Novotel Barcelona City 4 stars

Customer review rating (ALL Rating) 4.3/5 2,921 reviews

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Avenida Diagonal 201, (Entrada por Ciutat de Granada), HB004414, 08018 BARCELONA, Spain

Description

Hotel extras

  • Pool and Rooftop Bar with incredible panoramic views

  • Family rooms (2 children stay free)

  • Private parking at the Hotel

  • Your pets, our friends

  • 5-min. walk to Glòries metro station, good connections

Our accommodation(s)

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Hotel location

Novotel Barcelona City

Avenida Diagonal 201, (Entrada por Ciutat de Granada), HB004414
08018 BARCELONA
Spain

GPS:41.404259, 2.191266

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANTE NOVOTEL

We are committed to market cuisine with locally sourced products. Fresh and seasonal ingredients for an authentic culinary experience, where tradition and innovation meet for that flavorful experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,921 reviews

TripAdvisor Rating  4.1/5  5,039 reviews

Customer review rating 0.5/5

Mohamed S. Families - Confirmed reviews ALL

After checking out, we realized that we forgot a pair of shoes in the room. We contacted the hotel and they gave us an email address. Despite sending multiple emails and trying several times to reach them to arrange the recovery of our shoes, no one responded at all.

Customer review rating 4.0/5

Patrick K. Families - Confirmed reviews ALL

Perfect

Dear family, Thank you for your positive feedback regarding our central location and proximity to the metro. We are delighted to hear that you had a pleasant experience at our hotel. Best regards, Guest Experience Department

Unpleasant stay

TripAdvisor rating 1.0/5

Sham N TripAdvisor review

Worst stay experience in Barcelona. The rooms are so small that a family can’t comfortably stay, and the bathroom felt like an old hospital tiny and very dated. The cleaning staff didn’t clean properly, no water was provided in the room, and when we tried to order something kid-friendly through room service, there was nothing available. Honestly, it felt like a complete waste of money. I absolutely hated it. Breakfast was the biggest rip-off: the coffee was cold, the crepes were cold, the bacon was cold everything was disgusting. No one can eat food like that. Maybe I’m not used to Spanish breakfasts, but for someone who has travelled the world, I expected Novotel to offer a proper international breakfast. Even the fruit wasn’t ripe. Overall, a very unpleasant stay and I would never return.

Customer review rating 5.0/5

Arnab C. Business - Confirmed reviews ALL

Good experience

Avoid this Hotel at all costs.

TripAdvisor rating 1.0/5

SaffaTraveller2 TripAdvisor review

My stay at Novotel Barcelona City has been nothing short of a disaster, and I strongly advise others to avoid this hotel at all costs. Check-in and payment were an utter shambles and, shockingly, the issues continued throughout my stay. Even after management assured me the situation was resolved, the problems persisted. Blaming everything on a “new system” does not excuse the incompetence or the unhelpful attitude displayed by staff. The condition of the room was equally unacceptable. The bathroom had black mould in several areas around the bath/shower and was part broken. On top of that, noise from the floor above (19th) was constant well past 10 p.m. on both nights, as though furniture was being dragged around endlessly. The morning wasn't any better, with loud construction or worker activity directly overhead , when I went to check they were sanding the floor. No notice was provided that this would be my experience. The breakfast team only added to the frustration. The staff were far from friendly, and on the second morning they outright refused me breakfast—another completely unacceptable experience for a hotel of this brand and price point. The only redeeming feature of the hotel is the view from the upper floors, but even that doesn’t compensate for the poor location and the long list of problems. Management was aware of the issues yet offered excuses rather than solutions, and none of it explains the consistently negative staff attitude. Overall, this hotel is severely mismanaged and fails on multiple fronts: service, cleanliness, professionalism, and comfort. I would not return, and I highly recommend avoiding Novotel Barcelona City altogether.

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Other web-users rate our hotel

  • 1,728 reviews 9.5/10 Location
  • 2,136 reviews 6.8/10 Room
  • 2,592 reviews 8.5/10 Service
  • 52 reviews 4.7/10 WiFi
  • 1,143 reviews 9.1/10 Breakfast
  • 736 reviews 7.4/10 Cleanliness
  • 720 reviews 8.7/10 Food
  • 213 reviews 8.6/10 Bar

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Internal rules of procedure

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.