Mercure Rambouillet Relays du Château Hotel

Mercure Rambouillet Relays du Château Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,306 reviews

See on a map

Hotel extras

  • Labelled ALLSAFE by Bureau Veritas

  • Ideally located next to the chateau

  • Bistro restaurant and stylish bar

  • Fitness room available 24 hours a day

  • 3 modular meeting rooms

ALLSAFE approved hotel

Hotel location

Mercure Rambouillet Relays du Château Hotel

1 place de la Liberation
78120 RAMBOUILLET
France

GPS:48.645401, 1.819548

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Near the property
  • Car park

Le Relays du Château

Le Relays provides a tasty and balanced cuisine suitable for everyone. Sit by the fireplace on winter evenings or on our new lounge terrace for dining, relaxing or just for a drink.

Our accommodation(s)

Discover our different room categories from Standard and Junior Suite to Privilege. Our rooms differ from one another in terms of size and amenities, and some include castle views. Book our Standard and Privilege rooms with double or twin beds for solo stays, as a couple or with friends, and our adjoining rooms for family stays. Enjoy our Junior Suites for an exceptional stay!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,306 reviews

TripAdvisor Rating  4.0/5  681 reviews

Fine

Customer review rating 4.0/5

Alfred Couples - Confirmed reviews ALL

We were first given a room which turned out to be very noisy, one of the windows did not close correctly and, since it was at the street-side, with a delivery place just below us, this turned out to be an unfortunate experience, especially since the delivery (noisy !!!) takes place at around 06:30 AM. Fortunately the staff understood and changed us without much ado to another room, this time at the interior, which was perfect ! It must really have been this window-problem, since the breakfast room is at the same place (just one floor down) and no particular traffic noise can be heard during breakfast. Breakfast good, very nice yoghurt from Normandy. Beds are good, room clean. Were it not for our spoilt first night, i would have given at least nine stars.

Great location, poor service

TripAdvisor rating 3.0/5

Marcusjazz Couples - TripAdvisor review

This hotel is right next to the Rambouillet chateau and gardens. It would be a great address if service was more professional. Check-in takes far too long and the reception area needs a rethink, as guests going from their rooms to the exit have to wade through arriving customers' bags and cases, which is quite unsafe. We wanted to have breakfast but there was a long queue of guests waiting to be served and staff clearly didn't know how to handle the situation. We went to a nearby cafe for breakfast and there was still a queue when we came back. So if you do book here, don't pre-pay breakfast as you might nit get it.

Bonjour Marcusjazz, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Rambouillet Relays du Château. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré(e) que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame/Monsieur, en l’expression de nos sentiments les meilleurs. Alexandre adjoint de direction.

Good room, not much else

Customer review rating 2.5/5

Ddd Solo - Confirmed reviews ALL

Nice spacious room. Service not very good, staff not being attentive and do not appear to want to help you. Breakfast not good, no vegetarian options beyond yoghurt and fruit, very limited choice of hot items, coffee from a machine, no service.

Dear DIANA A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rambouillet Relays du Château. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay in well-located hotel

Customer review rating 3.5/5

Martin Couples - Confirmed reviews ALL

The hotel is centrally located near the chateau, immediately opposite the market and near many small shops. Our room was fairly small, but clean and comfortable. The restaurant has a short and straightforward menu; our dinner was satisfactory. A call to Reception from our room, trying to order a jug of milk for our morning tea proved comical, but ultimately successful so did not detract. No on-site parking; on-street is all paying as of course is the underground parking around the corner.

Dear MARTIN B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rambouillet Relays du Château. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice hotel, poor restaurant

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Very nice and well located hotel. The menu and the food was not 4 star quality. It was very ordinary and service was slow for such a basic menu. There were no specials to choose from.

Dear madam, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Benoit - Deputy Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 476 reviews 8.3/10 Location
  • 730 reviews 6.2/10 Room
  • 672 reviews 8.3/10 Service
  • 7 reviews 8.1/10 WiFi
  • 297 reviews 6.7/10 Breakfast
  • 187 reviews 5.2/10 Cleanliness
  • 107 reviews 3.3/10 Value

Powered by Trustyou

All our hotels in RAMBOUILLET