Mercure Rambouillet Relays du Château Hotel

We were first given a room which turned out to be very noisy, one of the windows did not close correctly and, since it was at the street-side, with a delivery place just below us, this turned out to be an unfortunate experience, especially since the delivery (noisy !!!) takes place at around 06:30 AM. Fortunately the staff understood and changed us without much ado to another room, this time at the interior, which was perfect ! It must really have been this window-problem, since the breakfast room is at the same place (just one floor down) and no particular traffic noise can be heard during breakfast. Breakfast good, very nice yoghurt from Normandy. Beds are good, room clean. Were it not for our spoilt first night, i would have given at least nine stars.

This hotel is right next to the Rambouillet chateau and gardens. It would be a great address if service was more professional. Check-in takes far too long and the reception area needs a rethink, as guests going from their rooms to the exit have to wade through arriving customers' bags and cases, which is quite unsafe. We wanted to have breakfast but there was a long queue of guests waiting to be served and staff clearly didn't know how to handle the situation. We went to a nearby cafe for breakfast and there was still a queue when we came back. So if you do book here, don't pre-pay breakfast as you might nit get it.

Nice spacious room. Service not very good, staff not being attentive and do not appear to want to help you. Breakfast not good, no vegetarian options beyond yoghurt and fruit, very limited choice of hot items, coffee from a machine, no service.

The hotel is centrally located near the chateau, immediately opposite the market and near many small shops. Our room was fairly small, but clean and comfortable. The restaurant has a short and straightforward menu; our dinner was satisfactory. A call to Reception from our room, trying to order a jug of milk for our morning tea proved comical, but ultimately successful so did not detract. No on-site parking; on-street is all paying as of course is the underground parking around the corner.

Very nice and well located hotel. The menu and the food was not 4 star quality. It was very ordinary and service was slow for such a basic menu. There were no specials to choose from.