Mantra on Sydney Airport 4 stars

Customer review rating (ALL Rating) 4.3/5 2,285 reviews

Mantra on Sydney Airport - Image 1
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Mantra on Sydney Airport - Image 4
3 Ross Smith Avenue, 2020 MASCOT, Australia

Description

Hotel extras

  • Set your alarm or have our friendly staff at our 24-hour reception organise your wake-up call

  • Our express checkout ensures you will get to your terminal on time ready for your flight

  • Uninterrupted views of the runway from one side of the hotel.

  • Shuttle available for pick-up & drop-off at intl & domestic terminals - additional cost

  • Our hotel's restaurant is open daily for a buffet breakfast and also serves an A La Carte Menu

Our accommodation(s)

Book this hotel
Room 1
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Room

Studio Twin

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Free local calls

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Complete cleaning
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 19 m² / 204 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Free local calls

Tv Facilities

  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms

Comfort Features

  • Bedding and towel
  • Complete cleaning
  • Double Glazing
  • Hair dryer
  • Iron

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Free local calls

Tv Facilities

  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms

Comfort Features

  • Bedding and towel
  • Complete cleaning
  • Double Glazing
  • Hair dryer
  • Iron

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mantra on Sydney Airport

3 Ross Smith Avenue
2020 MASCOT
Australia

GPS:-33.932831, 151.186755

Telephone
Fax +61 2 8398 0730

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • SYD Additional charge
  • SYDNEY AIRPORT Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 135 rooms
  • 14 connecting rooms
  • 8 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Lounge

  • Waiting area or lounge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

Breakfast

  • Buffet

Family

Services for children

  • Children''s library
  • On site
  • Outdoor parking
  • Public
  • No parking space
  • Parking opened 24/7

  • Parking pricing: 21.59 € 35 AUD Per day

Departures Bar & Bistro

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Terrace
  • Takeaway Meals

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • JCB
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu

Our inhouse restaurant offers a buffet breakfast, mid week lunch menu and a la carte dinner service. If your travel involves a later flight, there is also an all-day dining option outside of these times. Our bar is open from midday daily.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,285 reviews

Customer review rating 5.0/5

Linda B. Friends - Confirmed reviews ALL

Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay with us and found the apartment spacious, comfortable, and conveniently located. It’s fantastic to know that everything was hassle-free during your visit. We truly appreciate your kind words and look forward to welcoming you back to Melbourne for your next stay! Sincerely, Shaheen Dipa Asistant Manager

Customer review rating 4.5/5

Sarah B. Couples - Confirmed reviews ALL

We very much appreciate your feedback regarding your stay at Mantra on Sydney Airport. It is wonderful to hear that you had such an enjoyable stay with us. We are especially pleased that our team helped make your visit a positive experience and that your last-minute dining choice turned out to be a pleasant surprise. Thank you for your kind recommendation and support. I will be sure to share your comments with the team, who will be delighted to know they contributed to an enjoyable stay. We look forward to welcoming you back again soon. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 5.0/5

Christopher K. Business - Confirmed reviews ALL

Thank you for your wonderful feedback! We’re so pleased to hear that our friendly team makes you feel welcomed and remembered. We truly appreciate your continued stays and look forward to welcoming you back again soon! Sincerely, Shaheen Dipa Assistant Manager

Customer review rating 4.0/5

Paul H. Couples - Confirmed reviews ALL

Thank you for your lovely review! We’re delighted to hear that you found our service friendly, the rooms clean, and the booking process easy. It’s wonderful to know we met your expectations, and we hope to welcome you back again soon! Sincerely, Shaheen Dipa Assistant Manager

Customer review rating 4.5/5

Simon P. Couples - Confirmed reviews ALL

We truly appreciate you taking the time to share your feedback and a flying rating about your recent stay at Mantra on Sydney Airport. We are delighted to hear that you had a wonderful stay. Your kind feedback is truly appreciated and serves as great encouragement to our team as we continue striving to deliver exceptional service and memorable experiences for all our guests. Thank you for your continued loyalty and support and look forward to welcoming you back again soon. Kind regards, Yen Le Assistant Manager

Thank you for taking the time to share your feedback following your stay at Mantra on Sydney Airport. We are pleased to hear that our convenient location suited your travel plans. However, I am sorry to learn that your stay was impacted by noise during the night. Please accept our apologies for the disturbance, as we understand how important a good night's rest is, especially when travelling. We appreciate you bringing this to our attention as it helps us improve our guest experience. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 2.0/5

Jess D. Business - Confirmed reviews ALL

Please make sure rooms are thoroughly cleaned

We truly appreciate you taking the time to share your feedback about your recent stay at Mantra on Sydney Airport. We appreciate you bringing this to our attention and have passed your concern on to our Housekeeping Department to ensure rooms are thoroughly cleaned and inspected. We appreciate your feedback and hope to provide you with a better experience on your next stay. Kind regards, Yen Le Assistant Manager

Customer review rating 4.5/5

Sonia R. Friends - Confirmed reviews ALL

Excellent, extremely quick check-in and check-out. However, it would have been nice to have hand towels in the room

We truly appreciate you taking the time to share your feedback about your recent stay at Mantra on Sydney Airport. We appreciate you bringing this to our attention and have passed your concern on to our Housekeeping Department to ensure further improvements. We appreciate your feedback and hope to provide you with a better experience on your next stay. Kind regards, Yen Le Assistant Manager

Customer review rating 4.5/5

Joanne W. Solo - Confirmed reviews ALL

Check on easy, restaurant food great, service slow though. Check out good. Hood location for overnight stay

We truly appreciate you taking the time to share your feedback about your recent stay at Mantra on Sydney Airport. We’re pleased to hear that you enjoyed the stay and the food at our restaurant. Your kind words and ratings mean a great deal to us, and I will be sure to share them with our team. Thank you once again for your support, and we look forward to welcoming you back again soon. Kind regards, Yen Le Assistant Manager

Customer review rating 5.0/5

Margaret K. Couples - Confirmed reviews ALL

Stay here whenever husband and I travel as we enjoy the cleanliness , quick check in, closeness to domestic airport and also have a relaxing and delicious dinner.

We very much appreciate your feedback regarding your stay at Mantra on Sydney Airport It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 4.0/5

James O. Families - Confirmed reviews ALL

comfortable room, friendly helpful staff

Thank you for your lovely feedback! We’re delighted to hear that you enjoyed the comfort of your room and found our team friendly and helpful. Your kind words are greatly appreciated, and we look forward to welcoming you back for another enjoyable stay. Sincerely, Shaheen Dipa Assistant Manager

Customer review rating 4.0/5

Mark E. Couples - Confirmed reviews ALL

Booked here to ensure that we could make our flight in good time as there had been issues and delays with trains. The room was clean and comfortable and it was good to see the environmental measures that the hotel was taking (soap, shower gel, shampoo etc. in refillable bottles). The in-room tea/coffee was disappointing with limited tea selection and no milk/sugar. We chose to eat in the restaurant so people were being asked to wait in the bar until their names were called; this was problematic as the bar appeared to be short staffed resulting in people having to stand around. The staff member leading the restaurant appeared somewhat stressed which meant that their interaction with customers was lacking in some ways. Overall, the hotel is a great option if you need to ensure you are at the airport for an earlier flight.

Thank you so much for taking the time to share your experience at Mantra on Sydney Airport. We are genuinely sorry that your evening at our restaurant was not as enjoyable or comfortable as it should have been. I completely understand how frustrating it must have been to wait in the bar area without being properly looked after, particularly when the bar was busy. Please accept our sincere apologies for letting you down on this occasion. Your comments are truly appreciated and will be shared with our team so we can learn from this and do better. We would be very grateful for the opportunity to welcome you back and provide you with the warm, attentive service you should have received from the beginning. Kind regards, Yen Le Assistant Manager

Customer review rating 4.5/5

Daniel S. Families - Confirmed reviews ALL

Great hotel with easy parking option, dining option and close to domestic terminals.

Thank you for taking the time to share your feedback regarding your stay at Mantra on Sydney Airport. We are delighted to hear that you enjoyed our convenient location, dining options, and easy parking facilities. It's especially pleasing to know that our proximity to the domestic terminals helped make your travel experience more seamless and enjoyable. We greatly appreciate your kind comments and are pleased that we could provide a comfortable and convenient stay before your journey. Thank you again for your review, and we look forward to welcoming you back in the future. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 5.0/5

Andrea C. Families - Confirmed reviews ALL

We recently stayed at the Mantra as we had an early morning flight, and it was a great choice. The room was modern, clean and comfortable, with a very comfortable bed and an excellent shower, which was particularly refreshing. The staff were friendly, welcoming and helpful throughout our stay. Overall, we had a really pleasant experience and would happily stay again and recommend this hotel to anyone.

Thank you for taking the time to share your feedback regarding your stay at Mantra on Sydney Airport. We are delighted to hear that you had such a pleasant experience with us. It's wonderful to know that you found your room modern, clean, and comfortable, and that you particularly enjoyed the shower and a restful night's sleep before your early flight. We are also grateful for your kind words about our team, who take great pride in providing friendly and helpful service to our guests. Thank you again for your recommendation and for choosing to stay with us. We look forward to welcoming you back on your next visit to Sydney. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 4.0/5

Marcia K. Friends - Confirmed reviews ALL

Good location and the staff were great Shuttle to airport took 4 minutes Rooms small but all you need for an overnight stay I love the Bathroom products - smell great and beds are comfortable

Thank you for taking the time to share your feedback regarding your stay at Mantra on Sydney Airport. We are delighted to hear that you enjoyed the convenience of our location and found our team welcoming and helpful throughout your stay. It's also wonderful to know that you appreciated the comfort of our beds, the quality of our bathroom amenities, and the ease of accessing the airport with our shuttle service. We greatly appreciate your kind comments and are pleased that our accommodation provided everything you needed for a comfortable overnight stay. Thank you again for your review, and we look forward to welcoming you back in the future. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 0.5/5

Xavier T. M. Business - Confirmed reviews ALL

Reception took over 10 minutes per person for group of 20+ people to book in at 12:30am due to a cancelled flight causing some travellers to wait over an hour, then double charged my bank account ($562) and had to be refunded half back the following morning. Bed was adequate for sleeping though.

Thank you for your feedback, and we sincerely apologise for the inconvenience caused during your stay. On this occasion, the late-night arrival followed a disrupted flight booking, and with a large group arriving at once, the check-in process understandably took a little longer as our team needed to ensure each reservation was checked correctly. We appreciate that this may have been frustrating, and we apologise if it caused any inconvenience. Regarding the duplicate charge, this was unfortunately an error made during the busy check-in process. Your room rate was $281, and the additional $281 was refunded straight away once the mistake was identified. We understand that these circumstances did not make for a pleasant arrival, and we appreciate you bringing your concerns to our attention. Sincerely, Mantra Hotel Sydney Airport

Customer review rating 4.5/5

Naomichi N. Business - Confirmed reviews ALL

I frequently stay here for work. Fly in, rent a car, drive to work site, and catch outbound flights. I can avoid city traffic.

Thank you for taking the time to share your feedback regarding your stay at Mantra on Sydney Airport. We’re delighted to hear that our location continues to be a convenient choice for your work travel. It's great to know that being close to the airport allows you to avoid city traffic and makes your trips smoother and more efficient. Thank you for your continued support and loyalty. We truly appreciate you choosing to stay with us regularly and look forward to welcoming you back on your next visit. Kind Regards, Agustin Torres Assistant Manager

Customer review rating 1.0/5

Michael J. Business - Confirmed reviews ALL

The bed was uncomfortable on one side and could feel the springs and frame around the edge of the mattress which also made the centre of the bed 2 different levels. On checkout I asked for something grab and go like a muffin and was offered banana bread as an option. I was asked if I’d like it toasted and I said no, I’ll take it as it is please as I need to go. 10 mins later and twice being sold “it’ll just be a second” another team member then asked if I needed help and went to check only to return and say it’s still being toasted. I said I needed to go as my uber was already here waiting. It’s a small issue and interaction but asking specifically for a grab and go item and being asked what I’d like to completely disregard and then take over 10 minutes to still not even get the item (which I needed something to eat for medication to take) was frustrating. The room was filthy, sticky residue stuck to the workspace desk, thick dust all the way along the edge of the carpet and skirting boards. At $300 for the night you’d expect better. I wouldn’t stay again.

Thank you for your feedback, and we sincerely apologise for the inconvenience you experienced during your stay. We are disappointed to hear your concerns regarding the room condition and mattress comfort. Our rooms are expected to be maintained to a high standard, and we will address this with our housekeeping and management teams. We would, however, like to point out that our reception is staffed **24/7**, and we encourage guests to raise any room concerns with us immediately. Had these issues been brought to our attention during your stay, we would have had the opportunity to inspect the room and, where possible, provide an alternative room or resolve the issues at the time. We also apologise for the delay with the banana bread at checkout and understand your frustration, particularly with your Uber waiting. We regret that we were not given the opportunity to assist you during your stay and hope you will consider this when visiting us in the future. Sincerely, Mantra Hotel Sydney Airport

Customer review rating 5.0/5

Mitchell K. Couples - Confirmed reviews ALL

The service and welcome drink was such a lovely experience. The young lady was very patient and extremely helpful to us .

Thank you for your lovely feedback. We’re delighted to hear you enjoyed the service and welcome drink. We’ll be sure to share your kind words with our team member. We look forward to welcoming you again. Sincerely, Shaheen Dipa Assistant Manager

Customer review rating 4.0/5

Anthony A. Couples - Confirmed reviews ALL

Room was a bit small, but clean and service was OK

Thank you for your feedback. We’re glad you found the room clean and our service satisfactory. We understand our rooms can feel a little compact, particularly for short airport stays, and we appreciate your understanding. We hope to welcome you again. Sincerely Shaheen Dipa Assistant Manager

Customer review rating 4.0/5

Kylie J. B. Business - Confirmed reviews ALL

Location is great for an early flight. Clean and tidy rooms

Thank you for your positive feedback. We’re pleased you found our location convenient for an early flight and enjoyed the cleanliness of your room. We look forward to welcoming you again. Sincerely, Shaheen Dipa Assistant Manager

Customer review rating 4.0/5

Donna C. Solo - Confirmed reviews ALL

Excellent reception, warm friendly. Was a bit disappointed by service in the restaurant, meal ordered timely, I chose to sit on the bench seat on the wall because I was by myself and didnt want to occupy a table for two people. I thought this was a nice option for lone diners and thought it an excellent setup. However I soon realised I was in "no mans land", after the initial meal, I needed to attract waitstaff's attention to order each drink; I had three, this was frustrating as I noticed other tables being approached to check if they were okay. I wanted to order dessert, but soon deemed it a hopeless endeavour, so I needed to approach counter and advise I wished to order dessert and was given a menu. I presumed because of this someone would follow up to take my order, but after waiting far too long, I needed to approach again to order dessert. Great set up, but next time I will definitely choose a table to sit at. Apart from the annoyance in the restaurant, everything else was excellent. I would definitely stay again if I needed a place to stay close to the airport

Thank you for your detailed feedback. We’re delighted to hear you enjoyed our warm and friendly reception and that everything else about your stay was excellent. We sincerely apologise for the lack of attentiveness in the restaurant and appreciate you highlighting this. Your comments have been shared with our team as an opportunity to improve our service. We look forward to welcoming you again on your next airport stay. Sincerely, Shaheen Dipa Assistant Manager

Customer review rating 5.0/5

Giles A. Friends - Confirmed reviews ALL

We were very happy and extremely happy with the service. We had a cancellation flight at 11:30pm and the Mantra went above and beyond to give us rooms when making enquire around 1am. It was such a relief to finally finding rooms.

Thank you so much for your wonderful feedback. We’re truly delighted to hear that our team was able to assist you during such a stressful and unexpected situation. It was our pleasure to look after you, and we look forward to welcome you back soon! Kind regards, Yen Le Assistant Manager

Customer review rating 5.0/5

Warren C. Solo - Confirmed reviews ALL

First class guest relations. Excellent restaurant

Thank you so much for your wonderful feedback and, most importantly, for your continued loyalty and support. We truly appreciate you choosing to stay with us and are delighted to know you enjoyed our guest relations and restaurant. It’s always a pleasure to welcome you, and we look forward to seeing you again next time! Kind regards, Yen Le Assistant Manager

Customer review rating 1.0/5

Sarah-jane D. Business - Confirmed reviews ALL

The bathroom stank of stale urine. I had to close the bathroom to sleep it was so smelly and held my breath whilst in the bathroom, it was disgusting not knowing where the smell was and was I walking on stale urine in the bathroom.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Shaheen Dipa Assistant Manager

Other web-users rate our hotel

  • 1,239 reviews 9/10 Location
  • 1,613 reviews 7.2/10 Room
  • 1,398 reviews 8.2/10 Service
  • 15 reviews 6.1/10 WiFi
  • 799 reviews 8.5/10 Food
  • 694 reviews 6.1/10 Cleanliness
  • 256 reviews 6.8/10 Breakfast
  • 8 reviews 0.8/10 Wellness Area

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