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Mercure Rambouillet Relays du Château Hotel 4 stars

Customer review rating 4.4/5 2,903 reviews

ALLSAFE approved hotel

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Mercure Rambouillet Relays du Château Hotel
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+ 14 Services

Hotel extras

  • Labelled ALLSAFE by Bureau Veritas

  • Ideally located next to the chateau

  • Bistro restaurant and stylish bar

  • Fitness room available 24 hours a day

  • 3 modular meeting rooms

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
Catering
  • 1 Restaurant(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Golf course 18 holes (nearby)
  • Pedal boat (nearby)
  • Other sports activities
Business services
  • 6 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Rambouillet Relays du Château Hotel

1 place de la Liberation
78120 rambouillet
france

Tel: +33134573000

Fax: (+33)130462391

Check-in from 14h00

Check out up to 12h00

  • CENTRE VILLE :  V MAIRIE

  • MERCURE RAMBOUILLET :  5 MAIRIE

  • By plane

    PARIS ORLY At 60.01km / 37.29 miles

  • By plane

    ROISSY CDG At 76.01km / 47.23 miles

  • By train

    GARE DE RAMBOUILLET At 1.5km / 0.93 miles

GPS :48.645401, 1.819548

Our accommodation(s)

Discover our different room categories from Standard and Junior Suite to Privilege. Our rooms differ from one another in terms of size and amenities, and some include castle views. Book our Standard and Privilege rooms with double or twin beds for solo stays, as a couple or with friends, and our adjoining rooms for family stays. Enjoy our Junior Suites for an exceptional stay!

Our restaurants and bars

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 275

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 20 people

Find out more

Our guest reviews for
Mercure Rambouillet Relays du Château Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,903 reviews

tripadvisor

TripAdvisor Rating 4.0/5

630 reviews

Hotel stay

TripAdvisor rating 5.0/5

Giuili Couples - 25/07/2021 TripAdvisor review

Very polite and welcoming Staff at arrival, room very nice and comfortable, easy parking space around the hotel also town is very a very short walking time, plenty of shops to look and the best place is the park just a walking trip from hotel

Very well located and charming

Customer review rating 4.5/5

Dominique Families - 06/07/2021 Confirmed reviews ALL

I was there with my parents in 2 communicating room. Nice welcome and good service in general. Pleasant breakfast and food at the hotel. Issues to improve: that rooms would need some deep maintenance (curtains, etc.). Maybe good also to have more adapted rooms for old people like some grip handle in the bathtub, better light in the bathroom, etc. his will

Dear Philippe V., We grandly appreciate your comments regarding your stay at the Hôtel Mercure Rambouillet Relays du Château. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will definitely consider your observations to make our services even better. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sherri Restaurant Manager

très correct

Customer review rating 4.0/5

Jlc Business - 05/07/2021 Confirmed reviews ALL

correct, efficace

When I choose mercure its because I want it to be perfect

Customer review rating 2.5/5

Tony Business - 08/06/2021 Confirmed reviews ALL

The room I stayed in was 27 degrees , I explained to the reception that the aircon was not working, they came and checked it out but could do nothing , the next day they moved me to another room It was the same , when I mentioned this they said oh the summer mode aircon is not on yet , ok but I thought o myself why move me then. I filled up the kettle and suds came out ,strange so I rinsed it out about 5 times until there were no more suds, later when I boiled the kettle it erupted all over the place, I was telling this story to my friend who had stayed there the week before and he said "yeah that happened to me " I guess someone on the cleaning staff thinks you need to clean kettles with soap. I also asked how was the occupancy for the Monday night because if they were not busy I could stay there one more night instead of moving closer to the job I was on at Villebon sur yvette, the guy said he would get back to me at 11 , I didn't hear from him so the next day I checked out and stayed in the campanile in Villjust . As I said in the title , when I decide to pay a little more to stay in the mercure I expect it to be better that F1 , IBIS , Camponille etc because it costs more and I thought it was fancier or something, or at least thats what I have come to expect from Mercure. Oh and a final note , the decision to remove the cute little bottles of soap that cost about 20c from the rooms is a mistake, better to add 1 or 2€ to the cost of the room and leave those freebies in there , The soap bottle dispenser on the wall looks really cheap, when the incredibly cheap bottles of soap make you feel like you have received a free gift, perception is everything. I travel all over France all year long and I almost never take the time to write reviews, but one there is one thing wrong you see more , the aircon being offline last weekend in the rooms but turned on in the reception is eitehr a double standard between staff and customers or worse a kind of false advertising.

Amazing staff

Customer review rating 5.0/5

Anonymous Business - 01/05/2021 Confirmed reviews ALL

I felt really at home in this hotel thanks to the very attentive and kind people working there. Thank you all!! <3

Dear OULIANA, We very much appreciate your feedback regarding your stay at Mercure Rambouillet Relays du Château. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricardo

Old date client

Customer review rating 5.0/5

Georges S. Couples - 01/02/2021 Confirmed reviews ALL

It has always been a pleasure to come to le Relais du chateau in Rambouillet. We have not been able to come much lately due to the pandemic, but we will.definitely come more in the future.

Dear GEORGES S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rambouillet Relays du Château. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie

Well located

Customer review rating 3.5/5

G. Couples - 23/12/2020 Confirmed reviews ALL

Good but services into room could be better as delivered into room breakfast even COVID protocols

Friendly stay despite Covid19

Customer review rating 5.0/5

Nicolas Business - 27/11/2020 Confirmed reviews ALL

One night spent during the Covid-19 lockdown. Restaurant & bar were closed, it was sad but the employees were very friendly and the service was good. I could eat something in my room. Choice is very limited but at least I can eat something good Thanks a lot to stay open

Dear NICOLAS L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rambouillet Relays du Château. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AS USUAL

Customer review rating 4.0/5

C. Business - 11/11/2020 Confirmed reviews ALL

I had to spend a night around Paris for a business meeting the next Morning. Overall my stay was ok with a possibility of getting diner through the room service. The breakfast was also delivered on time in the room. The only negative point is that I got room 101 which requires to be renovated: carpet scratched beside the bed, tap of the shower hanging badly. Having sais that I like tis quite and large room at the end of the corridor.

Dear C., Thank you for your loyalty to the Mercure Relays du Château. Next time don't hesitate to report it at the front desk and we will upgrade you if we have availability. We took note you want a large & quite room for the future stay. Again, we thank you for your feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, Ricardo, la réception

We know the hotel and its excellent location and comfort

Customer review rating 4.0/5

Roger J. Couples - 03/09/2020 Confirmed reviews ALL

We had no problems and we had a comfortable room and attentive staff.

Dear Mister J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rambouillet Relays du Château. It's always a pleasure to receive positive feedback. I'll share your comments with all of our team. I'm sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriella

Nice location

Customer review rating 3.5/5

Topher Families - 02/09/2020 Confirmed reviews ALL

Hotel had reopened at beginning of week. Overall pleasant stay although breakfast seemed a little disorganised and not very clear as to what was happening

Dear CHRISTOPHER W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rambouillet Relays du Château. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hotel amenities

Customer review rating 3.0/5

Anonymous Couples - 31/08/2020 Confirmed reviews ALL

A bit disappointed with the lack of detail and personable touches that I would typically expect from a mercure. I understand it is unprecedented times so some things are different but it might be a good idea to warn your guests about certain things beforehand. I also felt check in was rather impersonal.

Mrs N., We thank you for coming back following your stay at the Mercure Rambouillet, Le Relays du Château. We're sorry to read that our services didn't meet your expectations. Indeed, since our reopening, we strive to find our habits and to bring the all the best and this, in spite of the barrier gestures. All we ask is to improve, which is why your opinion is very important to us. While still hoping to see you again during a future stay, we wish you Mrs. N., an excellent day. Truly, Gabriella Front Desk

Not worth the 5th star

Customer review rating 1.5/5

Francine Solo - 29/08/2020 Confirmed reviews ALL

Small room, clean but with no commodity of a 4star standard. Unprofessionnal staff. Breakfast small, cold, incomplete.

Mrs. D., Thank you for taking the time to tell us about your experience at the Mercure Rambouillet Relays du Château. So sorry to read that your experience didn't meet your expectations ; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured we're taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it's our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gabriella Front Desk

Beautiful location and beautiful interiors too

Customer review rating 4.0/5

Simeran Solo - 28/08/2020 Confirmed reviews ALL

I had not expected to enjoy my stay in this hotel as much as I did - it’s very well placed for exploring the lovely town centre as well as the extensive parks of the Chateau situated just metres from the Hotel. An excellent choice and one I hope to repeat in the future. It also has a good restaurant.

Dear Mister G., We appreciate a lot your comments regarding your stay at the Mercure Rambouillet Relays du Château. It's always a pleasure to receive positive feedback. I will share your comments with our team. I'm sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriella

Overnight business stay

Customer review rating 2.5/5

Mr G. Business - 18/02/2020 Confirmed reviews ALL

Short stopover for work purposes. I was given room 6 on the ground floor, backing onto the elevators. This is a very noisy room. I struggled to sleep, and then in the morning from around 7am there was a constant stream of people & trolleys coming past my room too making lots of noise, so not ideal.

Dear Mister G., First, thanks a lot for writing us a comment. We're really sorry to read that your business stay was not as expected. For your next time here, please don't hesitate to make a special request inside your booking ; by this way, we'll be able to give you a nice and calm room on an upper floor. Hoping to see you soon, we wish you Mister G., a very good evening. Warm regards, Gabriella

This is not a 4* Hotel....

TripAdvisor rating 3.0/5

auditt225 Couples - 22/09/2019 TripAdvisor review

The good news is that the hotel is a short 2 minute walk from President Macron's Summer Chateau and gardens. Excellent location. The reception on arrival was excellent = very friendly and very fast. The room was a good size. The not so good....There was only one small bottle of water in the empty otherwise 'minibar'. It would have been nice if the minibar had been plugged in and therefore cold?? The bath was a good surprise...two small soaps, but little else. The room was tired and badly in need of a make-over. By the way the TV had ywo English speaking channels, one of which seemed focussed on take the mickey out of Boris and Brexit! We didn't sample the restaurant as there were local restaurants with better ratings. Oh and the car park is the public one across the road. Fortunately, they do have a couple of trolleys to transport your bags from the car park to the hotel. The room was a three star room or less, and quite pricey. Would we stay again? Probably not. The area to the west of Paris is full of Chateaux and lovey woods, we would prefer to find a hotel a bit closer to those.

A pleasant stay in the middle of Rambouillet

TripAdvisor rating 4.0/5

Navigator656357 Couples - 12/09/2019 TripAdvisor review

We stayed 3 nights at the Mercure in Rambouillet and were very pleased . We had a lovely room facing the square and the staff were uniformly helpful and pleasant. Only snag was that the restaurant was closed on the Sunday evening when there were few alternatives on offer. Our only criticism was that the dinner menu seemed to us quite formulaic with nothing for vegetarians except gnocchi and it was relatively expensive for the conventional dishes offered . However everything else was fine so well done Mercure . On no account should visitors miss going to the Bergerie Nationale , a nice walk through the parc; there is lots more there than sheep and even coach rides are offered in the main summer months .

Classy looking Hotel but.....could be better.

TripAdvisor rating 4.0/5

SDEvs Couples - 30/07/2019 TripAdvisor review

Had a 1 night stop here and booked a Privilege Room with a view of the Castle or Town Hall. Room 504 had little or no view of either. One very small window with hardly any view. Room was large, very clean, big TV and apart from the no view we were pleased with it. There is no on site parking and the hotel uses a secure underground car park around the corner, about a 3 minute walk. Not ideal for everyone and it costs just under 10 euros for 24 hours. We didn't get a very good explanation of this when we arrived. It's a very casual check in procedure which is out of place in a hotel like this which looks very formal. Definitely need to improve this. Breakfast choice was wide ranging and very good. The only complaint was the number of flies around the bread display. Frankly it was disgusting, especially the brioche loaf. Fair amount of improvement needed, I will not be returning unless I see this has been improved.

RAMBOUILLET

TripAdvisor rating 5.0/5

Pat B Couples - 12/07/2019 TripAdvisor review

Love this hotel,we have been coming for many years.The staff are always so nice . One complaint this year is that they have changed the reception are, now there is a only a desk and a laptop consequently when guests are booking in or out it is chaos.There is also now a snooker table in the foyer area, many guests were asking "Why there?" Otherwise we always enjoy our stay here.

Overnight stop on way south.

TripAdvisor rating 3.0/5

Inspire52823969355 Couples - 10/07/2019 TripAdvisor review

Location excellent, central position in town, and right opposite the Chateau and it’s extensive gardens, but not parking on site. Rooms comfortable and well equipped, let down by poor food service. We ordered a main course and dessert, the food took almost an hour to appear, although it was the chefs recommended grill. The meat was not hot and the sauce was drying around the edges as if it had been standing around in the kitchen I had by then finished a glass of wine and requested another, this never arrived. Breakfast was not:much better, there was an issue with the only coffee machine, and although a waitress took our cups away to be filled, we never saw them again. On the whole a very disorganised service, no obvious supervision

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