ibis budget Rambouillet 2 stars

There was a strong smell of dope in the corridoor to our bedroom.....and the hotel generally needed some attention.

I have always been very happy with Accor Hotels however this one was the exception. The room was dirty, very small and old. I arrived at 10pm and had to try to work out how to get into my room using a kiosk whilst a number of unseemly young men hung around trying to get the code. I felt very unsafe and would never stay here again

As expected - room clean and simple. Comfortable bed, all the basics well thought-about - including plug sockets, hangers, full-length mirror, a window that opens, great shower. Check-in process was confusing. I checked in on-line, but that didn't seem to make any difference. On arrival at the hotel still had to check in again to get access code, and was asked to insert a credit card and the room charge was deducted a second time. There was no option on the machine if you had already checked in and paid online. Still trying to sort out the double payment.

The hotel is, what it says it is, budget. It is not grand, has the minimum of facilities and is clearly run with very careful attention to costs. But the bed was comfortable, the place was generally clean and I got a good night's sleep. I accessed the Wi-Fi in seconds and it was pretty quick. The location of the hotel in Rambouillet is a bit off the beaten track from the town, although it is readily accessible from the N10. Since I was only stopping to break a long car journey that was OK.

The room was filthy on arrival. And as it was late at night there was little that could be done about it.

Friendly welcome, quiet room, rich breakfast, acceptable price

Although the hotel was by no means full, we were surprised that when we asked for extra pillows only one, not two was available. Generally the hotel and room looked in need of an upgrade. The lino floor in the toilet was no longer stuck properly to the base of the walls. Mattress also very thin

the entry by driveway to the hotel was a little tricky at night also I didnt find an elevator, which sould have helped. the room was very clean and overall all was good .

We have used Ibis budget hotels for many years as we travel through France. This was the worst we have stayed in. Rooms dirty, beds sheets not clean, staff disinterested and unhelpful. Hotel hard to find with no signage. Hotels needs to be refurbished and staff retrained. They are letting down the brand and company.

After an amazing stay at Ibis Styles in Clermont-Ferrand for the same price, this was a disappointing end to a holiday, the customer service was surly, the room was sufficient, but every door squeaked, the mattresses were wafer thin and slightly mouldy, I'd have not seen this if the beds were already made... Breakfast was underwellming.

Simples

I wanted to stay at a normal Ibis hotel and I wrongly booked Ibis budget. Using Ibis for several level of hotels doesn't make sense and is very confusing.

What I would expect from a budget hotel, neither better nor worse.

Hotel correct personnel accueillant efficace

Very unpersonal reception. No interest at all. Hot room. Airco not working. Three persons, third bed not made ready. Only two towels. Showering soap empty. Leaking shower. Mold in the shower. For crying out loud... Breakfast. Old Bread, no plates!! So we ate from the serving platter. Bad coffee. Host ate the cake available himself and was more involved in his telephone then his clients. In comparison with out earlier experiences iT was most disappointing!! Do something About iT. Because Today you lost Some customers.