forward to welcoming you back again soon. Kind regards, Yen Le Assistant Manager

Customer review rating 3.5/5

Richard H. Business - Confirmed reviews ALL

Pleasant and comfortable, I did however had access cards that did not work, so had to return to receptionist to sort it out

We very much appreciate your feedback regarding your stay at Mantra on Sydney Airport. Thank you for taking the time to share your experience. We're pleased to hear you found the room clean and enjoyed our convenient location close to the domestic terminal. We also appreciate your comments regarding the room key issue and apologise for the inconvenience caused. Your feedback helps us improve the arrival experience for our guests. Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 5.0/5

Russell R. Business - Confirmed reviews ALL

So convenient for travel

We truly appreciate you taking the time to share your feedback and a flying rating about your recent stay at Mantra on Sydney Airport. We are delighted to hear that you had a wonderful stay. Your kind feedback is truly appreciated and serves as great encouragement to our team as we continue striving to deliver exceptional service and memorable experiences for all our guests. Thank you for your continued loyalty and support and look forward to welcoming you back again soon. Kind regards, Yen Le Assistant Manager

Customer review rating 4.5/5

Xavier W. Business - Confirmed reviews ALL

Staff very helpful especially when it was noticed that booking was made for incorrect date. Staff were able to advise of how to connect with Qantas Hotels service to organise reimbursement whilst booking for the evening as well. Thank you 🙏 for their patience & assistance.

We truly appreciate you taking the time to share your feedback and a flying rating about your recent stay at Mantra on Sydney Airport. We’re glad our team could help make the situation a little less stressful. Your kind feedback is truly appreciated and serves as great encouragement to our team as we continue striving to deliver exceptional service and memorable experiences for all our guests. Thank you for your continued loyalty and support and look forward to welcoming you back again soon. Kind regards, Yen Le Assistant Manager

Customer review rating 5.0/5

Albert D. Families - Confirmed reviews ALL

Comfortable.

We truly appreciate you taking the time to share your feedback and a flying rating about your recent stay at Mantra on Sydney Airport. We are delighted to hear that you had a wonderful stay. Thank you for your continued loyalty and support and look forward to welcoming you back again soon. Kind regards, Yen Le Assistant Manager

Customer review rating 3.5/5

Unnati G. Business - Confirmed reviews ALL

Should have not kept drinking glasses in bathroom, that is very unhygienic, and also the restaurant was closed in later hours so if you are out of water, you will end up being thirsty for the rest of the time. Until the restaurant opens.

Thank you for taking the time to share your feedback regarding your recent stay at Mantra on Sydney Airport. We're glad to hear that you had a comfortable stay with us. However, we acknowledge that there were shortcomings in certain aspects of your experience, and we sincerely apologise for any inconvenience caused. Please be assured that tap water is safe to drink. Additionally, our reception team is available 24 hours a day and would be happy to assist you with purchasing bottled water from the restaurant outside its regular operating hours. We appreciate your feedback and will take it into consideration as we continue to improve our guest experience. Kind regards, Yen Le Assistant Manager

Customer review rating 2.0/5

Jerome T. Couples - Confirmed reviews ALL

The hotel need to be better maintained, shower broken, curtains needing repair, bed large but too soft and bouncing.

We very much appreciate your feedback regarding your stay at Mantra on Sydney Airport. I am very disappointed to hear that you were not provided with the high standard of service we strive for during your time with us and for the maintenance issues that you encountered in your room. I have forwarded your feedback to our Engineering department to ensure that these issues can be rectified and to prevent its occurrence. Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Front Office Manager

Customer review rating 4.5/5

Kim V. Friends - Confirmed reviews ALL

The staff were very cold, but the rooms were clean and tidy

We very much appreciate your feedback regarding your stay at Mantra on Sydney Airport. I am very disappointed to hear that you were not provided with the high standard of service we strive for during your time with us and for your encounter the staff. Please accept my apologies for the shortfalls you experienced, this is certainly not up to our usual standards. You can rest assured that this will be followed up with all of the team members to ensure that this can be rectified and to prevent its occurrence. Thank you again for sharing your experience and we hope to be able to welcome you back again. Kind Regards, Emil Baeckstroem Front Office Manager

Customer review rating 4.5/5

Heather M. Families - Confirmed reviews ALL

Convenient location within walking distance from the domestic airport. Room was clean and comfortable with a relatively good airport view, possibly better from a higher floor. Soundproofing on the windows is good. Macca's and KFC close by or can dine at the hotel. Would stay again if had an early/late flight.

We very much appreciate your feedback regarding your stay at Mantra on Sydney Airport It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Front Office Manager

Customer review rating 3.5/5

Paul Q. Couples - Confirmed reviews ALL

ideal for me when transfering international flights to domestic flights

We very much appreciate your feedback regarding your stay at Mantra on Sydney Airport It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Front Office Manager

Customer review rating 4.5/5

Craig H. Business - Confirmed reviews ALL

Overnight stay before early flight. All good

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shaheen Dipa Assistant Manager

Customer review rating 5.0/5

Linda J. M. Couples - Confirmed reviews ALL

Great location. Great sized room and comfortable bed. Restaurant had great food for dinner and breakfast. Staff welcoming and friendly.

We very much appreciate your feedback regarding your stay at Mantra on Sydney Airport It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Front Office Manager

Customer review rating 2.5/5

Tracey G. Couples - Confirmed reviews ALL

At first glance the room seemed clean. However I had been walking around the carpeted room in socks only to realise when I went to put my shoes on my socks were completely covered in hair. Made me feel quite nauseous. Not nice

Dear Guest, Thank you for sharing your feedback. We sincerely apologise for the cleanliness issue you experienced during your stay. This is certainly not the standard we strive to maintain, and we understand how unpleasant and disappointing this must have been. Your feedback has been shared with our housekeeping team to ensure greater attention to detail moving forward. Kind regards, Mantra Hotel Sydney Airport

Customer review rating 4.0/5

Donna K. Solo - Confirmed reviews ALL

Staff were friendly and welcoming. Not value for money as was very expensive for overnight.

Dear Guest, Thank you for your feedback. We’re delighted to hear that our team made you feel welcome and provided friendly service. However, we’re sorry to learn that you felt your stay did not offer good value for money. We appreciate your comments and hope to have the opportunity to welcome you back for a more satisfying experience. Kind regards, Shaheen Dipa Assistant Manager

Customer review rating 5.0/5

Lisa L. Couples - Confirmed reviews ALL

Makes airport easy

We truly appreciate you taking the time to share your feedback about your recent stay at Mantra on Sydney Airport. We are delighted to hear that you had a wonderful stay and enjoyed the convenience of our location as well as the loyalty program. Thank you once again for your support, and we look forward to welcoming you back again soon. Kind regards, Yen Le Assistant Manager

Customer review rating 4.5/5

Belinda B. Solo - Confirmed reviews ALL

Lovely staff, great room (with a view), good breakfast

Thank you for taking the time to share your feedback regarding your recent stay at Mantra on Sydney Airport. We are delighted to hear that you had a wonderful stay and enjoyed your dining experience with us. Your kind feedback is truly appreciated and serves as great encouragement to our team as we continue striving to deliver exceptional service and memorable experiences for all our guests. We look forward to welcoming you back again soon. Kind regards, Yen Le Assistant Manager

Customer review rating 4.0/5

Christine B. Solo - Confirmed reviews ALL

Check in was smooth, staff helpful. I left before breakfast was available. Takeaway breakfast could be improved on.

We truly appreciate you taking the time to share your feedback about your recent stay at Mantra on Sydney Airport. Your feedback has highlighted areas where we can improve. We have shared them with the management for a further improvement. Thank you again for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. Kind regards, Yen Le Assistant Manager

Customer review rating 2.0/5

Loren D. Business - Confirmed reviews ALL

Convenient location and comfy beds, friendly staff. Very disappointed as the fridge did not work, which i reported and nothing was done about this. This is the second time I've stayed there and the fridge did not work.

We truly appreciate you taking the time to share your feedback about your recent stay at Mantra on Sydney Airport. We’re glad you had a good stay with us. However, we sincerely apologise that the fridge was not working properly and for the inconvenience and disappointment this caused. We understand your frustration, especially as this issue has occurred during both of your stays. We appreciate your feedback and will follow up with our maintenance team to ensure the matter is addressed. Thank you once again for your loyalty, and we look forward to welcoming you back again soon. Kind regards, Yen Le Assistant Manager

Customer review rating 4.5/5

Jacob K. C. T. Couples - Confirmed reviews ALL

While we were stranded with flight cancelation especially during school holiday and NRL final, this hotel safe us. Was a very expensive one night stay though. Booking directly with the hotel in persons was more expensive compare to a third party website. It's staff Shidee (not sure if I pronounce her name correctly), she is very friendly and helpful. Hotel was clean and comfortable. Besides shower gel, shampoo and conditioner, my wife couldn't even find any hair shower cap provided. The Restaurant was a saving grace too with no restaurant within walking distance for exhausted old folk like us. Food were simple but good.

Thank you for taking the time to share your feedback regarding your recent stay at Mantra on Sydney Airport. We’re delighted to hear that you had a wonderful stay and enjoyed your dining experience with us. If you need any additional amenities or assistance, please don’t hesitate to contact our reception team, who are available 24/7 to assist you! Your kind feedback is truly appreciated and serves as great encouragement to our team as we continue striving to deliver exceptional service and memorable experiences for all our guests. We look forward to welcoming you back again soon. Kind regards, Yen Le Assistant Manager

Customer review rating 0.5/5

Rachel B. Couples - Confirmed reviews ALL

Please can you find my lost item

Thank you for taking the time to share your feedback regarding your recent stay at Mantra on Sydney Airport. We understand how important this matter is to you and your family, especially given the sentimental value of the plush toy. As shared in our email correspondence, our team has made every effort to locate the toy. Unfortunately, despite checking the room thoroughly and following up with our laundry service, we have been unable to find it, and the laundry provider has no trace of the item either. Please know that we understand how disappointing this must be, and we sincerely apologize for the concern and frustration caused by the delay in our update. We wanted to ensure that we had the most accurate information before getting back to you. Should we receive any further information, we will be sure to let you know promptly. Warm regards, Yen Le Assistant Manager

Other web-users rate our hotel

  • 1,267 reviews 9.1/10 Location
  • 1,630 reviews 7.2/10 Room
  • 1,410 reviews 8.3/10 Service
  • 14 reviews 6.1/10 WiFi
  • 804 reviews 8.5/10 Food
  • 710 reviews 6/10 Cleanliness
  • 246 reviews 6.8/10 Breakfast
  • 8 reviews 1.2/10 Wellness Area

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