Mercure Rambouillet Relays du Château Hotel 4 stars

Hotel had reopened at beginning of week. Overall pleasant stay although breakfast seemed a little disorganised and not very clear as to what was happening

A bit disappointed with the lack of detail and personable touches that I would typically expect from a mercure. I understand it is unprecedented times so some things are different but it might be a good idea to warn your guests about certain things beforehand. I also felt check in was rather impersonal.

Small room, clean but with no commodity of a 4star standard. Unprofessionnal staff. Breakfast small, cold, incomplete.

I had not expected to enjoy my stay in this hotel as much as I did - it’s very well placed for exploring the lovely town centre as well as the extensive parks of the Chateau situated just metres from the Hotel. An excellent choice and one I hope to repeat in the future. It also has a good restaurant.

Short stopover for work purposes. I was given room 6 on the ground floor, backing onto the elevators. This is a very noisy room. I struggled to sleep, and then in the morning from around 7am there was a constant stream of people & trolleys coming past my room too making lots of noise, so not ideal.

Beautiful and very confortable room Very good menu and very good service

Comfortable place, nice seating area for a drink or breakfast, friendly staff

The room had not towels in it when we arrived. The bedsheets had several strains of hair on it. Only a bottle of water in the fridge ? Also, when we arrived to check in, the night receptionnist didn't really acknowledged us right away, we almost pass him by thinking it was just another customer working on his laptop. We already stated in several Mercure hotels around the world and the experience is different. I get that it's not Bangkok or Tokyo, but it's still a Mercure....

Your staff and hotel is very welcoming and we always feel extremely comfortable.

We love this hotel. Having stayed many times we have an idea of what one should expect. A completely new staff on this latest visit who were all delightful but under too much pressure from the modern trend of understaffing in the restaurant at breakfast, lunch and dinner. Four star rating requires four star staffing levels. A management decision that should be reviewed to upkeep a good reputation and to respect the efforts of the existing team.

Was warmly welcomed, and enjoyed the room accommodation, and the leisure activities provided by the hotel. The staff was particularly nice and understanding.

Comfortable room and nice staff but TV was out of order and the staff could not fix it. However I got a small discount on the room (8 euros) to compensate this problem.

Very nice staff, charming environment, good atmosphere, good food, but too many dysfunctions: - poorly maintained (lamp bubbles not replaced - despite we were told it will be done, tap half broken, shower getting out of the wall, painting damaged in the corridors giving an overall bad impression, could easily be fixed, etc..) - young staff not properly trained and not supervised (diner - staff busy preparing tables for the breakfast instead of taking care of us, breakfast staff not experienced and not motivated - water, plates, missing without notice, hygienic issue : no towel, people taking bread and other pastries with their hands, etc..) - Nice and warm welcome, pleasant interaction with all the staff during our stay, - Nice Haloween decoration, bar, lounge with good atmosphere

Just walking into the foyer , the room , the evening meal with a drink or 2 . The 1st class Staff .

My single room had a sloping ceiling which makes the room feel claustrophobic. The tea making facilities were poor. Firstly, there was no proper tea, it was green or herbal, and two small paper cups were provided instead of a decent mug (not a small cup).